Quiz : Evite Party Planning Quiz

1. The customer calls you and asks about their Evite (electronic invitation). How can you help them?

Contact the Evite team and transfer the call to them.

None of the above

Evite does not have a direct customer service phone number. If the problem or question is about their invitation we can only give them the email address. These issues can be escalated to the helpline/supervisor if needed.

Explanation

Evite does not have a direct customer service phone number. If the problem or question is about their invitation we can only give them the email address. These issues can be escalated to the helpline/supervisor if needed.

2. There are over 25,000 invitations sent on the Evite website every hour.

True

False

Evite is used by so many people and now they will all be able to purchase costumes and party supplies through the Evite Party Store!

Explanation

Evite is used by so many people and now they will all be able to purchase costumes and party supplies through the Evite Party Store!

3. If your customer cannot find all of the party supplies they need on Evite Party Store, is it ok to refer them Celebrate Express?

Yes

No

Just like moving a CE customer to BC is ok, the same is true for moving a customer from Evite to CE. Remember to watch closely what website tab you are in.

Explanation

Just like moving a CE customer to BC is ok, the same is true for moving a customer from Evite to CE. Remember to watch closely what website tab you are in.

4. Ultimate Party Packs cannot be ordered on Evite Party Store, but you can refer the customer to Celebrate Express if they are looking for one.

True

False

Ultimate Party Packs cannot be ordered on Evite Party Store, meaning that this specific product is not available for purchase on their website. However, if a customer is interested in purchasing an Ultimate Party Pack, they can be referred to Celebrate Express, where they may be able to find and order the product. Therefore, the statement is true.

Explanation

Ultimate Party Packs cannot be ordered on Evite Party Store, meaning that this specific product is not available for purchase on their website. However, if a customer is interested in purchasing an Ultimate Party Pack, they can be referred to Celebrate Express, where they may be able to find and order the product. Therefore, the statement is true.

5. How do you answer an inbound call for Evite Party Store?

Thank you for calling Evite Party Store, my name is ... how may I help you today?

Welcome to Evite, my name is ... how may I help you today?

Evite Party Store, ... speaking, how can I help you?

Welcome to Evite Party Store, my name is ..., how may I help you today?

Welcome to Evite Party Store, powered by Birthday Express. My name is ... how may I help you today?

The correct answer is "Welcome to Evite Party Store, my name is ..., how may I help you today?" This answer follows a professional and friendly tone, introduces the company name, and offers assistance to the caller. It also includes a personal touch by mentioning the representative's name.

Explanation

The correct answer is "Welcome to Evite Party Store, my name is ..., how may I help you today?" This answer follows a professional and friendly tone, introduces the company name, and offers assistance to the caller. It also includes a personal touch by mentioning the representative's name.

6. A customer is creating an Evite and decides they want some great decorations to match. What will they need to do to find the Evite Party Store?

Click on the Evite Party Store button

Open a new web brower and google search the Evite Party Store

Go to their local party store

None of the above

When the customer visits Evite.com, there will be the Evite Party Store, powered by Birthday Express logo at the top of the page for them to click on. This is how they will be able to find Evite Party Store!

Explanation

When the customer visits Evite.com, there will be the Evite Party Store, powered by Birthday Express logo at the top of the page for them to click on. This is how they will be able to find Evite Party Store!

7. The customer can add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store

True

False

The statement is false because the customer cannot add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store. The offer only provides a discount on impulse items, it does not allow for the addition of more items to the cart.

Explanation

The statement is false because the customer cannot add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store. The offer only provides a discount on impulse items, it does not allow for the addition of more items to the cart.

8. The customer is personalizing a package on Evite Party Store and needs assistance with one of their pictures, can you assist them?

Yes, but I can only assist them by telling them what size photo to use, and about the quality.

No, there are no personalized party supplies on Evite Party Store

Yes, I can upload the photo for the customer if they send it to me.

No personalized products are features on Evite Party Store. This includes all banners, scrolls, POD3 products, and kits that include personalized items like Ultimate packs.

Explanation

No personalized products are features on Evite Party Store. This includes all banners, scrolls, POD3 products, and kits that include personalized items like Ultimate packs.

9. The customer is looking for an account to log into on Evite Party Store. Where can he do this?

There are not any accounts on Evite Party Store

There will be a login button at the top of the webpage

not-available-via-ai

Explanation

not-available-via-ai

10. The cutoff times for Evite Party Store and Celebrate Express will always be 2pm.

True

False

Usually the cutoff time for both will be 2pm, but they can be changed independently and will often move during the Halloween season.

Explanation

Usually the cutoff time for both will be 2pm, but they can be changed independently and will often move during the Halloween season.

11. What is Evite Party Store's return policy? (Check all that apply)

Initiate a RAN

Send a flex label, and notify about $7 flex fee if the customer calls

ShopRunner customers receive a free return label

International customers can send back returns at their cost

Customers can perform Exchanges on the Evite Party Store website.

There is not ShopRunner access on Evite Party Store, and exchanges may only be done through customer service if a customer calls. Customers making their own return through the website have to pay to return their package and use a traceable method.

Explanation

There is not ShopRunner access on Evite Party Store, and exchanges may only be done through customer service if a customer calls. Customers making their own return through the website have to pay to return their package and use a traceable method.

Submit

12. Exclusive party supplies will only be on Celebrate Express, so if the customer wants them, refer the customer to CE.

True

False

Exclusive themes will be available on both Evite Party Store AND Celebrate Express

Explanation

Exclusive themes will be available on both Evite Party Store AND Celebrate Express

13. Which of these statements are true about the Evite Party Store? (Check all that apply)

Hans Woolley is the President, and Dan Haight is the CEO.

We are able to assist customers with both their party supplies AND their Evites!

Distribution and customer service are located in New Berlin, Wisconsin.

Evite is based out of Los Angeles, California.

Every theme has an electronic Evite that matches it!

All of the supplies in the Evite Party Store come from Birthday Express!

The statement "Hans Woolley is the President, and Dan Haight is the CEO" is true because it is mentioned in the question. The statement "Distribution and customer service are located in New Berlin, Wisconsin" is true because it is mentioned in the question. The statement "Evite is based out of Los Angeles, California" is true because it is mentioned in the question. The statement "All of the supplies in the Evite Party Store come from Birthday Express" is true because it is mentioned in the question.

Explanation

The statement "Hans Woolley is the President, and Dan Haight is the CEO" is true because it is mentioned in the question. The statement "Distribution and customer service are located in New Berlin, Wisconsin" is true because it is mentioned in the question. The statement "Evite is based out of Los Angeles, California" is true because it is mentioned in the question. The statement "All of the supplies in the Evite Party Store come from Birthday Express" is true because it is mentioned in the question.

Submit