This quiz tests out your knowledge from Chapter 2 - Quality Leadership.
Middle Managment
Executive Management
Project Managment
Release Managment
Release Management
Executive Management
Middle Managment
Program Managment
Quality Assurance Team Lead
Project Lead
Executive Manager
Quality Champion
Understanding Cultural Changes
Lack of process flow
Weak communication strategy
Time Required for accompishing changes
Continuous Process Improvement
Teamwork
Using the process
Refinement of the Process
Who created the error?
What allowed the error?
What process was missed that lead to error?
When was error missed?
Leveling
Communication Approach
Partnership
Point to Point
Communicate
Consult
Delegate
Shadowing
Mentoring
The leader determines the optimal path to take and then delegates
The Leader determines where the organization needs to be, and then does what is necessary to get there.
The Leader polls his staff on what direction to take
Isolation
Slow response
Ineffective communication
Inability to reward
Lack of business perspective
Modeling
Shadowing
Mentoring
Coaching
Reinforcing
Help others achive needed substance.
Instruct others to refine substance.
Groth and maintenance of substance
Enpowerment of others
Creation of opportunities for others to make uninhibited contributions to enterprise
Creation of opportunities for new team members
Substance
Decisiveness
Growth
Obstacles
Clarity of purpose
Hand Holding
Coaching
Mentoring
TRUE
FALSE
Ability Discernment Training
Awarness Training
Active Interface Training
Communication Training
Select Awareness Topic
Engage Customer
Define Customer Benefits
Secure Funding
Identify the topic's customers
Enlisting
Engagement
Enrollment
Empowerment
The Top-Down Approach
The End to End Approach
The Bottom Up Approach
The Middle-Out Approach
The Endless Loop Approach
The Top Down Approach
The Endless Loop Approach
The Middle-Out Approach
The Bottom Up Approach
The End to End Approach
Develop Plans
Solicit Funding
Engage Customers
Form Teams
Oversee Practices
Commit Resources
Engage Customer
Form Committees
Approve Plans
Develop Plans
Transforming
Forming
Conforming
Norming
Storming
Future Independent Reach Out
Fundamental Interpersonal Relations Orientation
Fundamental Interpolation Relevant Outreach