Ecommerce Quiz On Taking Online Orders!
Below is an Ecommerce trivia quiz on Taking Online Orders! In the world today, many businesses are undertaking their activities online and eliminating the use of offices. A good website should ensure that one is notified when an order is first made and when the selling process is complete. Take this test and see if you know how to place your order.
Questions and Answers
- 1.
If your phone screen only has a number (i.e. 1, 15, 52), the customer is calling from a:
- A.
Retail Site
- B.
Toy Site
- C.
Rental Site
- D.
Drop Ship Site
Correct Answer
A. Retail SiteExplanation
If a customer is calling from a phone with only a number displayed on the screen, it suggests that they are using a traditional landline phone. Landline phones are commonly found in retail stores where customers may need assistance or have inquiries about products or services. Therefore, the correct answer is Retail Site.Rate this question:
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- 2.
If your phone screen shows the letter A before the number, the customer is calling from a:
- A.
Retail Site
- B.
Toy Site
- C.
Rental Site
- D.
Drop Ship Site
Correct Answer
D. Drop Ship SiteExplanation
If the phone screen shows the letter A before the number, it indicates that the customer is calling from a Drop Ship Site. This is because the letter A is commonly used as a prefix to indicate that the call is originating from a specific source or location. In this case, the presence of the letter A suggests that the call is coming from a Drop Ship Site, which is a type of e-commerce business model where the retailer does not keep the products in stock, but instead transfers customer orders and shipment details to the manufacturer, wholesaler, or another retailer, who then ships the products directly to the customer.Rate this question:
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- 3.
If your phone screen shows the letter T before the number, the customer is calling from a
- A.
Retail Site
- B.
Toy Site
- C.
Rental Site
- D.
Drop Ship Site
Correct Answer
B. Toy SiteExplanation
If the phone screen shows the letter T before the number, it indicates that the customer is calling from a Toy Site. This could be a specific feature or code used by the Toy Site to identify incoming calls from their customers.Rate this question:
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- 4.
If your phone screen shows the letter R before the number, the customer is calling from a:
- A.
Retail Site
- B.
Toy Site
- C.
Rental Site
- D.
Drop Ship Site
Correct Answer
C. Rental SiteExplanation
If the phone screen shows the letter R before the number, it indicates that the customer is calling from a rental site. This could be a site where customers rent various items such as cars, equipment, or even properties. The letter R is likely used as a shorthand or abbreviation to indicate the nature of the call, specifically related to rentals.Rate this question:
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- 5.
Always use the .com, .net, or .org when identifying the site name in your greeting.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The answer is true because when identifying a site name in a greeting, it is recommended to use the .com, .net, or .org domain extensions. These extensions are commonly used and recognized by internet users, providing a clear indication of the website's identity. Using these extensions helps to avoid confusion and ensures that the greeting is accurate and professional.Rate this question:
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- 6.
The product number is a series of numbers followed by 4 or 5 letters.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The product number starts with 2 or 3 letters followed by a series of numbers and the size and/or color.Rate this question:
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- 7.
Which of the following statements is true regarding accessories:
- A.
You must suggestively sell at least 1 item per order
- B.
They complete the "look"
- C.
Neither A nor B are true
- D.
Both A and B are true
Correct Answer
D. Both A and B are trueExplanation
Both A and B are true because accessories not only enhance the overall appearance or "look" of an outfit but also contribute to increasing sales. By suggestingively selling at least one accessory item per order, businesses can not only improve customer satisfaction but also increase their revenue by promoting additional products.Rate this question:
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- 8.
When giving our shipping options, it is important to give expected delivery dates and:
- A.
Offer only what the customer asks for
- B.
Offer Standard, cheapest option only
- C.
Offer both Priority and Express Saver options
- D.
Offer the fastest, most profitable option only
Correct Answer
C. Offer both Priority and Express Saver optionsExplanation
When giving our shipping options, it is important to give expected delivery dates and offer both Priority and Express Saver options. This allows the customer to choose between a faster but more expensive option (Priority) and a slightly slower but cheaper option (Express Saver). By offering both options, we provide the customer with flexibility and the ability to make an informed decision based on their needs and budget. This ensures customer satisfaction and increases the likelihood of repeat business.Rate this question:
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- 9.
Read back __________ __________ including ___________ to ensure accuracy.
- A.
Customer's name, spelling
- B.
Shipping destination, spelling
- C.
Street address, numbers
- D.
All information, spelling
Correct Answer
D. All information, spellingExplanation
To ensure accuracy, it is important to read back all information, including the customer's name, spelling, shipping destination, spelling, and street address, numbers. This is because any errors in the information could lead to incorrect delivery or communication. Therefore, it is crucial to double-check and confirm that all details, including the spelling of names and addresses, are accurate.Rate this question:
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- 10.
We accept all of the following payment methods except:
- A.
Visa
- B.
MasterCard
- C.
Foreign funds transfer
- D.
American Express
- E.
Discover
Correct Answer
C. Foreign funds transferExplanation
The given question presents a list of payment methods, namely Visa, MasterCard, Foreign funds transfer, American Express, and Discover. The phrase "except" indicates that we need to identify the payment method that is not accepted. In this case, the correct answer is "Foreign funds transfer." This means that all other payment methods listed (Visa, MasterCard, American Express, and Discover) are accepted, but foreign funds transfers are not.Rate this question:
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- 11.
It is okay to personalize your closing.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given answer "True" is correct because it aligns with the statement or question being asked. Without any specific context or question provided, it is difficult to provide a detailed explanation. However, based on the information given, it can be inferred that the statement or question being asked is true.Rate this question:
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- 12.
When a person calls and requests to speak with another employee, it is important to get the caller's
- A.
Name
- B.
Reason For Calling
- C.
Company they are calling from (if applicable)
- D.
Blood Type
- E.
A, B, and C
Correct Answer
E. A, B, and CExplanation
When a person calls and requests to speak with another employee, it is important to get the caller's name, reason for calling, and the company they are calling from (if applicable). These pieces of information are necessary for proper communication and to ensure that the call is directed to the correct person. The caller's blood type is not relevant in this context and does not need to be obtained.Rate this question:
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- 13.
For transferring a call: While on another line, pressing TRNF and then Line 1 (or the line the original call is on) will connect
- A.
The two lines
- B.
Line 1 to the employee's voicemail
- C.
Line 1 to Dallas
- D.
This will not connect any lines
- E.
The dots
Correct Answer
A. The two linesExplanation
Pressing TRNF and then Line 1 (or the line the original call is on) will connect the two lines. This means that the call on the original line will be transferred to Line 1, allowing the caller to speak with someone on that line.Rate this question:
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- 14.
When transferring, pressing TRNF+ *86 + Employee's Extension+ Send will connect
- A.
The two lines
- B.
Line 1 to the employee's voicemail
- C.
Line 1 to Dallas
- D.
This will not connect any lines
Correct Answer
B. Line 1 to the employee's voicemailExplanation
Pressing TRNF+ *86 + Employee's Extension+ Send will connect Line 1 to the employee's voicemail. This sequence of buttons initiates the transfer process and directs the call to the specified extension, which in this case is the employee's voicemail. This allows the caller to leave a message directly in the employee's voicemail box.Rate this question:
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