DirecTV Sales Test: Quiz! Trivia

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Check out our onine quiz concerning DirecTV, the sales and deals it offers. It also presents you with word problems about what to do when you are in certain situations with customers. Many popular packages can be included with DirecTV. A couple of examples include the Premiere Package and the Family Package. This quiz will give you DirecTV wisdom.

Questions and Answers

1.

When choosing the CHOICE package, what rebates are available?
- A.
  
  $16
- B.
  
  $15
- C.
  
  $5
- D.
  
  $10
Correct Answer(s)
A. $16
C. $5

Explanation
There are 2 rebates available: $16 and $5 - totalling $21 off each package.

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2.

What is required for a customer to receive the $5 rebate?
- A.
  
  The customer must sign up for auto pay
- B.
  
  The customer must sign up for emailed invoices
- C.
  
  The customer must create an account at DIRECTV.com
- D.
  
  The customer must sign up for both emailed invoicing and auto bill
Correct Answer
C. The customer must create an account at DIRECTV.com

Explanation
The customer must simply create a DIRECTV.com account to receive the $5 rebate.

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3.

A customer chooses the PREMIER package with only one HD/DVR. Everything is included so his monthly cost for 12 months after rebates will be $88.99/mo.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The HD access($10.00) and DVR service ($6.00) charges are not included in the PREMIER price.

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4.

A customer would like to set up DIRECTV services. You have determined that they are a new customer at a DTH property. The customer indicates that they are looking for HBO and Showtime to be included with their package, but doesn't want to spend the money on the PREMIER package. They only want one standard receiver. Which package should be recommended to the customer?
- A.
  
  FAMILY
- B.
  
  CHOICE
- C.
  
  CHOICE XTRA
Correct Answer
C. CHOICE XTRA

Explanation
CHOICE XTRA will give them 3 months of HBO, Starz, and Showtime for free. This is a good time for the customer to evaluate the service and decide after the promotional period.

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5.

How many channels in the SPORTS PACK are in HD?
- A.
  
  7
- B.
  
  35
- C.
  
  12
- D.
  
  27
Correct Answer
D. 27

Explanation
There are 27 HD channels in the Sports Pack.

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6.

An HD DVR or R22 is required for DIRECTV2PC.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True, an HD DVR or R22 is required.

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7.

How many channels are included in the basic analog portion of BCA?
- A.
  
  25
- B.
  
  48
- C.
  
  52
- D.
  
  42
Correct Answer
B. 48

Explanation
BCA includes a 48 channel basic lineup to all customers.

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8.

If a BCA customer has already upgraded to DIRECTV, how much will it cost them to upgrade to the CHOICE XTRA package?
- A.
  
  $10.99
- B.
  
  $5.00
- C.
  
  $5.99
- D.
  
  $0.00
Correct Answer
B. $5.00

Explanation
Once upgraded to DIRECTV, all upgrades are simply the retail price difference above that.

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9.

According to the DIRECTV SALES GUIDE. Which of the following are suggested as ways to sell a customer?
- A.
  
  Sell the Value not the price
- B.
  
  Focus on DIRECTV's leadership in HD service
- C.
  
  Battle the Competition
- D.
  
  Show the options provided by the many DIRECTV packages
- E.
  
  Use advanced products and services
Correct Answer(s)
A. Sell the Value not the price
B. Focus on DIRECTV's leadership in HD service
C. Battle the Competition
D. Show the options provided by the many DIRECTV packages
E. Use advanced products and services

Explanation
These are all good ways to sell a customer.

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10.

Which package does Palladia HD come with?
- A.
  
  CHOICE
- B.
  
  CHOICE XTRA
- C.
  
  HD XTRA PACK
- D.
  
  SPORTS PACK
Correct Answer
C. HD XTRA PACK

Explanation
It can only be found in the HD Xtra package.

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11.

How many hours of HD programming can an HR22 record?
- A.
  
  50 hours
- B.
  
  100 hours
- C.
  
  400 hours
- D.
  
  None
Correct Answer
B. 100 hours

Explanation
400 hours of SD programming or 100 hours of HD programming can be recorded.

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12.

DIRECTV’s Mix channels let customers see multiple channels at the same time on one screen. Some examples of these channels are News Mix and Sports Mix. Which receivers are compatible with these mix channels?
- A.
  
  Only Standard receivers
- B.
  
  Only HD DVRs and R22s
- C.
  
  All DVRs
- D.
  
  All receivers
Correct Answer
D. All receivers

Explanation
All receivers are compatible with the Mix channels

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 19, 2022

Quiz Edited by
ProProfs Editorial Team
May 12, 2009

Quiz Created by
Redfield99

DirecTV Sales Test: Quiz! Trivia

When choosing the CHOICE package, what rebates are available?

What is required for a customer to receive the $5 rebate?

A customer chooses the PREMIER package with only one HD/DVR. Everything is included so his monthly cost for 12 months after rebates will be $88.99/mo.

How many channels in the SPORTS PACK are in HD?

An HD DVR or R22 is required for DIRECTV2PC.

How many channels are included in the basic analog portion of BCA?

If a BCA customer has already upgraded to DIRECTV, how much will it cost them to upgrade to the CHOICE XTRA package?

According to the DIRECTV SALES GUIDE. Which of the following are suggested as ways to sell a customer?

Which package does Palladia HD come with?

How many hours of HD programming can an HR22 record?

DIRECTV’s Mix channels let customers see multiple channels at the same time on one screen. Some examples of these channels are News Mix and Sports Mix. Which receivers are compatible with these mix channels?