Driver Services ISO Quiz (Sop015 Driver Services)

  • ISO
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| By CoyoteTrainer
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Quizzes Created: 15 | Total Attempts: 7,818
| Attempts: 970 | Questions: 4 | Updated: Mar 14, 2025
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1. Per the first shift escalation policy, select who you should notify for an issue regarding hours of service.

Explanation

According to the first shift escalation policy, if there is an issue regarding hours of service, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals are likely responsible for overseeing and managing the drivers' schedules and ensuring compliance with hours of service regulations. By notifying both the Team Lead and Assistant Manager, the issue can be addressed and resolved promptly and effectively.

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About This Quiz
Training Quizzes & Trivia

Before we have our audit in November, the entire department must pass this quiz to show we're prepared!
Escalation questions are based on 1st shifts escalation policy which can be found in the Driver Services Operations Manual.

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2. Per the first shift escalation policy, select who you should notify if a carrier is refusing to deliver until he gets paid.

Explanation

According to the first shift escalation policy, if a carrier is refusing to deliver until he gets paid, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals hold higher positions in the hierarchy and have more authority to handle such situations. The Driver Services Rep may not have the necessary decision-making power to address the issue effectively.

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3. Per the first shift escalation policy, select who you should notify for Accidents/Full thefts/ High jacking (select all that apply)

Explanation

The correct answer is to notify the Team Lead, Assistant Manager, and escalate to the Issue Resolution Team for Accidents/Full thefts/High jacking. This is because these incidents require immediate attention and involvement of higher-level authorities to ensure proper handling and resolution. The Team Lead and Assistant Manager have the authority and responsibility to take appropriate actions, while escalating to the Issue Resolution Team ensures that the incident is addressed promptly and effectively.

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4. Per the first shift escalation policy, select who you should notify for rate discrepancy. 

Explanation

The correct answer is Assistant Manager, Director of Driver Services. According to the first shift escalation policy, these two individuals should be notified for rate discrepancies. They are higher-level positions within the Driver Services department and have the authority to address and resolve any issues related to rate discrepancies. The Driver Services Rep and Team Lead may not have the necessary authority or knowledge to handle such matters.

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Per the first shift escalation policy, select who you should notify...
Per the first shift escalation policy, select who you should notify if...
Per the first shift escalation policy, select who you should notify...
Per the first shift escalation policy, select who you should notify...
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