English - Main Test - Home Phone
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10 Multiple choice questionsAllocated time : 20 minutesOpen book test. You can use :The sales binderThe sheets distributed during the trainingYour notes sheets
- 1.
- A.
$2.95/month
- B.
$4.95/month
- C.
$6.95/month
- D.
$8.95/month
- 2.All Home phone packages include the following:
- A.
Free listing in the telephone directory
- B.
By default - Canada and U.S. 40¢/min long distance option if no other Long distance plan is selected
- C.
9-1-1 service
- D.
Unlimited local calling
- E.
All of the above
- 3.Every month, there is a $0.15 fee charged on the customer’s home phone bill. This fee is for what service?
- A.
9-1-1 service
- B.
Connection fee
- C.
CRTC
- D.
Touch-Tone service
- 4.
- A.
Call Display
- B.
Ident-A-Call
- C.
Call Answer
- D.
Call Return
- 5.
- A.
Last 4 digits of the home phone number
- B.
The customer’s date of birth
- C.
The 7 digits of the home phone number
- D.
1234
- 6.
- A.
Unlimited Provincial
- B.
5¢ a minute feature
- C.
40¢ a minute feature
- D.
No plan or feature will be added if the customer does not choose any plan
- 7.
- A.
1
- B.
2
- C.
8
- D.
10
- 8.True or false? There is a free calling feature included for 3 months in the Home phone Lite package.
- A.
True
- B.
False
- 9.True or false? With the Unlimited World long distance plan, you can call to any country in the world for an unlimited amount of time at no extra cost?
- A.
True
- B.
False
- 10.A customer who lives in Toronto tells you he makes calls to his brother in Ottawa every day. He rarely places any other Long Distance calls. Which of the following long distance plan would you recommend?
- A.
Unlimited World
- B.
Unlimited CAN/US with International Calling
- C.
40¢ a minute feature
- D.
Unlimited Provincial
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