Script 192 DNC: Rules And Customer Conversation! Trivia Questions Quiz

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1. He doesn't want anymore calls. (Information not verified)

Explanation

We are not speaking to the customer.

Submit
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About This Quiz
Script 192 DNC: Rules And Customer Conversation! Trivia Questions Quiz - Quiz

Welcome to this trivia questions quiz on SCRIPT 192 DNC rules and customer conversation! This is a quiz to test your knowledge of the new DNC rules. You... see morewill be presented with customer response and you will then need to determine which DNC type should be used for this response. Give it a try and get to see how well you will do. All the best! see less

2. You know what he's not home and we don't want anymore of these phone calls. (Information not verified)

Explanation

We are not speaking to customer.

Submit
3. Stop calling our house please (Information not verified)

Explanation

This is a Gatekeeper because we have not identified we are speaking to the customer. "My house" does not verify we are speaking to the customer.

Submit
4. We have gotten calls every day for weeks... we would appreciate it just stopping...(Information not verified)

Explanation

We consider the "we" as not being the customer.

Submit
5. He is out of the country please don't call us.

Explanation

We are not speaking to the customer.

Submit
6. She is 90 years old. Please don't call here again.

Explanation

We are not speaking to the customer.

Submit
7. Could you do me a favor? I don't want Purchase Shield so please just quit calling me.

Explanation

The customer references the product by name and requests a DNC. This would be a Product DNC

Submit
8. He is at basic training - can you take his name off your list?

Explanation

We are not speaking to the customer.

Submit
9. This is the 3rd time you are calling we are not interested. (Information not verified.)

Explanation

We consider "we" as we are not talking to the customer.

Submit
10. No, do not call this number again please. Do not call us anymore. (Information not verified)

Explanation

We consider "us" as we are not talking to the customer.

Submit
11. You called before and we asked you not to call again please. (Information not verified)

Explanation

We can not confirm that we are speaking to the customer.

Submit
12. Thank you, but can you erase his name from the list? (Information not verified)

Explanation

We are not speaking to the customer.

Submit
13. What are the key words for the 2 Auto Dispo PUT ME ON DNC 71881?

Explanation

The key words for the 2 Auto Dispo PUT ME ON DNC 71881 are "Take me off list" and "Put me on your DNC list". These phrases indicate the request to be removed from the calling list and added to the Do Not Call (DNC) list. Therefore, the correct answer is "Both A and B".

Submit
14. I don't want any kind of protection. Please don't call.

Explanation

The customer referenced "protection". This would be a key word for the PRODUCT DNC.

Submit
15. What are key words for 4 Auto Dispo Don't Call about Product 71841?

Explanation

The correct answer is "Customer mentions the product by name, service, offer, solicitation, or selling and requests the calls to stop." This means that if the customer specifically mentions the product by name or any related terms and also asks for the calls to stop, it is considered a key word for the Auto Dispo Don't Call for Product 71841. This indicates that the customer is not interested in the product and does not want to receive any further calls about it.

Submit
16. If there's really not a message why don't you stop calling. (Information not verified)

Explanation

We can not confirm that we are speaking to the customer.

Submit
17. Will you please stop calling here? (Information not verified)

Explanation

We can not verify we are speaking to the customer.

Submit
18. Can you take us off your stupid list?  (Information not verifed)

Explanation

We can not confirm we are speaking with the customer.

Submit
19. I want you to stop calling please, take me off your list.

Explanation

We will consider the "me" as verification we are speaking to the customer and the "take me off your list" would be a 71881.

Submit
20. You have called several times here and I am not interested so please quit calling.

Explanation

No reference to any key words so this would be a GENERIC.

Submit
21. This is Wells Fargo - Please stop calling me. (Information not verified)

Explanation

The customer gave key words "Wells Fargo" stop calling. This would be a DON"T CALL AGAIN WF.

Submit
22. Could you please not call this phone number again? (Information not verified)

Explanation

We can not verify that we are speaking to the customer.

Submit
23. If this is insurance I am not interested so please don't call again.

Explanation

Customer references the "INSURANCE". This is a key word for PRODUCT DNC.

Submit
24. Take me off your list please (Information not verified)

Explanation

We consider the "me" as verification we are speaking to the customer and "TAKE ME OFF YOUR LIST" would be a 71881.

Submit
25. What are the key words for ? Auto Dispo DNC Gatekeeper 71844?

Explanation

The key words for "Auto Dispo DNC Gatekeeper 71844" are A and B. This is because both A and B provide criteria for identifying when the key words are applicable. Option A mentions "Verifed we are not speaking to customer and they request a DNC," which indicates that the key words are relevant when the speaker confirms that they are not speaking to the customer and the customer requests a Do Not Call (DNC) status. Option B states that the key words are applicable when the speaker does not identify themselves as "I, me, or my" but uses words like "we, us, our." Therefore, both A and B provide conditions under which the key words are used.

Submit
26. You've called before and I've declined so don't call again.

Explanation

The customer does not reference the PRODUCT DNC specific key words so it would be a GENERIC DNC.

Submit
27. I am not interested. I wish you would not call me.

Explanation

No reference to any key words so this would be a GENERIC.

Submit
28. Please take me off your list. (Information not verified)

Explanation

We consider the "me" as verification we are speaking to customer and the "TAKE ME OFF YOUR LIST" is key word for 71881.

Submit
29. Could you please stop calling - take my name off the list. (Information not verified)

Explanation

"Take me off list" is key word for PUT ME ON DNC 71881

Submit
30. I don't want anything that you are offering. Stop calling me.

Explanation

"Offering" is key word for PRODUCT DNC

Submit
31. You called several time and I told you I wasn't interested please don't call back again. (Information not verified)

Explanation

We consider the "I" as verification we are speaking to the customer. No reference to any key words so this would be a GENERIC.

Submit
32. We are on the list where we don't take solicitation calls. (Information not verified)

Explanation

We are not speaking to customer.

Submit
33. Will you guys stop calling? (Information not verified)

Explanation

We can not confirm we are speaking with the customer.

Submit
34. Can you guys stop calling me? This is the 4th time I 've said no and I am going to say no. (Information not verified)

Explanation

No reference to any key words so this would be a GENERIC.

Submit
35. What are the key words for 3 Auto Dispo DON"T CALL AGAIN WF 71882?

Explanation

The key words for 3 Auto Dispo DON'T CALL AGAIN WF 71882 are when the customer mentions the name of their partner and asks to be removed from the calling list or to stop calling. However, there is an exception if the customer recognizes that we are not the partner (WF/WAC). This means that if the customer specifically mentions the partner's name and requests to be removed, we should comply unless they acknowledge that we are not the partner.

Submit
36. What are the key words for 5 Auto Dispo Angry Customer 71842?

Explanation

The key words for 5 Auto Dispo Angry Customer 71842 are "If the customer swears or threatens to take legal action and asks for the calls to stop, but does not fall under any other DNC type." This indicates that if a customer uses offensive language, threatens legal action, and requests to stop receiving calls, but their situation does not fall under any other Do Not Call (DNC) category, this is the appropriate disposition for the angry customer.

Submit
37. What are the key words for 7 Auto Dispo DNC Other 71883?

Explanation

The key words for 7 Auto Dispo DNC Other 71883 are "Use anytime the customer says something that you believe is a DNC, but the customer does not request a DNC, or calls to stop - but you believe it is a DNC." This means that these key words indicate when to use the given Auto Dispo code, which is for situations where the customer's statement may imply a Do Not Call (DNC) request, even if they don't explicitly ask for it or request to be removed from the calling list.

Submit
38. I have an account with you all but I am not interested in any services so I would appreciate it if you quit calling me.

Explanation

"Services" is key word for PRODUCT DNC

Submit
39. What are the key words for 8 Auto Dispo DNC Generic 71843?

Explanation

The key words for 8 Auto Dispo DNC Generic 71843 are any time the customer requests a DNC that does not fall into another DNC type with the exception of the DNC OTHER. This means that whenever a customer asks to be removed from a list, stop receiving calls, or requests a DNC that is not covered by any other type except DNC OTHER, the key words should be used. These key words are important for identifying and categorizing customer requests for the DNC list.

Submit
40. I don't want anything and I wish you people would stop calling and try to sell me something.

Explanation

The customer references to stop calling about "selling" me something. This would be a PRODUCT DNC.

Submit
41. If this is a telemarketing call I would like you to take us off your list. (Information not verified)

Explanation

We can not confirm we are speaking to the customer so the "TAKE ME OFF YOUR LIST" is trumped by the Gatekeeper DNC.

Submit
42. This is the 5th time you called me about this service I don't want to be solicited over the phone. (Information not verified)

Explanation

We consider the "I" has verification we are speaking to the customer and the mention of "service" and "don't want to be solicited" make it a PRODUCT DNC.

Submit
43. You are not Wells Fargo and you said you are so you are misrepresenting yourself; I just talked to someone and had her take me off the list and I am asking you to take me off the list too 

Explanation

This would be an exception of the Don't Call Again WF because the customer is referencing that we are NOT WF and they give key word for PUT ME ON DNC 71881.

Submit
44. No more solicitation calls please. (Information not verifed)

Explanation

We can not confirm we are speaking with the customer.

Submit
45. I am not interested in it and please do not call me again.

Explanation

The customer does not reference any of the key words for the PRODUCT DNC. "IT" does not count.

Submit
46. If you don't work for Wells Fargo then don't call me again please.

Explanation

This would be an exception of the Don't Call Again WF because the customer is referencing that we are NOT WF. Therefore, it would just be a GENERIC DNC.

Submit
47. OMG - could you take me off the list, there are 10 people who called from Wells Fargo. (Information not verified)

Explanation

We consider "me" as verification we are speaking to the customer. The "TAKE ME OFF LIST" and reference to Wells Fargo is a key word for DON"T CALL AGAIN WF 71882

Submit
48. Is this the man from WAC? If you are going to call here 1 more time we are not going to bank with WAC anymore. (Information not verified)

Explanation

We can not confirm that we are speaking with the customer.

Submit
49. I am on the do not call list please don't call again. (Information not verified)

Explanation

We consider the "I" as verifcation we are speaking to the customer. No reference to any key words so this would be a GENERIC.

Submit
50. When are you guys gonna stop it?

Explanation

The customer does not explicity ask us to take them off the list or to stop calling.

Submit
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  • Jul 26, 2011
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He doesn't want anymore calls. (Information not verified)
You know what he's not home and we don't want anymore of these...
Stop calling our house please (Information not verified)
We have gotten calls every day for weeks... we would appreciate it...
He is out of the country please don't call us.
She is 90 years old. Please don't call here again.
Could you do me a favor? I don't want Purchase Shield so please...
He is at basic training - can you take his name off your list?
This is the 3rd time you are calling we are not interested....
No, do not call this number again please. Do not call us anymore....
You called before and we asked you not to call again please....
Thank you, but can you erase his name from the list? (Information not...
What are the key words for the 2 Auto Dispo PUT ME ON DNC 71881?
I don't want any kind of protection. Please don't call.
What are key words for 4 Auto Dispo Don't Call about Product...
If there's really not a message why don't you stop calling....
Will you please stop calling here? (Information not verified)
Can you take us off your stupid list?  (Information not...
I want you to stop calling please, take me off your list.
You have called several times here and I am not interested so please...
This is Wells Fargo - Please stop calling me. (Information not...
Could you please not call this phone number again? (Information not...
If this is insurance I am not interested so please don't call...
Take me off your list please (Information not verified)
What are the key words for ? Auto Dispo DNC Gatekeeper 71844?
You've called before and I've declined so don't call...
I am not interested. I wish you would not call me.
Please take me off your list. (Information not verified)
Could you please stop calling - take my name off the list....
I don't want anything that you are offering. Stop calling me.
You called several time and I told you I wasn't interested please...
We are on the list where we don't take solicitation calls....
Will you guys stop calling? (Information not verified)
Can you guys stop calling me? This is the 4th time I 've said no...
What are the key words for 3 Auto Dispo DON"T CALL AGAIN WF...
What are the key words for 5 Auto Dispo Angry Customer 71842?
What are the key words for 7 Auto Dispo DNC Other 71883?
I have an account with you all but I am not interested in any services...
What are the key words for 8 Auto Dispo DNC Generic 71843?
I don't want anything and I wish you people would stop calling and...
If this is a telemarketing call I would like you to take us off your...
This is the 5th time you called me about this service I don't...
You are not Wells Fargo and you said you are so you are...
No more solicitation calls please. (Information not verifed)
I am not interested in it and please do not call me again.
If you don't work for Wells Fargo then don't call me...
OMG - could you take me off the list, there are 10 people who called...
Is this the man from WAC? If you are going to call here 1 more time we...
I am on the do not call list please don't call again. (Information...
When are you guys gonna stop it?
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