CSQA Prep - Chapter 2- Quality Leadership

55 Questions | Total Attempts: 449

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CSQA Quizzes & Trivia

This quiz tests out your knowledge from Chapter 2 - Quality Leadership.


Questions and Answers
  • 1. 
    The two biggest mistakes usually made when implementing a quality management environment. (p. 2-6)Please Select TWO.
    • A. 

      Understanding Cultural Changes

    • B. 

      Lack of process flow

    • C. 

      Weak communication strategy

    • D. 

      Time Required for accompishing changes

  • 2. 
    1. What level of management is most critical to the successful implementation of a quality program? (p. 2-4)
  • A. 

    Middle Managment

  • B. 

    Executive Management

  • C. 

    Project Managment

  • D. 

    Release Managment

  • 3. 
    • A. 

      Isolation

    • B. 

      Slow response

    • C. 

      Ineffective communication

    • D. 

      Inability to reward

    • E. 

      Lack of business perspective

  • 4. 
    Name at least 4 of the 7 Quality Management culture values for the Role of Manager. (p. 2-7)Please select 4 of the 5.
    • A. 

      Communicate

    • B. 

      Consult

    • C. 

      Delegate

    • D. 

      Shadowing

    • E. 

      Mentoring

  • 5. 
    What level of management is typically the weak link in quality management efforts? (p. 2-4)
    • A. 

      Release Management

    • B. 

      Executive Management

    • C. 

      Middle Managment

    • D. 

      Program Managment

  • 6. 
    If the Traditional Management philosophy is Fire Fighting, than what is the Quality Management philosophy approach? (p. 2-6)
    • A. 

      Continuous Process Improvement

    • B. 

      Teamwork

    • C. 

      Using the process

    • D. 

      Refinement of the Process

  • 7. 
    If the Traditional Management philosophy is Who Made the Error, than what is the Quality Management philosophy approach? (p. 2-6)
    • A. 

      Who created the error?

    • B. 

      What allowed the error?

    • C. 

      What process was missed that lead to error?

    • D. 

      When was error missed?

  • 8. 
    If the Traditional Management culture change is an Undirected Relationship for Suppliers, than what is the cultural change approach for Quality Management? (p. 2-7)
    • A. 

      Leveling

    • B. 

      Communication Approach

    • C. 

      Partnership

    • D. 

      Point to Point

  • 9. 
    The person who accepts personal responsibility for the success of quality management without being assigned the responsibility. (p. 2-5)
    • A. 

      Quality Assurance Team Lead

    • B. 

      Project Lead

    • C. 

      Executive Manager

    • D. 

      Quality Champion

  • 10. 
    If a manager works within the system to follow accepted practices, than what does a Leader do? (p. 2.-7)
    • A. 

      The leader determines the optimal path to take and then delegates

    • B. 

      The Leader determines where the organization needs to be, and then does what is necessary to get there.

    • C. 

      The Leader polls his staff on what direction to take

  • 11. 
    Name the 3 three new behaviors that are required of quality leaders. (p. 2-8,9)Select 3 of 5.
    • A. 

      Modeling

    • B. 

      Shadowing

    • C. 

      Mentoring

    • D. 

      Coaching

    • E. 

      Reinforcing

  • 12. 
    If the Quality Leader Behavior Model Characteristic is SUBSTANCE then what is the behavior demonstrated? (p. 2-10)
    • A. 

      Help others achive needed substance.

    • B. 

      Instruct others to refine substance.

    • C. 

      Groth and maintenance of substance

  • 13. 
    If the Quality Leader Behavior Model Characteristic is OPPORTUNITIES then what is the behavior demonstrated? (p. 2-10)
    • A. 

      Enpowerment of others

    • B. 

      Creation of opportunities for others to make uninhibited contributions to enterprise

    • C. 

      Creation of opportunities for new team members

  • 14. 
    Name 3 of the quality behavior characteristics. (p. 2-10)Select 3 of 5.
    • A. 

      Substance

    • B. 

      Decisiveness

    • C. 

      Growth

    • D. 

      Obstacles

    • E. 

      Clarity of purpose

  • 15. 
    When senior employees pass their experience and insights to junior employees this is known as… (p. 2-10)
    • A. 

      Hand Holding

    • B. 

      Coaching

    • C. 

      Mentoring

  • 16. 
    Competition is a key to successful quality improvement. True of False. (p.2-11)
    • A. 

      TRUE

    • B. 

      FALSE

  • 17. 
    What type of training should create knowledge of the defined topic and initiate some action associated with that topic? (p. 2-11)
    • A. 

      Ability Discernment Training

    • B. 

      Awarness Training

    • C. 

      Active Interface Training

    • D. 

      Communication Training

  • 18. 
    Name the 3 of 5 tasks you must undertake to PREPARE for Awareness Training. (p. 2-12)Select 3 of 5
    • A. 

      Select Awareness Topic

    • B. 

      Engage Customer

    • C. 

      Define Customer Benefits

    • D. 

      Secure Funding

    • E. 

      Identify the topic's customers

  • 19. 
    The process that transfers decision making from management to employees. (p. 2-14)
    • A. 

      Enlisting

    • B. 

      Engagement

    • C. 

      Enrollment

    • D. 

      Empowerment

  • 20. 
    Name the three approaches to quality management implementation. (p. 2-15)Select 3 of 5.
    • A. 

      The Top-Down Approach

    • B. 

      The End to End Approach

    • C. 

      The Bottom Up Approach

    • D. 

      The Middle-Out Approach

    • E. 

      The Endless Loop Approach

  • 21. 
    Which approach to quality management has the best chance of success? (p. 2-15)
    • A. 

      The Top Down Approach

    • B. 

      The Endless Loop Approach

    • C. 

      The Middle-Out Approach

    • D. 

      The Bottom Up Approach

    • E. 

      The End to End Approach

  • 22. 
    Name the 3 major functions of the Process Management Committees. (p. 2-16)Select 3 of 5
    • A. 

      Develop Plans

    • B. 

      Solicit Funding

    • C. 

      Engage Customers

    • D. 

      Form Teams

    • E. 

      Oversee Practices

  • 23. 
    What is the role of a Quality Council? (p. 2-16)Select 3 of 5
    • A. 

      Commit Resources

    • B. 

      Engage Customer

    • C. 

      Form Committees

    • D. 

      Approve Plans

    • E. 

      Develop Plans

  • 24. 
    Name the Team Development Phases. (p. 2-19)Selecxt 4 of 5
    • A. 

      Transforming

    • B. 

      Forming

    • C. 

      Conforming

    • D. 

      Norming

    • E. 

      Storming

  • 25. 
    Improving processes is most effective when using people who are not intimately involved with that process on a day to day basis. True or False?  (p. 2-29)
    • A. 

      TRUE

    • B. 

      FALSE