This quiz tests out your knowledge from Chapter 2 - Quality Leadership.
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TRUE
FALSE
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Future Independent Reach Out
Fundamental Interpersonal Relations Orientation
Fundamental Interpolation Relevant Outreach
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TRUE
FALSE
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Ability Discernment Training
Awarness Training
Active Interface Training
Communication Training
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TRUE
FALSE
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The leader determines the optimal path to take and then delegates
The Leader determines where the organization needs to be, and then does what is necessary to get there.
The Leader polls his staff on what direction to take
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The Top Down Approach
The Endless Loop Approach
The Middle-Out Approach
The Bottom Up Approach
The End to End Approach
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Enlisting
Engagement
Enrollment
Empowerment
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TRUE
FALSE
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Quality Assurance Team Lead
Project Lead
Executive Manager
Quality Champion
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The Top-Down Approach
The End to End Approach
The Bottom Up Approach
The Middle-Out Approach
The Endless Loop Approach
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Release Management
Executive Management
Middle Managment
Program Managment
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TRUE
FALSE
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TRUE
FALSE
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Middle Managment
Executive Management
Project Managment
Release Managment
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Committee of Sponsored Orientation
Click of Seven Oafs.
Community of Sensory Orientation
Committee of Sponsoring Organizations
Committee of Shadowing Organizations
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TRUE
FALSE
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Enpowerment of others
Creation of opportunities for others to make uninhibited contributions to enterprise
Creation of opportunities for new team members
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Hand Holding
Coaching
Mentoring
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Coin Toss Approach
Consensus
Controlling Meetings
Blind Poll
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Leveling
Communication Approach
Partnership
Point to Point
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Help others achive needed substance.
Instruct others to refine substance.
Groth and maintenance of substance
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Communicate
Consult
Delegate
Shadowing
Mentoring
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Get on your customers wavelength
Report creation
Get the Facts
Establish and action program
Follow up with customer
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Continuous Process Improvement
Teamwork
Using the process
Refinement of the Process
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Who created the error?
What allowed the error?
What process was missed that lead to error?
When was error missed?
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TRUE
FALSE
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Select Awareness Topic
Engage Customer
Define Customer Benefits
Secure Funding
Identify the topic's customers
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Develop Plans
Solicit Funding
Engage Customers
Form Teams
Oversee Practices
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TRUE
FALSE
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Originator Compatibility
Reciprocal Compatibility
Interchange Compatibility
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Explains purpose.
Explains how vision is to be achieved.
Allows for measuring progress.
Explains how mission is to be achieved.
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Monitoring by individuals
Ongoing monitoring
Monitoring tone at the top
Independent Monitoring
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Transforming
Forming
Conforming
Norming
Storming
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FALSE
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Visionary Leadership
Early and Often Employee Engagement
Customer Driven Excellence
Managing for Innovation
Focus on the Present
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Monitoring by individuals
Monitoring tone at the top
Ongoing monitoring
Independent Monitoring
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Isolation
Slow response
Ineffective communication
Inability to reward
Lack of business perspective
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TRUE
FALSE
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Discriminative
Comprehensive
Therapeutic
Awareness
Critical
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Commit Resources
Engage Customer
Form Committees
Approve Plans
Develop Plans
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Purposeful
Engagement
Competent
Confident
Speaking Ability
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Understanding Cultural Changes
Lack of process flow
Weak communication strategy
Time Required for accompishing changes
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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