This is a quiz to test your knowledge of the new CPP DISPO rules. There is a 10 minute time limit for the 50 question quiz. You will be presented with a customer response, call example, or example of when to use a Dispo on each of the questions. You will then need to determine which DISPO type should be used for this response.
70023 Privacy Manager - TSR
70005 Answering Machine - TSR
70003 Dead air - Reschedule
70017 Wrong Number
70014 Business Number
70012 Tri-Tone Disconnects / Modem / Fax Line - TSR
70005 Answering Machine - TSR
70023 Privacy Manager - TSR
70003 Dead air - Reschedule
70012 Tri-Tone Disconnects / Modem / Fax Line - TSR
70005 Answering Machine - TSR
70013 Cell Phone Number
70014 Business Number
70051 Live Callback Reschedule-Unspecified - TSR
70014 Business Number
70017 Wrong Number
70013 Cell Phone Number
70800 Early Interupt / Hang Up
70017 Wrong Number
70023 Privacy Manager - TSR
70014 Business Number
70042 Manager Verify Information
71847 WN-Wrong Number DNC
70017 Wrong Number
71050 Decision Maker requested callback
71837 Automated MSG-DNC Remove from list
71847 WN-Wrong Number DNC
70017 Wrong Number
71843 NI-Generic Don't Call
71881 DNC-Put on DNC List
71844 NI-Gatekeeper Don't Call
71041 Silent Hang up
70012 Tri-Tone Disconnects / Modem / Fax Line - TSR
70017 Wrong Number
70023 Privacy Manager - TSR
71847 WN-Wrong Number DNC
70023 Privacy Manager - TSR
71837 Automated MSG-DNC Remove from list
70017 Wrong Number
70017 Wrong Number
70032 Deceased
70014 Business Number
70005 Answering Machine - TSR
70023 Privacy Manager - TSR
70033 Language Barrier - Spanish
70017 Wrong Number
70034 Language Barrier - Not Specified
70034 Language Barrier - Not Specified
70033 Language Barrier - Spanish
70042 Manager Verify Information
A and B
70043 Script Problems
70042 Manager Verify Information
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
70029 Spec Callback - 4 Hours
70043 Script Problems
70042 Manager Verify Information
70800 Early Interupt / Hang Up
70050 Live Callback Reschedule-Specified - TSR
70051 Live Callback Reschedule-Unspecified - TSR
70053 Reschedule - Morning
70005 Answering Machine - TSR
70057 Reschedule - Evening
70043 Script Problems
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
70055 Reschedule - Afternoon
70053 Reschedule - Morning
70057 Reschedule - Evening
70050 Live Callback Reschedule-Specified - TSR
70059 3 Week Reschedule
71040 3-5 days reschedule
70057 Reschedule - Evening
71040 3-5 days reschedule
70051 Live Callback Reschedule-Unspecified - TSR
70050 Live Callback Reschedule-Specified - TSR
70059 3 Week Reschedule
70026 Spec Callback - 30 Minutes
70027 Spec Callback - 1 Hour
70028 Spec Callback - 2 Hours
70029 Spec Callback - 4 Hours
70028 Spec Callback - 2 Hours
70029 Spec Callback - 4 Hours
70027 Spec Callback - 1 Hour
70026 Spec Callback - 30 Minutes
70026 Spec Callback - 30 Minutes
027 Spec Callback - 1 Hour
70029 Spec Callback - 4 Hours
70028 Spec Callback - 2 Hours
70026 Spec Callback - 30 Minutes
70029 Spec Callback - 4 Hours
70028 Spec Callback - 2 Hours
027 Spec Callback - 1 Hour