CSA Bronze Day 1

The correct answer is Sh Mukesh Ambani because he is the chairman of Reliance Industries, one of the largest conglomerates in India. Mukesh Ambani is known for his leadership and contributions to the business world, making him a prominent figure in the corporate sector.

The CSA's job includes assisting customers, upselling and cross-selling, and greeting customers. However, reporting store sales to the head office is not a part of the CSA's job responsibilities.

Visual merchandising is the practice of arranging merchandise in a visually appealing and attractive manner to attract customers. This involves using creative displays, strategic placement of products, and effective use of lighting, colors, and signage to enhance the overall shopping experience. By arranging merchandise in a pleasant manner, retailers aim to capture the attention of customers, create a positive impression, and ultimately encourage them to make a purchase.

Fixtures are equipment or displays used in a store to organize and showcase different products. They are used to create an attractive and functional layout, allowing customers to easily see and access the merchandise. Fixtures can include shelves, racks, display cases, mannequins, and other types of furniture or equipment specifically designed for retail purposes.

The correct answer is "OUR COMMITTMENT TO PRODUCT AVAILABILITY". The other options, such as "OUR COMMITTMENT TO CUSTOMER ENGAGEMENT," "OUR COMMITTMENT TO THE GOOD OF THE COMMUNITY," and "OUR COMMITTMENT TO SERVICE TOUCH POINTS," are all aspects of a Customer Charter. However, the commitment to product availability is not typically included in a Customer Charter.

The correct answer is "Offer high price product to the customer." This option is incorrect because offering a high-priced product to the customer may not be the best way to provide help or assistance. It may not meet the customer's needs or budget and could potentially lead to a negative experience. Instead, offering a range of products at different price points and providing guidance based on the customer's preferences and requirements would be a more appropriate approach.

The role of a CSA in Merchandising includes tagging items with appropriate labels or price tags to ensure accurate pricing and product information. This helps in maintaining organized inventory and facilitating easy identification for customers. While closing sales, greeting customers, and customer interaction are also important aspects of a CSA's role, the specific task of tagging is directly related to merchandising.

The value proposition of Reliance Trends is represented by option P1Q3.

The correct answer is "All of the above" because commitment to service touch points involves all the mentioned actions. Making queues a priority with minimum waiting time ensures efficient and timely service to customers. Maintaining the shop floor throughout the day delivers a consistent shopping experience. Expecting team members to adhere to uniform standards ensures a professional and cohesive appearance. Making sure every product in the store is available for customers to buy ensures a satisfactory shopping experience.

The correct answer is QFTV. QFTV is the correct option because it represents the unique selling proposition (USP) of Reliance Trends. The USP of Reliance Trends could be quality, fashion, trendiness, and value for money.

At Reliance Trends, customers are greeted by saying "Namaste" with folded hands. This is a traditional Indian greeting that shows respect and humility towards the customer. It reflects the cultural values and customs of India, creating a welcoming and friendly atmosphere for the customers.

The role of a CSA in selling includes customer interaction, closing sales, and encouraging sales. However, folding is not a part of the role of a CSA in selling. Folding is not directly related to selling or interacting with customers, so it is the wrong option.

The correct answer is "We will point the department to the customer." This option is incorrect because it does not demonstrate a commitment to customer engagement. Pointing the department to the customer may provide directions, but it does not actively engage with the customer or provide a positive experience. The other options, such as offering shopping bags, greeting every customer, and having a greeter at the entrance, all involve direct engagement and enhance the customer experience.

The correct answer is "Infrastructure and Services" because it is not a business format. The other options, such as Oil and Gas Refining, Textile, Polyester and Plastic, and Banking and Insurance, are all examples of specific business formats. Infrastructure and Services can be considered as a category or industry rather than a specific business format.

The correct answer is FEB 08. This suggests that Reliance launched its first Reliance Trends Store in February 2008.

The correct answer is "Do not acknowledge the customer." This is because at Reliance Trends, acknowledging the customer is an essential part of their way of life. By acknowledging the customer, employees show that they are attentive and ready to assist. Establishing eye contact, smiling, and offering help are all positive actions that contribute to a welcoming and customer-oriented environment.