Event Planner Course Certificate
Final online certificate test for Career in Event Planning's online Event Planner Course.
Questions and Answers
- 1.
The format by which all hotels document all details for any given function is called a:
- A.
Venue Contract
- B.
Banquet Event Order
- C.
F&B outline
- D.
Business Event Outline
Correct Answer
B. Banquet Event OrderExplanation
A Banquet Event Order is a document that outlines all the details of a function or event in a hotel. It includes information such as the date, time, location, number of guests, menu, and any special requests or requirements. This document serves as a contract between the hotel and the client, ensuring that both parties have a clear understanding of the event details and expectations. It helps to ensure that the event runs smoothly and that all the necessary arrangements are made by the hotel.Rate this question:
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- 2.
Which of the following will NOT be found on a BEO?
- A.
Date of the function
- B.
Location of the function
- C.
Number of people to set for
- D.
Name of the keynote speaker
- E.
F&B requirements
Correct Answer
D. Name of the keynote speakerExplanation
A BEO (Banquet Event Order) is a document that outlines all the details and requirements for a specific event or function. It includes information such as the date, location, number of people attending, and food and beverage requirements. However, the name of the keynote speaker is not typically included in a BEO. This is because the BEO focuses more on logistical and operational details of the event, rather than specific individuals who will be speaking or presenting at the function.Rate this question:
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- 3.
Which of the following does the term "advance" NOT refer to?
- A.
Check a meeting room prior to the meeting time to ensure that it is set up appropriately.
- B.
Check a ballroom prior to an F&B function to ensure that the food is set out as contracted.
- C.
To make sure that nobody left any personal belongings behind.
- D.
Check a meeting room prior to start time to ensure the AV is set up.
- E.
All of the above apply.
Correct Answer
C. To make sure that nobody left any personal belongings behind.Explanation
The term "advance" refers to checking a meeting room or ballroom prior to an event to ensure that it is set up appropriately and that the food is arranged as contracted. It also refers to checking a meeting room before the start time to ensure that the audiovisual equipment is set up. However, it does not refer to checking for personal belongings left behind by attendees.Rate this question:
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- 4.
The term "A/V" (or "AV" stands for:
Correct Answer
audio visual
audio-visual
Audio Visual
Audio-VisualExplanation
The term "A/V" or "AV" is an abbreviation for "audio visual" or "audio-visual". It refers to the combination of both audio and visual elements, typically used in presentations, multimedia productions, or technology equipment. The answer options provided are different variations of the correct term, with different capitalizations and hyphenations.Rate this question:
- 5.
The term "CSM" stands for:
Correct Answer
Conference Services Manager
conference services manager
Convention Services Manager
convention services manager
conference service manager
Conference Service Manager
convention service manager
Convention Service ManagerExplanation
The term "CSM" stands for Conference Services Manager or Convention Services Manager. It refers to a professional who is responsible for coordinating and managing various aspects of conferences or conventions such as venue selection, logistics, catering, audiovisual equipment, and attendee services. The term can be written in different variations, including capitalizing the first letter of each word or using lowercase letters.Rate this question:
- 6.
What does the term "pax" refer to?
- A.
Number of people attending
- B.
Number of vehicles to use
- C.
Attendees
Correct Answer
C. AttendeesExplanation
The term "pax" refers to the number of attendees. It is a commonly used abbreviation in event planning and travel industries to indicate the number of people who will be present at an event or using a particular service.Rate this question:
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- 7.
What does the term "DMC" stand for?
- A.
Destination Management Company
- B.
Destination Meetings Company
- C.
Destination Managerial Corporation
Correct Answer
A. Destination Management CompanyExplanation
The term "DMC" stands for Destination Management Company. A Destination Management Company is a professional service provider that specializes in planning, organizing, and managing all aspects of an event or trip in a specific destination. They are responsible for coordinating logistics, accommodation, transportation, activities, and other services to ensure a seamless and enjoyable experience for clients.Rate this question:
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- 8.
The term "F&B" stands for:
Correct Answer
food & beverage
Food & Beverage
food and beverage
Food&Beverage
food&beverageExplanation
The term "F&B" is an abbreviation for "food and beverage". It is commonly used in the hospitality industry to refer to the department or sector that deals with the preparation, service, and consumption of food and drinks. The various options provided in the question all represent different ways of writing the same term, but they all refer to the same meaning.Rate this question:
- 9.
The difference in numbers (for either guest rooms or F&B) between the guarantee that the planner promised and the actual number used is called:
- A.
Deduction
- B.
Depreciation
- C.
Attrition
- D.
Attenuation
Correct Answer
C. AttritionExplanation
Attrition refers to the difference between the guaranteed number of guest rooms or F&B (food and beverage) services promised by the event planner and the actual number that is used. It represents a reduction or decrease in the expected numbers. Therefore, attrition is the correct term to describe this difference. Deduction and depreciation are unrelated to this context, while attenuation is not a commonly used term in this context.Rate this question:
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- 10.
The term "break" can refer to all of the following except:
- A.
The time period during which a meeting stops so people can use the restroom, make phone calls, etc.
- B.
The time period in which people move from one meeting room to another.
- C.
The F&B offered during one of the above-mentioned time periods.
- D.
The transition between slides in a presentation for a keynote speaker.
Correct Answer
D. The transition between slides in a presentation for a keynote speaker.Explanation
The term "break" can refer to various situations, such as the time period during which a meeting pauses for personal needs or the time period in which people move between meeting rooms. It can also refer to the food and beverages offered during these breaks. However, the term "break" does not typically refer to the transition between slides in a presentation for a keynote speaker.Rate this question:
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- 11.
The term "breakout" does NOT refer to which of the following:
- A.
Smaller, more specialized meeting groups with a specific focus.
- B.
Groups divided into smaller meetings by region or specialty.
- C.
The area in the foyer of the ballroom in which an F&B break is set.
Correct Answer
C. The area in the foyer of the ballroom in which an F&B break is set.Explanation
A breakout refers to smaller, more specialized meeting groups with a specific focus, as well as groups divided into smaller meetings by region or specialty. However, it does not refer to the area in the foyer of the ballroom where an F&B break is set.Rate this question:
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- 12.
A "holding" room for the entertainment is also referred to as the "_________" room.
- A.
Staging
- B.
Blue
- C.
Green
- D.
Talent
Correct Answer
C. GreenExplanation
A "holding" room for entertainment is often referred to as the "green" room. This term originated from the use of green paint in the 18th century to reduce eye strain for actors waiting backstage. The green room serves as a waiting area for performers before they go on stage or on camera. It provides a space for them to relax, prepare, and wait until they are called to perform.Rate this question:
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- 13.
Which of the following does NOT refer to an arranged meeting between the VIPs and the featured entertainment?
- A.
Meet & Greet
- B.
Greet & Grin
- C.
Pose & Shmooze
- D.
Afterglow
Correct Answer
C. Pose & ShmoozeExplanation
The term "Pose & Shmooze" does not refer to an arranged meeting between VIPs and the featured entertainment. "Meet & Greet" is a common phrase used to describe such meetings, where VIPs have the opportunity to meet and interact with the performers. "Greet & Grin" is a similar expression, emphasizing the friendly and welcoming nature of the encounter. "Afterglow" refers to a social gathering that follows a performance, providing an opportunity for attendees to mingle and discuss the show. However, "Pose & Shmooze" is not a commonly used term in this context, and therefore does not refer to such meetings.Rate this question:
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- 14.
The term "_______" refers to when a hotel has a reservation for a person but moves that person to another hotel because the hotel is overbooked.
- A.
Transfer
- B.
Move
- C.
Walk
Correct Answer
C. WalkExplanation
The term "walk" refers to when a hotel has a reservation for a person but moves that person to another hotel because the hotel is overbooked. This means that the hotel is unable to accommodate the guest due to lack of available rooms, and therefore, they have to "walk" the guest to another hotel in order to fulfill their reservation.Rate this question:
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- 15.
A _______ is a cut-out stencil-type plate that, when placed over a gel or light, creates an image that can be projected.
- A.
Stencil
- B.
Logo
- C.
Gobo
- D.
Decor Decal
Correct Answer
C. GoboExplanation
A gobo is a cut-out stencil-type plate that, when placed over a gel or light, creates an image that can be projected. It is commonly used in theater, photography, and event lighting to project patterns, logos, or designs onto a surface. Gobos are available in various shapes and sizes, allowing for customization and creativity in lighting effects.Rate this question:
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- 16.
A meeting held between the department heads of a hotel and the meeting planner prior to the start of a program is referred to as a:
- A.
Pre-Con
- B.
Post-Con
- C.
Prep-Con
Correct Answer
A. Pre-ConExplanation
A meeting held between the department heads of a hotel and the meeting planner prior to the start of a program is referred to as a Pre-Con. This meeting is usually organized to discuss and plan the logistics, requirements, and expectations for the upcoming event. It allows the department heads and the meeting planner to coordinate and ensure that everything is in place before the program begins.Rate this question:
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- 17.
Any location that can host a meeting or event is referred to as a:
- A.
Scene
- B.
Setting
- C.
Venue
- D.
Vicinity
Correct Answer
C. VenueExplanation
A location that can host a meeting or event is commonly referred to as a venue. This term encompasses various types of spaces such as conference halls, ballrooms, theaters, or even outdoor areas that are suitable for gatherings. The word "venue" is widely used in event planning and management to indicate the specific place where an event will take place.Rate this question:
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- 18.
Which of the following qualifies as an F&B dietary request? Check all that apply.
- A.
Vegan
- B.
Vegetarian
- C.
Kosher
- D.
Allergy
Correct Answer(s)
A. Vegan
B. Vegetarian
C. Kosher
D. AllergyExplanation
The correct answer is Vegan, Vegetarian, Kosher, Allergy. These dietary requests are all related to specific food restrictions or preferences. Vegan refers to a diet that excludes all animal products. Vegetarian refers to a diet that excludes meat but may include other animal products like dairy or eggs. Kosher refers to food that is prepared according to Jewish dietary laws. Allergy refers to a specific immune response to certain foods, requiring avoidance of those allergens.Rate this question:
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- 19.
A "vegan" is:
- A.
A female vegetarian
- B.
A vegetarian that eats fish
- C.
A person who does not eat any animal meat or animal products
Correct Answer
C. A person who does not eat any animal meat or animal productsExplanation
The correct answer is "A person who does not eat any animal meat or animal products." This answer accurately defines what a vegan is. Vegans choose not to consume any animal products, including meat, dairy, eggs, and honey. They also avoid using any products derived from animals, such as leather or wool. This lifestyle choice is often motivated by ethical, environmental, and health reasons.Rate this question:
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- 20.
Kosher refers to:
- A.
Organic food
- B.
Food that is prepared according to Jewish Dietary Laws
- C.
Food that is considered appropriate for a particular group of people.
Correct Answer
B. Food that is prepared according to Jewish Dietary LawsExplanation
Kosher refers to food that is prepared according to Jewish Dietary Laws. These laws dictate what foods can and cannot be eaten, how they must be slaughtered and prepared, and the separation of meat and dairy products. Kosher food is prepared in accordance with these religious guidelines and is considered suitable for consumption by observant Jews.Rate this question:
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- 21.
At food functions, the bars should always be placed as close to the doors as possible to allow the attendees to grab a drink as soon as they enter the room.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Placing the bars as close to the doors as possible may create congestion and hinder the flow of attendees entering the room. It is more efficient to position the bars away from the entrance to prevent bottlenecks and allow for a smoother entry process.Rate this question:
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- 22.
A multi-day meeting that encompasses many meetings and evening functions is often referred to as a ______________:
Correct Answer
program.
program
Program.
ProgramExplanation
The correct answer is "program." In the context of a multi-day meeting that includes various meetings and evening functions, the term "program" is commonly used to refer to the overall schedule or agenda of the event. It encompasses the different activities and sessions planned for the duration of the meeting.Rate this question:
- 23.
A convention that takes over an entire city is called:
- A.
A buy-out
- B.
A city-wide
- C.
A clean-sweep
Correct Answer
B. A city-wideExplanation
The term "city-wide" refers to something that encompasses or affects the entire city. In the context of the question, a convention that takes over an entire city would indeed be referred to as "city-wide" as it involves the participation and impact of the entire city. The term "buy-out" does not accurately describe the situation as it implies purchasing or acquiring something. Similarly, "clean-sweep" does not fit as it typically refers to a thorough cleaning or a complete victory in a competition.Rate this question:
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- 24.
The six positions that I recommend you work as a planner do NOT include:
- A.
Working for a corporation or company as their in-house planner.
- B.
Working for a meeting & event or incentive company.
- C.
Working as an on-site coordinator.
- D.
Working as a party planner coordinating weddings and company Christmas parties.
Correct Answer
D. Working as a party planner coordinating weddings and company Christmas parties.Explanation
The correct answer is "Working as a party planner coordinating weddings and company Christmas parties." This answer is correct because the question asks for the positions that are NOT recommended for a planner. The other options listed, such as working for a corporation, meeting & event company, or as an on-site coordinator, are all potential positions that a planner could consider. However, coordinating weddings and company Christmas parties is not included in the recommended positions.Rate this question:
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- 25.
"CVB" stands for:
- A.
Convention Vacation Bureau
- B.
Convention & Visitors Bureau
- C.
Conference Visitors Branch
Correct Answer
B. Convention & Visitors BureauExplanation
The correct answer is "Convention & Visitors Bureau". This acronym is commonly used to refer to an organization that promotes tourism and conventions in a specific area. The term "Convention" indicates the bureau's involvement in organizing conventions and conferences, while "Visitors" highlights their focus on attracting tourists and visitors to the area. The term "Bureau" suggests that it is an official organization or agency responsible for these activities.Rate this question:
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- 26.
What needs to be included on your contract with the client company? Check all that apply.
- A.
Date(s) and location of the event.
- B.
Your name (or company name) and the name of the client company.
- C.
Fees and fee schedule.
- D.
Cancellation Clause.
- E.
The goals and objectives of your event.
Correct Answer(s)
A. Date(s) and location of the event.
B. Your name (or company name) and the name of the client company.
C. Fees and fee schedule.
D. Cancellation Clause.Explanation
The contract with the client company needs to include the date(s) and location of the event to ensure clarity and agreement on the logistics. Including your name (or company name) and the name of the client company is important for identification and legal purposes. The fees and fee schedule should be stated to outline the financial obligations of both parties. The cancellation clause is necessary to address the possibility of unforeseen circumstances and provide guidelines for cancellation or rescheduling. The goals and objectives of the event, although important, may not necessarily need to be included in the contract.Rate this question:
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- 27.
Which of the following is NOT true about RFPs?
- A.
RFP is a "Request for Proposal"
- B.
An RFP is a document that outlines what you need from the venue or vendor
- C.
An RFP includes the vendor's or venue's suggested pricing for your event
- D.
A venue RFP outlines the dates, number of pax, and general idea of space you think you'll need
Correct Answer
C. An RFP includes the vendor's or venue's suggested pricing for your eventExplanation
An RFP does not include the vendor's or venue's suggested pricing for your event.Rate this question:
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- 28.
Creating a budget is an easy process that you will master in no time at all.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Creating a budget is not an easy process that can be mastered quickly. It requires careful planning, tracking expenses, and making adjustments as needed. It takes time and effort to create an effective budget that aligns with one's financial goals and priorities. Therefore, the statement that creating a budget is an easy process is false.Rate this question:
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- 29.
The two main purposes of Registration include (check two options below):
- A.
Convey information about your event to your attendees
- B.
Lay out and book your meeting space with the hotel
- C.
Help get ideas to create your event identity and objectives
- D.
Get specific information from your attendees to help book the meeting or event
Correct Answer(s)
A. Convey information about your event to your attendees
D. Get specific information from your attendees to help book the meeting or eventExplanation
Registration serves two main purposes: conveying information about the event to attendees and obtaining specific information from attendees to assist in booking the meeting or event. By registering, attendees are informed about the event details, such as schedule, location, and any updates or changes. Additionally, registration allows organizers to gather important information from attendees, such as dietary restrictions or accommodation preferences, which can be used to book the appropriate meeting space or event facilities.Rate this question:
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- 30.
Which of the following groups of people do not need to register for an event?
- A.
Trade Show
- B.
Free food fair that is open to the public
- C.
Corporate Internal Meeting
Correct Answer
B. Free food fair that is open to the publicExplanation
The group of people who do not need to register for an event is the one attending the "Free food fair that is open to the public". Since it is open to the public and does not require any registration, anyone can attend without the need to sign up or provide any personal information. This is different from the Trade Show and Corporate Internal Meeting, which may require registration for attendance.Rate this question:
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- 31.
Which of the following is NOT a type of report you can generate from registration software?
- A.
Arrival and departure information to arrange transportation
- B.
Dietary requirements
- C.
What space the hotel has available for your meetings
- D.
Arrival and departure information to book hotel room nights
- E.
Names for badges
Correct Answer
C. What space the hotel has available for your meetingsExplanation
The question asks for a type of report that cannot be generated from registration software. The correct answer is "What space the hotel has available for your meetings." This answer is correct because registration software is typically used to manage attendee information, such as arrival and departure details, dietary requirements, and badge names. However, it does not typically provide information about available meeting spaces at a hotel.Rate this question:
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- 32.
Which of the following is NOT something you would include in a Welcome Packet?
- A.
Name Badge
- B.
Agenda
- C.
Map of the property or event
- D.
Departure Notice
- E.
BEOs
Correct Answer
E. BEOsExplanation
A Welcome Packet is typically given to guests or attendees to provide them with necessary information and materials for their stay or attendance. It usually includes items such as a name badge, agenda, map of the property or event, and departure notice. BEOs, which stands for Banquet Event Orders, are detailed documents that outline the specific requirements and instructions for a banquet or event. While BEOs are important for event planning and coordination, they are not typically included in a Welcome Packet as they are more relevant to event staff and organizers rather than guests or attendees.Rate this question:
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- 33.
Registration can apply to either pre-event registration or on-site registration.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because registration can indeed apply to both pre-event registration and on-site registration. Pre-event registration refers to the process of signing up for an event or activity before it takes place, while on-site registration refers to the process of registering at the actual location or venue of the event. Both types of registration are commonly used in various events and activities to gather necessary information about participants and manage attendance.Rate this question:
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- 34.
If you can't find anyone else to work the desk, you (as the planner) can always do it yourself; it's a great place to sit and get caught up on your work.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that if there is no one available to work at the desk, the planner can do it themselves. However, the statement also mentions that it is a great place to sit and get caught up on your work. This implies that the planner may be tempted to use the desk for their own work rather than attending to other tasks. Therefore, the correct answer is false, as it is not a suitable solution for the planner to work at the desk themselves.Rate this question:
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- 35.
A hotel is a type of venue.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A hotel is considered a type of venue because it is a place where various events or activities can take place. It provides accommodation for guests and often includes facilities such as meeting rooms, banquet halls, or conference spaces where events can be hosted. Therefore, it can be categorized as a type of venue that offers lodging and event hosting services.Rate this question:
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- 36.
One of the most difficult things to fix about a venue is:
- A.
The service
- B.
Lack of decor
- C.
Whether they have chairs and tables or not
Correct Answer
A. The serviceExplanation
The correct answer is the service. This is because the service provided by the venue staff can greatly impact the overall experience for guests. Poor service can lead to dissatisfaction, negative reviews, and a decline in customer loyalty. It is also more challenging to address service issues as they involve the behavior and attitude of the staff, which may require training or hiring new employees.Rate this question:
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- 37.
The type of clientele you are working with should have nothing to do with the type of venue you choose.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The explanation for the given answer, False, is that the type of clientele you are working with should indeed have something to do with the type of venue you choose. Different types of clients may have different preferences, needs, and expectations, so it is important to consider these factors when selecting a venue. By understanding your clientele, you can choose a venue that aligns with their preferences and provides them with a positive experience.Rate this question:
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- 38.
Which of the following is NOT something you need to consider when choosing your venue?
- A.
How many people are coming to your event
- B.
What type of entertainment you are hiring and what type of staging, power, and lighting they need
- C.
What is on your entertainment's rider
- D.
How much time you have to set up and what the curfew is
- E.
What else is going on in or around your venue the same date as your event
Correct Answer
C. What is on your entertainment's riderExplanation
The question asks for something that is NOT a consideration when choosing a venue. The correct answer, "What is on your entertainment's rider," is a consideration that is not necessary when choosing a venue. The entertainment's rider typically includes specific requirements and requests for the performers, such as technical specifications, dressing room requirements, and hospitality needs. While it is important to consider the entertainment's rider when planning the event, it is not directly related to the selection of the venue itself.Rate this question:
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- 39.
Which of the following is the most common order of steps in choosing a venue?
- A.
Determining the potential dates of your event, going on site inspections, requesting RFPs, contracting the space
- B.
Determining the potential dates of your event, sending out RFPs, going on site inspections, and contracting the space
- C.
Sending out RFPs, determining the dates, contracting the space, and doing a site inspection
Correct Answer
B. Determining the potential dates of your event, sending out RFPs, going on site inspections, and contracting the spaceExplanation
The most common order of steps in choosing a venue is to first determine the potential dates of the event. This is important in order to ensure that the venue is available on the desired dates. The next step is to send out RFPs (Request for Proposals) to potential venues, allowing them to provide information and pricing for consideration. After receiving the proposals, the next step is to go on site inspections to physically assess the venues and determine if they meet the requirements. Finally, once a suitable venue is identified, the last step is to contract the space, securing it for the event.Rate this question:
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- 40.
The following is a list of _________: 1 comp'd room for every 50; free internet in guest rooms; discount on F&B; rental fee waived for meeting rooms.
- A.
Negotiations
- B.
Complimentary Adjustments
- C.
Concessions
- D.
Agreements
Correct Answer
C. ConcessionsExplanation
The correct answer is "Concessions." Concessions refer to special benefits or discounts that are offered to guests or clients as part of a negotiation or agreement. In this case, the list includes various concessions such as a complimentary room for every 50 rooms booked, free internet in guest rooms, a discount on food and beverage, and waived rental fees for meeting rooms. These concessions are likely offered to incentivize guests or clients to choose or book the services or facilities being offered.Rate this question:
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- 41.
If you have 200 people staying in a hotel for four nights each, and 100 people staying an additional night, how many rooms nights will you have?
Correct Answer
900Explanation
If there are 200 people staying in a hotel for four nights each, that would be a total of 200 * 4 = 800 room nights. Additionally, if 100 people are staying an additional night, that would be 100 * 1 = 100 room nights. Therefore, the total number of room nights would be 800 + 100 = 900.Rate this question:
- 42.
If you sign a hotel guest room contract for 350 people to stay for four nights each but on the final night you actually use 1300 rooms, what's your attrition?
- A.
350 rooms
- B.
350 room nights
- C.
100 room nights
Correct Answer
C. 100 room nightsExplanation
Attrition refers to the difference between the number of rooms contracted and the number of rooms actually used. In this case, the contract was for 350 people to stay for four nights each, which would result in a total of 350 room nights (350 rooms x 4 nights). However, on the final night, 1300 rooms were actually used. Therefore, the attrition is calculated by subtracting the actual number of room nights used (1300) from the contracted number of room nights (350), resulting in an attrition of 100 room nights.Rate this question:
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- 43.
If you sign a contract for 1400 room nights by your ___________ but actually use 1375 room nights, then your __________ is __________ room nights.
- A.
Cut-off date, attrition, 25
- B.
Contract, overage, 25
- C.
Attorney, contract, 1375
Correct Answer
A. Cut-off date, attrition, 25Explanation
When signing a contract for 1400 room nights by a cut-off date, there is an agreement in place. However, if only 1375 room nights are actually used, then the attrition comes into play. Attrition refers to the difference between the contracted number of room nights and the actual number used. In this case, the attrition is 25 room nights, indicating that 25 fewer room nights were used than initially agreed upon. Therefore, the correct answer is "cut-off date, attrition, 25."Rate this question:
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- 44.
If you have a ____________ for the first night in a hotel but expect that person to still arrive the next day, then you need to _______ that person with the front desk of the hotel.
- A.
Incidental, set up ACM
- B.
Pick-up, attrition
- C.
No-show, reinstate
Correct Answer
C. No-show, reinstateExplanation
If you have a reservation for the first night in a hotel but expect that person to still arrive the next day, then you need to reinstate that person with the front desk of the hotel. This means that even though the person did not show up for the first night, their reservation is still valid and they will be able to check in the next day.Rate this question:
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- 45.
Which of the following does NOT refer to a type of billing for guest rooms at a hotel?
- A.
IPO
- B.
ACM
- C.
Room & Tax
- D.
A&D
Correct Answer
D. A&DExplanation
The options IPO, ACM, and Room & Tax are all commonly used terms in the hotel industry to refer to different types of billing for guest rooms. However, A&D does not refer to a type of billing for guest rooms at a hotel.Rate this question:
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- 46.
Which of the following are departments within a hotel? Check all that apply.
- A.
PBX, Bell Stand, Concierge
- B.
Front Desk, Housekeeping, AV
- C.
Banquets, Security, Shipping & Receiving
- D.
ACM, DMC
- E.
Engineering, PBX, Banquets
Correct Answer(s)
A. PBX, Bell Stand, Concierge
B. Front Desk, Housekeeping, AV
C. Banquets, Security, Shipping & Receiving
E. Engineering, PBX, BanquetsExplanation
The correct answer includes PBX, Bell Stand, Concierge, Front Desk, Housekeeping, AV, Banquets, Security, Shipping & Receiving, and Engineering. These departments are commonly found in hotels and are responsible for various tasks and services. PBX refers to the telephone exchange department, Bell Stand handles luggage and guest assistance, Concierge assists with guest requests and recommendations, Front Desk manages check-ins and check-outs, Housekeeping maintains cleanliness and room service, AV handles audiovisual equipment and services, Banquets manages event planning and catering, Security ensures safety and security, Shipping & Receiving handles deliveries and packages, and Engineering takes care of maintenance and repairs.Rate this question:
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- 47.
What is the inflated price that an average person pays for a hotel guest room? (two words)
Correct Answer(s)
Rack Rate
rack rateExplanation
The inflated price that an average person pays for a hotel guest room is called the rack rate. This term refers to the standard or published price of a hotel room before any discounts or negotiations. The rack rate is often higher than the actual price paid by most guests, as it serves as a starting point for negotiations or for comparison with discounted rates.Rate this question:
- 48.
Any additional costs beyond the room & tax that might be billed to a room (such as mini-bar charges, gift shop charges, room service, etc) are referred to as ______________:
Correct Answer(s)
incidentalsExplanation
Incidentals refer to any additional costs that may be charged to a hotel room, apart from the room and tax charges. These costs can include expenses like mini-bar charges, gift shop purchases, room service, and any other incidental expenses incurred during the stay.Rate this question:
- 49.
When tracking how many guest rooms at a hotel you use each night, you will ask for a _____________ that shows if you have any __________ .
- A.
Cut-off date, attrition
- B.
Pick-up report, attrition
- C.
Cut-off report, incidentals
Correct Answer
B. Pick-up report, attritionExplanation
A pick-up report is a document that tracks the number of guest rooms used each night at a hotel. It provides information on the occupancy rate and helps in forecasting future demand. The term "attrition" in this context refers to the number of reserved rooms that go unoccupied or unused. Therefore, asking for a pick-up report that shows if there is any attrition helps the hotel management to evaluate the effectiveness of their room reservations and identify any potential revenue loss.Rate this question:
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- 50.
Your best estimate of the number of hotel guest rooms you'll need each night during your program is called a _____________; and you must commit to a final number by the _____________. Any rooms not used past that point is known as _______________.
- A.
Pick-up report; contract; attrition
- B.
Room block; cut-off date; attrition
- C.
Room estimate; contract date; reinstatement
Correct Answer
B. Room block; cut-off date; attritionExplanation
A room block is an estimate of the number of hotel guest rooms needed each night during a program. The final number of rooms must be committed to by the cut-off date. Any rooms not used after the cut-off date are known as attrition.Rate this question:
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