CSPD CST Chapter 20

The statement is true because in total quality improvement (TQI), the four main focuses are input, thoughtput, output, and outcome. Input refers to the resources and materials used in the process, thoughtput refers to the activities and processes that transform the input into output, output refers to the final products or services, and outcome refers to the overall results and impact of the process. These four focuses help organizations identify areas for improvement and ensure that quality is maintained throughout the entire process.

The statement suggests that if everyone in the central service department develops a quality driven focus, then written policies and procedures are not necessary. However, this is not true. Even with a quality driven focus, written policies and procedures are still necessary in order to provide clarity, consistency, and accountability in the department's operations. These written guidelines help ensure that tasks are performed correctly and efficiently, and also serve as a reference for employees. Therefore, the answer is False.

A failure mode and effects analysis (FMEA) is a systematic approach used to identify potential failures in a system, process, or product and assess their potential effects. By analyzing the possible failure modes and their potential consequences, an FMEA aims to anticipate and prevent failures before they happen. This proactive approach helps in identifying and addressing potential risks and improving the overall reliability and safety of the system. Therefore, the statement "A failure mode and effects analysis tries to predict failures before they occur" is true.

Quality processes are not limited to just the administration and risk management department. Quality processes should be implemented and followed by all departments within an organization, as they are essential for ensuring the overall quality of products or services. This includes departments such as production, operations, customer service, and more. By involving all departments in quality processes, organizations can achieve better quality control and continuous improvement throughout their operations. Therefore, the statement that quality processes are limited to administration and the risk management department is false.

Customer surveys can be effective tools in establishing central service quality processes. Surveys provide valuable feedback from customers, allowing businesses to identify areas for improvement and make informed decisions about their service quality. By analyzing survey responses, companies can identify trends, patterns, and common issues, enabling them to implement changes and enhance their overall service quality. Surveys also help in measuring customer satisfaction and loyalty, enabling businesses to track their performance over time and make necessary adjustments. Therefore, the statement that customer surveys are ineffective tools in establishing central service quality processes is false.

The statement is false because the international standards organization (ISO) does not use routine and unannounced inspections to monitor standards in healthcare facilities. While ISO does set standards for various industries, including healthcare, it does not directly conduct inspections. Instead, ISO accredits certification bodies that are responsible for conducting audits and inspections to ensure compliance with ISO standards. These audits are typically planned and scheduled in advance, rather than being routine or unannounced.

Central service techs are responsible for ensuring the quality of products and services provided. They have the necessary skills and knowledge to maintain and repair equipment, sterilize instruments, and ensure that everything is in proper working order. With their expertise, they can easily identify any issues and take appropriate actions to provide quality products and services. Therefore, it can be concluded that providing quality products and services is relatively easy for central service techs.

The statement "a root cause analysis is a proactive approach to quality" is false. Root cause analysis is a reactive approach to quality, as it is performed after an issue or problem has occurred. It is a methodical process of identifying the underlying causes of a problem in order to prevent its recurrence. Proactive approaches to quality, on the other hand, focus on preventing problems from occurring in the first place through preventive measures and continuous improvement techniques.

Quality management is not necessarily patient focused. While patient satisfaction and safety are important aspects of quality management, it also involves other factors such as process improvement, efficiency, and effectiveness. Patient focus is just one component of a comprehensive quality management system. Therefore, the statement that quality management is patient focused is false.