IT Essentials Chapter 2 V5.0

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  • 1/20 Questions

     Which cleaning solution is recommended to clean the contacts of computer components?

    • Isopropyl alcohol
    • Glass cleaner with ammonia
    • Water that is mixed with a small amount of dishwashing liquid
    • Rubbing alcohol
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About This Quiz

We are living in a world, which has been turned into a small global village, all thanks to technology. In the heart of technology, lie Information Technology and whose essentials are tested in the quiz below. All the best.

IT Essentials Quizzes & Trivia

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  • 2. 

     Which tool in Windows XP gives a technician access to initialize disks and create partitions? 

    • Defrag

    • Scandisk

    • Disk Management

    • Format

    • Disk Cleanup

    Correct Answer
    A. Disk Management
    Explanation
    Disk Management is the correct answer because it is a tool in Windows XP that allows a technician to initialize disks and create partitions. This tool provides the necessary functionality to manage the storage devices connected to the computer, including the ability to format, resize, and assign drive letters to partitions. It is a crucial tool for managing disk space and organizing data on Windows XP systems.

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  • 3. 

    Which two types of tools can help protect a computer from malicious attacks? (Choose two.) 

    • Disk Management

    • Spyware Remover

    • Antivirus Software

    • Disk Cleanup

    • Scandisk

    • Fdisk

    Correct Answer(s)
    A. Spyware Remover
    A. Antivirus Software
    Explanation
    Spyware Remover and Antivirus Software are two types of tools that can help protect a computer from malicious attacks. Spyware Remover is designed specifically to detect and remove spyware, which is a type of malicious software that can gather information without the user's consent. Antivirus Software, on the other hand, is designed to detect, prevent, and remove various types of malware, including viruses, worms, and Trojan horses. By using these tools, users can significantly reduce the risk of their computer being compromised by malicious attacks.

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  • 4. 

    Why is documentation of all services and repairs an important organizational tool for a technician? 

    • It allows the public sharing of information on the Internet.

    • It increases the cost of services and repairs

    • It reduces the technical skills required of new technicians.

    • It provides reference material for similar problems when they are encountered in the future

    Correct Answer
    A. It provides reference material for similar problems when they are encountered in the future
    Explanation
    Documentation of all services and repairs is an important organizational tool for a technician because it provides reference material for similar problems when they are encountered in the future. This allows technicians to easily access information about previous repairs and solutions, saving time and effort in troubleshooting and problem-solving. It also ensures consistency in the quality of services provided by the organization, as technicians can follow established procedures and best practices documented in the records. Additionally, documentation helps in knowledge sharing and training new technicians, enabling them to learn from past experiences and improve their technical skills.

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  • 5. 

    What are two significant sources of EMI? (Choose two.)

    • Infrared Mice

    • Electrical Storms

    • RAM Modules

    • Power Lines

    • LCD Monitors

    Correct Answer(s)
    A. Electrical Storms
    A. Power Lines
    Explanation
    Electrical storms and power lines are two significant sources of electromagnetic interference (EMI). Electrical storms generate high levels of electromagnetic energy due to lightning strikes, which can disrupt electronic devices and communication systems. Power lines also produce EMI as a result of the electrical current flowing through them, which can interfere with nearby electronic equipment. Both of these sources can cause disturbances and malfunctions in sensitive electronic devices, making them significant sources of EMI.

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  • 6. 

    Why should a pencil never be used as a tool when working inside a computer? 

    • Pencil lead is conductive.

    • The lead in a pencil can induce current

    • A pencil can hold a static charge.

    • Pencil lead is corrosive

    Correct Answer
    A. Pencil lead is conductive.
    Explanation
    Pencil lead is conductive, meaning it can allow electric current to flow through it. When working inside a computer, there are sensitive electronic components that could be damaged if they come into contact with conductive materials like pencil lead. Therefore, using a pencil as a tool inside a computer can potentially cause short circuits or other electrical issues, leading to damage or malfunction of the computer.

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  • 7. 

    Which tool is designed to loosen or tighten crosshead screws? 

    • Torx driver

    • Phillips screwdriver

    • Flat head screwdriver

    • Hex driver

    Correct Answer
    A. Phillips screwdriver
    Explanation
    A Phillips screwdriver is designed to loosen or tighten crosshead screws. The Phillips screwdriver has a cross-shaped tip that fits into the corresponding cross-shaped slot on the screw head. This design allows for better torque transfer, reducing the chances of slipping or stripping the screw head. Therefore, a Phillips screwdriver is the correct tool for working with crosshead screws.

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  • 8. 

    Which precaution should be taken when working inside computer systems? 

    • Avoid using magnetized tools.

    • Wear ESD protection to repair monitors in humid environments

    • Leave the power cord attached to an outlet for grounding

    • Avoid using ESD wriststraps and ESD mats simultaneously

    Correct Answer
    A. Avoid using magnetized tools.
    Explanation
    When working inside computer systems, it is important to avoid using magnetized tools. Magnets can cause damage to the delicate electronic components within the computer, such as hard drives and circuit boards. The magnetic field generated by the tools can disrupt the data stored on the hard drive or interfere with the electrical signals on the circuit board, leading to potential data loss or system failure. Therefore, it is crucial to use non-magnetic tools to ensure the safety and proper functioning of the computer system.

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  • 9. 

    Which tool could potentially cause data loss on hard disk or floppy drives? 

    • Compressed air

    • A magnetic screwdriver

    • A lead pencil

    • A computer vacuum cleaner

    Correct Answer
    A. A magnetic screwdriver
    Explanation
    A magnetic screwdriver could potentially cause data loss on hard disk or floppy drives because the magnetic field produced by the screwdriver can interfere with the magnetic storage medium of the drives. This interference can disrupt the alignment of the magnetic particles on the disk, leading to data corruption or loss.

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  • 10. 

    Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?

    • Sag

    • Spike

    • Surge

    • Brownout

    Correct Answer
    A. Brownout
    Explanation
    A brownout refers to a reduced voltage level of AC power that lasts for an extended period of time. During a brownout, the voltage supplied to electrical devices is lower than the standard level, which can lead to dimming lights, slower appliance performance, and potential damage to sensitive equipment. Unlike a surge, which involves a temporary increase in voltage, a brownout is a prolonged decrease in voltage. A sag refers to a momentary decrease in voltage, while a spike refers to a momentary increase in voltage.

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  • 11. 

    How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?

    • By stopping the flow of voltage to the computer

    • By grounding excess electrical voltage

    • By switching from main power to a standby power source

    • By using a battery to supply a constant level of voltage

    Correct Answer
    A. By using a battery to supply a constant level of voltage
    Explanation
    An inline UPS (Uninterruptible Power Supply) protects computer equipment against electrical power brownouts and blackouts by using a battery to supply a constant level of voltage. When the power supply from the main source is interrupted or drops below a certain level (brownout), the UPS immediately switches to the battery power, ensuring that the computer equipment receives a continuous and stable supply of voltage. This prevents any disruption or damage to the equipment that could occur during power fluctuations or outages.

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  • 12. 

    Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

    • System File Checker

    • Disk Cleanup

    • Scan System

    • Defrag

    • Disk Management

    • Chkdsk

    Correct Answer
    A. System File Checker
    Explanation
    The correct answer is System File Checker. This command-line utility in Windows XP scans the critical files of the operating system and replaces any files that have been corrupted. It helps to maintain the integrity of the system files and ensure that they are functioning properly.

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  • 13. 

    A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

    • The local hazardous materials team

    • The insurance policy of the company

    • The material safety data sheet

    • The regulations provided by the local occupational health and safety administration

    Correct Answer
    A. The material safety data sheet
    Explanation
    The material safety data sheet (MSDS) provides detailed information about a hazardous substance, including instructions on how to handle, clean up, and dispose of it safely. It is a document that is required to be provided by the manufacturer or supplier of the product. It contains information about the chemical composition, physical and chemical properties, health hazards, emergency procedures, and more. Therefore, in this scenario, the technician would find the instructions on how to properly clean up and dispose of the cleaning solution in the material safety data sheet.

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  • 14. 

    Which type of fastener is loosened and tightened with a hex driver?

    • Six sided bolt

    • Cross head screw

    • Slotted screw

    • Torx bolt

    Correct Answer
    A. Six sided bolt
    Explanation
    A hex driver is specifically designed to loosen and tighten six-sided bolts, also known as hex bolts. These bolts have a hexagonal head which can be easily gripped by the hex driver. The hex driver has a matching hexagonal socket that fits perfectly onto the bolt head, allowing for easy turning and tightening. This type of fastener is commonly used in various applications, including machinery, construction, and automotive industries.

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  • 15. 

    A technician wants to limit the chances of ESD affecting the workspace. Which three precautions should be taken? (Choose three.)

    • Ensure antistatic mats are on the workbench and floor

    • Keep humidity in the enviroment very low

    • Ensure that all flooring is carpeted

    • Wear antistatic wrist strap

    • Keep all components in antistatic bags

    • Store all computer in clear plastic bags

    Correct Answer(s)
    A. Ensure antistatic mats are on the workbench and floor
    A. Wear antistatic wrist strap
    A. Keep all components in antistatic bags
    Explanation
    To limit the chances of ESD affecting the workspace, three precautions should be taken. First, ensure antistatic mats are on the workbench and floor. These mats help to dissipate any static electricity that may be present. Second, wear an antistatic wrist strap. This strap helps to ground any static electricity that may build up on the body. Finally, keep all components in antistatic bags. These bags are designed to prevent static electricity from damaging sensitive electronic components.

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  • 16. 

    What is a proper directive for using a can of compressed air to clean a PC? 

    • Use a long, steady stream of air from the can.

    • Do not spray the compressed air with the can upside down.

    • Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely

    • Do not use compressed air to clean a CPU fan.

    Correct Answer
    A. Do not spray the compressed air with the can upside down.
    Explanation
    The correct answer is "Do not spray the compressed air with the can upside down." This is because spraying the compressed air with the can upside down can release liquid propellant, which can damage the components of the PC. It is important to use a long, steady stream of air from the can to clean the PC effectively without causing any harm. Additionally, spraying the CPU cooling fan with compressed air to check if the fan blade is spinning freely is a good practice to ensure proper functioning.

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  • 17. 

    Which two devices commonly affect wireless networks? (Choose two.) 

    • Microwaves

    • Cordless

    • Phone

    • External hard drives

    • Home theaters

    • Blu-ray players

    • Incandescent light bulbs

    Correct Answer(s)
    A. Microwaves
    A. Cordless
    Explanation
    Microwaves and cordless phones commonly affect wireless networks. Microwaves emit electromagnetic waves at the same frequency as Wi-Fi signals, causing interference and reducing the network's performance. Cordless phones, especially older models, often operate on the same frequency as Wi-Fi and can cause interference as well. External hard drives, home theaters, Blu-ray players, and incandescent light bulbs do not typically affect wireless networks.

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  • 18. 

    Which circumstance increases the likelihood of ESD damage to a computer?

    • Self grounding against the computer case

    • Using a magnetic screwdriver while working on a hard drive

    • Plugging a printer into an UPS

    • Working in low levels of humidity

    Correct Answer
    A. Working in low levels of humidity
    Explanation
    Working in low levels of humidity increases the likelihood of ESD (electrostatic discharge) damage to a computer. Low humidity causes the air to become dry, which in turn increases the buildup of static electricity. Static electricity can easily discharge onto sensitive computer components, causing damage.

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  • 19. 

    The performance of a computer is reduced after using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.) 

    • Fdisk

    • A BIOS updater

    • Spyware remover

    • Defrag

    • Disk Cleanup

    • Device Manager

    Correct Answer(s)
    A. Spyware remover
    A. Defrag
    A. Disk Cleanup
    Explanation
    After using the internet, a computer may accumulate spyware, temporary files, and fragmented data, which can slow down its performance. Running a spyware remover helps to remove any malicious software that may be affecting the computer's performance. Running a defrag tool helps to reorganize fragmented data on the hard drive, improving access speed. Running a disk cleanup tool helps to remove temporary files, freeing up disk space and improving overall performance. Fdisk, a BIOS updater, and Device Manager are not directly related to improving the performance of a computer after using the internet.

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  • 20. 

    Which two actions pose a potential safety hazard to a technician? (Choose two.)

    • Standing on an antistatic mat while working on a computer

    • Plugging a printer into an UPS

    • Using a magnetic screwdriver while working on a hard drive

    • Cleaning the inside of the computer while it is turned on

    • Wearing a wrist strap while working inside a power supply

    Correct Answer(s)
    A. Cleaning the inside of the computer while it is turned on
    A. Wearing a wrist strap while working inside a power supply
    Explanation
    Cleaning the inside of the computer while it is turned on can pose a potential safety hazard to a technician as it exposes them to electrical components and the risk of electric shock. Similarly, wearing a wrist strap while working inside a power supply is dangerous because it can lead to electrical shock if the power supply is not properly disconnected or if the technician accidentally touches live components.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 26, 2014
    Quiz Created by
    N3CR0W
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