Cc2: Interviewing & Communication Skills For Rescare Workforce Services

10 Questions | Total Attempts: 384

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Cc2: Interviewing & Communication Skills For Rescare Workforce Services

To be completed after the Interviewing & Communication Skills WebEx Training.


Questions and Answers
  • 1. 
    True or False:  The interview is a structured discussion with job seekers to hear their work-related stories, to understand their motivations, to help them learn to become self-sufficient and to identify their strengths.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are some of the benefits of the "Building on Strengths" approach?  (Choose all that apply.)
    • A. 

      Focusing on success is more positive.

    • B. 

      People can build upon successes.

    • C. 

      Success is energizing.

    • D. 

      It is more beneficial to focus on barriers, they need to be resolved first.

  • 3. 
    What are some things you should focus on during the "R" phase (Relate with Rapport) of the REACH Interview Plan?  (Choose all that apply.)
    • A. 

      Be sure you are prepared before the meeting

    • B. 

      Give a warm welcome

    • C. 

      Focus only on getting paperwork done to be more efficient

    • D. 

      Build a positive emotional connection and put the customer at ease

    • E. 

      Establish action steps that customers will follow-up on

  • 4. 
    What are some things you should focus on during the "E" phase (Establish the Purpose) of the REACH Interview Plan?  (Choose all that apply.)
    • A. 

      Explain why you are meeting and what you plan to accomplish

    • B. 

      Focus on barriers

    • C. 

      Ensure customer’s understanding of program objectives

    • D. 

      Ask the customer what s/he would like to accomplish

    • E. 

      Plan the next meeting

  • 5. 
    True or False:  The "A" phase (Appraise the Situation), is a time to draw out the customer's story and focus on defining the customer's situation, strengths, barriers and needs.
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False:  During the "C" phase (Commit to Action) of the REACH Interview Plan, the career advisor should make a commitment to action but should not require any commitment from the customer.
    • A. 

      True

    • B. 

      False

  • 7. 
    What are examples of Attending Behavior?  (Choose all that apply.)
    • A. 

      Eye contact

    • B. 

      Attentive body language

    • C. 

      Vocal style

    • D. 

      Verbal following

  • 8. 
    True or False:  Closed-ended questions can be used to obtain or claify information, but tend to close off communication.
    • A. 

      True

    • B. 

      False

  • 9. 
    Which are examples of empathy statements?  (Choose all that apply.)
    • A. 

      That's not really my problem.

    • B. 

      We can't be concerned about that right now.

    • C. 

      You're too sensitive.

    • D. 

      I can see why you feel that way.

    • E. 

      I'm tired of your excuses.

  • 10. 
    What are some ways that we can give feedback more effectively?  (Choose all that apply.)
    • A. 

      Phrase feedback in the form of a behavioral description.

    • B. 

      Do not label or generalize.

    • C. 

      Be vague or vaguely threatening.