How To Change A Phone Number 7/23/13
10 Questions
| Total Attempts: 392
Complete the following questions regarding “changing phone numbers” to further increase your awareness on the essential steps required. Be sure to reference your "How to Change a Phone Number" handout.
Questions and Answers
- 1.If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as “good number.” What should you change the other phone field to?
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
- 2.If POE says that the customer you are calling cannot receive calls, you should change this phone number to:
- A.
Cease & Desist
- B.
Bad Number
- C.
Do Not Use
- 3.True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.
- A.
True
- B.
False
- 4.If the caller is the Wrong Party, change the number to “Bad Number.”
- A.
True
- B.
False
- 5.If customer request to stop calling their POE change the phone number to “Do Not Use.”
- A.
True
- B.
False
- 6.If the customer request to stop calling their place of employment, you would select:
- A.
Cease & Desist
- B.
Do Not Use
- C.
Bad Number
- 7.If POE say's that no one can receive personal calls, you must change number to:
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
- D.
None of the Above
- 8.If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:
- A.
Do Not Use
- B.
Bad Number
- C.
Cease & Desist
- D.
Other
- 9.Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:
- A.
True
- B.
False
- 10.I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:
- A.
True
- B.
False
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