Custom Decorators Quiz V 1.0
This quiz will ask you 10 basic questions concerning Custom Decorators. This quiz must be answered with 100% accuracy before you are eligible to work a CORA USA event. Each question is taken directly from the training material you have already received through training. Corausa. Com You have unlimited attempts to complete this quiz. Good Luck! Please enter your FIRST & LAST name in the Enter Your Name field Below.
- 1.What is the most important benefit you should be communicating to Costco members?
- A.
Our Superior Product
- B.
Our Value
- C.
Our Warranties
- D.
Our in-home design service - our designers is what sets us apart
- 2.What is included in the total carpet price the designer will quote the customer?
- A.
The in-home design consultation
- B.
Measuring and installation
- C.
Tear and haul
- D.
Furniture move
- E.
All of the above
- 3.What is NOT one of the Hunter Douglas products we offer?
- A.
Blinds
- B.
Shades & Sheers
- C.
Indoor Shutters
- D.
Outdoor/Hurricane Shutters
- E.
Custom Drapery
- F.
Custom Bedding
- 4.True or False? A customer can buy our products through our in-home design service and install themselves?
- A.
True
- B.
False
- 5.True or False? Your DAR forms (leads) must be faxed in the same day they are generated?
- A.
True
- B.
False
- 6.True or False? You can be removed from the event if you write your name and/or contact information on brochures or provide customers your personal contact information?
- A.
True
- B.
False
- 7.What do we think the most effective way is to initiate contact with Costco members?
- A.
Stand behind your table/display and wait for them to approach you
- B.
Give them a smile, say hello, try to initiate a conversation and steer it towards their home project/our in-home design service
- C.
Run up to them with a brochure and yell, "Costco in-home design service now taking appointments!!!"
- 8.What is an effective way to assess a members interest in our service?
- A.
No need to qualify them or determine interest - the goal is to get them signed up for an appointment no matter what.
- B.
Ask them questions about their home, lifestyle, what kinds of flooring and/or window coverings do they have now, what are they looking to change, update, and when
- C.
Make assumptions based on their appearance
- 9.What information is crucial to get from the Costco member and put on your DAR form?
- A.
Who -name, address, zip code, phone number and email address
- B.
When - when will they be ready to start their project
- C.
What - details on the products they are interested in
- D.
Where-be sure to verify address is where the project is going to be done (may be new home, vacation home, investment property, etc.)
- E.
All of the above
- 10.What is the CDI company mission statement that drives our business decisions and impacts our interactions with Costco members?
- A.
Be the best in the eyes of our customers, employees and shareholders
- B.
We are the trusted provider of personalized decorating service, giving our clients peace of mind and pride in their homes
- C.
To approach all client projects with competitive creativity and flair and to service our clients to the highest professional level
- 11.Who should I contact first if I have a question about my event?
- A.
Regional Rep
- B.
Help Desk
- C.
The other rep
- D.
Costco
- 12.What is the FotoPunch number that you will text with a picture of yourself in front of the display each time you arrive or leave Costco?
- A.
866-PCT-PNCH
- B.
866-333-8254
- C.
78624 (PUNCH)
- D.
866-HLP-DESK
- 13.You MUST send a FotoPunch for which of the following.
- A.
Bathroom breaks
- B.
Lunch
- C.
CORA related phone calls
- D.
10 minute breaks
- 14.If you are setting up the display, what should you bring with you?
- A.
Client set=-up instructions
- B.
Someone to help you
- C.
Water bottle
- 15.A CORA USA Sales Representative should NEVER (click all that apply)
- A.
Wear hoodies
- B.
Complain to Costco
- C.
Offer ideas
- D.
Arrive late
- E.
Store Costco merchandise in the display to buy later
- F.
Talk to every Costco member that walks by
- 16.Which of the following is Costco’s return policy (excluding electronics)?
- A.
90 days
- B.
Full customer satisfaction
- C.
No returns without a receipt
- D.
90 days with a receipt
- 17.If Costco decided to move your display during your event, what should you do firs
- A.
Call and inform your Regional Rep, then reset the display
- B.
Complain to the Costco manager
- C.
Call the client
- D.
Move the display back
- 18.True or False? The door count is required every day?
- A.
True
- B.
False
- 19.Which of the following items are not allowed at the display?
- A.
Notepad
- B.
Cell phone
- C.
Costco pizza
- D.
Hidden water bottle
- 20.How often do pictures of the display need to be uploaded to the dashboard?
- A.
Once a week
- B.
Every day
- C.
Only at set-up and wrap-up
- D.
Once during the event
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