Quiz 1: Introduction
10 Questions
| Attempts: 122
Questions and Answers
- 1.
Our business is busiest between
- A.
August 15 to October 29
- B.
September 1 to October 31
- C.
September 15 to November 15
- D.
None of the above
Correct Answer
B. September 1 to October 31 -
- 2.
What is "Step 1" for any customer service representative?
- A.
Be prepared
- B.
Be focused
- C.
The customer is always right
- D.
Never take the customer's word
Correct Answer
A. Be prepared -
- 3.
We currently have more than 90 websites that we sell and rent merchandise from.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
Our company started with 15 employees and has now grown to 500 employees.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Our company started with 2 employees and we now have over 50 full time staff and hundreds of seasonal and part time staff.Rate this question:
-
- 5.
Our websites include
- A.
Rentals
- B.
Toys
- C.
Drop Ship
- D.
All the above
Correct Answer
D. All the above -
- 6.
What do you do when you first arrive at your desk at the beginning of the shift?
- A.
Log into admin
- B.
Log into the phone
- C.
Log into Facebook
- D.
Both A and B
Correct Answer
D. Both A and B -
- 7.
What is the password to log into your phone?
- A.
0207
- B.
1111
- C.
4321
- D.
1234
Correct Answer
D. 1234 -
- 8.
What should you ALWAYS do before ending your shift?
- A.
Say "goodbye" to everyone
- B.
Check emails
- C.
Log out
- D.
You don't need to do anything before ending your shift
Correct Answer
C. Log out -
- 9.
How many options does the customer have when they call in?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
D. 4 -
- 10.
The average pick-up time goal for a phone call is
- A.
5 seconds
- B.
10 seconds
- C.
15 seconds
- D.
20 seconds
Correct Answer
C. 15 seconds -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
-
Jan 16, 2013Quiz Edited by
ProProfs Editorial Team -
Jul 28, 2010Quiz Created by
Dclarksean
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