Trec Party Store Quiz
Answer these questions about the Evite Party Store!
- 1.The customer calls you and asks about their Evite (electronic invitation). How can you help them?
- A.
Contact the Evite team and transfer the call to them.
- B.
Apologize, and let them know that we cannot assist them with that issue, however they can email [email protected] and will receive a response as soon as possible.
- C.
Assist them with their Evite question, and let them know that for future calls, that they will need to contact Evite's customer service rather than Evite Party Store customer service.
- 2.There are over 25,000 invitations sent on the Evite website every hour.
- A.
True
- B.
False
- 3.Which of these statements are true about the Evite Party Store? (Check all that apply)
- A.
Hans Woolley is the President, and Dan Haight is the CEO.
- B.
We are able to assist customers with both their party supplies AND their Evites!
- C.
Distribution and customer service are located in New Berlin, Wisconsin.
- D.
Evite is based out of Los Angeles, California.
- E.
Every theme has an electronic Evite that matches it!
- F.
All of the supplies in the Evite Party Store come from Birthday Express!
- 4.A customer is creating an Evite and decides they want some great decorations to match. What will they need to do to find the Evite Party Store?
- A.
Click on the Evite Party Store button
- B.
Open a new web brower and google search the Evite Party Store
- C.
Go to their local party store
- 5.How do you answer an inbound call for Evite Party Store?
- A.
Thank you for calling Evite Party Store, my name is ... how may I help you today?
- B.
Welcome to Evite, my name is ... how may I help you today?
- C.
Evite Party Store, ... speaking, how can I help you?
- D.
Welcome to Evite Party Store, my name is ..., how may I help you today?
- E.
Welcome to Evite Party Store, powered by Birthday Express. My name is ... how may I help you today?
- 6.If your customer cannot find all of the party supplies they need on Evite Party Store, is it ok to refer them Celebrate Express?
- A.
Yes
- B.
No
- 7.What is Evite Party Store's return policy? (Check all that apply)
- A.
Initiate a RAN
- B.
Send a flex label, and notify about $7 flex fee if the customer calls
- C.
ShopRunner customers receive a free return label
- D.
International customers can send back returns at their cost
- E.
Customers can perform Exchanges on the Evite Party Store website.
- 8.Exclusive party supplies will only be on Celebrate Express, so if the customer wants them, refer the customer to CE.
- A.
True
- B.
False
- 9.The customer is looking for an account to log into on Evite Party Store. Where can he do this?
- A.
There are not any accounts on Evite Party Store
- B.
There will be a login button at the top of the webpage
- 10.The customer is personalizing a package on Evite Party Store and needs assistance with one of their pictures, can you assist them?
- A.
Yes, but I can only assist them by telling them what size photo to use, and about the quality.
- B.
No, there are no personalized party supplies on Evite Party Store
- C.
No, there is no way that we can assist with the personalized products. The customer will need to upload the photo themselves.
- D.
Yes, I can upload the photo for the customer if they send it to me.
- 11.The customer can add more items to their cart by selecting the offer for 20% off impulse items on Evite Party Store
- A.
True
- B.
False
- 12.The cutoff times for Evite Party Store and Celebrate Express will always be 2pm.
- A.
True
- B.
False
- 13.Ultimate Party Packs cannot be ordered on Evite Party Store, but you can refer the customer to Celebrate Express if they are looking for one.
- A.
True
- B.
False
Questions: 13 | Attempts: 1050 | Last updated: Feb 19, 2013
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Sample QuestionThe customer calls you and asks about their Evite (electronic invitation). How can you help them?
Questions: 13 | Attempts: 192 | Last updated: Feb 19, 2013
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Sample QuestionThe customer calls you and asks about their Evite (electronic invitation). How can you help them?
Questions: 13 | Attempts: 145 | Last updated: Feb 20, 2013
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Sample QuestionThe customer calls you and asks about their Evite (electronic invitation). How can you help them?
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