CRCST Certification Exam Sample Questions Part- II

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| By Deirdre Hayes
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CRCST Certification Exam Sample Questions Part- II - Quiz

Welcome to the CRCST Certification Exam Sample Questions Part- II. Service technicians are concerned with providing customer support and service support during visits to sites and dispatches. Are you preparing for the CRCST certification exam? Well, take this sample quiz to see how the final exam looks like.


Questions and Answers
  • 1. 

    Quality requires the efforts and participation of everyone in the healthcare facility.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Quality in a healthcare facility cannot be achieved by the efforts of only a few individuals. It requires the involvement and commitment of all healthcare professionals, including doctors, nurses, administrators, and support staff. Each person plays a crucial role in ensuring that the highest standards of care are delivered to patients. By working together and actively participating in quality improvement initiatives, everyone in the healthcare facility can contribute to providing safe, effective, and patient-centered care.

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  • 2. 

    A Failure Mode and Effects Analysis tries to predict failures before they occur.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A Failure Mode and Effects Analysis (FMEA) is a proactive approach used to identify and assess potential failures in a system, process, or product. It involves analyzing the potential failure modes, their causes, and the effects they may have. By doing so, it helps to anticipate and prevent failures before they actually occur. Therefore, the statement that an FMEA tries to predict failures before they occur is true.

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  • 3. 

    The International Standards Organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The International Standards Organization (ISO) does not use routine and unannounced inspections to monitor standards in healthcare facilities. While ISO does set standards for various industries, including healthcare, they do not directly conduct inspections. Instead, ISO certification is typically obtained through a third-party audit process, where an accredited certification body assesses the organization's compliance with ISO standards.

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  • 4. 

    Quality processes are limited to Administration and the Risk Management department.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because quality processes are not limited to just the Administration and Risk Management department. Quality processes should be implemented and followed by all departments and employees within an organization to ensure consistent and high-quality outcomes. It is important for everyone to be involved in quality processes to maintain standards and continually improve the organization's performance.

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  • 5. 

    Quality management is patient focused.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Quality management being patient-focused means that the primary goal of quality management is to ensure that patients receive the highest quality of care and have positive outcomes. This includes focusing on patient safety, satisfaction, and overall well-being. By prioritizing the needs and preferences of patients, quality management can help improve the overall healthcare experience and contribute to better patient outcomes.

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  • 6. 

    Providing quality products and services is relatively easy for Central Service Technicians.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Central Service Technicians are responsible for ensuring that medical equipment and instruments are properly cleaned, sterilized, and maintained. This requires a high level of skill, knowledge, and attention to detail. Providing quality products and services is not easy for Central Service Technicians as it involves complex processes and strict adherence to safety and hygiene standards. Therefore, the correct answer is False.

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  • 7. 

    Customer surveys are ineffective tools in established Central Service quality processes.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Customer surveys are not ineffective tools in established Central Service quality processes. Customer surveys can provide valuable feedback and insights into the satisfaction and expectations of customers. They can help identify areas of improvement and measure the effectiveness of the service provided. By gathering feedback directly from customers, organizations can make informed decisions and take actions to enhance the quality of their services. Therefore, customer surveys are effective tools in established Central Service quality processes.

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  • 8. 

    If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that if everyone in the Central Service department has a quality-driven focus, there is no need for written policies and procedures. However, this is not true. Even with a quality-driven focus, written policies and procedures are still necessary in order to provide clear guidelines, ensure consistency, and minimize errors or misunderstandings. Written policies and procedures serve as a reference point and help maintain standards and accountability within the department.

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  • 9. 

    A Root Cause Analysis is a proactive approach to quality.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A Root Cause Analysis is not a proactive approach to quality, but rather a reactive approach. It is a method used to identify the underlying causes of problems or issues that have already occurred. By analyzing the root causes, organizations can take corrective actions to prevent similar issues from happening in the future, thus improving quality. Therefore, the statement that a Root Cause Analysis is a proactive approach to quality is false.

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  • 10. 

    Input, throughput, output, and outcome are 4 main focuses of Total Quality Improvement (TQI).

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because input, throughput, output, and outcome are indeed the four main focuses of Total Quality Improvement (TQI). Input refers to the resources and materials that go into a process, throughput is the actual process or activities that transform the input into output, output is the final product or service that is delivered, and outcome is the impact or result of the output. These four elements are crucial in ensuring quality improvement in any process or system.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 17, 2012
    Quiz Created by
    Deirdre Hayes
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