How To Change A Phone Number 7/23/13

1. True or False, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers.

True

False

The given statement is true. According to the question, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers. This means that no one other than a manager has the authority to stop or prohibit the use of these specific numbers.

Explanation

The given statement is true. According to the question, ONLY a manager can Cease and Desist the Ani, Cell and Home Numbers. This means that no one other than a manager has the authority to stop or prohibit the use of these specific numbers.

2. If the caller is the Wrong Party, change the number to "Bad Number."

True

False

If the caller is identified as the Wrong Party, the number should be changed to "Bad Number." This means that if the person calling is not the intended recipient or if the number is incorrect, it should be marked as a bad number. Therefore, the correct answer is True.

Explanation

If the caller is identified as the Wrong Party, the number should be changed to "Bad Number." This means that if the person calling is not the intended recipient or if the number is incorrect, it should be marked as a bad number. Therefore, the correct answer is True.

3. If customer request to stop calling their POE change the phone number to "Do Not Use."

True

False

The given statement is true. If a customer requests to stop receiving calls, their phone number can be changed to "Do Not Use" in order to indicate that the number should not be used for any further communication. This change helps to ensure that the customer's request is respected and that they are not contacted unnecessarily.

Explanation

The given statement is true. If a customer requests to stop receiving calls, their phone number can be changed to "Do Not Use" in order to indicate that the number should not be used for any further communication. This change helps to ensure that the customer's request is respected and that they are not contacted unnecessarily.

4. If the customer request to stop calling their place of employment, you would select:

Cease & Desist

Do Not Use

Bad Number

If a customer requests to stop receiving calls at their place of employment, selecting "Do Not Use" would be the appropriate response. This option indicates that the contact information provided by the customer should not be used for any further communication. It respects the customer's request to not be contacted at their workplace and ensures compliance with their preferences.

Explanation

If a customer requests to stop receiving calls at their place of employment, selecting "Do Not Use" would be the appropriate response. This option indicates that the contact information provided by the customer should not be used for any further communication. It respects the customer's request to not be contacted at their workplace and ensures compliance with their preferences.

5. If the number is listed in multiple fields (ex. Home and Cell) identify where the number belongs, leave that field as "good number." What should you change the other phone field to?

Do Not Use

Bad Number

Cease & Desist

The correct answer is "Bad Number" because if a number is listed in multiple fields (such as Home and Cell), it should be identified and left as "good number". Therefore, any other phone field that does not belong to the listed number should be changed to "Bad Number".

Explanation

The correct answer is "Bad Number" because if a number is listed in multiple fields (such as Home and Cell), it should be identified and left as "good number". Therefore, any other phone field that does not belong to the listed number should be changed to "Bad Number".

6. If POE says that the customer you are calling cannot receive calls, you should change this phone number to:

Cease & Desist

Bad Number

Do Not Use

If POE (Probability of Error) indicates that the customer you are calling cannot receive calls, it is advisable to mark this phone number as "Do Not Use". This suggests that the number should not be used for any further communication attempts as the customer is unable to receive calls.

Explanation

If POE (Probability of Error) indicates that the customer you are calling cannot receive calls, it is advisable to mark this phone number as "Do Not Use". This suggests that the number should not be used for any further communication attempts as the customer is unable to receive calls.

7. Customer must send in written request to Cease & Desist the Home/Ani/Cell Number:

True

False

The statement is true because in order to request the cessation and desisting of the home, animal, or cell number, the customer must send a written request. This implies that a verbal or informal request would not be sufficient.

Explanation

The statement is true because in order to request the cessation and desisting of the home, animal, or cell number, the customer must send a written request. This implies that a verbal or informal request would not be sufficient.

8. I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and want's the Home/Ani/Cell number removed:

True

False

If the customer is upset and doesn't want to write a Cease & Desist Letter, it means that they are requesting a different solution to their problem. In this case, the appropriate action would be to escalate the issue to a manager who can handle the situation and address the customer's concerns. Therefore, the statement "I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and wants the Home/Ani/Cell number removed" is true.

Explanation

If the customer is upset and doesn't want to write a Cease & Desist Letter, it means that they are requesting a different solution to their problem. In this case, the appropriate action would be to escalate the issue to a manager who can handle the situation and address the customer's concerns. Therefore, the statement "I must T/O to a Manager if the customer is upset and doesn't want to write a Cease & Desist Letter and wants the Home/Ani/Cell number removed" is true.

9. If 3rd Party say's "stop calling me about him/her but you can call me about my personal Conn's account", number should be changed to:

Do Not Use

Bad Number

Cease & Desist

Other

The correct answer is "Do Not Use." This option is the most appropriate because the 3rd party has explicitly requested to stop receiving calls regarding a specific person, but is still open to receiving calls about their personal Conn's account. Therefore, it is important to respect their request and not use their number for any other purpose than their personal account.

Explanation

The correct answer is "Do Not Use." This option is the most appropriate because the 3rd party has explicitly requested to stop receiving calls regarding a specific person, but is still open to receiving calls about their personal Conn's account. Therefore, it is important to respect their request and not use their number for any other purpose than their personal account.

10. If POE say's that no one can receive personal calls, you must change number to:

Do Not Use

Bad Number

Cease & Desist

None of the Above

The correct answer is "Do Not Use" because if the POE (Person of Authority) states that no one can receive personal calls, it implies that the number should not be used for personal calls.

Explanation

The correct answer is "Do Not Use" because if the POE (Person of Authority) states that no one can receive personal calls, it implies that the number should not be used for personal calls.