Driver Services ISO Quiz (Sop015 Driver Services)

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By CoyoteTrainer
C
CoyoteTrainer
Community Contributor
Quizzes Created: 15 | Total Attempts: 7,803
| Attempts: 970
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/15 Questions

    Per the first shift escalation policy, select who you should notify for an issue regarding hours of service.

    • Driver Services Rep
    • Team Lead
    • Assistant Manager
Please wait...
About This Quiz

Before we have our audit in November, the entire department must pass this quiz to show we're prepared!
Escalation questions are based on 1st shifts escalation policy which can be found in the Driver Services Operations Manual.

Training Quizzes & Trivia

Quiz Preview

  • 2. 

    Per the first shift escalation policy, select who you should notify if a carrier is refusing to deliver until he gets paid.

    • Driver Services Rep

    • Team Lead

    • Assistant Manager

    Correct Answer(s)
    A. Team Lead
    A. Assistant Manager
    Explanation
    According to the first shift escalation policy, if a carrier is refusing to deliver until he gets paid, the appropriate individuals to notify would be the Team Lead and the Assistant Manager. These individuals hold higher positions in the hierarchy and have more authority to handle such situations. The Driver Services Rep may not have the necessary decision-making power to address the issue effectively.

    Rate this question:

  • 3. 

    Per the first shift escalation policy, select who you should notify for Accidents/Full thefts/ High jacking (select all that apply)

    • Driver Services Rep

    • Team Lead

    • Assistant Manager

    • Escalate to Issue Resolution Team

    Correct Answer(s)
    A. Team Lead
    A. Assistant Manager
    A. Escalate to Issue Resolution Team
    Explanation
    The correct answer is to notify the Team Lead, Assistant Manager, and escalate to the Issue Resolution Team for Accidents/Full thefts/High jacking. This is because these incidents require immediate attention and involvement of higher-level authorities to ensure proper handling and resolution. The Team Lead and Assistant Manager have the authority and responsibility to take appropriate actions, while escalating to the Issue Resolution Team ensures that the incident is addressed promptly and effectively.

    Rate this question:

  • 4. 

    Per the first shift escalation policy, select who you should notify for rate discrepancy. 

    • Driver Services Rep

    • Team Lead

    • Assistant Manager

    • Director of Driver Services

    Correct Answer(s)
    A. Assistant Manager
    A. Director of Driver Services
    Explanation
    The correct answer is Assistant Manager, Director of Driver Services. According to the first shift escalation policy, these two individuals should be notified for rate discrepancies. They are higher-level positions within the Driver Services department and have the authority to address and resolve any issues related to rate discrepancies. The Driver Services Rep and Team Lead may not have the necessary authority or knowledge to handle such matters.

    Rate this question:

  • 5. 

    What is the Coyote Logistics Quality Policy? (your answer must be exact)

  • 6. 

    The Coyote Quality Mission consists of 6 statements; please list one. (this answer does not have to be exact, just very close)

  • 7. 

    Moving onto SOP015, which SOP should be referenced if any incidents occur in transit?

  • 8. 

    Where is SOP015 Driver Services located?

  • 9. 

    What is the definition of ACD?

  • 10. 

    List two of the four responsiblities of ACD. (please separate answers with commas)

  • 11. 

    How does management measure productivity in Driver Services?

  • 12. 

    Please list your shift and the two specific measurable goals that pertain to you.

  • 13. 

    If a first shift Driver Services Rep needs to escalate a problem, who do they go to?

  • 14. 

    Name the two incidents a DSR can resolve.

  • 15. 

    Who is responsible for the effectiveness of the Driver Services process listed in SOP015 Driver Services?

Quiz Review Timeline (Updated): Mar 14, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 18, 2011
    Quiz Created by
    CoyoteTrainer
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.