I. Medical Office Management B. Comm., Equipment, And Supplies

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    The computer key DEL command means______.

    • Deliver
    • Delete
    • Discard
    • Directory
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About This Quiz

I. Medical Office Management B. Communication, Equipment, and Supplies
NCCT MA Review Questions

Equipment Quizzes & Trivia

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  • 2. 

    The computer's directional arrow keys ________.

    • Start the machine

    • Are used with the control key

    • Move the cursor, right, left, up or down

    • Correct typing mistakes

    Correct Answer
    A. Move the cursor, right, left, up or down
  • 3. 

    What office instrument is designed to receive and send printed documents via the telephone?

    • Wire service

    • Office scanner

    • Fax machine

    • Copy machine

    Correct Answer
    A. Fax machine
  • 4. 

    Which one of the following items is not needed when taking a routine phone message?

    • Caller's name

    • Caller's return phone number

    • Current days date

    • Caller's drivers license #

    Correct Answer
    A. Caller's drivers license #
  • 5. 

    Body language, body posture, space and distance are all examples of                      .

    • Non-verbal communication

    • Verbal communication

    • Written communication

    • All answers are correct

    Correct Answer
    A. Non-verbal communication
  • 6. 

    When handling a patient complaint which one of the following would be most appropriate?

    • If the patient is angry, match his/her anger level, and she/he will calm down

    • Take all complaints seriously and take thorough notes

    • Refuse to talk to patients who are complaining; the doctor should handle them

    • No correct answer

    Correct Answer
    A. Take all complaints seriously and take thorough notes
  • 7. 

    Making a duplicate file to protect computer information from being lost is called making a ______.

    • Backup

    • Batch

    • Saved disc

    • Copy

    Correct Answer
    A. Backup
  • 8. 

    When working with patients from a culture different than your own, one should                .

    • Encourage them to speak English

    • Show respect for their culture

    • Speak loudly so they will understand

    • Refrain from making eye contact

    Correct Answer
    A. Show respect for their culture
  • 9. 

    The process of changing words into numbers so that computers can be used in processing insurance claims is called ________.

    • Coding

    • Word manipulation

    • Classification

    • Diagnostic numbering

    Correct Answer
    A. Coding
  • 10. 

    Referring to computers, the term "user friendly" refers to                     .

    • How well written the manual is

    • How many documents the system will handle

    • Can the system be cost effective

    • How easy the system is to operate

    Correct Answer
    A. How easy the system is to operate
  • 11. 

    A computer monitor, hard drive, and printer are known as ________.

    • Software

    • Hardware

    • Processing equipment

    • Visual displays

    Correct Answer
    A. Hardware
  • 12. 

    An incoming call should be answered by the _____ ring.

    • First

    • Second

    • Third

    • Fourth

    Correct Answer
    A. Third
  • 13. 

    Prior to answering an incoming call the medical assistant should _______.

    • Smile

    • Finish up with the previous call

    • Screen the call with caller ID

    • Release any anger

    Correct Answer
    A. Smile
  • 14. 

                        is the study of words and their relationship to other words in a sentence.

    • Etiquette

    • Forum

    • Punctuation

    • Grammar

    Correct Answer
    A. Grammar
  • 15. 

    A business letter written in full block style will have all lines                   .

    • Right justified

    • Indented 5 spaces

    • Equally spaced vertically

    • At the left hand margin

    Correct Answer
    A. At the left hand margin
  • 16. 

    A letter should be folded in               using a #10 envelope?

    • Half horizontally

    • Half vertically

    • Thirds face-up

    • Fourths face-down

    Correct Answer
    A. Thirds face-up
  • 17. 

    The term for technology that tells a computer what to do is known as the ______.

    • Ram

    • Software

    • Hardware

    • Disc space

    Correct Answer
    A. Software
  • 18. 

    A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) ________ system.

    • Word processing

    • Electronic scheduling

    • Research

    • Database management

    Correct Answer
    A. Database management
  • 19. 

    When writing a business letter, the salutation of a letter should be followed by which punctuation mark?

    • Comma

    • None

    • Asterisk

    • Colon

    Correct Answer
    A. Colon
  • 20. 

    Before placing a telephone caller on hold it is appropriate to _______.

    • Ask if you may put the caller on hold

    • Wait for the caller to confirm they can wait

    • Obtain a return phone number

    • All answers are correct

    Correct Answer
    A. All answers are correct
  • 21. 

    Business or handwritten mail that weighs less than 11 ounces is known as ______ class mail.

    • First

    • Second

    • Third

    • Fourth

    Correct Answer
    A. First
  • 22. 

    When handling incoming mail the medical assistant should                     .

    • Initial each piece of opened mail

    • Open only mail marked "personal"

    • Attach the envelope to the correspondence

    • All answers are correct

    Correct Answer
    A. Attach the envelope to the correspondence
  • 23. 

    Parcel post or _____ class mail is used for bound printed matter, film, & sound recordings.

    • First

    • Second

    • Third

    • Fourth

    Correct Answer
    A. Fourth
  • 24. 

    When caring for patients with physical disabilities all of the following must be taken into consideration except                             .

    • Do not rush them

    • Ask if they need assistance before giving assistance

    • Provide ample room for patients with assistive devices

    • Speak slowly, loudly, and in easy-to-understand language

    Correct Answer
    A. Speak slowly, loudly, and in easy-to-understand language
  • 25. 

    A newsletter that weighs less than one pound would be considered _______ class mail.

    • First

    • Second

    • Third

    • Fourth

    Correct Answer
    A. Third

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
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  • Aug 16, 2010
    Quiz Created by
    Momofthree045
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