1.
You receive a call on your mobile from a number you don't recognize. How do you answer?
Correct Answer
C. Hello, who's this?
Explanation
The most appropriate response when receiving a call from an unrecognized number is to politely answer with "Hello, who's this?". This response shows a professional and courteous approach, allowing the caller to introduce themselves and provide their identity. It is important to maintain a polite and professional tone in such situations to ensure effective communication and avoid any misunderstandings.
2.
Good Morning, Stern Taxi & Limousine Service. How ______ I help you?
Correct Answer
A. Can
Explanation
The correct answer is "can" because it is the most appropriate modal verb to use in this context. The speaker is asking how they can assist the caller, which suggests that they have the ability or permission to help. "Will" and "would" imply future actions or conditional situations, while "could" suggests a possibility rather than a certainty. Therefore, "can" is the best choice for expressing the speaker's capability and willingness to assist.
3.
You will need a dollar or a phone card if you want to use the __________.
Correct Answer
B. Pay pHone
Explanation
If you want to use a pay phone, you will need to have either a dollar or a phone card handy. Pay phones are public telephones that are typically located in busy public areas and require users to pay in advance to make a call. The payment can usually be made using coins, credit/debit cards, or prepaid telephone cards, providing a convenient option for communication when mobile phone service is unavailable.
4.
On an Airplane: During take off and landing, your phone must be ______.
Correct Answer
A. Turned off
Explanation
During takeoff and landing, it is essential to turn off your mobile phone or switch it to airplane mode. This precaution ensures that the device does not interfere with the aircraft's sensitive communication and navigation systems. Ensuring minimal electronic interference is crucial for maintaining optimal conditions for the plane's control systems during these critical phases of flight, thereby contributing to the safety and efficiency of the operation.
5.
I never answer my ______ while driving.
Correct Answer
D. Cell pHone
Explanation
Using a cell phone while driving is highly dangerous and increases the risk of accidents significantly. To promote safety and prevent distractions that could lead to dangerous situations, it is imperative not to answer cell phone calls while driving. The person in question strictly adheres to this safety principle, choosing to ignore their phone to maintain full attention on the road. This behavior not only enhances personal safety but also protects other road users, demonstrating a responsible and proactive approach to driving.
6.
You have to ______ 0 for the operator.
Correct Answer
C. Dial
Explanation
To complete the operator's task, you need to "dial" 0. This suggests that the operator is using a phone or communication device, and dialing 0 is a common action to reach the operator or switchboard. The other options, such as "answer," "receive," or "hang up," do not accurately describe the action required to complete the task of the operator.
7.
Hello, I ______ like to speak to Mr. Hofer, please?
Correct Answer
C. Would
Explanation
The word "would" is the most appropriate choice for the given sentence. It is used to express a polite request or desire, which is suitable in this context where the speaker is asking to speak to Mr. Hofer. The other options, such as "may," "could," and "want," are not as polite or formal as "would" in this situation.
8.
I'm sorry, sir. The line is currently ______.
Correct Answer
A. Busy
Explanation
The correct answer is "busy" because the context involves the speaker apologizing for the inconvenience, indicating that the communication line they are referencing is currently occupied or in use. This implies that the speaker is unable to engage in further conversation or provide assistance at this time due to the line's status. Using "busy" correctly reflects the scenario where the line's unavailability prevents immediate communication, typical in telephonic interactions where one party cannot connect with another due to ongoing usage.
9.
Would you like to ______ a message?
Correct Answer
B. Leave
Explanation
This question is asking for the appropriate verb to use when sending a message. Out of the given options, "leave" is the most suitable verb as it implies the act of leaving a message behind for someone. The other options, such as "speak," "say," and "tell," do not convey the idea of leaving a message but rather involve direct communication with someone. Therefore, "leave" is the correct answer.
10.
The __________ of Bangkok University's Records Office is 0-2902-0299, ext. 2551-2554.
Correct Answer
D. Contact number
Explanation
The sentence provides the contact number for Bangkok University's Records Office, which can be utilized to reach out to the office for any inquiries or assistance. By using this number, individuals can communicate directly with the office staff to resolve questions or seek help regarding academic records, enrollment issues, or other related administrative services. This contact information is essential for facilitating efficient communication between students, faculty, and administrative personnel.