CSPD CST Chapter 20
11 Questions
| Total Attempts: 850
Chapter 20
Questions and Answers
- 1.Quality requires the efforts and participation of everyone in the healthcare facility
- A.
True
- B.
False
- 2.A failure mode and effects analysis tries to predict failures before they occur
- A.
True
- B.
False
- 3.The international standards organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities
- A.
True
- B.
False
- 4.Quality processes are limited to administration and the risk management department
- A.
True
- B.
False
- 5.Quality management is patient focused
- A.
True
- B.
False
- 6.Providing quality products and services is relatively easy for central service techs
- A.
True
- B.
False
- 7.Customer surveys are ineffective tools in establishing central service quality process
- A.
True
- B.
False
- 8.If everyone develops a quality driven focus written policies and procedures are not necessary in the central service department
- A.
True
- B.
False
- 9.A root cause analysis is a proactive approach to quality
- A.
True
- B.
False
- 10.Input, thoughtput, output, and outcome are 4 main focuses of total quality improvement (TQI)
- A.
True
- B.
False
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