I. Medical Office Management B. Comm., Equipment, And Supplies

25 Questions

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Equipment Quizzes & Trivia

I. Medical Office Management B. Communication, Equipment, and SuppliesNCCT MA Review Questions


Questions and Answers
  • 1. 
    A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.
    • A. 

      Word processing

    • B. 

      Electronic scheduling

    • C. 

      Research

    • D. 

      Database management

  • 2. 
    A computer monitor, hard drive, and printer are known as ________.
    • A. 

      Software

    • B. 

      Hardware

    • C. 

      Processing equipment

    • D. 

      Visual displays

  • 3. 
    The term for technology that tells a computer what to do is known as the ______.
    • A. 

      Ram

    • B. 

      Software

    • C. 

      Hardware

    • D. 

      Disc space

  • 4. 
    The computer key DEL command means______.
    • A. 

      Deliver

    • B. 

      Delete

    • C. 

      Discard

    • D. 

      Directory

  • 5. 
    The computer's directional arrow keys ________.
    • A. 

      Start the machine

    • B. 

      Are used with the control key

    • C. 

      Move the cursor, right, left, up or down

    • D. 

      Correct typing mistakes

  • 6. 
    Referring to computers, the term "user friendly" refers to                     .
    • A. 

      How well written the manual is

    • B. 

      How many documents the system will handle

    • C. 

      Can the system be cost effective

    • D. 

      How easy the system is to operate

  • 7. 
    The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
    • A. 

      Coding

    • B. 

      Word manipulation

    • C. 

      Classification

    • D. 

      Diagnostic numbering

  • 8. 
    A business letter written in full block style will have all lines                   .
    • A. 

      Right justified

    • B. 

      Indented 5 spaces

    • C. 

      Equally spaced vertically

    • D. 

      At the left hand margin

  • 9. 
    Making a duplicate file to protect computer information from being lost is called making a ______.
    • A. 

      Backup

    • B. 

      Batch

    • C. 

      Saved disc

    • D. 

      Copy

  • 10. 
    When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
    • A. 

      Comma

    • B. 

      None

    • C. 

      Asterisk

    • D. 

      Colon

  • 11. 
    A newsletter that weighs less than one pound would be considered _______ class mail.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 12. 
    What office instrument is designed to receive and send printed documents via the telephone?
    • A. 

      Wire service

    • B. 

      Office scanner

    • C. 

      Fax machine

    • D. 

      Copy machine

  • 13. 
    Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 14. 
    Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 15. 
    Before placing a telephone caller on hold it is appropriate to _______.
    • A. 

      Ask if you may put the caller on hold

    • B. 

      Wait for the caller to confirm they can wait

    • C. 

      Obtain a return phone number

    • D. 

      All answers are correct

  • 16. 
    An incoming call should be answered by the _____ ring.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 17. 
    Which one of the following items is not needed when taking a routine phone message?
    • A. 

      Caller's name

    • B. 

      Caller's return phone number

    • C. 

      Current days date

    • D. 

      Caller's drivers license #

  • 18. 
    Prior to answering an incoming call the medical assistant should _______.
    • A. 

      Smile

    • B. 

      Finish up with the previous call

    • C. 

      Screen the call with caller ID

    • D. 

      Release any anger

  • 19. 
    When handling incoming mail the medical assistant should                     .
    • A. 

      Initial each piece of opened mail

    • B. 

      Open only mail marked "personal"

    • C. 

      Attach the envelope to the correspondence

    • D. 

      All answers are correct

  • 20. 
    A letter should be folded in               using a #10 envelope?
    • A. 

      Half horizontally

    • B. 

      Half vertically

    • C. 

      Thirds face-up

    • D. 

      Fourths face-down

  • 21. 
                        is the study of words and their relationship to other words in a sentence.
    • A. 

      Etiquette

    • B. 

      Forum

    • C. 

      Punctuation

    • D. 

      Grammar

  • 22. 
    When handling a patient complaint which one of the following would be most appropriate?
    • A. 

      If the patient is angry, match his/her anger level, and she/he will calm down

    • B. 

      Take all complaints seriously and take thorough notes

    • C. 

      Refuse to talk to patients who are complaining; the doctor should handle them

    • D. 

      No correct answer

  • 23. 
    When working with patients from a culture different than your own, one should                .
    • A. 

      Encourage them to speak English

    • B. 

      Show respect for their culture

    • C. 

      Speak loudly so they will understand

    • D. 

      Refrain from making eye contact

  • 24. 
    Body language, body posture, space and distance are all examples of                      .
    • A. 

      Non-verbal communication

    • B. 

      Verbal communication

    • C. 

      Written communication

    • D. 

      All answers are correct

  • 25. 
    When caring for patients with physical disabilities all of the following must be taken into consideration except                             .
    • A. 

      Do not rush them

    • B. 

      Ask if they need assistance before giving assistance

    • C. 

      Provide ample room for patients with assistive devices

    • D. 

      Speak slowly, loudly, and in easy-to-understand language