CRCST Certification Exam Sample Questions Part- II

10 Questions | Total Attempts: 3464

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CRCST Certification Exam Sample Questions Part- II - Quiz

Welcome to the CRCST Certification Exam Sample Questions Part- II. Service technicians are concerned with providing customer support and service support during visits to sites and dispatches. Are you preparing for the CRCST certification exam? Well, take this sample quiz to see how the final exam looks like.


Questions and Answers
  • 1. 
    Quality requires the efforts and participation of everyone in the healthcare facility.
    • A. 

      True

    • B. 

      False

  • 2. 
    A Failure Mode and Effects Analysis tries to predict failures before they occur.
    • A. 

      True

    • B. 

      False

  • 3. 
    The International Standards Organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities.
    • A. 

      True

    • B. 

      False

  • 4. 
    Quality processes are limited to Administration and the Risk Management department.
    • A. 

      True

    • B. 

      False

  • 5. 
    Quality management is patient focused.
    • A. 

      True

    • B. 

      False

  • 6. 
    Providing quality products and services is relatively easy for Central Service Technicians.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer surveys are ineffective tools in established Central Service quality processes.
    • A. 

      True

    • B. 

      False

  • 8. 
    If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.
    • A. 

      True

    • B. 

      False

  • 9. 
    A Root Cause Analysis is a proactive approach to quality.
    • A. 

      True

    • B. 

      False

  • 10. 
    Input, throughput, output, and outcome are 4 main focuses of Total Quality Improvement (TQI).
    • A. 

      True

    • B. 

      False

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