Ecommerce Quiz On Taking Online Orders!

14 Questions | Total Attempts: 181

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Ecommerce Quiz On Taking Online Orders!

Below is an Ecommerce trivia quiz on Taking Online Orders! In the world today, many businesses are undertaking their activities online and eliminating the use of offices. A good website should ensure that one is notified when an order is first made and when the selling process is complete. Take this test and see if you know how to place your order.


Questions and Answers
  • 1. 
    If your phone screen only has a number (i.e. 1, 15, 52), the customer is calling from a:
    • A. 

      Retail Site

    • B. 

      Toy Site

    • C. 

      Rental Site

    • D. 

      Drop Ship Site

  • 2. 
    If your phone screen shows the letter A before the number, the customer is calling from a:
    • A. 

      Retail Site

    • B. 

      Toy Site

    • C. 

      Rental Site

    • D. 

      Drop Ship Site

  • 3. 
    If your phone screen shows the letter T before the number, the customer is calling from a
    • A. 

      Retail Site

    • B. 

      Toy Site

    • C. 

      Rental Site

    • D. 

      Drop Ship Site

  • 4. 
    If your phone screen shows the letter R before the number, the customer is calling from a:
    • A. 

      Retail Site

    • B. 

      Toy Site

    • C. 

      Rental Site

    • D. 

      Drop Ship Site

  • 5. 
    Always use the .com, .net, or .org when identifying the site name in your greeting.
    • A. 

      True

    • B. 

      False

  • 6. 
    The product number is a series of numbers followed by 4 or 5 letters.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following statements is true regarding accessories:
    • A. 

      You must suggestively sell at least 1 item per order

    • B. 

      They complete the "look"

    • C. 

      Neither A nor B are true

    • D. 

      Both A and B are true

  • 8. 
    When giving our shipping options, it is important to give expected delivery dates and:
    • A. 

      Offer only what the customer asks for

    • B. 

      Offer Standard, cheapest option only

    • C. 

      Offer both Priority and Express Saver options

    • D. 

      Offer the fastest, most profitable option only

  • 9. 
    Read back __________  __________ including ___________ to ensure accuracy.
    • A. 

      Customer's name, spelling

    • B. 

      Shipping destination, spelling

    • C. 

      Street address, numbers

    • D. 

      All information, spelling

  • 10. 
    We accept all of the following payment methods except:
    • A. 

      Visa

    • B. 

      MasterCard

    • C. 

      Foreign funds transfer

    • D. 

      American Express

    • E. 

      Discover

  • 11. 
    It is okay to personalize your closing.
    • A. 

      True

    • B. 

      False

  • 12. 
    When a person calls and requests to speak with another employee, it is important to get the caller's
    • A. 

      Name

    • B. 

      Reason For Calling

    • C. 

      Company they are calling from (if applicable)

    • D. 

      Blood Type

    • E. 

      A, B, and C

  • 13. 
    For transferring a call:  While on another line, pressing TRNF and then Line 1 (or the line the original call is on) will connect
    • A. 

      The two lines

    • B. 

      Line 1 to the employee's voicemail

    • C. 

      Line 1 to Dallas

    • D. 

      This will not connect any lines

    • E. 

      The dots

  • 14. 
    When transferring, pressing TRNF+ *86 + Employee's Extension+ Send will connect
    • A. 

      The two lines

    • B. 

      Line 1 to the employee's voicemail

    • C. 

      Line 1 to Dallas

    • D. 

      This will not connect any lines

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