Custom Decorators Quiz V 1.0
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What do we think the most effective way is to initiate contact with Costco members?
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Stand behind your table/display and wait for them to approach you
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Give them a smile, say hello, try to initiate a conversation and steer it towards their home project/our in-home design service
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Run up to them with a brochure and yell, "Costco in-home design service now taking appointments!!!"
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This quiz will ask you 10 basic questions concerning Custom Decorators. This quiz must be answered with 100% accuracy before you are eligible to work a CORA USA event. Each question is taken directly from the training material you have already received through training. Corausa. Com You have unlimited attempts to complete this quiz. Good Luck!
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- 2.
If Costco decided to move your display during your event, what should you do firs
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Call and inform your Regional Rep, then reset the display
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Complain to the Costco manager
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Call the client
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Move the display back
Correct Answer
A. Call and inform your Regional Rep, then reset the displayExplanation
If Costco decided to move your display during your event, the best course of action would be to call and inform your Regional Rep. This is because the Regional Rep is the appropriate person to handle any issues or concerns related to the event. By informing them, you can ensure that they are aware of the situation and can take appropriate action. After informing the Regional Rep, it would be advisable to reset the display to its original position to ensure it is properly presented to customers.Rate this question:
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- 3.
True or False? Your DAR forms (leads) must be faxed in the same day they are generated?
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True
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False
Correct Answer
A. TrueExplanation
The correct answer is True because it is important to fax the DAR forms (leads) on the same day they are generated. This ensures that the information is transmitted promptly and accurately to the relevant parties. Delaying the faxing process may result in the leads becoming outdated or losing their relevance, which can hinder the effectiveness of any follow-up actions or sales efforts. Therefore, it is crucial to complete this task promptly to maximize the potential benefits of the generated leads.Rate this question:
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- 4.
You MUST send a FotoPunch for which of the following.
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Bathroom breaks
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Lunch
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CORA related phone calls
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10 minute breaks
Correct Answer
A. LunchExplanation
The correct answer is lunch because it is a designated time for employees to take a break and have a meal. It is important to track lunch breaks to ensure that employees are taking the appropriate amount of time for their break and to monitor their attendance during this period.Rate this question:
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- 5.
If you are setting up the display, what should you bring with you?
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Client set=-up instructions
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Someone to help you
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Water bottle
Correct Answer
A. Client set=-up instructionsExplanation
When setting up a display, it is important to bring client set-up instructions. These instructions provide guidance on how to properly assemble and arrange the display according to the client's specifications. Without these instructions, there may be confusion or mistakes in the set-up process, resulting in an inaccurate or unsatisfactory display. Bringing the client set-up instructions ensures that the display is set up correctly and meets the client's expectations.Rate this question:
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- 6.
True or False? You can be removed from the event if you write your name and/or contact information on brochures or provide customers your personal contact information?
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True
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False
Correct Answer
A. TrueExplanation
If you write your name and/or contact information on brochures or provide customers your personal contact information, it is possible to be removed from the event. This is because events often have rules and regulations in place to protect the privacy of attendees and prevent unauthorized marketing or solicitation. By sharing personal contact information, you may be violating these rules and could face consequences such as being asked to leave the event.Rate this question:
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- 7.
What is the FotoPunch number that you will text with a picture of yourself in front of the display each time you arrive or leave Costco?
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866-PCT-PNCH
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866-333-8254
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78624 (PUNCH)
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866-HLP-DESK
Correct Answer
A. 78624 (PUNCH)Explanation
The correct answer is 78624 (PUNCH). This is the FotoPunch number that you will text with a picture of yourself in front of the display each time you arrive or leave Costco.Rate this question:
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- 8.
What is included in the total carpet price the designer will quote the customer?
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The in-home design consultation
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Measuring and installation
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Tear and haul
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Furniture move
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All of the above
Correct Answer
A. All of the aboveExplanation
The correct answer is "All of the above." This means that the total carpet price quoted by the designer will include the cost of the in-home design consultation, measuring and installation, tear and haul, as well as furniture move. This suggests that the designer offers a comprehensive package that covers all aspects of the carpet installation process, providing convenience and a hassle-free experience for the customer.Rate this question:
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- 9.
What is an effective way to assess a members interest in our service?
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No need to qualify them or determine interest - the goal is to get them signed up for an appointment no matter what.
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Ask them questions about their home, lifestyle, what kinds of flooring and/or window coverings do they have now, what are they looking to change, update, and when
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Make assumptions based on their appearance
Correct Answer
A. Ask them questions about their home, lifestyle, what kinds of flooring and/or window coverings do they have now, what are they looking to change, update, and whenExplanation
Asking them questions about their home, lifestyle, current flooring and/or window coverings, and their desired changes and updates can help assess their interest in the service. This approach allows for gathering information about their specific needs and preferences, which can help tailor the service to meet their requirements. Making assumptions based on appearance may not provide accurate insights into their interest in the service.Rate this question:
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- 10.
What information is crucial to get from the Costco member and put on your DAR form?
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Who -name, address, zip code, phone number and email address
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When - when will they be ready to start their project
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What - details on the products they are interested in
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Where-be sure to verify address is where the project is going to be done (may be new home, vacation home, investment property, etc.)
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All of the above
Correct Answer
A. All of the aboveExplanation
The information that is crucial to get from the Costco member and put on the DAR form includes their name, address, zip code, phone number, email address, when they will be ready to start their project, details on the products they are interested in, and verifying the address where the project is going to be done.Rate this question:
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- 11.
Which of the following is Costco’s return policy (excluding electronics)?
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90 days
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Full customer satisfaction
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No returns without a receipt
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90 days with a receipt
Correct Answer
A. Full customer satisfactionExplanation
Costco's return policy, excluding electronics, is based on full customer satisfaction. This means that customers can return their purchases for any reason and receive a full refund. Unlike some other retailers, Costco does not have a specific time limit for returns, allowing customers to return items at any time. Additionally, Costco does not require a receipt for returns, although having a receipt can facilitate the return process. Overall, Costco's return policy aims to prioritize customer satisfaction and provide a hassle-free return experience.Rate this question:
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- 12.
True or False? The door count is required every day?
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the door count is required every day. This means that counting the number of people entering or exiting through a door is necessary on a daily basis. The answer "True" indicates that the statement is correct and the door count is indeed required every day.Rate this question:
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- 13.
True or False? A customer can buy our products through our in-home design service and install themselves?
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True
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False
Correct Answer
A. FalseExplanation
False. The statement is incorrect because it states that a customer can buy products through the in-home design service and install them themselves. This implies that the customer can both purchase the products and perform the installation, which is not true.Rate this question:
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- 14.
Who should I contact first if I have a question about my event?
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Regional Rep
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Help Desk
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The other rep
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Costco
Correct Answer
A. Regional RepExplanation
If you have a question about your event, the best person to contact first would be the Regional Rep. They are likely to have the most knowledge and information about the event and can provide you with the necessary guidance and assistance. The Help Desk may also be able to help, but the Regional Rep would be the most appropriate initial point of contact. The other rep and Costco are not mentioned as suitable options for addressing event-related questions.Rate this question:
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- 15.
What is the most important benefit you should be communicating to Costco members?
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Our Superior Product
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Our Value
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Our Warranties
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Our in-home design service - our designers is what sets us apart
Correct Answer
A. Our in-home design service - our designers is what sets us apartExplanation
The most important benefit that should be communicated to Costco members is the in-home design service provided by the company. This service, along with the expertise and skills of the designers, is what sets the company apart from its competitors. By emphasizing this unique offering, Costco can highlight the personalized and tailored experience that members can expect, which adds value and enhances the overall customer satisfaction.Rate this question:
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- 16.
What is the CDI company mission statement that drives our business decisions and impacts our interactions with Costco members?
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Be the best in the eyes of our customers, employees and shareholders
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We are the trusted provider of personalized decorating service, giving our clients peace of mind and pride in their homes
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To approach all client projects with competitive creativity and flair and to service our clients to the highest professional level
Correct Answer
A. We are the trusted provider of personalized decorating service, giving our clients peace of mind and pride in their homesExplanation
The CDI company mission statement that drives our business decisions and impacts our interactions with Costco members is to be the trusted provider of personalized decorating service, giving our clients peace of mind and pride in their homes. This statement emphasizes the importance of providing a high level of service to customers and ensuring their satisfaction and happiness with their home decor. It also highlights the goal of building trust and establishing CDI as a reliable and reputable company in the industry.Rate this question:
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- 17.
How often do pictures of the display need to be uploaded to the dashboard?
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Once a week
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Every day
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Only at set-up and wrap-up
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Once during the event
Correct Answer
A. Every dayExplanation
Pictures of the display need to be uploaded to the dashboard every day. This suggests that regular updates and monitoring of the display are required. By uploading pictures daily, it allows for real-time tracking and assessment of the display's performance and any necessary adjustments that may be needed.Rate this question:
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- 18.
What is NOT one of the Hunter Douglas products we offer?
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Blinds
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Shades & Sheers
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Indoor Shutters
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Outdoor/Hurricane Shutters
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Custom Drapery
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Custom Bedding
Correct Answer
A. Outdoor/Hurricane ShuttersExplanation
Outdoor/Hurricane Shutters are not one of the Hunter Douglas products offered. The other options listed, such as Blinds, Shades & Sheers, Indoor Shutters, Custom Drapery, and Custom Bedding, are all products that Hunter Douglas offers. However, Outdoor/Hurricane Shutters are not part of their product range.Rate this question:
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- 19.
A CORA USA Sales Representative should NEVER (click all that apply)
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Wear hoodies
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Complain to Costco
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Offer ideas
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Arrive late
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Store Costco merchandise in the display to buy later
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Talk to every Costco member that walks by
Correct Answer(s)
A. Wear hoodies
A. Complain to Costco
A. Arrive late
A. Store Costco merchandise in the display to buy later -
- 20.
Which of the following items are not allowed at the display?
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Notepad
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Cell phone
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Costco pizza
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Hidden water bottle
Correct Answer
A. Cell phoneExplanation
The question asks for items that are not allowed at the display. The options given are Notepad, Cell phone, Costco pizza, and Hidden water bottle. Out of these options, the item that is not allowed at the display is the Cell phone.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 26, 2012Quiz Created by
CORAUSA
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