IT Essentials Final 1-10

281 Questions | Total Attempts: 52

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IT Essentials Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the purpose of an IRQ
    • A. 

      Perform input/output between the CPU and peripherals.

    • B. 

      Establish peer-to-peer communication between devices and software

    • C. 

      Request information from the CPU.

    • D. 

      Access the computer RAM for reading and writing

  • 2. 
    When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
    • A. 

      Drum

    • B. 

      Ink cartridge

    • C. 

      Ink ribbon

    • D. 

      Paper

    • E. 

      Toner

  • 3. 
    Which network device uses a MAC address table to segment the network
    • A. 

      Concentrator

    • B. 

      Hub

    • C. 

      PBX

    • D. 

      Router

    • E. 

      Switch

  • 4. 
    A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light constantly. What is most likely the cause of the problem?
    • A. 

      The new floppy drive is faulty

    • B. 

      The ribbon cable is installed incorrectly.

    • C. 

      The jumper settings are set incorrectly for the floppy drive.

    • D. 

      The floppy drive has been disabled in the BIOS.

  • 5. 
    When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requwhich file system should be chosen?
    • A. 

      FAT32

    • B. 

      HPFS

    • C. 

      NFS

    • D. 

      NTFS

  • 6. 
    When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. class of IP addressing is being used to send these messages?
    • A. 

      A

    • B. 

      B

    • C. 

      C

    • D. 

      D

    • E. 

      E

  • 7. 
    What do the terms refresh rate, interlace, and aspect ratio explain?
    • A. 

      Hard drive efficiency

    • B. 

      Audio signal

    • C. 

      Scanner output

    • D. 

      Image properties of a monitor

  • 8. 
    A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
    • A. 

      Shut down the computer

    • B. 

      Click on the Safely Remove Hardware icon in the system tray then on the device.

    • C. 

      Right-click on the drive in My Computer, then click on Remove Drive .

    • D. 

      Remove the power to the drive.

  • 9. 
    A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrepeated, larger than normal pings to the server. What is the name of this type of attack?
    • A. 

      Multi-ping attack

    • B. 

      Phishing

    • C. 

      Ping bomb

    • D. 

      Ping of death

    • E. 

      Spoofing

    • F. 

      Zombie attack

  • 10. 
    A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most caused the customer to complain?
    • A. 

      The technician interrupted a number of times to ask questions.

    • B. 

      The technician occasionally confirmed an understanding of the problem.

    • C. 

      The customer was escalated to a level-two technician.

    • D. 

      The technician ended the call without saying "Have a nice day".

  • 11. 
    When installing a service pack or security patches on an operating system, what should be done to protect the system in faulty or aborted installation?
    • A. 

      Create a restore point.

    • B. 

      Check the updates for the latest ones.

    • C. 

      Disable Automatic Updates to prevent interference with the current operation.

    • D. 

      Test all aspects to ensure that the update is correct for the operating system.

  • 12. 
    What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
    • A. 

      The peripherals can be plugged in and out without turning the laptop off.

    • B. 

      Data transfer is more controlled than using the parallel or serial ports.

    • C. 

      The peripherals do not need drivers to communicate with the OS.

    • D. 

      Connections are much more reliable.

  • 13. 
    Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
    • A. 

      Wi-Fi

    • B. 

      SCSI

    • C. 

      Ethernet

    • D. 

      USB

    • E. 

      IEEE 1394

  • 14. 
    Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are and there is no power used by the laptop?
    • A. 

      Hibernate

    • B. 

      Suspend

    • C. 

      Left on with no power mode

    • D. 

      Soft shutdown

  • 15. 
    A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where the technician set the boot order for the PC?
    • A. 

      My Computer

    • B. 

      Control Panel

    • C. 

      Device Manager

    • D. 

      BIOS

    • E. 

      Start Menu

  • 16. 
    Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
    • A. 

      Reboot the laptop.

    • B. 

      Reinstall the operating system.

    • C. 

      Disconnect the peripherals.

    • D. 

      Have the customer verify the problem.

    • E. 

      Call a level-2 technician.

  • 17. 
    ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which adapter will need to be installed on the servers to accomplish the desired redundancy?
    • A. 

      NIC

    • B. 

      Wireless NIC

    • C. 

      USB gateway

    • D. 

      RAID adapter

    • E. 

      Multiple slave hard disk adapter

  • 18. 
    Which network protocol is used to automatically assign an IP address to a computer on a network?
    • A. 

      FTP

    • B. 

      DHCP

    • C. 

      ICMP

    • D. 

      SMTP

    • E. 

      APIPA

  • 19. 
    A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. cause this power problem?
    • A. 

      The printer is creating electrical noise when it is printing, which causes the computers to shut off.

    • B. 

      The power consumption of all devices is too much for the electrical circuit that is provided

    • C. 

      The power consumption of all the computers and printers operating simultaneously is causing a power surge.

    • D. 

      The power requirements of the printer warm-up cycle cause a spike, which results in the computers shutting down.

  • 20. 
    The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
    • A. 

      Manufacturer's website

    • B. 

      Microsoft Update website

    • C. 

      Printer installation disk

    • D. 

      Windows Device Manager

    • E. 

      Windows hardware profiles

  • 21. 
    Which Registry file contains information about all software that is installed on a Windows XP computer?
    • A. 

      HKEY_CLASSES_ROOT

    • B. 

      HKEY_CURRENT_USER

    • C. 

      HKEY_LOCAL_MACHINE

    • D. 

      HKEY_CURRENT_CONFIG

  • 22. 
    A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
    • A. 

      Run convertFAT32.exe.

    • B. 

      Restore the data files that were backed up in preparation for the conversion.

    • C. 

      Reset the file attribute to show hidden files.

    • D. 

      Restart the computer after updating the hard drive to FAT32.

  • 23. 
    Which Windows tool should be run before upgrading the operating system?
    • A. 

      Convert

    • B. 

      Fdisk

    • C. 

      Msconfig

    • D. 

      Ntbackup

  • 24. 
    The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
    • A. 

      Manufacturer's website

    • B. 

      Microsoft Update website

    • C. 

      Printer installation disk

    • D. 

      Windows Device Manager

    • E. 

      Windows hardware profiles

  • 25. 
    What is the best way to fully ensure that data is unable to be recovered from a hard drive?
    • A. 

      Formatting the drive

    • B. 

      Deleting the partitions on the hard drive

    • C. 

      Overwriting data multiple times, rendering the data unusable

    • D. 

      Shattering the hard drive platters with a hammer

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