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I. Medical Office Management B. Comm., Equipment, And Supplies
25 Questions
|
By Momofthree045 | Updated: Mar 20, 2022
| Attempts: 260
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1.
The computer key DEL command means______.
Deliver
Delete
Discard
Directory
Submit
Start Quiz
About This Quiz
I. Medical Office Management B. Communication, Equipment, and Supplies
NCCT MA Review Questions
2.
What's your name?
We’ll put your name on your report, certificate, and leaderboard.
2.
The computer's directional arrow keys ________.
Start the machine
Are used with the control key
Move the cursor, right, left, up or down
Correct typing mistakes
Submit
3.
What office instrument is designed to receive and send printed documents via the telephone?
Wire service
Office scanner
Fax machine
Copy machine
Submit
4.
Which one of the following items is
not
needed when taking a routine phone message?
Caller's name
Caller's return phone number
Current days date
Caller's drivers license #
Submit
5.
Body language, body posture, space and distance are all examples of .
Non-verbal communication
Verbal communication
Written communication
All answers are correct
Submit
6.
When handling a patient complaint which one of the following would be most appropriate?
If the patient is angry, match his/her anger level, and she/he will calm down
Take all complaints seriously and take thorough notes
Refuse to talk to patients who are complaining; the doctor should handle them
No correct answer
Submit
7.
Making a duplicate file to protect computer information from being lost is called making a ______.
Backup
Batch
Saved disc
Copy
Submit
8.
When working with patients from a culture different than your own, one should .
Encourage them to speak English
Show respect for their culture
Speak loudly so they will understand
Refrain from making eye contact
Submit
9.
The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
Coding
Word manipulation
Classification
Diagnostic numbering
Submit
10.
Referring to computers, the term "user friendly" refers to .
How well written the manual is
How many documents the system will handle
Can the system be cost effective
How easy the system is to operate
Submit
11.
A computer monitor, hard drive, and printer are known as ________.
Software
Hardware
Processing equipment
Visual displays
Submit
12.
An incoming call should be answered by the _____ ring.
First
Second
Third
Fourth
Submit
13.
Prior to answering an incoming call the medical assistant should _______.
Smile
Finish up with the previous call
Screen the call with caller ID
Release any anger
Submit
14.
is the study of words and their relationship to other words in a sentence.
Etiquette
Forum
Punctuation
Grammar
Submit
15.
A business letter written in full block style will have all lines .
Right justified
Indented 5 spaces
Equally spaced vertically
At the left hand margin
Submit
16.
A letter should be folded in using a #10 envelope?
Half horizontally
Half vertically
Thirds face-up
Fourths face-down
Submit
17.
The term for technology that tells a computer what to do is known as the ______.
Ram
Software
Hardware
Disc space
Submit
18.
A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.
Word processing
Electronic scheduling
Research
Database management
Submit
19.
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
Comma
None
Asterisk
Colon
Submit
20.
Before placing a telephone caller on hold it is appropriate to _______.
Ask if you may put the caller on hold
Wait for the caller to confirm they can wait
Obtain a return phone number
All answers are correct
Submit
21.
Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
First
Second
Third
Fourth
Submit
22.
When handling incoming mail the medical assistant should .
Initial each piece of opened mail
Open only mail marked "personal"
Attach the envelope to the correspondence
All answers are correct
Submit
23.
Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
First
Second
Third
Fourth
Submit
24.
When caring for patients with physical disabilities all of the following must be taken into consideration
except
.
Do not rush them
Ask if they need assistance before giving assistance
Provide ample room for patients with assistive devices
Speak slowly, loudly, and in easy-to-understand language
Submit
25.
A newsletter that weighs less than one pound would be considered _______ class mail.
First
Second
Third
Fourth
Submit
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All (25)
Unanswered (
)
Answered (
)
The computer key DEL command means______.
The computer's directional arrow keys ________.
What office instrument is designed to receive and ...
Which one of the following items is not needed when ...
Body language, body posture, space and distance are all examples...
When handling a patient complaint which one of the following would be...
Making a duplicate file to protect computer information ...
When working with patients from a culture different than your own, one...
The process of changing words into numbers so that ...
Referring to computers, the term "user ...
A computer monitor, hard drive, and printer are known as ________.
An incoming call should be answered by the _____ ring.
Prior to answering an incoming call the medical ...
...
A business letter written in full block style will have ...
A letter should be folded...
The term for technology that tells a computer what ...
A system whereby large quantities of data can be ...
When writing a business letter, the salutation of a ...
Before placing a telephone caller on hold it is ...
Business or handwritten mail that weighs less than 11 ...
When handling incoming mail the medical assistant...
Parcel post or _____ class mail is used for bound ...
When caring for patients with physical disabilities all of the...
A newsletter that weighs less than one pound would ...
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