Ecommerce Quiz On Taking Online Orders!

2.

If your phone screen shows the letter A before the number, the customer is calling from a:

Retail Site
Toy Site
Rental Site
Drop Ship Site

Correct Answer

A. Drop Ship Site

Explanation

If the phone screen shows the letter A before the number, it indicates that the customer is calling from a Drop Ship Site. This is because the letter A is commonly used as a prefix to indicate that the call is originating from a specific source or location. In this case, the presence of the letter A suggests that the call is coming from a Drop Ship Site, which is a type of e-commerce business model where the retailer does not keep the products in stock, but instead transfers customer orders and shipment details to the manufacturer, wholesaler, or another retailer, who then ships the products directly to the customer.

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3.

If your phone screen shows the letter T before the number, the customer is calling from a

Retail Site
Toy Site
Rental Site
Drop Ship Site

Correct Answer

A. Toy Site

Explanation

If the phone screen shows the letter T before the number, it indicates that the customer is calling from a Toy Site. This could be a specific feature or code used by the Toy Site to identify incoming calls from their customers.

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4.

If your phone screen shows the letter R before the number, the customer is calling from a:

Retail Site
Toy Site
Rental Site
Drop Ship Site

Correct Answer

A. Rental Site

Explanation

If the phone screen shows the letter R before the number, it indicates that the customer is calling from a rental site. This could be a site where customers rent various items such as cars, equipment, or even properties. The letter R is likely used as a shorthand or abbreviation to indicate the nature of the call, specifically related to rentals.

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5.

Always use the .com, .net, or .org when identifying the site name in your greeting.

True
False

Correct Answer

A. True

Explanation

The answer is true because when identifying a site name in a greeting, it is recommended to use the .com, .net, or .org domain extensions. These extensions are commonly used and recognized by internet users, providing a clear indication of the website's identity. Using these extensions helps to avoid confusion and ensures that the greeting is accurate and professional.

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6.

The product number is a series of numbers followed by 4 or 5 letters.

True
False

Correct Answer

A. False

Explanation

The product number starts with 2 or 3 letters followed by a series of numbers and the size and/or color.

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7.

Which of the following statements is true regarding accessories:

You must suggestively sell at least 1 item per order
They complete the "look"
Neither A nor B are true
Both A and B are true

Correct Answer

A. Both A and B are true

Explanation

Both A and B are true because accessories not only enhance the overall appearance or "look" of an outfit but also contribute to increasing sales. By suggestingively selling at least one accessory item per order, businesses can not only improve customer satisfaction but also increase their revenue by promoting additional products.

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8.

When giving our shipping options, it is important to give expected delivery dates and:

Offer only what the customer asks for
Offer Standard, cheapest option only
Offer both Priority and Express Saver options
Offer the fastest, most profitable option only

Correct Answer

A. Offer both Priority and Express Saver options

Explanation

When giving our shipping options, it is important to give expected delivery dates and offer both Priority and Express Saver options. This allows the customer to choose between a faster but more expensive option (Priority) and a slightly slower but cheaper option (Express Saver). By offering both options, we provide the customer with flexibility and the ability to make an informed decision based on their needs and budget. This ensures customer satisfaction and increases the likelihood of repeat business.

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9.

Read back including ___ to ensure accuracy.

Customer's name, spelling
Shipping destination, spelling
Street address, numbers
All information, spelling

Correct Answer

A. All information, spelling

Explanation

To ensure accuracy, it is important to read back all information, including the customer's name, spelling, shipping destination, spelling, and street address, numbers. This is because any errors in the information could lead to incorrect delivery or communication. Therefore, it is crucial to double-check and confirm that all details, including the spelling of names and addresses, are accurate.

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10.

We accept all of the following payment methods except:

Visa
MasterCard
Foreign funds transfer
American Express
Discover

Correct Answer

A. Foreign funds transfer

Explanation

The given question presents a list of payment methods, namely Visa, MasterCard, Foreign funds transfer, American Express, and Discover. The phrase "except" indicates that we need to identify the payment method that is not accepted. In this case, the correct answer is "Foreign funds transfer." This means that all other payment methods listed (Visa, MasterCard, American Express, and Discover) are accepted, but foreign funds transfers are not.

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11.

It is okay to personalize your closing.

True
False

Correct Answer

A. True

Explanation

The given answer "True" is correct because it aligns with the statement or question being asked. Without any specific context or question provided, it is difficult to provide a detailed explanation. However, based on the information given, it can be inferred that the statement or question being asked is true.

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12.

When a person calls and requests to speak with another employee, it is important to get the caller's

Name
Reason For Calling
Company they are calling from (if applicable)
Blood Type
A, B, and C

Correct Answer

A. A, B, and C

Explanation

When a person calls and requests to speak with another employee, it is important to get the caller's name, reason for calling, and the company they are calling from (if applicable). These pieces of information are necessary for proper communication and to ensure that the call is directed to the correct person. The caller's blood type is not relevant in this context and does not need to be obtained.

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13.

For transferring a call: While on another line, pressing TRNF and then Line 1 (or the line the original call is on) will connect

The two lines
Line 1 to the employee's voicemail
Line 1 to Dallas
This will not connect any lines
The dots

Correct Answer

A. The two lines

Explanation

Pressing TRNF and then Line 1 (or the line the original call is on) will connect the two lines. This means that the call on the original line will be transferred to Line 1, allowing the caller to speak with someone on that line.

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14.

When transferring, pressing TRNF+ *86 + Employee's Extension+ Send will connect

The two lines
Line 1 to the employee's voicemail
Line 1 to Dallas
This will not connect any lines

Correct Answer

A. Line 1 to the employee's voicemail

Explanation

Pressing TRNF+ *86 + Employee's Extension+ Send will connect Line 1 to the employee's voicemail. This sequence of buttons initiates the transfer process and directs the call to the specified extension, which in this case is the employee's voicemail. This allows the caller to leave a message directly in the employee's voicemail box.

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Ecommerce Quiz On Taking Online Orders!

If your phone screen only has a number (i.e. 1, 15, 52), the customer is calling from a:

Quiz Preview

If your phone screen shows the letter A before the number, the customer is calling from a:

If your phone screen shows the letter T before the number, the customer is calling from a

If your phone screen shows the letter R before the number, the customer is calling from a:

Always use the .com, .net, or .org when identifying the site name in your greeting.

The product number is a series of numbers followed by 4 or 5 letters.

Which of the following statements is true regarding accessories:

When giving our shipping options, it is important to give expected delivery dates and:

Read back including ___ to ensure accuracy.

We accept all of the following payment methods except:

It is okay to personalize your closing.

When a person calls and requests to speak with another employee, it is important to get the caller's

For transferring a call: While on another line, pressing TRNF and then Line 1 (or the line the original call is on) will connect

When transferring, pressing TRNF+ *86 + Employee's Extension+ Send will connect

Ecommerce Quiz On Taking Online Orders!

If your phone screen only has a number (i.e. 1, 15, 52), the customer is calling from a:

Quiz Preview

If your phone screen shows the letter A before the number, the customer is calling from a:

If your phone screen shows the letter T before the number, the customer is calling from a

If your phone screen shows the letter R before the number, the customer is calling from a:

Always use the .com, .net, or .org when identifying the site name in your greeting.

The product number is a series of numbers followed by 4 or 5 letters.

Which of the following statements is true regarding accessories:

When giving our shipping options, it is important to give expected delivery dates and:

Read back __________ __________ including ___________ to ensure accuracy.

We accept all of the following payment methods except:

It is okay to personalize your closing.

When a person calls and requests to speak with another employee, it is important to get the caller's

For transferring a call: While on another line, pressing TRNF and then Line 1 (or the line the original call is on) will connect

When transferring, pressing TRNF+ *86 + Employee's Extension+ Send will connect

Read back including ___ to ensure accuracy.