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Disebut apakah pelayanan Penyemiran sepatu di hotel....
A.
Shoe shine service
B.
Shoe shine Folding Sevice
C.
Show shane Service
D.
Show shane Serviceses
Correct Answer
A. Shoe shine service
Explanation The correct answer is "Shoe shine service." This answer is correct because the question is asking for the name of the service provided for shoe shining at a hotel. "Shoe shine service" accurately describes the service of shining shoes, which is commonly offered at hotels for guests.
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2.
Berikut ini adalah tugas dari pada seoraang Butler kecuali..
A.
Mempersiapkan laporan kedatangan tamu penting dihotel
B.
Memberikan welcome drink pada saat tamu VIP datang
C.
Memproses registrasi proses check in dihotel
D.
Menkoordinasi kerja staff Front Office
Correct Answer
D. Menkoordinasi kerja staff Front Office
Explanation The given options describe various tasks performed by a butler. However, the task of coordinating the work of Front Office staff is not typically a responsibility of a butler. Therefore, the correct answer is "Menkoordinasi kerja staff Front Office."
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3.
Berikut ini adalah Personal Appearrance yang harus dimiliki oleh seorang valet butler harus memiliki sifat-sifat sebagai berikut,kecuali..
A.
Ketidak Percayaan diri
B.
Kemampuan berkomunikasi yang baik
C.
Memecahkan masalah secara psykologis
D.
Ketenangan
Correct Answer
A. Ketidak Percayaan diri
Explanation The given answer is "Ketidak Percayaan diri" (Lack of self-confidence). The question asks for the personal appearance that a valet butler should have, and lists several characteristics. However, the characteristic of "Lack of self-confidence" is not one that a valet butler should possess. A valet butler should have good communication skills, the ability to solve problems psychologically, and be calm. Self-confidence is important in providing excellent service and interacting with clients.
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4.
Berikut ini adalah tugas seorang butler yang mempunyai kerja sama dengan food and beverage,kecuali
A.
Shoe shine service
B.
Make restaurant reservation in&outside hotel
C.
Handling meeting room reservation
D.
Preparing welcome drink
Correct Answer
A. Shoe shine service
Explanation The shoe shine service is not a task that a butler would typically have in collaboration with food and beverage. The other tasks listed, such as making restaurant reservations, handling meeting room reservations, and preparing welcome drinks, all involve coordinating and assisting with food and beverage services. However, shining shoes is more of a personal grooming service and does not directly relate to food and beverage.
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5.
Berikut ini hal yang penting sebelum memasukan dan mengeluarkan barang bawaan tamu di dalam koper untuk di tata adalah,kecuali..
A.
Pilihlah pakaian tamu hati-hati dan pisahkan pakaian kotor
B.
Ingatlah barang-barang tersebut tertata pada tempat yang tepat
C.
Catat semua barang yang di kemas / dikeluarkan dari tas
D.
Check semua isi barang bawaan tamu jangan sampai tertinggal
Correct Answer
A. Pilihlah pakaian tamu hati-hati dan pisahkan pakaian kotor
Explanation Before packing and unpacking guests' belongings in a suitcase, it is important to carefully choose guest clothing and separate dirty clothes. This ensures that the guest is provided with clean and suitable clothing during their stay. By separating dirty clothes, it prevents them from mixing with clean clothes and potentially causing a mess or unpleasant odor.
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6.
Penguasaan komunikasi baik akan mendukung keberhasilan dalam pelayanan persona lvalet butlerasal kata komukasi adalah...
A.
Communication
B.
Communicate
C.
Communicated
D.
Communicator
Correct Answer
A. Communication
Explanation The question asks for the root word of "communication". The root word of "communication" is "communicate". "Communication" is the noun form of the verb "communicate".
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7.
Keluhan tamu biasanya timbul karena hal sebagai berikut,kecuali.
A.
Kesalahan pesanan/ order
B.
Kehilangan barang milik hotel
C.
Barang / makanan yang dipesan rusak
D.
Kesalah pahaman dalam pelayanan
Correct Answer
B. Kehilangan barang milik hotel
Explanation Guest complaints usually arise due to various reasons such as incorrect orders, damaged items/food, and misunderstandings in service. However, the exception to this is the loss of hotel property. Generally, guests do not complain about losing hotel belongings as it is their responsibility to take care of their own belongings.
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8.
Berikut ini yang merupakan tugas dari seorang Head Butler adalah...
A.
Mengerahkan dan memantau kegiatan kerja butler
B.
Memproses check in dan check out
C.
Menyiapkan buffe untuk breakfast, afternoon tea, evening cocktail
D.
Mempersiapkan coffee, tea,&soft drink
Correct Answer
A. Mengerahkan dan memantau kegiatan kerja butler
Explanation The role of a Head Butler is to coordinate and supervise the work activities of the butlers. This includes assigning tasks, ensuring that they are carried out efficiently, and monitoring their performance. The Head Butler is responsible for overseeing the overall operation of the butler team and ensuring that all tasks are completed to the highest standard. This includes tasks such as processing check-ins and check-outs, preparing buffets for meals, and organizing beverages for guests.
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9.
Penampilan adalah kunci dari sebuah kesan pertama maka hal yang perlu diperhatikan Personal Grooming adalah...
A.
Wajah ceria dan murah senyum
B.
Menetapkan tata cara etika yang baik
C.
Memakai name tag/ tanda pengenal saat melaksanakan tugas.
D.
Mampu membuat keputusan yang tepat sesuai dengan prosedur
Correct Answer
A. Wajah ceria dan murah senyum
Explanation Personal grooming is important in creating a good first impression. Having a cheerful face and a friendly smile can help to create a positive image. It shows that the person is approachable and friendly, which can make others feel more comfortable and interested in interacting with them. A cheerful face and a warm smile can also help to create a positive and welcoming atmosphere in any setting. Therefore, focusing on having a happy and friendly facial expression is an important aspect of personal grooming.
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10.
Kepada sipakah dalam kinerja harian seorang butler melaporkan semua kegiatan harianya...
A.
F n b
B.
Front Office Manager
C.
Head Butler
D.
Club Agent
Correct Answer
A. F n b
Explanation The correct answer is F n b. The explanation for this answer is not available.
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11.
Berapa macam kah jasa valet yang kamu ketahui....
A.
3
B.
2
C.
4
D.
5
Correct Answer
A. 3
Explanation The correct answer is 3 because the question is asking for the number of different valet services the person knows. Out of the given options, 3 is the only number that represents the number of valet services the person is aware of.
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12.
Beberapa manfaat pelayanan khusus bagi hotel adalah....
A.
Hotel dapat memastikan tamu tentang fasilitas yang dibutuhkan oleh tamu VVIP
B.
Hotel dapat memastikan occupency kamar
C.
Hotel dapat mempersiapkan tenaga ahli yang dibutuhkan dalam pelayanan khusus
D.
Hotel dapat mempersiapkan koordinasi antara departemen yang terlibat untuk penyelenggaraan penyambutan tamu VVIP
Correct Answer
A. Hotel dapat memastikan tamu tentang fasilitas yang dibutuhkan oleh tamu VVIP
Explanation The correct answer is "Hotel dapat memastikan tamu tentang fasilitas yang dibutuhkan oleh tamu VVIP." This is because the sentence states that the hotel can ensure that guests are informed about the facilities needed by VVIP guests. This shows that the hotel can provide personalized and specialized services to meet the specific needs and preferences of VVIP guests, enhancing their experience and satisfaction.
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13.
Untuk memberikan layanan sesuai yang di inginkan tamu perlu adanya orentasi strategi tujuan layanan yang tepat diantara lainkecuali..
A.
Memperhatikan strategi layanan cepat
B.
Selalu memperhatikan pelayanan prima kepada tamu untuk hasil yang memuaskan
C.
Perencanaan yang matang
D.
Pelayanan khusus dengan perhatian yang sangat detail
Correct Answer
A. Memperhatikan strategi layanan cepat
Explanation The correct answer is "Memperhatikan strategi layanan cepat". The other options mentioned in the question, such as "Selalu memperhatikan pelayanan prima kepada tamu untuk hasil yang memuaskan", "Perencanaan yang matang", and "Pelayanan khusus dengan perhatian yang sangat detail", all emphasize the importance of providing quality service and meeting the needs and expectations of the guests. However, the option "Memperhatikan strategi layanan cepat" does not align with this goal as it suggests prioritizing quick service over quality and customer satisfaction.
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14.
Mengetahui tipe-tipe tamu sangat penting untuk menghindari layanan yang kurang menyenangkan berikut ini adalah tipe- tipe tamukecuali..
A.
Tamu yang aktif
B.
Tamu yang cacat
C.
Tamu yang cerewet
D.
Tamu pendiam / pemalu
Correct Answer
A. Tamu yang aktif
Explanation Knowing the types of guests is important to avoid unpleasant service. The given options list different types of guests, including active guests, disabled guests, demanding guests, and quiet/shy guests. However, the correct answer is "active guests" because the other options all represent different types of guests, while active guests are not mentioned as a type.
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15.
Berikut ini adalah awal kata valet butler yang benar menuruti bahasa Perancis adalah
A.
Bouteille
B.
Bottler
C.
Butticula
D.
Butler
Correct Answer
A. Bouteille
Explanation The correct answer is "Bouteille" because it is the French word for "bottle." The other options, "Bottler," "Butticula," and "Butler," do not have the same meaning or association with the concept of a valet butler.
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16.
Valet butler di hotel mempunyai peranan penting dalam melayani tamu VVIP harus bisa menguasai keterampilan dibidang sebagai berikut,kecuali..
A.
Accounting
B.
Front office
C.
Food and beverag
D.
Housekeeping
Correct Answer
A. Accounting
Explanation The valet butler in a hotel plays an important role in serving VVIP guests. They need to have expertise in various areas such as front office, food and beverage, and housekeeping. However, accounting is not mentioned as one of the skills required for a valet butler, making it the exception.
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17.
Disebut dengan apakah jasa layanan di hotel yang memberikan layanan khusus di kamar untuk tamu penting selama menginap di hotel...
A.
Valet Butler
B.
Valet Laundry
C.
Valet Parkir
D.
Valet Porter
Correct Answer
A. Valet Butler
Explanation Valet Butler adalah jasa layanan di hotel yang memberikan layanan khusus di kamar untuk tamu penting selama menginap di hotel. Jasa ini mungkin mencakup pelayanan seperti pengantaran makanan atau minuman ke kamar, membantu tamu dengan kebutuhan khusus, dan memberikan layanan yang personal dan eksklusif.
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18.
Pada dasarnya semua tamu yang menginap di hotel menginginkan pelayanan yang sempurna dengan layanan yang cepat karena mereka ingin merasakan…
A.
Di istimewakan
B.
Di pandang
C.
Di ajak komunikasi
D.
Di Layani
Correct Answer
A. Di istimewakan
Explanation The given answer "Di istimewakan" means "to be treated specially" in English. It suggests that hotel guests want to be treated in a special way and receive exceptional service during their stay.
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19.
Disebut dengan apakah penanganan Kehilangan barang berharga milik tamu?
A.
Lost Damage service
B.
Lost and Found service
C.
Lost Control Service
D.
​​​​​Lost own service
Correct Answer
A. Lost Damage service
Explanation The correct answer is "Lost Damage service". This refers to the service provided for handling the loss or damage of valuable belongings owned by guests.
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20.
Beberapa manfaat pelayanan khusus bagi hotel adalah.........
A.
Hotel dapat mempersiapkan koordinasi antara departemen yang terlibat untuk penyelenggaraan penyambutan tamu VVIP
B.
Hotel dapat mempersiapkan tenaga ahli yang dibutuhkan dalam pelayanan khusus
C.
Hotel dapat memastikan tamu tentang fasilitas yang dibutuhkan oleh tamu VVIP
D.
Hotel dan tamu dapat mempersiapkan semua peralatan tamu penting yang akan menginap di hotel
Correct Answer
A. Hotel dapat mempersiapkan koordinasi antara departemen yang terlibat untuk penyelenggaraan penyambutan tamu VVIP
Explanation The given answer states that one of the benefits of special services for hotels is that they can prepare coordination between the departments involved in organizing the reception of VVIP guests. This means that the hotel can ensure smooth communication and collaboration between different departments, such as housekeeping, front desk, and concierge, to provide exceptional service to VVIP guests. By having proper coordination, the hotel can meet the specific needs and preferences of VVIP guests, ensuring a high level of satisfaction and a memorable experience.
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21.
Beberapa manfaat pelayanan khusus bagi tamu adalah.
A.
Tamu dan management tidak perlu repot tentang permintaan layanan
B.
Tamu dengan mudah mengetahui biaya yang digunakan selama menginap
C.
Tamu dapat dengan mudah pendapatkan pelayanan istimewa sesuai dengan permintaan
D.
Tamu tidak bisa memghemat waktu karena semua pelayanan dilakukan dengan cara yang detail dan special
Correct Answer
A. Tamu dan management tidak perlu repot tentang permintaan layanan
Explanation The given answer states that one of the benefits of special services for guests is that both the guests and the management do not need to worry about service requests. This implies that the special services provided are efficient and comprehensive, eliminating the need for constant communication and coordination between the guests and the management regarding their requests.
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22.
Disebut apakah pelayanan teh dan kopi pada pukul 15.00 s/d 17.30 siapkan di lobby lounge atau kamar hotel
A.
Canoyu
B.
High tea
C.
Morning tea
D.
Afternoon tea
Correct Answer
D. Afternoon tea
Explanation The given correct answer, "Afternoon tea," is the most appropriate choice because it accurately reflects the time frame mentioned in the question (15.00 s/d 17.30) and the type of service being provided (teh dan kopi). Afternoon tea is a traditional British custom that typically takes place between 3 pm and 5 pm and involves serving tea, coffee, and light snacks or pastries. Therefore, it aligns perfectly with the description provided in the question.
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23.
Disebut apakah pelayanan yang dilakukan di sore hari atau menjelang tamu tidur, hal ini diberikan untuk memudahkan tamu untuk istirahat?
A.
Turn down service
B.
Turn around service
C.
Turn dwon service
D.
Trun dwon service
Correct Answer
A. Turn down service
Explanation Turn down service is the correct answer because it refers to a service provided in the evening or before bedtime to assist guests in preparing for rest. This service typically includes tidying up the room, closing curtains, turning down the bed, providing fresh towels, and sometimes leaving a small treat or note for the guest. It is aimed at ensuring the guest's comfort and convenience during their stay.
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24.
Berikut ini adalah penyususnan laporan kegiatan butler dalam menyelesaikan administrasi tugas harian,kecuali..
A.
Lost and damage report
B.
Complain and comment report
C.
Buku pinjam alat
D.
Formulir permintaan tamu
Correct Answer
A. Lost and damage report
Explanation The correct answer is "Lost and damage report". The other options listed are all components of the daily administrative tasks of a butler. A lost and damage report would typically be a separate document used to report any lost or damaged items in the household or establishment.
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25.
Waktu yang tepat mengantarkan surat dan koran dilakukan butler diberikan pada tamu adalah...
A.
Malam
B.
Pagi
C.
Tengah malam
D.
Siang
Correct Answer
B. Pagi
Explanation The correct answer is "Pagi" because it is the most appropriate time for delivering letters and newspapers. In the morning, people are usually awake and ready to receive their mail. Additionally, newspapers are often delivered early in the day so that people can read them with their breakfast. Therefore, the morning is the most suitable time for the butler to deliver the mail and newspapers to the guests.
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26.
Berikut ini hal yang dilakukan petugas Concierge dan valet butler dalam menangani barang bawaan tamu saat tamu VIP dating.
A.
Semua benar
B.
Bell boy menurunkan semua barang-barang dari mobil
C.
Bell boy dan Butler menghitung dan mengecek barang-barang yang diturunkan, agar bila menemukan barang yang rusak atau perlu penaganan khusus
D.
Bell boy mengisi arrival VIP baggage tag dan meletakanya di tas tamu dan copynya di berikan pada butler lalu diserahkan ke petugas reception, untuk pengisian check in slip dan diberikan lagi ke bell boy
Correct Answer
A. Semua benar
Explanation The answer "Semua benar" means "All correct" in English. It indicates that all the statements mentioned in the given text are true. According to the text, the bell boy is responsible for unloading the guest's belongings from the car, both the bell boy and the butler count and check the items to ensure there are no damages or special handling required, and the bell boy fills out the arrival VIP baggage tag and places it in the guest's bag. This answer confirms that all of these actions are indeed performed by the concierge and valet butler when handling a VIP guest's belongings.
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27.
Berikut ini urutan express check in yang benar adalah...
A.
Tamu di sambut oleh FOM atau GSM, tanda tangan formulir registrasi di dalam kamar, menawarkan pelayanan khusus, tamu diantarkan oleh butler ke kamar
B.
Menawarkan pelayanan khusus ,tamu di sambut oleh FOM atau GSM, tamu diantarkan oleh Butler ke kamar, tanda tangan formulir registrasi di dalam kamar
C.
Tanda tangan formulir registrasi di dalam kamar, menawarkan pelayanan khusus, tamu diantarkan oleh Butler ke kamar, tamu di sambut oleh FOM atau GSM
D.
Tamu di sambut oleh FOM atau GSM, tamu diantarkan oleh Butler ke kamar, tanda tangan formulir registrasi di dalam kamar, menawarkan pelayanan khusus
Correct Answer
A. Tamu di sambut oleh FOM atau GSM, tanda tangan formulir registrasi di dalam kamar, menawarkan pelayanan khusus, tamu diantarkan oleh butler ke kamar
Explanation The correct answer is "Tamu di sambut oleh FOM atau GSM, tanda tangan formulir registrasi di dalam kamar, menawarkan pelayanan khusus, tamu diantarkan oleh butler ke kamar." This is the correct sequence for the express check-in process. First, the guest is greeted by the FOM or GSM. Then, they sign the registration form inside the room. After that, special services are offered to the guest. Finally, the guest is escorted to the room by a butler.
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28.
Pelayanan menyiapkan kamar mandi adalah salah satu pelyanan yang bersifat pribadi maka pelayanan ini sangat di tuntuk ketelitian dan inisiatif yang tinggi, berikut ini adalah persiapanyakecuali..
A.
Isi bath up dengan air hangat dan beri minyak aroma terpi serta campur dengan bunga
B.
Siapkan wordrob dan macam-macam towel yang di butuhkan
C.
Siapkan pengering rambut, pencukur jenggot minyak wangi
D.
Tatalah hand soap, bath soap ,sampoe, lation dan tooth paste dan letakan dekat dengan wastafel
Correct Answer
A. Isi bath up dengan air hangat dan beri minyak aroma terpi serta campur dengan bunga
Explanation The given answer is correct because it is not a preparation for providing bathroom service. The other options mentioned in the question are all necessary preparations for providing bathroom service, such as preparing wardrobe and various towels, providing hairdryer and shaving tools, and arranging hand soap, bath soap, shampoo, lotion, and toothpaste near the sink. However, filling the bath up with warm water and adding scented oil and flowers is not a necessary preparation for providing bathroom service.
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29.
Disebut apakah pelayanan khusus yang disediakan oleh butler bekerja sama dengan pihak Departemen Front Office dalam mempersiapkan check out yang sepat dan effisien sehinnga tamu tidak perlu menunggu terlalu lama.....
A.
Express Prosses
B.
Express Delivesy
C.
Express Check out
D.
Express Billing
Correct Answer
C. Express Check out
Explanation The correct answer is "Express Check out". This is a special service provided by the butler in collaboration with the Front Office Department to ensure a quick and efficient check-out process for guests. This service aims to minimize the waiting time for guests, allowing them to check out quickly and smoothly.
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30.
Mencuci pakaian dengan menggunakan mesin yang bertujuan untuk menghilangkan kotoran disebut…….
A.
Washing
B.
Extracting
C.
Dre washing
D.
Pressing
Correct Answer
A. Washing
Explanation Mencuci pakaian dengan menggunakan mesin bertujuan untuk menghilangkan kotoran. Dalam konteks ini, "washing" adalah istilah yang tepat untuk menjelaskan tindakan tersebut.
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31.
Pakaian yang terbuat dari paduan cotton dan polyester …
A.
Polycotton
B.
Polyester
C.
Wool
D.
Cotton
Correct Answer
A. Polycotton
Explanation The correct answer is polycotton because it is a fabric made from a blend of cotton and polyester. This blend combines the natural properties of cotton, such as breathability and comfort, with the durability and wrinkle-resistance of polyester. Polycotton is commonly used in the production of clothing due to its ability to provide a balance of comfort and durability.
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32.
Pelayanan yang dikenai biaya 50% adalah …….
A.
Layanan pencucian
B.
Layanan mendesak
C.
Layanan kilat
D.
Layanan dry cleaning
Correct Answer
A. Layanan pencucian
Explanation The correct answer is "layanan pencucian" because it is the only option that directly translates to "laundry service" in English. The other options, "layanan mendesak" (urgent service), "layanan kilat" (express service), and "layanan dry cleaning" (dry cleaning service) do not specifically refer to laundry services. Therefore, "layanan pencucian" is the most appropriate choice for a service that incurs a 50% fee.
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33.
Yang termasuk kedalam tipe kotoran adalah…….
A.
Kerusakan atau ternoda
B.
Tingkat ketebalan kain
C.
Warna
D.
Linen tidak boleh diseret
Correct Answer
A. Kerusakan atau ternoda
Explanation The correct answer is "kerusakan atau ternoda". This is because "kerusakan atau ternoda" translates to "damage or stains" in English, which refers to dirt or impurities that can be considered as types of dirt. The other options such as "tingkat ketebalan kain" (level of fabric thickness), "warna" (color), and "linen tidak boleh diseret" (linen should not be dragged) do not directly relate to the concept of dirt or impurities.
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34.
Kotoran yang menyerap kotoran yang tidak dapat dihilangkan sama sekali, yaitu kotoran ……
A.
Telur dan saos
B.
Cat
C.
Debu
D.
Kanji
Correct Answer
B. Cat
Explanation The correct answer is "cat" because cats are known for their grooming behavior and are able to clean themselves by licking their fur. They have specialized tongues that can remove dirt and debris from their fur, making it difficult for any dirt to remain on their coat.
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35.
Kotoran yang dapat dicuci yaitu kotoran yang dapat dihilangkan air dan detergent, yaitu kotoran…
A.
Debu
B.
Cat
C.
Bedak
D.
Darah
Correct Answer
A. Debu
Explanation Kotoran yang dapat dicuci adalah kotoran yang dapat dihilangkan dengan air dan detergent. Debu adalah jenis kotoran yang dapat dihilangkan dengan cara mencuci, karena debu dapat terangkat dan larut dalam air ketika dicuci. Kotoran seperti cat, bedak, dan darah mungkin sulit untuk dihilangkan dengan hanya menggunakan air dan detergent, sehingga tidak termasuk dalam kotoran yang dapat dicuci.
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36.
Berikut ini adalah penyususnan laporan kegiatan butler dalam menyelesaikan administrasi tugas harian,kecuali.
A.
Lost and damage report
B.
Complain and comment report
C.
Buku pinjam alat
D.
Formulir permintaan tamu
Correct Answer
A. Lost and damage report
Explanation The given options are all components of a butler's daily administrative tasks, except for the "Lost and damage report." This report is typically used to document any lost or damaged items and is not directly related to the daily administrative duties of a butler. The other options, such as the complain and comment report, book borrowing log, and guest request form, are all commonly used in a butler's daily tasks to ensure smooth operations and guest satisfaction.
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37.
Sebutkan noda-noda alami kecuali…….
A.
Bahan –bahan industri
B.
Debu
C.
Buah-buahan
D.
Kanji
Correct Answer
A. Bahan –bahan industri
Explanation The correct answer is "bahan-bahan industri" because it refers to industrial materials, which are not natural stains. The other options, such as dust, fruits, and starch, are natural stains that can occur in everyday life.
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38.
Pengiriman linen kotor pada umumnya dilakukan oleh petugas …
A.
Linen boy/linen runner
B.
Reception
C.
Room boy
D.
Waitriss
Correct Answer
A. Linen boy/linen runner
Explanation The correct answer is linen boy/linen runner. A linen boy/linen runner is responsible for collecting and delivering dirty linens, such as bedsheets and towels, for cleaning. They ensure that the linens are properly sorted and transported to the laundry facility. This job is usually done by a designated staff member to maintain cleanliness and hygiene in the establishment.
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39.
Pelipatan menggunakan alat pelipat otomatis adalah proses …
A.
Finishing / Pengepakan
B.
Pelembutan
C.
Pencucian
D.
Pengeringan
Correct Answer
A. Finishing / Pengepakan
Explanation The correct answer is Finishing / Pengepakan. This is because the process of folding using an automatic folding tool is commonly used in the finishing or packaging stage of a product. It helps to neatly fold and pack items, ensuring they are ready for distribution or display.
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40.
Biaya untuk express Loundry adalah …
A.
100% dari harga normal
B.
7% dari harga normal
C.
6% dari harga normal
D.
40% dari harga norma
Correct Answer
A. 100% dari harga normal
Explanation The correct answer is 100% dari harga normal. This means that the cost for express laundry is equal to the full price of the normal laundry service. In other words, if the normal laundry service costs $100, then the express laundry service will also cost $100.
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