CSPD CST Chapter 20

11 Questions | Total Attempts: 825

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CST Quizzes & Trivia

Chapter 20


Questions and Answers
  • 1. 
    Quality requires the efforts and participation of everyone in the healthcare facility
    • A. 

      True

    • B. 

      False

  • 2. 
    A failure mode and effects analysis tries to predict failures before they occur
    • A. 

      True

    • B. 

      False

  • 3. 
    The international standards organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities
    • A. 

      True

    • B. 

      False

  • 4. 
    Quality processes are limited to administration and the risk management department
    • A. 

      True

    • B. 

      False

  • 5. 
    Quality management is patient focused
    • A. 

      True

    • B. 

      False

  • 6. 
    Providing quality products and services is relatively easy for central service techs
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer surveys are ineffective tools in establishing central service quality process
    • A. 

      True

    • B. 

      False

  • 8. 
    If everyone develops a quality driven focus written policies and procedures are not necessary in the central service department
    • A. 

      True

    • B. 

      False

  • 9. 
    A root cause analysis is a proactive approach to quality
    • A. 

      True

    • B. 

      False

  • 10. 
    Input, thoughtput, output, and outcome are 4 main focuses of total quality improvement (TQI)
    • A. 

      True

    • B. 

      False

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