Quiz: Can You Pass This Eportfolio Test?

9 Questions | Total Attempts: 173

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Quiz: Can You Pass This Eportfolio Test?

Can You Pass This Eportfolio Test? In this quiz, tutors will test their savvy on how to deal with students needing assistance with ePortfolios. It will test and instruct the basics of customer service and how to deal with questions your students may have. Be sure to take it up and share it with other tutors. All the best!


Questions and Answers
  • 1. 
    When a student asks for help with their ePortfolio, what is your first line of response?
    • A. 

      To ask them if they've read the handbook and viewed the tutorials.

    • B. 

      To ask which of the platforms they chose for their ePortfolio.

    • C. 

      To ask them exactly what they need to know.

    • D. 

      To redirect them to Christie or someone else.

    • E. 

      To tell them to wait until you have finished tutoring.

  • 2. 
    When a student says "I don't know what to do" a tutor's response is to ask:
    • A. 

      To ask them if they've read the handbook and viewed the tutorials.

    • B. 

      To ask which of the platforms they chose for their ePortfolio.

    • C. 

      To ask them exactly what they need to know.

    • D. 

      To redirect them to Christie or someone else.

    • E. 

      To tell them to wait until you have finished tutoring.

  • 3. 
    When a student's response is that they've already read the handbook and viewed the tutorials, but they don't understand still, what are some proper responses? 
    • A. 

      To ask them what they can remember so you know where to start.

    • B. 

      To ask them exactly what they need to know.

    • C. 

      To redirect them to Christie or someone else.

    • D. 

      To ask them to accompany you to the computer.

    • E. 

      To offer them a brochure to look at to help them form some questions.

  • 4. 
    When a student asks a tutor to explain what their teacher wants from them, the appropriate response will be:
    • A. 

      Tell them that their teacher will explain later.

    • B. 

      I don't know.

    • C. 

      Show the portion of the handbook that describes the use of the portfolios by teachers.

    • D. 

      To direct them to Christie.

    • E. 

      Ask them what the teacher said. Listen quietly. Then direct them back to the website, the handbook and their teacher explaining that each class differs.

  • 5. 
    When a student asks how to set up the ePortfolio, your first responses might include
    • A. 

      Did you look at the three websites to choose from?

    • B. 

      Have you viewed the tutorial for any of the websites?

    • C. 

      Have you tried it yet?

    • D. 

      I don't know.

    • E. 

      You'll have to come back later, we're busy.

  • 6. 
    Have you viewed each of the tutorials?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Where can students get help with their reflective writing for their ePortfolios?
    • A. 

      Their mother

    • B. 

      The Community Writing Center

    • C. 

      The Math Lab in the SI building at Redwood

    • D. 

      The Student Writing Center

    • E. 

      Christie

  • 8. 
    Have you created a basic ePortfolio yourself, yet?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    Select from the list below: which 3 platforms are approved for use as an ePortfolio.
    • A. 

      Weebly

    • B. 

      Facebook

    • C. 

      Wordpress

    • D. 

      Myspace

    • E. 

      Yola

    • F. 

      Linkedin

    • G. 

      MyYearBook

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