Script 192 DNC: Rules And Customer Conversation! Trivia Questions Quiz

50 Questions | Total Attempts: 418

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Script 192 DNC: Rules And Customer Conversation! Trivia Questions Quiz

Welcome to this trivia questions quiz on SCRIPT 192 DNC rules and customer conversation! This is a quiz to test your knowledge of the new DNC rules. You will be presented with customer response and you will then need to determine which DNC type should be used for this response. Give it a try and get to see how well you will do. All the best!


Questions and Answers
  • 1. 
    Stop calling our house please (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 2. 
    Could you do me a favor? I don't want Purchase Shield so please just quit calling me.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 3. 
    I want you to stop calling please, take me off your list.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 4. 
    If you don't work for Wells Fargo then don't call me again please.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 5. 
    We have gotten calls every day for weeks... we would appreciate it just stopping...(Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 6. 
    Will you please stop calling here? (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 7. 
    You are not Wells Fargo and you said you are so you are misrepresenting yourself; I just talked to someone and had her take me off the list and I am asking you to take me off the list too 
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 8. 
    This is the 5th time you called me about this service I don't want to be solicited over the phone. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 9. 
    You've called before and I've declined so don't call again.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 10. 
    I don't want any kind of protection. Please don't call.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 11. 
    I have an account with you all but I am not interested in any services so I would appreciate it if you quit calling me.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 12. 
    I don't want anything that you are offering. Stop calling me.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 13. 
    He is at basic training - can you take his name off your list?
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 14. 
    You have called several times here and I am not interested so please quit calling.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 15. 
    Can you guys stop calling me? This is the 4th time I 've said no and I am going to say no. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 16. 
    He is out of the country please don't call us.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 17. 
    I am not interested. I wish you would not call me.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 18. 
    He doesn't want anymore calls. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 19. 
    This is Wells Fargo - Please stop calling me. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 20. 
    Please take me off your list. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 21. 
    I am not interested in it and please do not call me again.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 22. 
    This is the 3rd time you are calling we are not interested. (Information not verified.)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 23. 
    You called several time and I told you I wasn't interested please don't call back again. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 24. 
    No, do not call this number again please. Do not call us anymore. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 25. 
    You called before and we asked you not to call again please. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 26. 
    I am on the do not call list please don't call again. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 27. 
    I don't want anything and I wish you people would stop calling and try to sell me something.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 28. 
    Is this the man from WAC? If you are going to call here 1 more time we are not going to bank with WAC anymore. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 29. 
    If this is insurance I am not interested so please don't call again.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 30. 
    Take me off your list please (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 31. 
    Could you please stop calling - take my name off the list. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 32. 
    You know what he's not home and we don't want anymore of these phone calls. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 33. 
    We are on the list where we don't take solicitation calls. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 34. 
    If there's really not a message why don't you stop calling. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 35. 
    Could you please not call this phone number again? (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 36. 
    Thank you, but can you erase his name from the list? (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 37. 
    When are you guys gonna stop it?
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 38. 
    OMG - could you take me off the list, there are 10 people who called from Wells Fargo. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 39. 
    No more solicitation calls please. (Information not verifed)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 40. 
    Can you take us off your stupid list?  (Information not verifed)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 41. 
    Will you guys stop calling? (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 42. 
    She is 90 years old. Please don't call here again.
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 43. 
    If this is a telemarketing call I would like you to take us off your list. (Information not verified)
    • A. 

      2 Auto Dispo Put me on DNC 71881

    • B. 

      3 Auto Dispo Don't Call Again WF 71882

    • C. 

      4 Auto Dispo Don't Call about Product 71841

    • D. 

      5 Auto Dispo Angry Customer 71842

    • E. 

      7 Auto Dispo DNC Other 71883

    • F. 

      8 Auto Dispo DNC Generic 71843

    • G. 

      ? Auto Dispo DNC Gatekeeper 71844

  • 44. 
    What are the key words for the 2 Auto Dispo PUT ME ON DNC 71881?
    • A. 

      Take me off list

    • B. 

      Put me on your DNC list

    • C. 

      Don't call me anymore

    • D. 

      Please stop calling

    • E. 

      All of the above

    • F. 

      Both A and B

  • 45. 
    What are the key words for 3 Auto Dispo DON"T CALL AGAIN WF 71882?
    • A. 

      Customer mentions name of partner and asks to be removed from list or to stop calling

    • B. 

      Customer mentions name of partner and asks to be removed from list or to stop calling. The only exception is if the customer recognizes that we are not the Partner (WF/WAC)

    • C. 

      Any time the customer mentions the Partner name

  • 46. 
    What are key words for 4 Auto Dispo Don't Call about Product 71841?
    • A. 

      If the customer says that they don't want it.

    • B. 

      Customer mentions the product by name, service, offer, solicitation, or selling.

    • C. 

      Customer mentions the product by name, service, offer, solicitation, or selling and requests the calls to stop

  • 47. 
    What are the key words for 5 Auto Dispo Angry Customer 71842?
    • A. 

      Any time the customer is angry and asks to be put on DNC

    • B. 

      If the customer yells on the phone and wants the calls to stop

    • C. 

      If the customer swears or threatens to take legal action and asks for the calls to stop, but does not fall under any other DNC type.

    • D. 

      All of the above

  • 48. 
    What are the key words for 7 Auto Dispo DNC Other 71883?
    • A. 

      Use anytime the customer says something that you believe is a DNC, but the customer does not request a DNC, or calls to stop - but you believe it is a DNC.

    • B. 

      Use if customer mentions that we have called before and they were not interested.

    • C. 

      Both A and B

  • 49. 
    What are the key words for 8 Auto Dispo DNC Generic 71843?
    • A. 

      Any time customer says, take me off list or remove my name

    • B. 

      Any time the customer says, stop calling me

    • C. 

      Any time the customer requests a DNC that does not fall into another DNC type with the exception of the DNC OTHER.

  • 50. 
    What are the key words for ? Auto Dispo DNC Gatekeeper 71844?
    • A. 

      Verifed we are not speaking to customer and they request a DNC

    • B. 

      The speaker does not identify themselves as I, me, or my - but say things like we, us, our.

    • C. 

      Any time there is a DNC request at the beginning of the call

    • D. 

      Both A and B