Driver Services ISO Quiz (Sop015 Driver Services)
15 Questions
| Attempts: 938
Before we have our audit in November, the entire department must pass this quiz to show we're prepared! Escalation questions are based on 1st shifts escalation policy which can be found in the Driver Services Operations Manual.
Questions and Answers
- 1.What is the Coyote Logistics Quality Policy? (your answer must be exact)
- 2.The Coyote Quality Mission consists of 6 statements; please list one. (this answer does not have to be exact, just very close)
- 3.Moving onto SOP015, which SOP should be referenced if any incidents occur in transit?
- 4.Where is SOP015 Driver Services located?
- 5.What is the definition of ACD?
- 6.List two of the four responsiblities of ACD. (please separate answers with commas)
- 7.How does management measure productivity in Driver Services?
- 8.Please list your shift and the two specific measurable goals that pertain to you.
- 9.If a first shift Driver Services Rep needs to escalate a problem, who do they go to?
- 10.Name the two incidents a DSR can resolve.
- 11.Who is responsible for the effectiveness of the Driver Services process listed in SOP015 Driver Services?
- 12.Per the first shift escalation policy, select who you should notify for Accidents/Full thefts/ High jacking (select all that apply)
- A.
Driver Services Rep
- B.
Team Lead
- C.
Assistant Manager
- D.
Escalate to Issue Resolution Team
- 13.Per the first shift escalation policy, select who you should notify for rate discrepancy.
- A.
Driver Services Rep
- B.
Team Lead
- C.
Assistant Manager
- D.
Director of Driver Services
- 14.Per the first shift escalation policy, select who you should notify if a carrier is refusing to deliver until he gets paid.
- A.
Driver Services Rep
- B.
Team Lead
- C.
Assistant Manager
- 15.Per the first shift escalation policy, select who you should notify for an issue regarding hours of service.
- A.
Driver Services Rep
- B.
Team Lead
- C.
Assistant Manager
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