H3. Front Office 11

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  • 1/45 Pertanyaan

    Tamu yang akan menanyakan informasi terkait fasilitas yang dimiliki hotel dapat menghubungi...

    • GM Hotel
    • Bell boy hotel
    • Front Office
    • Satpam
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  • 2. 

    Berikut merupakan standar grooming dari petugas front office adalah...

    • Bagi wanita menggunakan stocking warna gelap

    • Menggunakan perhiasan yang mencolok dan jumlah banyak

    • Tidak menggunakan make up sama sekali

    • Memakai celana jeans dan kaos oblong

    Correct Answer
    A. Bagi wanita menggunakan stocking warna gelap
    Explanation
    The correct answer is "Bagi wanita menggunakan stocking warna gelap" because it is mentioned in the given options that women should wear dark-colored stockings as part of the standard grooming for front office staff.

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  • 3. 

    Seorang petugas front office harus dapat menjaga emosi saat melakukan panggilan telepon. Hal ini merupakan sikap....

    • Caring

    • Controlled

    • Considerate

    • Committe

    Correct Answer
    A. Controlled
    Explanation
    A front office officer needs to maintain control over their emotions while making phone calls. This means they should be able to regulate their emotions and remain calm and composed during the conversation. Being controlled in their emotions helps them to handle any situation professionally and effectively.

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  • 4. 

    Suatu sikap yang berfungsi untuk mengangkat citra hotel adalah..

    • Caring

    • Controlled

    • Considerate

    • Committe

    Correct Answer
    A. Caring
    Explanation
    Caring is the correct answer because it refers to a behavior or attitude that shows concern, empathy, and attentiveness towards others. In the context of a hotel, being caring means providing excellent customer service, anticipating guests' needs, and ensuring their comfort and satisfaction. This attitude helps to enhance the hotel's image by creating a positive and welcoming environment for guests.

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  • 5. 

    Sistem komunikasi yang digunakan untuk membangunkan tamu sesuai dengan permintaannya adalah..

    • Wake up call

    • Emerency call

    • Morning call

    • Surprise call

    Correct Answer
    A. Wake up call
    Explanation
    The correct answer is "Wake up call". This system is used to wake up guests according to their request. It is a service provided by hotels where the front desk or an automated system calls the guest's room at the requested time to wake them up. This ensures that the guest is awakened on time and can start their day as planned.

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  • 6. 

    Petugas yang bertugas menjelaskan kepada tamu hotel mengenai fasilitas yang disediakan oleh hotel adalah..

    • Information section

    • Clerk

    • Porter

    • Concierge

    Correct Answer
    A. Information section
    Explanation
    The correct answer is "Information section." The information section is responsible for providing guests with information about the facilities available at the hotel. They assist guests in understanding the various amenities and services offered by the hotel, such as room types, dining options, recreational activities, and any other relevant information. The information section plays a crucial role in ensuring that guests have a comfortable and enjoyable stay by addressing their queries and providing them with necessary details about the hotel's facilities.

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  • 7. 

    Petugas yang bertugas untuk melayani tamu yang ingin melakukan pembayaran setelah masa menginapnya selesai adalah...

    • Porter

    • Bill section

    • Front Office cashier

    • Operator telepon

    Correct Answer
    A. Front Office cashier
    Explanation
    The correct answer is Front Office cashier. A Front Office cashier is responsible for handling financial transactions and payments from guests after their stay. They are stationed at the front desk or reception area and assist guests in settling their bills for room charges, additional services, or any other expenses incurred during their stay. They ensure accuracy in calculating the amount owed, process payments, and provide receipts to guests.

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  • 8. 

    Bila dua orang melakukan komunikasi telepon, maka akan terjadi proses komunikasi dua arah seperti alur...

    • Penerima-pengirim-pesan-umpan balik

    • Umpan balik-penerima-pengirim-pesan

    • Pengirim-pesan-penerima-umpan balik

    • Umpan balik-pesan-penerima-pengirim

    Correct Answer
    A. Pengirim-pesan-penerima-umpan balik
    Explanation
    In a telephone conversation, the process of communication involves the sender (pengirim) initiating the communication by sending a message (pesan) to the receiver (penerima). After receiving the message, the receiver provides feedback (umpan balik) to the sender. This feedback is essential for effective communication as it allows the sender to gauge the understanding and reception of the message by the receiver. Therefore, the correct sequence for the communication process in this scenario is pengirim-pesan-penerima-umpan balik.

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  • 9. 

    Menerima dan melaksanakan permintaan Wake up call adalah salah satu tugas dan tanggungjawab dari.... 

    • Receptionist

    • Reservasi

    • Telephone Operator

    • Housekeeping

    Correct Answer
    A. Housekeeping
    Explanation
    One of the tasks and responsibilities of housekeeping is to receive and carry out wake-up call requests. Housekeeping staff are responsible for ensuring that guests' needs and requests are met, including providing wake-up calls at the requested time. This task is not typically associated with receptionists, reservation staff, or telephone operators, as their roles are more focused on administrative and customer service duties. Therefore, the correct answer is housekeeping.

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  • 10. 

    Tata cara bertelepon yang baik........

    • Person to person call

    • Identity Yourself

    • Wake up call

    • On change

    Correct Answer
    A. Identity Yourself
    Explanation
    The answer "Identity Yourself" is the correct choice because when making a phone call, it is important to introduce oneself to the person on the other end of the line. This helps establish a polite and professional communication and ensures that the recipient knows who they are speaking to. By providing one's identity at the beginning of the call, it also helps to avoid any confusion or misunderstandings.

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  • 11. 

    Istilah – istilah dalam telepon, kecuali..

    • Toll Free Call

    • Credit Card Call

    • Fix Time Call

    • Don’t Disturb

    Correct Answer
    A. Don’t Disturb
    Explanation
    The given options are terms related to telephone calls, except for "Don't Disturb." This term is not commonly used in the context of telephone calls. It is more commonly used as a feature on mobile phones or landline phones to silence incoming calls and notifications. Therefore, "Don't Disturb" is the correct answer as it does not belong to the category of telephone call terms.

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  • 12. 

    Media reservasi yang digunakan oleh calon tamu adalah, kecuali...

    • Television

    • Facsimile

    • Computer

    • Letter

    Correct Answer
    A. Television
    Explanation
    The correct answer is television because the question is asking for the media reservation used by potential guests, excluding television. This implies that television is not used for making reservations, while the other options (facsimile, computer, and letter) may be used for this purpose.

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  • 13. 

    Salah satu tugas utama reservation staff adalah...

    • Membuat reservation slip

    • Menangani complaint tamu

    • Tidak menghiraukan pemesanan

    • Mempromosikan produk dan fasilitas hotel

    Correct Answer
    A. Membuat reservation slip
    Explanation
    The main task of reservation staff is to create reservation slips. This involves recording and organizing all the necessary information related to a guest's reservation, such as their name, contact details, check-in and check-out dates, room type, and any special requests. The reservation slip serves as a reference for both the hotel staff and the guest to ensure a smooth check-in process and to avoid any confusion or errors.

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  • 14. 

    Yang termasuk sumber pemesanan adalah ...

    • Computer

    • Biro perjalanan

    • Letter

    • Telex

    Correct Answer
    A. Biro perjalanan
    Explanation
    Biro perjalanan (travel agency) is included as a source of reservation because it is a common practice for individuals to book flights, hotels, and other travel-related services through travel agencies. They act as intermediaries between customers and service providers, facilitating the booking process and providing assistance to customers in planning their trips. Therefore, biro perjalanan is a valid option for a source of reservation.

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  • 15. 

    Pembayaran yang dikirimkan/dibayarkan oleh calon tamu kepada pihak hotel dalam jumlah tertentu paling sedikit pembayaran harga kamar untuk satu malam atau lebih dan kurang dari harga keseluruhan selama tinggal.  pernyataan diatas adalah pemesanan kamar bergaransi yang disebut...

    • Credit card

    • Pre payment

    • Advance Deposit

    • Travel Agent Voucher

    Correct Answer
    A. Advance Deposit
    Explanation
    The given statement describes a payment made by a prospective guest to the hotel. This payment is a guarantee for the reservation and is called an "Advance Deposit."

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  • 16. 

    Faktor-faktor penghambat komunikasi dari alat adalah sebagai berikut,kecuali....

    • Tidak terdengar nada kontak

    • Nada sambung tidak terdengar

    • Suara berisik

    • Meninggalkan telepon sambil berbicara kepada orang lain

    Correct Answer
    A. Meninggalkan telepon sambil berbicara kepada orang lain
    Explanation
    The given options are all factors that can inhibit communication through a device. However, leaving the phone while talking to someone else is not a factor that directly affects communication through the device itself. It may affect the quality of communication, but it is not a factor that inhibits communication from the device itself.

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  • 17. 

    Nomor telepon yang kita tuju dapat dilihat dari ... Pada bagian telepon 

    • Interkom

    • Speaker phone

    • Memori

    • Layar tampilan

    Correct Answer
    A. Layar tampilan
    Explanation
    The correct answer is "Layar tampilan" because the phone number that we want to call is usually displayed on the screen of the phone. The screen shows the dial pad or contact list where we can input or select the phone number we want to call. Therefore, the screen display is the most likely place to find the phone number we want to call.

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  • 18. 

    Berikut ini merupakan jawaban taktis yang dapat disampaikan oleh petugas ketika pimpinan sedang sakit adalah...

    • " Maaf pimpinan sedang sakit!"

    • "Pimpinan sakit, teleponnya nanti kalau sudah sembuh"

    • "Maaf, pimpinan sedang tidak ada dikantor dalam 1 hingga 2 hari kedepan"

    • "Salah sambung"

    Correct Answer
    A. "Maaf, pimpinan sedang tidak ada dikantor dalam 1 hingga 2 hari kedepan"
    Explanation
    The correct answer is "Maaf, pimpinan sedang tidak ada dikantor dalam 1 hingga 2 hari kedepan". This answer provides a tactful and professional response to the situation. It acknowledges the absence of the leader due to illness and informs that they will not be in the office for the next 1 to 2 days. This response shows respect for the leader's privacy and allows for appropriate adjustments to be made in their absence.

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  • 19. 

    Tamu yang akan menginap di hotel pasti diminta untuk mengisi dan menandatatangani kolom identitas diri di format ... Pada saat tamu melakukan pendaftaran di receptionist ...

    • Guest card

    • Regitration form

    • Reservation card

    • Luggage tag

    Correct Answer
    A. Regitration form
    Explanation
    The correct answer is "Registration form." When guests check into a hotel, they are typically asked to fill out and sign a form that collects their personal information. This form is known as a registration form and is used to document the guest's identity and stay details. It is an essential part of the check-in process and helps the hotel maintain accurate records of its guests.

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  • 20. 

    Anda akan menginap di sebuah hotel dan sudah melakukan pemesanan kamar. Sebelum anda tiba, pihak hotel akan mendaftarkan nama anda pada formulir tamu yang akan datang menginap. Formulir tersebut adalah...  

    • Expected arrival list

    • Guest in the house

    • Arrival list

    • Departure list

    Correct Answer
    A. Expected arrival list
    Explanation
    The correct answer is "Expected arrival list." When you make a reservation at a hotel, the hotel staff will register your name on the expected arrival list. This list helps them keep track of the guests who are scheduled to arrive and prepare for their arrival. It allows the hotel to plan their operations and ensure a smooth check-in process for the guests.

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  • 21. 

    Cara menggunakan telepon angka adalah...

    • Menekan angka yang dituju

    • Memijit angka 

    • Menekan generator angka sesuai angka yang dituju

    • Memutar generator angka sesuai angka yang dituju

    Correct Answer
    A. Menekan angka yang dituju
    Explanation
    The correct answer is "Menekan angka yang dituju." This answer explains that to use a numeric telephone, one needs to press the desired number on the keypad.

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  • 22. 

    Perhitungan percakapan SLJJ berdasarkan pada.....

    • Jenis telepon yang di gunakan

    • Kota yang dituju

    • Penyedia layanan telepon

    • Lama waktu percakapan dan dihitung dalam detik

    Correct Answer
    A. Lama waktu percakapan dan dihitung dalam detik
    Explanation
    The calculation of international calls is based on several factors, including the type of telephone used, the destination city, the telephone service provider, and the duration of the conversation. The duration of the conversation is measured in seconds and is an important factor in determining the cost of the call. The longer the conversation, the higher the cost will be. Therefore, the duration of the conversation in seconds is an essential component in calculating the charges for international calls.

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  • 23. 

    Reservasi yang dilakukan oleh sekelompok orang yang akan melakukan kegiatan di hotel adalah...

    • Reservasi kelompok

    • Reservasi individu

    • Reservasi konferensi

    • Referensi korespondensi

    Correct Answer
    A. Reservasi kelompok
    Explanation
    Reservasi kelompok adalah reservasi yang dilakukan oleh sekelompok orang yang akan melakukan kegiatan di hotel. Ini berbeda dengan reservasi individu yang dilakukan oleh satu orang saja, reservasi konferensi yang berkaitan dengan acara konferensi, dan referensi korespondensi yang berkaitan dengan surat-menyurat.

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  • 24. 

    Bila pramugari, pilot, maupun awak pesawat ingin melakukan reservasi, maka dapat dilakukan melalui...

    • Agen perjalanan

    • Perusahaan penerbangan

    • Pemerintah kota

    • Perusahaan rental mobil

    Correct Answer
    A. Perusahaan penerbangan
    Explanation
    The correct answer is "Perusahaan penerbangan" because flight attendants, pilots, and crew members would typically make their reservations through the airline company they work for.

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  • 25. 

    Kartu garansi yang tidak dapat digunakan untuk kamar bergaransi adalah...

    • Travel agent voucher

    • Pre payment

    • Tour tiket

    • Advance deposit

    Correct Answer
    A. Tour tiket
    Explanation
    A tour ticket is not applicable for a guaranteed room because it is specifically for a tour or excursion, not for reserving a room. The other options, such as a travel agent voucher, pre payment, and advance deposit, can be used to guarantee a room reservation.

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  • 26. 

    Bila sejumlah tamu melakukan reservasi sebanyak 5 kamar dan belum terjadi pembayaran maka status dari reservasi tersebut adalah...

    • Take or place

    • 6 pm release

    • VIP and CIPs

    • Commissionable bookings

    Correct Answer
    A. Take or place
    Explanation
    The correct answer is "Take or place." This suggests that if a group of guests make a reservation for 5 rooms but have not made a payment yet, the status of the reservation would be "Take or place." This implies that the rooms are still available for other guests to reserve or book.

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  • 27. 

    Reservasi kamar dengan jaminan voucher perjalanan disebut dengan...

    • Travel agent voucher

    • Pre payment

    • Contractual agreement

    • Advance deposit

    Correct Answer
    A. Travel agent voucher
    Explanation
    A travel agent voucher is a type of reservation that is guaranteed by a voucher from a travel agent. This means that the reservation has been made through a travel agent and is secured by a voucher, which serves as proof of payment or guarantee for the reservation. The voucher may have been obtained through a travel package or as part of a promotional offer by the travel agent.

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  • 28. 

    Reservation slip yang berwarna putih merupakan slip yang diberikan kepada tamu...

    • VVVIP

    • VIP

    • Reguler

    • Travel Agent

    Correct Answer
    A. Reguler
    Explanation
    The white reservation slip is given to regular guests.

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  • 29. 

    Media yang tidak dapat digunaka untuk melakukan konfirmasi reservasi adalah...

    • Surel

    • Faksimili

    • Telepon

    • Telegram

    Correct Answer
    A. Telegram
    Explanation
    Telegram is not a media that can be used to confirm reservations. Unlike email, fax, and telephone, which are commonly used for communication and confirmation purposes, Telegram is not typically used for making reservations or confirming them. It is a messaging app that allows users to send messages, photos, and videos, but it is not commonly used for official communication or reservation confirmations.

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  • 30. 

    Laporan berikut yang berisikan jumlah kamar yang telah terjual dalam kurun waktu sehari adalah...

    • Reservation transaction report

    • Daily report

    • Daily report

    • Expected arrival list

    Correct Answer
    A. Reservation transaction report
    Explanation
    The correct answer is "Reservation transaction report" because it is the only option that specifically mentions the number of rooms sold within a day. The other options, such as "Daily report" and "Expected arrival list," do not provide information about the number of rooms sold.

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  • 31. 

    Nama tamu pada conventional chart ditulis pada...

    • Samping papan chart

    • Buku folio

    • Bawah anak panah

    • Bawah anak panah

    Correct Answer
    A. Bawah anak panah
    Explanation
    The correct answer is "Bawah anak panah" which means "Under the arrow" in English. This suggests that the guest's name on the conventional chart is written under the arrow.

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  • 32. 

    Klasifikasi dari reservation chart adalah...

    • Density chart dan cnventional chart

    • Computerize chart dan manual chart

    • Monthly chart dan daily chart

    • Available room dan non available room

    Correct Answer
    A. Density chart dan cnventional chart
    Explanation
    The correct answer is density chart and conventional chart. This is because the classification of reservation charts can be done based on their density (number of reservations per unit of time) or based on the conventional method of charting reservations. The density chart provides a visual representation of the number of reservations in a specific time period, while the conventional chart follows a traditional method of charting reservations.

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  • 33. 

    Ketika tamu sudah menyelesaikan pendaftaran di receptionist, maka petugas receptionist akan memberikan kartu tamu (guest card) yang berisi informasi tentang...

    • Name, signature, arrival dan departure

    • Name, room, nationality, dan departure

    • Name, room, nationality, dan departure

    • Name, room, departure dan remarks

    Correct Answer
    A. Name, signature, arrival dan departure
    Explanation
    The correct answer is "Name, signature, arrival, and departure." When a guest completes the registration at the receptionist, they are given a guest card that includes their name, signature, as well as the date and time of their arrival and departure. This information is essential for keeping track of the guests and managing the hotel's operations efficiently.

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  • 34. 

     Room rate atau harga kamar yang diberikan kepada individual reservatioan adalah ...

    • Discount

    • Commersial

    • Normal

    • Special

    Correct Answer
    A. Normal
    Explanation
    The correct answer is "Normal." In this context, "Normal" refers to the standard or regular room rate that is offered to individual reservations. This means that there are no special discounts or commercial rates applied to the room. It is the standard price that is charged to individual guests for their stay.

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  • 35. 

    Harga kamar hotel beragam tergantung dari situasi dan waktu. Pada umumnya hotel memberlakukan paket harga kamar. Paket harga kamar yang berlaku khusus pada hari libur mingguan (Jum'at sampai dengan Minggu) disebut juga...

    • Compliment

    • Weekdays rate

    • Corporate rate

    • Weekend rate

    Correct Answer
    A. Weekend rate
    Explanation
    The correct answer is "Weekend rate." The given passage states that hotel room prices vary depending on the situation and time. Hotels usually have different packages for room rates. The package that applies specifically to the weekend (Friday to Sunday) is referred to as the "weekend rate." This implies that hotel prices are higher during the weekends compared to weekdays.

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  • 36. 

    Pembayaran yang dikirimkan/dibayarkan oleh calon tamu kepada pihak hotel dalam jumlah tertentu paling sedikit pembayaran harga kamar untuk satu malam atau lebih dan kurang dari harga keseluruhan selama tinggal.  pernyataan diatas adalah pemesanan kamar bergaransi yang disebut...

    • Credit card

    • Advance deposite

    • Pre payment

    • Contractual agreement

    Correct Answer
    A. Advance deposite
    Explanation
    The statement describes a payment made by the guest to the hotel before their stay, in an amount that is at least the price of one night's stay but less than the total price for the entire stay. This type of payment is commonly known as an advance deposit.

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  • 37. 

    Yang termasuk equipment/peralatan di front office adalah, kecuali...

    • Telephone

    • Vacum cleaner

    • Ballpoint

    • Note boot

    Correct Answer
    A. Vacum cleaner
    Explanation
    The vacuum cleaner is not typically considered as equipment in the front office. The front office usually consists of items such as telephones, ballpoint pens, and note boots, which are commonly used in administrative tasks and customer service. On the other hand, a vacuum cleaner is more commonly associated with cleaning and maintenance tasks, which are usually handled by housekeeping or maintenance staff rather than front office personnel.

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  • 38. 

    Tamu yang telah memiliki pemesanan kamar namun tidak datang tanpa pemberitahuan sebelumnya kepada pihak hotel adalah...

    • Cancelation of reservasi

    • No show

    • Jaminan reservasi

    • Pembatalan reservasi

    Correct Answer
    A. No show
    Explanation
    No show refers to a situation where a guest who has made a room reservation does not arrive at the hotel without any prior notification. This means that the guest fails to show up for their reservation, resulting in an unused room.

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  • 39. 

    Laporan tentang tamu – tamu rombongan yang tiba dan berangkat adalah...

    • Special arrival report

    • Turn-away report

    • Group status

    • Room availability report

    Correct Answer
    A. Group status
    Explanation
    The correct answer is "Group status". This refers to a report that provides information about the arrival and departure of group guests. It includes details such as the number of guests in the group, their room assignments, and their length of stay. This report is useful for tracking the status of group bookings and ensuring a smooth check-in and check-out process for these guests.

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  • 40. 

    Laporan berisi tentang ringkasan kegiatan reservasi di hotel di susun secara harian. Laporan ini memberikan ringkasan tentang jumlah reservasi masuk adalah...

    • Room Availability Report

    • Reservation Transaction Report

    • Group Status Report

    • Turn away Report

    Correct Answer
    A. Reservation Transaction Report
    Explanation
    The correct answer is Reservation Transaction Report. This report provides a summary of the daily reservation activities in a hotel. It includes information about the number of reservations made during a specific period, such as a day. This report is useful for tracking and analyzing reservation trends, managing room availability, and monitoring the performance of the reservation department.

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  • 41. 

    Laporan yang berisikan jumlah kamar kosong yang dapat dijual adalah...

    • Room Availability Report

    • Reservation Transaction Report

    • Group Status Report

    • Turn away Report

    Correct Answer
    A. Room Availability Report
    Explanation
    The correct answer is "Room Availability Report." This report provides information on the number of vacant rooms that can be sold. It helps in managing and maximizing room occupancy by giving an overview of the available inventory for potential bookings. This report is crucial for hotel management to make informed decisions regarding pricing, promotions, and reservations.

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  • 42. 

    An yang berisikan jumlah tamu yang menginap, jumlah kamar yang terjual, sumber-sumber reservasi serta overstay dan understay pada skala waktu tertentu adalah...

    • Room Availability Report

    • Reservation Transaction Report

    • Group Status Report

    • Reservation histories

    Correct Answer
    A. Reservation histories
    Explanation
    The given answer, "Reservation histories," is the most appropriate option because it mentions that the report includes information about the number of guests staying, the number of rooms sold, reservation sources, and overstay and understay. This indicates that the report focuses on the history of reservations made, providing a comprehensive overview of past bookings and related data.

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  • 43. 

    Laporan yang berisi kedatangan maupun keberangkatan rombongan tamu hotel adalah...

    • Room Availability Report

    • Reservation Transaction Report

    • Group Status Report

    • Turn away Report

    Correct Answer
    A. Group Status Report
    Explanation
    The Group Status Report is the correct answer because it is the report that contains information about the arrival and departure of group guests in a hotel. This report provides details about the number of group guests, their check-in and check-out dates, and any additional information related to their stay. It helps the hotel management keep track of the group bookings and ensure a smooth experience for the guests.

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  • 44. 

    Laporan yang berisikan jumlah tamu yang ditolak untuk menginap karena hotel telah full booked adalah...

    • Room Availability Report

    • Reservation Transaction Report

    • Group Status Report

    • Turn away Report

    Correct Answer
    A. Turn away Report
    Explanation
    The correct answer is Turn away Report. This report specifically provides information about the number of guests who were denied accommodation due to the hotel being fully booked. It helps the hotel management understand the demand and capacity of the hotel, and make necessary adjustments to improve customer satisfaction and maximize occupancy rates.

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  • 45. 

    Laporan yang berisikan jumlah perkiraan kamar yang akan terjual dalam 3 hari ke depan adalah...

    • Three days forecast report

    • Reservation Transaction Report

    • Group Status Report

    • Reservation histories

    Correct Answer
    A. Three days forecast report
    Explanation
    The correct answer is "Three days forecast report" because it is the only option that accurately describes a report containing the estimated number of rooms that will be sold in the next three days. The other options do not specifically mention forecasting or future predictions.

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  • Mar 21, 2023
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  • Sep 24, 2019
    Quiz Created by
    Yadi

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