How To Change A Phone Number 7/23/13
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number" handout.
Questions and Answers
- 1.
If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
Correct Answer
B. Bad NumberExplanation
The correct answer is "Bad Number" because if a number is listed in multiple fields (such as Home and Cell), it should be identified and left as "good number". Therefore, any other phone field that does not belong to the listed number should be changed to "Bad Number".Rate this question:
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- 2.
If POE says that the customer you are calling cannot receive calls, you should change this phone number to:
- A.
Cease & Desist
- B.
Bad Number
- C.
Do Not Use
Correct Answer
C. Do Not UseExplanation
If POE (Probability of Error) indicates that the customer you are calling cannot receive calls, it is advisable to mark this phone number as "Do Not Use". This suggests that the number should not be used for any further communication attempts as the customer is unable to receive calls.Rate this question:
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- 3.
True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true. According to the question, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers. This means that no one other than a manager has the authority to stop or prohibit the use of these specific numbers.Rate this question:
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- 4.
If the caller is the Wrong Party, change the number to “Bad Number.”
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the caller is identified as the Wrong Party, the number should be changed to "Bad Number." This means that if the person calling is not the intended recipient or if the number is incorrect, it should be marked as a bad number. Therefore, the correct answer is True.Rate this question:
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- 5.
If customer request to stop calling their POE change the phone number to “Do Not Use.”
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true. If a customer requests to stop receiving calls, their phone number can be changed to "Do Not Use" in order to indicate that the number should not be used for any further communication. This change helps to ensure that the customer's request is respected and that they are not contacted unnecessarily.Rate this question:
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- 6.
If the customer request to stop calling their place of employment, you would select:
- A.
Cease & Desist
- B.
Do Not Use
- C.
Bad Number
Correct Answer
B. Do Not UseExplanation
If a customer requests to stop receiving calls at their place of employment, selecting "Do Not Use" would be the appropriate response. This option indicates that the contact information provided by the customer should not be used for any further communication. It respects the customer's request to not be contacted at their workplace and ensures compliance with their preferences.Rate this question:
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- 7.
If POE say's that no one can receive personal calls, you must change number to:
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
- D.
None of the Above
Correct Answer
A. Do Not UseExplanation
The correct answer is "Do Not Use" because if the POE (Person of Authority) states that no one can receive personal calls, it implies that the number should not be used for personal calls.Rate this question:
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- 8.
If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
- D.
Other
Correct Answer
A. Do Not UseExplanation
The correct answer is "Do Not Use." This option is the most appropriate because the 3rd party has explicitly requested to stop receiving calls regarding a specific person, but is still open to receiving calls about their personal Conn's account. Therefore, it is important to respect their request and not use their number for any other purpose than their personal account.Rate this question:
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- 9.
Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because in order to request the cessation and desisting of the home, animal, or cell number, the customer must send a written request. This implies that a verbal or informal request would not be sufficient.Rate this question:
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- 10.
I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the customer is upset and doesn't want to write a Cease & Desist Letter, it means that they are requesting a different solution to their problem. In this case, the appropriate action would be to escalate the issue to a manager who can handle the situation and address the customer's concerns. Therefore, the statement "I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and wants the Home/Ani/Cell number removed" is true.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 23, 2013Quiz Created by
Ebowden
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