I. Medical Office Management B. Comm., Equipment, And Supplies
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I. Medical Office Management B. Communication, Equipment, and SuppliesNCCT MA Review Questions
- 1.A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.
- A.
Word processing
- B.
Electronic scheduling
- C.
Research
- D.
Database management
- 2.A computer monitor, hard drive, and printer are known as ________.
- A.
Software
- B.
Hardware
- C.
Processing equipment
- D.
Visual displays
- 3.The term for technology that tells a computer what to do is known as the ______.
- A.
Ram
- B.
Software
- C.
Hardware
- D.
Disc space
- 4.The computer key DEL command means______.
- A.
Deliver
- B.
Delete
- C.
Discard
- D.
Directory
- 5.The computer's directional arrow keys ________.
- A.
Start the machine
- B.
Are used with the control key
- C.
Move the cursor, right, left, up or down
- D.
Correct typing mistakes
- 6.Referring to computers, the term "user friendly" refers to .
- A.
How well written the manual is
- B.
How many documents the system will handle
- C.
Can the system be cost effective
- D.
How easy the system is to operate
- 7.The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.
- A.
Coding
- B.
Word manipulation
- C.
Classification
- D.
Diagnostic numbering
- 8.A business letter written in full block style will have all lines .
- A.
Right justified
- B.
Indented 5 spaces
- C.
Equally spaced vertically
- D.
At the left hand margin
- 9.Making a duplicate file to protect computer information from being lost is called making a ______.
- A.
Backup
- B.
Batch
- C.
Saved disc
- D.
Copy
- 10.When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
- A.
Comma
- B.
None
- C.
Asterisk
- D.
Colon
- 11.A newsletter that weighs less than one pound would be considered _______ class mail.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
- 12.What office instrument is designed to receive and send printed documents via the telephone?
- A.
Wire service
- B.
Office scanner
- C.
Fax machine
- D.
Copy machine
- 13.Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
- 14.Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
- 15.Before placing a telephone caller on hold it is appropriate to _______.
- A.
Ask if you may put the caller on hold
- B.
Wait for the caller to confirm they can wait
- C.
Obtain a return phone number
- D.
All answers are correct
- 16.An incoming call should be answered by the _____ ring.
- A.
First
- B.
Second
- C.
Third
- D.
Fourth
- 17.Which one of the following items is not needed when taking a routine phone message?
- A.
Caller's name
- B.
Caller's return phone number
- C.
Current days date
- D.
Caller's drivers license #
- 18.Prior to answering an incoming call the medical assistant should _______.
- A.
Smile
- B.
Finish up with the previous call
- C.
Screen the call with caller ID
- D.
Release any anger
- 19.When handling incoming mail the medical assistant should .
- A.
Initial each piece of opened mail
- B.
Open only mail marked "personal"
- C.
Attach the envelope to the correspondence
- D.
All answers are correct
- 20.A letter should be folded in using a #10 envelope?
- A.
Half horizontally
- B.
Half vertically
- C.
Thirds face-up
- D.
Fourths face-down
- 21.is the study of words and their relationship to other words in a sentence.
- A.
Etiquette
- B.
Forum
- C.
Punctuation
- D.
Grammar
- 22.When handling a patient complaint which one of the following would be most appropriate?
- A.
If the patient is angry, match his/her anger level, and she/he will calm down
- B.
Take all complaints seriously and take thorough notes
- C.
Refuse to talk to patients who are complaining; the doctor should handle them
- D.
No correct answer
- 23.When working with patients from a culture different than your own, one should .
- A.
Encourage them to speak English
- B.
Show respect for their culture
- C.
Speak loudly so they will understand
- D.
Refrain from making eye contact
- 24.Body language, body posture, space and distance are all examples of .
- A.
Non-verbal communication
- B.
Verbal communication
- C.
Written communication
- D.
All answers are correct
- 25.When caring for patients with physical disabilities all of the following must be taken into consideration except .
- A.
Do not rush them
- B.
Ask if they need assistance before giving assistance
- C.
Provide ample room for patients with assistive devices
- D.
Speak slowly, loudly, and in easy-to-understand language
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