CSA Bronze Day 1

16 Questions | Total Attempts: 51

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CSA Quizzes & Trivia

This test is based on your Induction - CSA Day-1 Pass percentage is 80%. Wish you all the best! Trends Learning Team


Questions and Answers
  • 1. 
    Customer Charter involves - TICK THE WRONG OPTION
    • A. 

      OUR COMMITMENT TO CUSTOMER ENGAGEMENT

    • B. 

      OUR COMMITTMENT TO PRODUCT AVAILABILITY

    • C. 

      OUR COMMITTMENT TO THE GOOD OF THE COMMUNITY

    • D. 

      OUR COMMITTMENT TO SERVICE TOUCH POINTS

  • 2. 
    What is the USP of Reliance Trends - TICK THE CORRECT OPTION
    • A. 

      QPTV

    • B. 

      QFTV

    • C. 

      QFTF

    • D. 

      P1Q3

  • 3. 
    How do we offer help to our customer at Reliance Trends - TICK THE WRONG OPTION
    • A. 

      Remove hangers from the product before trial

    • B. 

      Demonstrate product to the customer

    • C. 

      Offer high price product to the customer

    • D. 

      Offer shopping bag to the customer

  • 4. 
    Which of these is a part of the CSA's Job -TICK THE WRONG OPTION
    • A. 

      Assisting Customer

    • B. 

      Reporting Store Sales to Head office

    • C. 

      Upselling and Cross Selling

    • D. 

      Greeting Customer

  • 5. 
    What are our Business Formats - TICK THE WRONG ANSWER
    • A. 

      Oil and Gas Refining

    • B. 

      Infrastructure and Services

    • C. 

      Textile , Polyster and Plastic

    • D. 

      Banking and Insurance

  • 6. 
    What is Visual Merchandising? - TICK THE CORRECT ANSWER
    • A. 

      Arranging Merchandise to make it difficult for shoppers to locate the desired merchandise

    • B. 

      Arranging Merchandise in a pleasant manner to attract customers

    • C. 

      Arranging merchandise to make it inconvenient for customers to shop

    • D. 

      Arranging merchandise in a manner to confuse the customers with various product ranges

  • 7. 
    What does role of CSA in selling include -TICK THE WRONG OPTION
    • A. 

      Customer Interaction

    • B. 

      Closing Sales

    • C. 

      Encouraging Sales

    • D. 

      Folding

  • 8. 
    Commitment to customer engagement involves - TICK THE WRONG OPTION
    • A. 

      We will offer shopping bags to the customer

    • B. 

      We will point the department to the customer

    • C. 

      We will greet every customer

    • D. 

      We will always have a greeter at the entrance

  • 9. 
    What is the value proposition of Reliance Trends - TICK THE CORRECT OPTION
    • A. 

      P3Q1

    • B. 

      P2Q3

    • C. 

      P1Q3

    • D. 

      P1Q4

  • 10. 
    What does role of a CSA in Merchandising include- TICK THE CORRECT OPTION
    • A. 

      Tagging

    • B. 

      Closing Sales

    • C. 

      Greeting Customers

    • D. 

      Customer interaction

  • 11. 
    Which of these is a part of way of life at Reliance Trends - TICK THE WRONG OPTION
    • A. 

      Do not acknowledge the customer

    • B. 

      Establish eye contact with the customer

    • C. 

      Smile at the customer

    • D. 

      Offer help to the customer

  • 12. 
    When did we launch our first Reliance Trends Store? TICK THE CORRECT OPTION
    • A. 

      NOV 07

    • B. 

      OCT 07

    • C. 

      JAN 08

    • D. 

      FEB 08

  • 13. 
    How do we greet our customers at Reliance Trends - TICK THE CORRECT OPTION
    • A. 

      Say hello to the customer

    • B. 

      Greet the customer by saying Namaste

    • C. 

      Greet the customer by saying Good Morning/ Good Evening

    • D. 

      Greet the Customer by saying Namaste with folded hands

  • 14. 
    Commitment to Service touch points involves - TICK THE CORRECT ANSWER
    • A. 

      We will make queues our priority with minimum waiting time

    • B. 

      We will maintain shop floor throughout the day delivering consistent shopping experience at all times

    • C. 

      We will expect all our team members to adhere to the uniform standards

    • D. 

      We make sure every product in our store is available for our customer to buy

    • E. 

      All of the above

  • 15. 
    What are fixtures -CHOOSE THE CORRECT OPTION
    • A. 

      Equipment used in the store for billing

    • B. 

      Equipment we use in store to keep different products

    • C. 

      Equipment used in the store for alteration

    • D. 

      None of these

  • 16. 
    Who is our Chairman? TICK THE CORRECT OPTION
    • A. 

      Sh Narayan Murthy

    • B. 

      Sh Ratan Tata

    • C. 

      Sh Azim Premji

    • D. 

      Sh Mukesh Ambani

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