Driver Services ISO Quiz (Sop015 Driver Services)

According to the first shift escalation policy, if there is an issue regarding hours of service, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals are likely responsible for overseeing and managing the drivers' schedules and ensuring compliance with hours of service regulations. By notifying both the Team Lead and Assistant Manager, the issue can be addressed and resolved promptly and effectively.

According to the first shift escalation policy, if a carrier is refusing to deliver until he gets paid, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals hold higher positions in the hierarchy and have more authority to handle such situations. The Driver Services Rep may not have the necessary decision-making power to address the issue effectively.

The correct answer is to notify the Team Lead, Assistant Manager, and escalate to the Issue Resolution Team for Accidents/Full thefts/High jacking. This is because these incidents require immediate attention and involvement of higher-level authorities to ensure proper handling and resolution. The Team Lead and Assistant Manager have the authority and responsibility to take appropriate actions, while escalating to the Issue Resolution Team ensures that the incident is addressed promptly and effectively.

The correct answer is Assistant Manager, Director of Driver Services. According to the first shift escalation policy, these two individuals should be notified for rate discrepancies. They are higher-level positions within the Driver Services department and have the authority to address and resolve any issues related to rate discrepancies. The Driver Services Rep and Team Lead may not have the necessary authority or knowledge to handle such matters.