CSQA Prep - Chapter 2- Quality Leadership
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This quiz tests out your knowledge from Chapter 2 - Quality Leadership.
- 1.The two biggest mistakes usually made when implementing a quality management environment. (p. 2-6)Please Select TWO.
- A.
Understanding Cultural Changes
- B.
Lack of process flow
- C.
Weak communication strategy
- D.
Time Required for accompishing changes
- 2.
- What level of management is most critical to the successful implementation of a quality program? (p. 2-4)
- A.
Middle Managment
- B.
Executive Management
- C.
Project Managment
- D.
Release Managment
- 3.
- A.
Isolation
- B.
Slow response
- C.
Ineffective communication
- D.
Inability to reward
- E.
Lack of business perspective
- 4.Name at least 4 of the 7 Quality Management culture values for the Role of Manager. (p. 2-7)Please select 4 of the 5.
- A.
Communicate
- B.
Consult
- C.
Delegate
- D.
Shadowing
- E.
Mentoring
- 5.What level of management is typically the weak link in quality management efforts? (p. 2-4)
- A.
Release Management
- B.
Executive Management
- C.
Middle Managment
- D.
Program Managment
- 6.If the Traditional Management philosophy is Fire Fighting, than what is the Quality Management philosophy approach? (p. 2-6)
- A.
Continuous Process Improvement
- B.
Teamwork
- C.
Using the process
- D.
Refinement of the Process
- 7.If the Traditional Management philosophy is Who Made the Error, than what is the Quality Management philosophy approach? (p. 2-6)
- A.
Who created the error?
- B.
What allowed the error?
- C.
What process was missed that lead to error?
- D.
When was error missed?
- 8.If the Traditional Management culture change is an Undirected Relationship for Suppliers, than what is the cultural change approach for Quality Management? (p. 2-7)
- A.
Leveling
- B.
Communication Approach
- C.
Partnership
- D.
Point to Point
- 9.The person who accepts personal responsibility for the success of quality management without being assigned the responsibility. (p. 2-5)
- A.
Quality Assurance Team Lead
- B.
Project Lead
- C.
Executive Manager
- D.
Quality Champion
- 10.If a manager works within the system to follow accepted practices, than what does a Leader do? (p. 2.-7)
- A.
The leader determines the optimal path to take and then delegates
- B.
The Leader determines where the organization needs to be, and then does what is necessary to get there.
- C.
The Leader polls his staff on what direction to take
- 11.Name the 3 three new behaviors that are required of quality leaders. (p. 2-8,9)Select 3 of 5.
- A.
Modeling
- B.
Shadowing
- C.
Mentoring
- D.
Coaching
- E.
Reinforcing
- 12.If the Quality Leader Behavior Model Characteristic is SUBSTANCE then what is the behavior demonstrated? (p. 2-10)
- A.
Help others achive needed substance.
- B.
Instruct others to refine substance.
- C.
Groth and maintenance of substance
- 13.If the Quality Leader Behavior Model Characteristic is OPPORTUNITIES then what is the behavior demonstrated? (p. 2-10)
- A.
Enpowerment of others
- B.
Creation of opportunities for others to make uninhibited contributions to enterprise
- C.
Creation of opportunities for new team members
- 14.Name 3 of the quality behavior characteristics. (p. 2-10)Select 3 of 5.
- A.
Substance
- B.
Decisiveness
- C.
Growth
- D.
Obstacles
- E.
Clarity of purpose
- 15.When senior employees pass their experience and insights to junior employees this is known as… (p. 2-10)
- A.
Hand Holding
- B.
Coaching
- C.
Mentoring
- 16.Competition is a key to successful quality improvement. True of False. (p.2-11)
- A.
TRUE
- B.
FALSE
- 17.What type of training should create knowledge of the defined topic and initiate some action associated with that topic? (p. 2-11)
- A.
Ability Discernment Training
- B.
Awarness Training
- C.
Active Interface Training
- D.
Communication Training
- 18.Name the 3 of 5 tasks you must undertake to PREPARE for Awareness Training. (p. 2-12)Select 3 of 5
- A.
Select Awareness Topic
- B.
Engage Customer
- C.
Define Customer Benefits
- D.
Secure Funding
- E.
Identify the topic's customers
- 19.The process that transfers decision making from management to employees. (p. 2-14)
- A.
Enlisting
- B.
Engagement
- C.
Enrollment
- D.
Empowerment
- 20.Name the three approaches to quality management implementation. (p. 2-15)Select 3 of 5.
- A.
The Top-Down Approach
- B.
The End to End Approach
- C.
The Bottom Up Approach
- D.
The Middle-Out Approach
- E.
The Endless Loop Approach
- 21.Which approach to quality management has the best chance of success? (p. 2-15)
- A.
The Top Down Approach
- B.
The Endless Loop Approach
- C.
The Middle-Out Approach
- D.
The Bottom Up Approach
- E.
The End to End Approach
- 22.Name the 3 major functions of the Process Management Committees. (p. 2-16)Select 3 of 5
- A.
Develop Plans
- B.
Solicit Funding
- C.
Engage Customers
- D.
Form Teams
- E.
Oversee Practices
- 23.What is the role of a Quality Council? (p. 2-16)Select 3 of 5
- A.
Commit Resources
- B.
Engage Customer
- C.
Form Committees
- D.
Approve Plans
- E.
Develop Plans
- 24.Name the Team Development Phases. (p. 2-19)Selecxt 4 of 5
- A.
Transforming
- B.
Forming
- C.
Conforming
- D.
Norming
- E.
Storming
- 25.Improving processes is most effective when using people who are not intimately involved with that process on a day to day basis. True or False? (p. 2-29)
- A.
TRUE
- B.
FALSE
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