Driver Services ISO Quiz (Sop015 Driver Services)

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| By CoyoteTrainer
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Driver Services ISO Quiz (Sop015 Driver Services) - Quiz

Before we have our audit in November, the entire department must pass this quiz to show we're prepared!
Escalation questions are based on 1st shifts escalation policy which can be found in the Driver Services Operations Manual.


Questions and Answers
  • 1. 

    What is the Coyote Logistics Quality Policy? (your answer must be exact)

  • 2. 

    The Coyote Quality Mission consists of 6 statements; please list one. (this answer does not have to be exact, just very close)

  • 3. 

    Moving onto SOP015, which SOP should be referenced if any incidents occur in transit?

  • 4. 

    Where is SOP015 Driver Services located?

  • 5. 

    What is the definition of ACD?

  • 6. 

    List two of the four responsiblities of ACD. (please separate answers with commas)

  • 7. 

    How does management measure productivity in Driver Services?

  • 8. 

    Please list your shift and the two specific measurable goals that pertain to you.

  • 9. 

    If a first shift Driver Services Rep needs to escalate a problem, who do they go to?

  • 10. 

    Name the two incidents a DSR can resolve.

  • 11. 

    Who is responsible for the effectiveness of the Driver Services process listed in SOP015 Driver Services?

  • 12. 

    Per the first shift escalation policy, select who you should notify for Accidents/Full thefts/ High jacking (select all that apply)

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      Assistant Manager

    • D.

      Escalate to Issue Resolution Team

    Correct Answer(s)
    B. Team Lead
    C. Assistant Manager
    D. Escalate to Issue Resolution Team
    Explanation
    The correct answer is to notify the Team Lead, Assistant Manager, and escalate to the Issue Resolution Team for Accidents/Full thefts/High jacking. This is because these incidents require immediate attention and involvement of higher-level authorities to ensure proper handling and resolution. The Team Lead and Assistant Manager have the authority and responsibility to take appropriate actions, while escalating to the Issue Resolution Team ensures that the incident is addressed promptly and effectively.

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  • 13. 

    Per the first shift escalation policy, select who you should notify for rate discrepancy. 

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      Assistant Manager

    • D.

      Director of Driver Services

    Correct Answer(s)
    C. Assistant Manager
    D. Director of Driver Services
    Explanation
    The correct answer is Assistant Manager, Director of Driver Services. According to the first shift escalation policy, these two individuals should be notified for rate discrepancies. They are higher-level positions within the Driver Services department and have the authority to address and resolve any issues related to rate discrepancies. The Driver Services Rep and Team Lead may not have the necessary authority or knowledge to handle such matters.

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  • 14. 

    Per the first shift escalation policy, select who you should notify if a carrier is refusing to deliver until he gets paid.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      Assistant Manager

    Correct Answer(s)
    B. Team Lead
    C. Assistant Manager
    Explanation
    According to the first shift escalation policy, if a carrier is refusing to deliver until he gets paid, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals hold higher positions in the hierarchy and have more authority to handle such situations. The Driver Services Rep may not have the necessary decision-making power to address the issue effectively.

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  • 15. 

    Per the first shift escalation policy, select who you should notify for an issue regarding hours of service.

    • A.

      Driver Services Rep

    • B.

      Team Lead

    • C.

      Assistant Manager

    Correct Answer(s)
    B. Team Lead
    C. Assistant Manager
    Explanation
    According to the first shift escalation policy, if there is an issue regarding hours of service, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals are likely responsible for overseeing and managing the drivers' schedules and ensuring compliance with hours of service regulations. By notifying both the Team Lead and Assistant Manager, the issue can be addressed and resolved promptly and effectively.

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  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 18, 2011
    Quiz Created by
    CoyoteTrainer

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