Trec Party Store Quiz

13 Questions | Total Attempts: 55

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Trec Party Store Quiz

Answer these questions about the Evite Party Store!


Questions and Answers
  • 1. 
    The customer calls you and asks about their Evite (electronic invitation). How can you help them?
    • A. 

      Contact the Evite team and transfer the call to them.

    • B. 

      Apologize, and let them know that we cannot assist them with that issue, however they can email [email protected] and will receive a response as soon as possible.

    • C. 

      Assist them with their Evite question, and let them know that for future calls, that they will need to contact Evite's customer service rather than Evite Party Store customer service.

  • 2. 
    There are over 25,000 invitations sent on the Evite website every hour.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which of these statements are true about the Evite Party Store? (Check all that apply)
    • A. 

      Hans Woolley is the President, and Dan Haight is the CEO.

    • B. 

      We are able to assist customers with both their party supplies AND their Evites!

    • C. 

      Distribution and customer service are located in New Berlin, Wisconsin.

    • D. 

      Evite is based out of Los Angeles, California.

    • E. 

      Every theme has an electronic Evite that matches it!

    • F. 

      All of the supplies in the Evite Party Store come from Birthday Express!

  • 4. 
    A customer is creating an Evite and decides they want some great decorations to match. What will they need to do to find the Evite Party Store?
    • A. 

      Click on the Evite Party Store button

    • B. 

      Open a new web brower and google search the Evite Party Store

    • C. 

      Go to their local party store

  • 5. 
    How do you answer an inbound call for Evite Party Store?
    • A. 

      Thank you for calling Evite Party Store, my name is ... how may I help you today?

    • B. 

      Welcome to Evite, my name is ... how may I help you today?

    • C. 

      Evite Party Store, ... speaking, how can I help you?

    • D. 

      Welcome to Evite Party Store, my name is ..., how may I help you today?

    • E. 

      Welcome to Evite Party Store, powered by Birthday Express. My name is ... how may I help you today?

  • 6. 
    If your customer cannot find all of the party supplies they need on Evite Party Store, is it ok to refer them Celebrate Express?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    What is Evite Party Store's return policy? (Check all that apply)
    • A. 

      Initiate a RAN

    • B. 

      Send a flex label, and notify about $7 flex fee if the customer calls

    • C. 

      ShopRunner customers receive a free return label

    • D. 

      International customers can send back returns at their cost

    • E. 

      Customers can perform Exchanges on the Evite Party Store website.

  • 8. 
    Exclusive party supplies will only be on Celebrate Express, so if the customer wants them, refer the customer to CE.
    • A. 

      True

    • B. 

      False

  • 9. 
    The customer is looking for an account to log into on Evite Party Store. Where can he do this?
    • A. 

      There are not any accounts on Evite Party Store

    • B. 

      There will be a login button at the top of the webpage

  • 10. 
    The customer is personalizing a package on Evite Party Store and needs assistance with one of their pictures, can you assist them?
    • A. 

      Yes, but I can only assist them by telling them what size photo to use, and about the quality.

    • B. 

      No, there are no personalized party supplies on Evite Party Store

    • C. 

      No, there is no way that we can assist with the personalized products. The customer will need to upload the photo themselves.

    • D. 

      Yes, I can upload the photo for the customer if they send it to me.

  • 11. 
    The customer can add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store
    • A. 

      True

    • B. 

      False

  • 12. 
    The cutoff times for Evite Party Store and Celebrate Express will always be 2pm.
    • A. 

      True

    • B. 

      False

  • 13. 
    Ultimate Party Packs cannot be ordered on Evite Party Store, but you can refer the customer to Celebrate Express if they are looking for one.
    • A. 

      True

    • B. 

      False

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