Can You Pass This Eportfolio Test?

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Can You Pass This Eportfolio Test? - Quiz

Can You Pass This Eportfolio Test? In this quiz, tutors will test their savvy on how to deal with students needing assistance with ePortfolios. It will test and instruct the basics of customer service and how to deal with questions your students may have. Be sure to take it up and share it with other tutors. All the best!


Questions and Answers
  • 1. 

    When a student asks for help with their ePortfolio, what is your first line of response?

    • A.

      To ask them if they've read the handbook and viewed the tutorials.

    • B.

      To ask which of the platforms they chose for their ePortfolio.

    • C.

      To ask them exactly what they need to know.

    • D.

      To redirect them to Christie or someone else.

    • E.

      To tell them to wait until you have finished tutoring.

    Correct Answer
    C. To ask them exactly what they need to know.
    Explanation
    Don't presume what they need. Give them a chance to explain what they know.

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  • 2. 

    When a student says "I don't know what to do" a tutor's response is to ask:

    • A.

      To ask them if they've read the handbook and viewed the tutorials.

    • B.

      To ask which of the platforms they chose for their ePortfolio.

    • C.

      To ask them exactly what they need to know.

    • D.

      To redirect them to Christie or someone else.

    • E.

      To tell them to wait until you have finished tutoring.

    Correct Answer
    A. To ask them if they've read the handbook and viewed the tutorials.
    Explanation
    The first thing students must do is read the provided materials. We have printed copies for students and faculty at the tutor desk.

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  • 3. 

    When a student's response is that they've already read the handbook and viewed the tutorials, but they don't understand still, what are some proper responses? 

    • A.

      To ask them what they can remember so you know where to start.

    • B.

      To ask them exactly what they need to know.

    • C.

      To redirect them to Christie or someone else.

    • D.

      To ask them to accompany you to the computer.

    • E.

      To offer them a brochure to look at to help them form some questions.

    Correct Answer(s)
    A. To ask them what they can remember so you know where to start.
    D. To ask them to accompany you to the computer.
    E. To offer them a brochure to look at to help them form some questions.
    Explanation
    Find out what they do know so that you can proceed from there. Go to a computer with them so that they might show you what they know, in case they cannot express it verbally. Allow them to show you where they get confused when reading the brochure.

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  • 4. 

    When a student asks a tutor to explain what their teacher wants from them, the appropriate response will be:

    • A.

      Tell them that their teacher will explain later.

    • B.

      I don't know.

    • C.

      Show the portion of the handbook that describes the use of the portfolios by teachers.

    • D.

      To direct them to Christie.

    • E.

      Ask them what the teacher said. Listen quietly. Then direct them back to the website, the handbook and their teacher explaining that each class differs.

    Correct Answer(s)
    C. Show the portion of the handbook that describes the use of the portfolios by teachers.
    E. Ask them what the teacher said. Listen quietly. Then direct them back to the website, the handbook and their teacher explaining that each class differs.
    Explanation
    Teachers will vary in their knowledge, experience and compliance with this campaign. We can only direct students to the expectations the College has for faculty, but cannot predict what faculty will actually say or do.

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  • 5. 

    When a student asks how to set up the ePortfolio, your first responses might include

    • A.

      Did you look at the three websites to choose from?

    • B.

      Have you viewed the tutorial for any of the websites?

    • C.

      Have you tried it yet?

    • D.

      I don't know.

    • E.

      You'll have to come back later, we're busy.

    Correct Answer(s)
    A. Did you look at the three websites to choose from?
    B. Have you viewed the tutorial for any of the websites?
    Explanation
    Asking them about their experience viewing the materials provided again reinforces the process made available by the College. It will give you more information about what guidance they need. It may also reduce your time investment in tutoring the student on ePortfolios.

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  • 6. 

    Have you viewed each of the tutorials?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    If not, please discontinue the quiz, view the tutorials and come back. You need to know what students will be seeing, even if you have no personal need for the tutorials.

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  • 7. 

    Where can students get help with their reflective writing for their ePortfolios?

    • A.

      Their mother

    • B.

      The Community Writing Center

    • C.

      The Math Lab in the SI building at Redwood

    • D.

      The Student Writing Center

    • E.

      Christie

    Correct Answer
    D. The Student Writing Center
    Explanation
    The Student Writing Center is the only resource suggested to students for assistance in writing their reflections.

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  • 8. 

    Have you created a basic ePortfolio yourself, yet?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    I (Christie) would like to see your ePortfolios as soon as you have finished.

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  • 9. 

    Select from the list below: which 3 platforms are approved for use as an ePortfolio.

    • A.

      Weebly

    • B.

      Facebook

    • C.

      Wordpress

    • D.

      Myspace

    • E.

      Yola

    • F.

      Linkedin

    • G.

      MyYearBook

    Correct Answer(s)
    A. Weebly
    C. Wordpress
    E. Yola
    Explanation
    The three platforms that are approved for use as an ePortfolio are Weebly, Wordpress, and Yola. These platforms provide users with the necessary tools and features to create and showcase their portfolios online. They offer customizable templates, easy-to-use interfaces, and the ability to upload various types of content such as images, videos, and documents. Additionally, these platforms are widely recognized and trusted in the industry, making them suitable choices for individuals looking to create professional ePortfolios.

    Rate this question:

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