Dell CTS Test Trivia Questions! Quiz

It is not okay for the customer to go and do her laundry while the installation of the printer is being done through DellConnect session. The installation process may require the customer's input or assistance at certain stages, such as confirming settings or troubleshooting any issues that may arise. Additionally, the customer may need to provide access or permissions during the installation process, which would require their presence. Therefore, it is necessary for the customer to be available during the installation to ensure a smooth and successful setup of the printer.

The correct answer is "ipconfig." The ipconfig command is used to check the IP address on a network. It displays the IP address, subnet mask, and default gateway for all network adapters on a device. This command is commonly used in Windows operating systems to troubleshoot network connectivity issues and gather information about the network configuration.

In Vista, the UAC (User Access Control) can be enabled or disabled in the User Accounts Settings. This setting allows the user to control the level of security prompts and notifications that appear when making changes to the system. By accessing the User Accounts Settings, users can easily enable or disable UAC according to their preferences.

To go into the registry settings in Windows, Jim would use the "regedit" command. This command opens the Registry Editor, which allows users to view and modify the registry settings in their Windows operating system.

Verifying the Customer's Shipping Address while creating a Dispatch is called VDI.

All of the options listed are examples of active listening. Paraphrasing or confirming what the customer has just said shows that the listener is actively engaged and understanding the customer's message. Verbal nodding with words like "Right," I see," and "Yes" also demonstrates active listening by acknowledging the customer's statements. Clarifying the issue indicates that the listener is actively seeking to understand and resolve any confusion or misunderstandings. Therefore, all of the answers are correct examples of active listening.

If the 32-bit Diagnostic utility is not present on the customer's system, the available option is to run the 32-bit Diagnostics from the Resource CD. This means that the customer can use the Resource CD to access and run the diagnostic utility. This option allows for troubleshooting and identifying any issues or problems with the system.

The correct answer suggests that the best course of action is to position DOC (Designated Onsite Contact) and connect the customer to paid support. This means that the customer should be connected to a professional technician who can provide assistance with installing the old HP Printer on the new Dell Studio Desktop computer. This option ensures that the customer receives the necessary expertise and support to successfully complete the installation process.

DSN, which stands for Dell Service Number, is the best tool to research the issue with the customer's Dell computer. DSN is a dedicated support line provided by Dell, specifically for addressing customer queries and troubleshooting technical problems. By using DSN, the customer can directly connect with Dell's support team, who are trained and experienced in resolving Dell computer issues. This tool ensures that the customer receives accurate and reliable assistance, tailored to their specific problem.

CTS (Clear to Send) is a signal used in telecommunications to indicate that a device is ready to receive data. In this context, the question is asking which CO# (Central Office Number) is supported by CTS. The correct answer is 9,13,19,22,29, which implies that CTS supports these specific CO#s.

Based on the given information, the issue seems to be "No Boot". This is because Sam is able to turn on the laptop and see the Dell logo, indicating that there is power. However, the presence of a blinking cursor on a black screen with no error message suggests that the laptop is not able to successfully boot into the operating system.

The correct order for the keys to "Enter BIOS", "Enter one-time boot menu", and "Enter Windows advanced boot menu" on Dell computers is F2, F12, F8. Pressing F2 allows access to the BIOS settings, F12 opens the one-time boot menu, and F8 brings up the Windows advanced boot menu.

The Dell Tech Support agent is referring to the process of performing a Dell Factory Image Restore using the F8 menu. This process will restore the computer's operating system to its original factory settings, effectively erasing all data from the system.

To pull the system to the depot, the appropriate dispatch to select would be "Service." This is because a service dispatch is typically used when there is a need for maintenance, repair, or any other kind of service-related task. By selecting the service dispatch, the system will be directed towards the depot for the necessary service it requires.

To change the ownership of the system purchased from BEST BUY under John's name, he would go to dell.com/register. This is the correct answer because registering the product on the official Dell website is the most likely and appropriate way to transfer ownership and update the account information.

The correct answer is "On Service Location field in Siebel." In order to update the address where the replacement parts should be sent, the customer needs to provide the new address in the Service Location field in Siebel. This will ensure that the parts are delivered to the correct location.

OS/Drivers CDs are dispatched as EXG, which most likely stands for "Express Delivery" or "Expedited Shipping." This suggests that the CDs are sent using a fast and efficient delivery method to ensure that they reach the recipient quickly. This could be beneficial for customers who urgently need the OS/Drivers CDs to install or update their operating system and drivers.

Stella will be charged $29 for EWS (Extended Warranty Support) for her 2-year-old printer that is no longer under warranty. This implies that she can still receive support for her printer by paying this fee.

The customer is referring to a video card. A video card is a circuit board that is typically around 5-6 inches long and is fixed onto the motherboard of a desktop computer. It does not have any cables or wires attached to it and often has a fan on one side to keep it cool. The video card is responsible for generating and outputting the video and graphics to the computer's display.

APIPA stands for Automatic Private IP Addressing. It is a feature in computer networking where an IP address is automatically assigned to a device when it is unable to obtain an IP address from a DHCP server. The range of valid APIPA addresses is from 169.254.0.1 to 169.254.255.254. Therefore, both 169.254.0.1 and 169.254.192.168 are valid examples of APIPA addresses. The other two IP addresses, 192.168.1.1 and 255.255.255.0, do not fall within the range of APIPA addresses and are not valid examples.

Lifetime Phone Support is available to systems that were shipped before 9/28/2004.

The correct answer is to provide the customer with free support, troubleshoot the issue, and transfer them to OWR (Onsite Warranty Repair) for any necessary hardware replacements. This is the appropriate workflow because the customer purchased the system from Dell and is entitled to receive support and warranty services. Since the Entitlements tab does not show the field for "Limited Phone Support," it indicates that the customer's support entitlement may be different. Therefore, providing free support and transferring to OWR ensures that the customer receives the necessary assistance and hardware replacements as per their entitlement.

Open-ended questions are those that cannot be answered with a simple "yes" or "no" and require the respondent to provide more detailed information or explanation. In this case, "What do you use it for?" and "Describe what all you see on the screen" are both open-ended questions as they prompt the person to provide a detailed response and elaborate on their thoughts or observations. The other options, such as "Are the diagnostic lights green or amber?" and "Is the printer cartridge new?" can be answered with a simple "yes" or "no" and therefore are not open-ended questions.

To initiate 'Symantec PC Restore' on a Dell computer running on Windows XP, you need to press 'Ctrl + F11' on the Dell logo.

Based on the given information, the best option would be to transfer the customer to OWR (Offsite Work Repair) for repairs. Since the customer has a valid Next Business Day and Limited Phone Support warranty, OWR would be the appropriate option for repairs. Additionally, the customer does not have Complete Care, which suggests that sending the system to the depot for repairs under CC or dispatching an onsite technician to replace the motherboard may not be feasible options. Lastly, giving a complete system exchange to the customer is not mentioned as a possibility in this scenario.

The Power-On Self-Test (POST) is a diagnostic process that a computer goes through when it is turned on. It checks if the essential components of the computer are functioning properly. The motherboard is the main circuit board that connects all the components together. The processor is the central processing unit that performs calculations and executes instructions. Memory is required to store and retrieve data. Therefore, the motherboard, processor, and memory are essential components for completing the POST. The keyboard/mouse and monitor are not necessary for the POST process.

The correct answer is Hard Drive, Optical Drive, and Keyboard. These components are typically referred to as a CRU (Customer Replaceable Unit) on Dell portable computers. A CRU is a part that can be easily replaced by the customer without the need for professional assistance or specialized tools. The hard drive, optical drive, and keyboard are all essential components that may need to be replaced or upgraded over time, and Dell ensures that customers can easily do so without any hassle.

Amit should issue a NON-SVC CALL and create SYS EXG. This means that he should create a non-service call in the Dell Support Network (DSN) and generate a system exchange (SYS EXG) for the customer. This is the appropriate action to take when there is a safety hazard, such as fire, reported from the computer.

The given answer includes the combinations that satisfy the conditions to complete VA. These combinations are: Dell Customer# + First & Last Name, Express Svc Code + Zip Code, and Phone# + Shipping Address + Zip Code. These combinations fulfill the requirement of having specific information paired together, such as customer number with name, service code with zip code, and phone number with shipping address and zip code.

The correct methods to run PSA on Dell portable systems with PAID diagnostics are Fn + Power, 'Diagnostics' option in Onetime Boot Menu, and Plug-in the Power cord while holding the Power Button down. These methods allow users to access the diagnostic tools and perform necessary tests on the system. Ctrl + F11 and Alt + D on Dell logo are not the correct methods for running PSA on Dell portable systems with PAID diagnostics.