CSA Bronze Day 1
This test is based on your Induction - CSA Day-1
Pass percentage is 80%. Wish you all the best!
Trends Learning Team
- 1.
Customer Charter involves - TICK THE WRONG OPTION
- A.
OUR COMMITMENT TO CUSTOMER ENGAGEMENT
- B.
OUR COMMITTMENT TO PRODUCT AVAILABILITY
- C.
OUR COMMITTMENT TO THE GOOD OF THE COMMUNITY
- D.
OUR COMMITTMENT TO SERVICE TOUCH POINTS
Correct Answer
C. OUR COMMITTMENT TO THE GOOD OF THE COMMUNITYExplanation
The correct answer is "OUR COMMITTMENT TO PRODUCT AVAILABILITY". The other options, such as "OUR COMMITTMENT TO CUSTOMER ENGAGEMENT," "OUR COMMITTMENT TO THE GOOD OF THE COMMUNITY," and "OUR COMMITTMENT TO SERVICE TOUCH POINTS," are all aspects of a Customer Charter. However, the commitment to product availability is not typically included in a Customer Charter.Rate this question:
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- 2.
What is the USP of Reliance Trends - TICK THE CORRECT OPTION
- A.
QPTV
- B.
QFTV
- C.
QFTF
- D.
P1Q3
Correct Answer
B. QFTVExplanation
The correct answer is QFTV. QFTV is the correct option because it represents the unique selling proposition (USP) of Reliance Trends. The USP of Reliance Trends could be quality, fashion, trendiness, and value for money.Rate this question:
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- 3.
How do we offer help to our customer at Reliance Trends - TICK THE WRONG OPTION
- A.
Remove hangers from the product before trial
- B.
Demonstrate product to the customer
- C.
Offer high price product to the customer
- D.
Offer shopping bag to the customer
Correct Answer
C. Offer high price product to the customerExplanation
The correct answer is "Offer high price product to the customer." This option is incorrect because offering a high-priced product to the customer may not be the best way to provide help or assistance. It may not meet the customer's needs or budget and could potentially lead to a negative experience. Instead, offering a range of products at different price points and providing guidance based on the customer's preferences and requirements would be a more appropriate approach.Rate this question:
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- 4.
Which of these is a part of the CSA's Job -TICK THE WRONG OPTION
- A.
Assisting Customer
- B.
Reporting Store Sales to Head office
- C.
Upselling and Cross Selling
- D.
Greeting Customer
Correct Answer
B. Reporting Store Sales to Head officeExplanation
The CSA's job includes assisting customers, upselling and cross-selling, and greeting customers. However, reporting store sales to the head office is not a part of the CSA's job responsibilities.Rate this question:
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- 5.
What are our Business Formats - TICK THE WRONG ANSWER
- A.
Oil and Gas Refining
- B.
Infrastructure and Services
- C.
Textile , Polyster and Plastic
- D.
Banking and Insurance
Correct Answer
B. Infrastructure and ServicesExplanation
The correct answer is "Infrastructure and Services" because it is not a business format. The other options, such as Oil and Gas Refining, Textile, Polyester and Plastic, and Banking and Insurance, are all examples of specific business formats. Infrastructure and Services can be considered as a category or industry rather than a specific business format.Rate this question:
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- 6.
What is Visual Merchandising? - TICK THE CORRECT ANSWER
- A.
Arranging Merchandise to make it difficult for shoppers to locate the desired merchandise
- B.
Arranging Merchandise in a pleasant manner to attract customers
- C.
Arranging merchandise to make it inconvenient for customers to shop
- D.
Arranging merchandise in a manner to confuse the customers with various product ranges
Correct Answer
B. Arranging Merchandise in a pleasant manner to attract customersExplanation
Visual merchandising is the practice of arranging merchandise in a visually appealing and attractive manner to attract customers. This involves using creative displays, strategic placement of products, and effective use of lighting, colors, and signage to enhance the overall shopping experience. By arranging merchandise in a pleasant manner, retailers aim to capture the attention of customers, create a positive impression, and ultimately encourage them to make a purchase.Rate this question:
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- 7.
What does role of CSA in selling include -TICK THE WRONG OPTION
- A.
Customer Interaction
- B.
Closing Sales
- C.
Encouraging Sales
- D.
Folding
Correct Answer
D. FoldingExplanation
The role of a CSA in selling includes customer interaction, closing sales, and encouraging sales. However, folding is not a part of the role of a CSA in selling. Folding is not directly related to selling or interacting with customers, so it is the wrong option.Rate this question:
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- 8.
Commitment to customer engagement involves - TICK THE WRONG OPTION
- A.
We will offer shopping bags to the customer
- B.
We will point the department to the customer
- C.
We will greet every customer
- D.
We will always have a greeter at the entrance
Correct Answer
B. We will point the department to the customerExplanation
The correct answer is "We will point the department to the customer." This option is incorrect because it does not demonstrate a commitment to customer engagement. Pointing the department to the customer may provide directions, but it does not actively engage with the customer or provide a positive experience. The other options, such as offering shopping bags, greeting every customer, and having a greeter at the entrance, all involve direct engagement and enhance the customer experience.Rate this question:
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- 9.
What is the value proposition of Reliance Trends - TICK THE CORRECT OPTION
- A.
P3Q1
- B.
P2Q3
- C.
P1Q3
- D.
P1Q4
Correct Answer
C. P1Q3Explanation
The value proposition of Reliance Trends is represented by option P1Q3.Rate this question:
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- 10.
What does role of a CSA in Merchandising include- TICK THE CORRECT OPTION
- A.
Tagging
- B.
Closing Sales
- C.
Greeting Customers
- D.
Customer interaction
Correct Answer
A. TaggingExplanation
The role of a CSA in Merchandising includes tagging items with appropriate labels or price tags to ensure accurate pricing and product information. This helps in maintaining organized inventory and facilitating easy identification for customers. While closing sales, greeting customers, and customer interaction are also important aspects of a CSA's role, the specific task of tagging is directly related to merchandising.Rate this question:
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- 11.
Which of these is a part of way of life at Reliance Trends - TICK THE WRONG OPTION
- A.
Do not acknowledge the customer
- B.
Establish eye contact with the customer
- C.
Smile at the customer
- D.
Offer help to the customer
Correct Answer
A. Do not acknowledge the customerExplanation
The correct answer is "Do not acknowledge the customer." This is because at Reliance Trends, acknowledging the customer is an essential part of their way of life. By acknowledging the customer, employees show that they are attentive and ready to assist. Establishing eye contact, smiling, and offering help are all positive actions that contribute to a welcoming and customer-oriented environment.Rate this question:
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- 12.
When did we launch our first Reliance Trends Store? TICK THE CORRECT OPTION
- A.
NOV 07
- B.
OCT 07
- C.
JAN 08
- D.
FEB 08
Correct Answer
D. FEB 08Explanation
The correct answer is FEB 08. This suggests that Reliance launched its first Reliance Trends Store in February 2008.Rate this question:
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- 13.
How do we greet our customers at Reliance Trends - TICK THE CORRECT OPTION
- A.
Say hello to the customer
- B.
Greet the customer by saying Namaste
- C.
Greet the customer by saying Good Morning/ Good Evening
- D.
Greet the Customer by saying Namaste with folded hands
Correct Answer
D. Greet the Customer by saying Namaste with folded handsExplanation
At Reliance Trends, customers are greeted by saying "Namaste" with folded hands. This is a traditional Indian greeting that shows respect and humility towards the customer. It reflects the cultural values and customs of India, creating a welcoming and friendly atmosphere for the customers.Rate this question:
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- 14.
Commitment to Service touch points involves - TICK THE CORRECT ANSWER
- A.
We will make queues our priority with minimum waiting time
- B.
We will maintain shop floor throughout the day delivering consistent shopping experience at all times
- C.
We will expect all our team members to adhere to the uniform standards
- D.
We make sure every product in our store is available for our customer to buy
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The correct answer is "All of the above" because commitment to service touch points involves all the mentioned actions. Making queues a priority with minimum waiting time ensures efficient and timely service to customers. Maintaining the shop floor throughout the day delivers a consistent shopping experience. Expecting team members to adhere to uniform standards ensures a professional and cohesive appearance. Making sure every product in the store is available for customers to buy ensures a satisfactory shopping experience.Rate this question:
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- 15.
What are fixtures -CHOOSE THE CORRECT OPTION
- A.
Equipment used in the store for billing
- B.
Equipment we use in store to keep different products
- C.
Equipment used in the store for alteration
- D.
None of these
Correct Answer
B. Equipment we use in store to keep different productsExplanation
Fixtures are equipment or displays used in a store to organize and showcase different products. They are used to create an attractive and functional layout, allowing customers to easily see and access the merchandise. Fixtures can include shelves, racks, display cases, mannequins, and other types of furniture or equipment specifically designed for retail purposes.Rate this question:
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- 16.
Who is our Chairman? TICK THE CORRECT OPTION
- A.
Sh Narayan Murthy
- B.
Sh Ratan Tata
- C.
Sh Azim Premji
- D.
Sh Mukesh Ambani
Correct Answer
D. Sh Mukesh AmbaniExplanation
The correct answer is Sh Mukesh Ambani because he is the chairman of Reliance Industries, one of the largest conglomerates in India. Mukesh Ambani is known for his leadership and contributions to the business world, making him a prominent figure in the corporate sector.Rate this question:
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 26, 2012Quiz Created by
Padmavothi
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