Quiz : Evite Party Planning Quiz
Evite is an exciting online party planning & rsvp tracking website. Can you answer all the questions on this ' Evite party planning' quiz? You might've heard about this fantastic website if you're a serious party planner. It's a highly user-friendly website with many incredible party planning options. We are here to test your knowledge of this fun website. Let's all how many questions you get correct! We hope you have a marvelous time playing this super cool quiz! Good Luck!
- 1.
The customer calls you and asks about their Evite (electronic invitation). How can you help them?
- A.
Contact the Evite team and transfer the call to them.
- B.
Apologize, and let them know that we cannot assist them with that issue, however they can email su[email protected] and will receive a response as soon as possible.
- C.
Assist them with their Evite question, and let them know that for future calls, that they will need to contact Evite's customer service rather than Evite Party Store customer service.
- D.
None of the above
Correct Answer
B. Apologize, and let them know that we cannot assist them with that issue, however they can email sup[email protected] and will receive a response as soon as possible.Explanation
Evite does not have a direct customer service phone number. If the problem or question is about their invitation we can only give them the email address. These issues can be escalated to the helpline/supervisor if needed.Rate this question:
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- 2.
There are over 25,000 invitations sent on the Evite website every hour.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Evite is used by so many people and now they will all be able to purchase costumes and party supplies through the Evite Party Store!Rate this question:
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- 3.
Which of these statements are true about the Evite Party Store? (Check all that apply)
- A.
Hans Woolley is the President, and Dan Haight is the CEO.
- B.
We are able to assist customers with both their party supplies AND their Evites!
- C.
Distribution and customer service are located in New Berlin, Wisconsin.
- D.
Evite is based out of Los Angeles, California.
- E.
Every theme has an electronic Evite that matches it!
- F.
All of the supplies in the Evite Party Store come from Birthday Express!
Correct Answer(s)
A. Hans Woolley is the President, and Dan Haight is the CEO.
C. Distribution and customer service are located in New Berlin, Wisconsin.
D. Evite is based out of Los Angeles, California.
F. All of the supplies in the Evite Party Store come from Birthday Express!Explanation
The statement "Hans Woolley is the President, and Dan Haight is the CEO" is true because it is mentioned in the question. The statement "Distribution and customer service are located in New Berlin, Wisconsin" is true because it is mentioned in the question. The statement "Evite is based out of Los Angeles, California" is true because it is mentioned in the question. The statement "All of the supplies in the Evite Party Store come from Birthday Express" is true because it is mentioned in the question.Rate this question:
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- 4.
A customer is creating an Evite and decides they want some great decorations to match. What will they need to do to find the Evite Party Store?
- A.
Click on the Evite Party Store button
- B.
Open a new web brower and google search the Evite Party Store
- C.
Go to their local party store
- D.
None of the above
Correct Answer
A. Click on the Evite Party Store buttonExplanation
When the customer visits Evite.com, there will be the Evite Party Store, powered by Birthday Express logo at the top of the page for them to click on. This is how they will be able to find Evite Party Store!Rate this question:
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- 5.
How do you answer an inbound call for Evite Party Store?
- A.
Thank you for calling Evite Party Store, my name is ... how may I help you today?
- B.
Welcome to Evite, my name is ... how may I help you today?
- C.
Evite Party Store, ... speaking, how can I help you?
- D.
Welcome to Evite Party Store, my name is ..., how may I help you today?
- E.
Welcome to Evite Party Store, powered by Birthday Express. My name is ... how may I help you today?
Correct Answer
D. Welcome to Evite Party Store, my name is ..., how may I help you today?Explanation
The correct answer is "Welcome to Evite Party Store, my name is ..., how may I help you today?" This answer follows a professional and friendly tone, introduces the company name, and offers assistance to the caller. It also includes a personal touch by mentioning the representative's name.Rate this question:
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- 6.
If your customer cannot find all of the party supplies they need on Evite Party Store, is it ok to refer them Celebrate Express?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Just like moving a CE customer to BC is ok, the same is true for moving a customer from Evite to CE. Remember to watch closely what website tab you are in.Rate this question:
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- 7.
What is Evite Party Store's return policy? (Check all that apply)
- A.
Initiate a RAN
- B.
Send a flex label, and notify about $7 flex fee if the customer calls
- C.
ShopRunner customers receive a free return label
- D.
International customers can send back returns at their cost
- E.
Customers can perform Exchanges on the Evite Party Store website.
Correct Answer(s)
A. Initiate a RAN
B. Send a flex label, and notify about $7 flex fee if the customer calls
D. International customers can send back returns at their costExplanation
There is not ShopRunner access on Evite Party Store, and exchanges may only be done through customer service if a customer calls. Customers making their own return through the website have to pay to return their package and use a traceable method.Rate this question:
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- 8.
Exclusive party supplies will only be on Celebrate Express, so if the customer wants them, refer the customer to CE.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Exclusive themes will be available on both Evite Party Store AND Celebrate ExpressRate this question:
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- 9.
The customer is looking for an account to log into on Evite Party Store. Where can he do this?
- A.
There are not any accounts on Evite Party Store
- B.
There will be a login button at the top of the webpage
Correct Answer
A. There are not any accounts on Evite Party Store -
- 10.
The customer is personalizing a package on Evite Party Store and needs assistance with one of their pictures, can you assist them?
- A.
Yes, but I can only assist them by telling them what size photo to use, and about the quality.
- B.
No, there are no personalized party supplies on Evite Party Store
- C.
No, there is no way that we can assist with the personalized products. The customer will need to upload the photo themselves.
- D.
Yes, I can upload the photo for the customer if they send it to me.
Correct Answer
B. No, there are no personalized party supplies on Evite Party StoreExplanation
No personalized products are features on Evite Party Store. This includes all banners, scrolls, POD3 products, and kits that include personalized items like Ultimate packs.Rate this question:
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- 11.
The customer can add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the customer cannot add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store. The offer only provides a discount on impulse items, it does not allow for the addition of more items to the cart.Rate this question:
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- 12.
The cutoff times for Evite Party Store and Celebrate Express will always be 2pm.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Usually the cutoff time for both will be 2pm, but they can be changed independently and will often move during the Halloween season.Rate this question:
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- 13.
Ultimate Party Packs cannot be ordered on Evite Party Store, but you can refer the customer to Celebrate Express if they are looking for one.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Ultimate Party Packs cannot be ordered on Evite Party Store, meaning that this specific product is not available for purchase on their website. However, if a customer is interested in purchasing an Ultimate Party Pack, they can be referred to Celebrate Express, where they may be able to find and order the product. Therefore, the statement is true.Rate this question:
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