How Committed Are You To Telephoning? [english Proficiency Test]
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Welcome to the "How Committed Are You To Telephoning Test," a specialized quiz designed to evaluate your dedication and effectiveness in using telephones for communication. In an era where digital communication is prevalent, the art of telephoning remains a crucial skill, particularly in professional settings. This test is perfect for anyone looking to assess and improve their telephonic skills, from customer service representatives to office workers, and even individuals looking to refine their personal communication habits.
Through a series of thoughtfully crafted questions, this quiz will explore various aspects of your telephoning behavior, including frequency of use, comfort level, Read moretechnical skills, and adaptability to different telephoning scenarios. You will be prompted to reflect on how you manage voice calls in both everyday and high-pressure situations, how effectively you convey messages, and how attentively you listen to others without the aid of visual cues.
How committed are you to telephoning? Questions and Answers
- 1.
You receive a call on your mobile from a number you don't recognize. How do you answer?
- A.
Yo! Speak to me!
- B.
Hey, what's up?
- C.
Hello, who's this?
- D.
Hello/Hi?
Correct Answer
C. Hello, who's this?Explanation
The most appropriate response when receiving a call from an unrecognized number is to politely answer with "Hello, who's this?". This response shows a professional and courteous approach, allowing the caller to introduce themselves and provide their identity. It is important to maintain a polite and professional tone in such situations to ensure effective communication and avoid any misunderstandings.Rate this question:
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- 2.
Good Morning, Stern Taxi & Limousine Service. How ______ I help you?
- A.
Can
- B.
Will
- C.
Would
- D.
Could
Correct Answer
A. CanExplanation
The correct answer is "can" because it is the most appropriate modal verb to use in this context. The speaker is asking how they can assist the caller, which suggests that they have the ability or permission to help. "Will" and "would" imply future actions or conditional situations, while "could" suggests a possibility rather than a certainty. Therefore, "can" is the best choice for expressing the speaker's capability and willingness to assist.Rate this question:
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- 3.
You will need a dollar or a phone card if you want to use the __________.
- A.
Cell phone
- B.
Pay phone
- C.
Pager
- D.
Skype
Correct Answer
B. Pay phoneExplanation
If you want to use a pay phone, you will need to have either a dollar or a phone card handy. Pay phones are public telephones that are typically located in busy public areas and require users to pay in advance to make a call. The payment can usually be made using coins, credit/debit cards, or prepaid telephone cards, providing a convenient option for communication when mobile phone service is unavailable.Rate this question:
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- 4.
On an Airplane: During take off and landing, your phone must be ______.
- A.
Turned off
- B.
On silent
- C.
On vibrate
- D.
On with ringtone
Correct Answer
A. Turned offExplanation
During takeoff and landing, it is essential to turn off your mobile phone or switch it to airplane mode. This precaution ensures that the device does not interfere with the aircraft's sensitive communication and navigation systems. Ensuring minimal electronic interference is crucial for maintaining optimal conditions for the plane's control systems during these critical phases of flight, thereby contributing to the safety and efficiency of the operation.Rate this question:
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- 5.
I never answer my ______ while driving.
- A.
Pay phone
- B.
Cordless
- C.
Ringer
- D.
Cell phone
Correct Answer
D. Cell phoneExplanation
Using a cell phone while driving is highly dangerous and increases the risk of accidents significantly. To promote safety and prevent distractions that could lead to dangerous situations, it is imperative not to answer cell phone calls while driving. The person in question strictly adheres to this safety principle, choosing to ignore their phone to maintain full attention on the road. This behavior not only enhances personal safety but also protects other road users, demonstrating a responsible and proactive approach to driving.Rate this question:
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- 6.
You have to ______ 0 for the operator.
- A.
Answer
- B.
Receive
- C.
Dial
- D.
Hang up
Correct Answer
C. DialExplanation
To complete the operator's task, you need to "dial" 0. This suggests that the operator is using a phone or communication device, and dialing 0 is a common action to reach the operator or switchboard. The other options, such as "answer," "receive," or "hang up," do not accurately describe the action required to complete the task of the operator.Rate this question:
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- 7.
Hello, I ______ like to speak to Mr. Hofer, please?
- A.
May
- B.
Could
- C.
Would
- D.
Want
Correct Answer
C. WouldExplanation
The word "would" is the most appropriate choice for the given sentence. It is used to express a polite request or desire, which is suitable in this context where the speaker is asking to speak to Mr. Hofer. The other options, such as "may," "could," and "want," are not as polite or formal as "would" in this situation.Rate this question:
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- 8.
I'm sorry, sir. The line is currently ______.
- A.
Busy
- B.
Awesome
- C.
Good
- D.
Beautiful
Correct Answer
A. BusyExplanation
The correct answer is "busy" because the context involves the speaker apologizing for the inconvenience, indicating that the communication line they are referencing is currently occupied or in use. This implies that the speaker is unable to engage in further conversation or provide assistance at this time due to the line's status. Using "busy" correctly reflects the scenario where the line's unavailability prevents immediate communication, typical in telephonic interactions where one party cannot connect with another due to ongoing usage.Rate this question:
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- 9.
Would you like to ______ a message?
- A.
Speak
- B.
Leave
- C.
Say
- D.
Tell
Correct Answer
B. LeaveExplanation
This question is asking for the appropriate verb to use when sending a message. Out of the given options, "leave" is the most suitable verb as it implies the act of leaving a message behind for someone. The other options, such as "speak," "say," and "tell," do not convey the idea of leaving a message but rather involve direct communication with someone. Therefore, "leave" is the correct answer.Rate this question:
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- 10.
The __________ of Bangkok University's Records Office is 0-2902-0299, ext. 2551-2554.
- A.
Assistant
- B.
Direct line
- C.
Telephone call
- D.
Contact number
Correct Answer
D. Contact numberExplanation
The sentence provides the contact number for Bangkok University's Records Office, which can be utilized to reach out to the office for any inquiries or assistance. By using this number, individuals can communicate directly with the office staff to resolve questions or seek help regarding academic records, enrollment issues, or other related administrative services. This contact information is essential for facilitating efficient communication between students, faculty, and administrative personnel.Rate this question:
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Current Version
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Apr 22, 2024Quiz Edited by
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Jan 28, 2017Quiz Created by
JasonPSM
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