This is a quiz to test your knowledge of the new CPP DISPO rules. There is a 10 minute time limit for the 50 question quiz. You will be presented with a customer response, call example, or example of when to use a Dispo on each of the questions. You will then need to determine which DISPO type should be used for this response.
70012 Tri-Tone Disconnects / Modem / Fax Line - TSR
70005 Answering Machine - TSR
70013 Cell Phone Number
70014 Business Number
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70017 Wrong Number
70032 Deceased
70014 Business Number
70005 Answering Machine - TSR
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70043 Script Problems
70042 Manager Verify Information
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
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70050 Live Callback Reschedule-Specified - TSR
70051 Live Callback Reschedule-Unspecified - TSR
70053 Reschedule - Morning
70005 Answering Machine - TSR
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70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
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70026 Spec Callback - 30 Minutes
70027 Spec Callback - 1 Hour
70028 Spec Callback - 2 Hours
70029 Spec Callback - 4 Hours
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70028 Spec Callback - 2 Hours
70029 Spec Callback - 4 Hours
70027 Spec Callback - 1 Hour
70026 Spec Callback - 30 Minutes
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70026 Spec Callback - 30 Minutes
027 Spec Callback - 1 Hour
70029 Spec Callback - 4 Hours
70028 Spec Callback - 2 Hours
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70026 Spec Callback - 30 Minutes
70029 Spec Callback - 4 Hours
70028 Spec Callback - 2 Hours
027 Spec Callback - 1 Hour
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70802 Not Interested (did not indicate)
70827 Must talk it over with spouse - no callback
70049 Bad Time/Think about CB
70810 Would like information in the mail / email
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70017 Wrong Number
70827 Must talk it over with spouse - no callback
70870 Already Ordered
71822 No Card
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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70023 Privacy Manager - TSR
70005 Answering Machine - TSR
70003 Dead air - Reschedule
70017 Wrong Number
70014 Business Number
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70051 Live Callback Reschedule-Unspecified - TSR
70014 Business Number
70017 Wrong Number
70013 Cell Phone Number
70800 Early Interupt / Hang Up
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70017 Wrong Number
70023 Privacy Manager - TSR
70014 Business Number
70042 Manager Verify Information
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71847 WN-Wrong Number DNC
70017 Wrong Number
71843 NI-Generic Don't Call
71881 DNC-Put on DNC List
71844 NI-Gatekeeper Don't Call
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70034 Language Barrier - Not Specified
70033 Language Barrier - Spanish
70042 Manager Verify Information
A and B
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70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
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70103 Sale - Primary and Secondary Product - CASST
70102 Sale - Primary Product Only - CASST
70104 Sale - Secondary Product Only - CASST
70042 Manager Verify Information
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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71041 Silent Hang up
70012 Tri-Tone Disconnects / Modem / Fax Line - TSR
70017 Wrong Number
70023 Privacy Manager - TSR
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70023 Privacy Manager - TSR
70033 Language Barrier - Spanish
70017 Wrong Number
70034 Language Barrier - Not Specified
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70050 Live Callback Reschedule-Specified - TSR
70059 3 Week Reschedule
71040 3-5 days reschedule
70057 Reschedule - Evening
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71040 3-5 days reschedule
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
70059 3 Week Reschedule
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70102 Sale - Primary Product Only - CASST
70042 Manager Verify Information
70104 Sale - Secondary Product Only - CASST
70103 Sale - Primary and Secondary Product - CASST
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70870 Already Ordered
70827 Must talk it over with spouse - no callback
70049 Bad Time/Think about CB
70810 Would like information in the mail / email
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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True
False
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70810 Would like information in the mail / email
70827 Must talk it over with spouse - no callback
70870 Already Ordered
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70029 Spec Callback - 4 Hours
70043 Script Problems
70042 Manager Verify Information
70800 Early Interupt / Hang Up
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70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
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71824 Too Expensive
70881 Refused During Disclosures
71841 NI-Does not want product calls
70802 Not Interested (did not indicate)
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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Z4 70800 Early Interupt / Hang Up
Z6 70802 Not Interested (did not indicate)
Z1 71041 Silent Hang up
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
6 Auto Dispo Vendor DNC & Send Policy 70888
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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Press Z then 4
Press Z then 1
Press Z then 6
Press Z then 8
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70049 Bad Time/Think about CB
70802 Not Interested (did not indicate)
71846 Canceled in Upsell
71041 Silent Hang up
71050 Decision Maker requested callback
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71041 Silent Hang up
70049 Bad Time/Think about CB
70800 Early Interupt / Hang Up
72000 Hang up Information Verification
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71824 Too Expensive
71841 NI-Does not want product calls
71846 Canceled in Upsell
70881 Refused During Disclosures
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Z4 70800 Early Interupt / Hang Up
Z6 70802 Not Interested (did not indicate)
Z1 71041 Silent Hang up
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2 Auto Dispo Put me on DNC 71881
3 Auto Dispo Don't Call Again WF 71882
4 Auto Dispo Don't Call about Product 71841
5 Auto Dispo Angry Customer 71842
7 Auto Dispo DNC Other 71883
8 Auto Dispo DNC Generic 71843
? Auto Dispo DNC Gatekeeper 71844
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70104 Sale - Secondary Product Only - CASST
70103 Sale - Primary and Secondary Product - CASST
70042 Manager Verify Information
70102 Sale - Primary Product Only - CASST
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70057 Reschedule - Evening
70043 Script Problems
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
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72000 Hang up Information Verification
71050 Decision Maker requested callback
70050 Live Callback Reschedule-Specified - TSR
70051 Live Callback Reschedule-Unspecified - TSR
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70881 Refused During Disclosures
71824 Too Expensive
70802 Not Interested (did not indicate)
70800 Early Interupt / Hang Up
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71847 WN-Wrong Number DNC
70017 Wrong Number
71050 Decision Maker requested callback
71837 Automated MSG-DNC Remove from list
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Z4 70800 Early Interupt / Hang Up
Z6 70802 Not Interested (did not indicate)
Z1 71041 Silent Hang up
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51 - 1
51 - 2
52 - 1
52 - 2
53 - 1
53 - 2
54 - 1
54 - 2
Quiz Review Timeline (Updated): Mar 21, 2023 +
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