I. Medical Office Management B. Comm., Equipment, And Supplies
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The computer key DEL command means______.
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Deliver
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Delete
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Discard
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Directory
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I. Medical Office Management B. Communication, Equipment, and Supplies
NCCT MA Review Questions
Quiz Preview
- 2.
The computer's directional arrow keys ________.
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Start the machine
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Are used with the control key
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Move the cursor, right, left, up or down
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Correct typing mistakes
Correct Answer
A. Move the cursor, right, left, up or down -
- 3.
What office instrument is designed to receive and send printed documents via the telephone?
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Wire service
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Office scanner
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Fax machine
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Copy machine
Correct Answer
A. Fax machine -
- 4.
Which one of the following items is not needed when taking a routine phone message?
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Caller's name
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Caller's return phone number
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Current days date
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Caller's drivers license #
Correct Answer
A. Caller's drivers license # -
- 5.
Body language, body posture, space and distance are all examples of .
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Non-verbal communication
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Verbal communication
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Written communication
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All answers are correct
Correct Answer
A. Non-verbal communication -
- 6.
When handling a patient complaint which one of the following would be most appropriate?
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If the patient is angry, match his/her anger level, and she/he will calm down
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Take all complaints seriously and take thorough notes
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Refuse to talk to patients who are complaining; the doctor should handle them
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No correct answer
Correct Answer
A. Take all complaints seriously and take thorough notes -
- 7.
Making a duplicate file to protect computer information from being lost is called making a ______.
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Backup
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Batch
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Saved disc
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Copy
Correct Answer
A. Backup -
- 8.
When working with patients from a culture different than your own, one should .
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Encourage them to speak English
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Show respect for their culture
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Speak loudly so they will understand
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Refrain from making eye contact
Correct Answer
A. Show respect for their culture -
- 9.
The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
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Coding
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Word manipulation
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Classification
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Diagnostic numbering
Correct Answer
A. Coding -
- 10.
Referring to computers, the term "user friendly" refers to .
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How well written the manual is
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How many documents the system will handle
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Can the system be cost effective
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How easy the system is to operate
Correct Answer
A. How easy the system is to operate -
- 11.
A computer monitor, hard drive, and printer are known as ________.
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Software
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Hardware
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Processing equipment
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Visual displays
Correct Answer
A. Hardware -
- 12.
An incoming call should be answered by the _____ ring.
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First
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Second
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Third
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Fourth
Correct Answer
A. Third -
- 13.
Prior to answering an incoming call the medical assistant should _______.
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Smile
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Finish up with the previous call
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Screen the call with caller ID
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Release any anger
Correct Answer
A. Smile -
- 14.
is the study of words and their relationship to other words in a sentence.
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Etiquette
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Forum
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Punctuation
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Grammar
Correct Answer
A. Grammar -
- 15.
A business letter written in full block style will have all lines .
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Right justified
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Indented 5 spaces
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Equally spaced vertically
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At the left hand margin
Correct Answer
A. At the left hand margin -
- 16.
A letter should be folded in using a #10 envelope?
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Half horizontally
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Half vertically
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Thirds face-up
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Fourths face-down
Correct Answer
A. Thirds face-up -
- 17.
The term for technology that tells a computer what to do is known as the ______.
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Ram
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Software
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Hardware
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Disc space
Correct Answer
A. Software -
- 18.
A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.
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Word processing
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Electronic scheduling
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Research
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Database management
Correct Answer
A. Database management -
- 19.
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
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Comma
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None
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Asterisk
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Colon
Correct Answer
A. Colon -
- 20.
Before placing a telephone caller on hold it is appropriate to _______.
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Ask if you may put the caller on hold
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Wait for the caller to confirm they can wait
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Obtain a return phone number
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All answers are correct
Correct Answer
A. All answers are correct -
- 21.
Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
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First
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Second
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Third
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Fourth
Correct Answer
A. First -
- 22.
When handling incoming mail the medical assistant should .
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Initial each piece of opened mail
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Open only mail marked "personal"
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Attach the envelope to the correspondence
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All answers are correct
Correct Answer
A. Attach the envelope to the correspondence -
- 23.
Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
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First
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Second
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Third
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Fourth
Correct Answer
A. Fourth -
- 24.
When caring for patients with physical disabilities all of the following must be taken into consideration except .
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Do not rush them
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Ask if they need assistance before giving assistance
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Provide ample room for patients with assistive devices
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Speak slowly, loudly, and in easy-to-understand language
Correct Answer
A. Speak slowly, loudly, and in easy-to-understand language -
- 25.
A newsletter that weighs less than one pound would be considered _______ class mail.
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First
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Second
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Third
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Fourth
Correct Answer
A. Third -
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Current Version
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Mar 20, 2022Quiz Edited by
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Aug 16, 2010Quiz Created by
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