This quiz tests knowledge on Medicaid service management, including history tracking, request approval, and understanding special conditions.
Approved
Denied
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Updates
Plan Change
Enrollment
Special Condition
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00/00/0000
11/30/2014
12/31/2014
12/31/2299
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Social Security Administration
Department of Elder Affairs
Department of Children and Families
Agency of Healthcare Administration
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HomeSafenet and Children's Medical Services
Children's Medical Services
HomeSafenet
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Address, DOB, or card control number.
Full name, DOB, or address.
Recipient ID, Social Security number, or gold card number.
Full name, social security number, or recipient ID.
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GC1
GC8
GC11
GC9
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GC17
GC4
GC9
GC5
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Member chose health plan.
Member was auto assigned.
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Provide the call with the next open enrollment dates.
Call a supervisor for approval to use a GC1610.
Call a supervisor for approval to use a GC1612.
Refer to the AHCA Medicaid Helpline for further assistance.
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True
False
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Complete the plan change online.
Call SSA.
Call the Elder Helpline.
Call the SMMC line to request a plan change.
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A Medicaid program that helps elders with financial needs.
A Medicare and Medicaid program that helps people meet their health needs in the community instead of going to a nursing home or other care facility.
A Medicare program that helps elders meet their LTC needs in the community instead of going to a facility.
A Medicare and Medicaid program that helps people receive their health needs from any facility in their region.
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PACE
LTCN
LTCC
PACE and LTCN
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The agent should place the request on the discrepancy log.
The agent should confirm the auto-assignment and explain that no change can be made at this time.
The agent should tell the caller to call back after the cut-off date.
The agent should process the change through the wizard.
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The cut-off day is the Thursday before the 2nd to the last Saturday of every month.
The cut-off day is the second to the last day of the month.
The cut-off is immediately after the green check mark appears in HealthTrack.
The cut-off is the last day of the month.
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90
30
180
60
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Tell the caller the appointment needs to be cancelled and and re-scheduled with the new plan.
Explain Continuity of Care and refer to the new plan for more information.
Tell the caller the previous plan will cover services for up to 60 days.
Tell the caller the appointment will not be covered because the provider is not part of the MMA plan.
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Homemaker Services
Personal Care
Hospice
Caregiver Training
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Home Accessibility Adaptation Services
Hospice
Respite Care
Caregiver Training
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Care Coordination/Case Management
Adult Companion Care
Personal Care
Assisted Living
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Home Delivered Meals
Hospice
Personal Care
Nutritional Assessment/Risk Reduction Services
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Assistive Care Services
Attendant Care
Homemaker Services
Personal Care
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Recipient is receiving Medicaid from the Social Security Administration.
Recipient has APD: IC meaning they are currently incarcerated.
Medicaid ended on 5/1/2010.
Recipient is currently living in an Intermediate Care Facility for Persons with Developmental Disabilities.
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The recipient's LTC coverage has been terminated and they are no longer receiving services.
The recipient experienced a temporary loss and must pay for services until coverage is reinstated.
The recipient has experienced a temporary loss and will continue services at no charge for 60 days.
The recipient is not eligible to be enrolled into a LTC plan
Cannot change the plan while in Med Pending.
May be billed for services if Medicaid is denied.
May disenroll.
All of the above.
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The LTC Program is a program that provides services to women and children.
The LTC Program is a program that provides services to the terminally ill.
The LTC Program is a program that provides long-term care services to elder and disabeld adult enrollees.
The LTC Program is a program that only caters to the elderly.
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She has (LTCC) indicator next to her level of care.
She has APD: WL meaning she is on the Agency for Persons with Disabilities Waitlist.
She has ( MWA ) ACWM.
She has APD: WL meaning she is on the Weight Loss Waiver Program.
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Inform the caller that you are not allowed to speak with any agencies and instruct them to have the member call back.
Document the callers Name, DOB, last 5 of SSN, and Certification or License Number and continue with the call.
Document the caller's Name, Agency & Title, Work Phone Number, Statement of Authority and continue with the call.
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LTC
Better Health
MMA
Humana Medical Plan
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Medicaid gold card number
Eligibility Span
Call history
Case documentation
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02/12/2015
04/16/2015
07/30/2014
02/13/2015
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DCF
AHCA
Elder Helpline
SSI
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Medicaid Reform HMO
FFS/Straight Medicaid
Medipass
This recipient does not have active Medicaid.
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Recipients 18 years or older that qualify for Long-term Care services.
All recipients living in Dade County that have a nursing home level of care.
Recipients with a PACE level of care, who are 55 years or older, and live near a PACE region.
Recipients that receive SSI, are disabled, and are live in certain zip codes.
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Place this on the discrepancy log.
Escalate this to Marsha and Lisa because the recipient should be excluded with TPL 19
Tell the caller that due to the type of Medicaid that is on file, they will need to select a plan.
Verify if the recipient has a special condition on file to determine if the caller is eligible to enroll with that plan.
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Submit a supervisor task for further research.
If the recipient wants the auto-assignment into Freedom, select accept assignment.
Place this on the discrepancy log for processing.
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Special Conditions
Level of Care
Waiver Program
Eligibility
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When a recipient changes from one MMA plan to another MMA plan.
When a recipient changes from FFS to a MMA plan.
All of the Above
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