1.
You are installing a second hard disk in the computer, what should you set the jumper to?
Correct Answer
B. Slave
Explanation
You will typically set the jumper on the second hard disk to slave. See Book II, Chapter 5.
2.
Which of the following is not a reason to implement a preventative maintenance schedule?
Correct Answer
A. Reduce office temperature
Explanation
Reducing office temperature is something that may help systems as part of a preventative maintenance plan, but it is not a reason to implement the plan. See Book IV, Chapter 1.
3.
Which users on a Windows XP computer have the right to load device drivers?
Correct Answer
C. Administrators
Explanation
Only members of the Administrators group have been granted the right to load and unload device drivers, by default. See Book VI, Chapter 1.
4.
Device settings, such as IRQs, can be modified through which tools? (Choose all that apply)
Correct Answer(s)
A. Device Manager
C. Device's Control Panel, such as Network Control Panel
Explanation
Most device settings can be modified through either the Device Manager or the device's control panel. Resource Manager and Device Arbitrator are made-up terms. See Book VI, Chapter 1.
5.
Which of the following components is not usually found on a motherboard?
Correct Answer(s)
B. USB drives
E. FISH /chips
Explanation
The motherboard will include I/O ports or connectors for a variety of devices, but will not typically include the devices themselves. It will include the ATA controller, and a connector to attach the ATA drive, but not the drive itself. The same would be true of USB drives; the motherboard will include the controller and connector for the USB bus, but not the actual device. See Book I, Chapter 4.
6.
What is the best way to ensure that your system is up to date with security patches?
Correct Answer
D. Windows Update
Explanation
You should perform a Windows Update regularly to download current patches to your system. See Book IX, Chapter 3.
7.
The System Configuration Tool is able to do all of the following, except for what?
Correct Answer
D. Edit autoexec.bat
Explanation
The Windows 9x version of msconfig.exe is able to edit most of the startup files, while the Windows XP version is not able to edit autoexec.bat. See Book VI, Chapter 4.
8.
What type of virus can prevent the system from booting?
Correct Answer
C. Boot sector virus
Explanation
A boot sector virus prevents a system from booting because it corrupts the boot sector. See Book IX, Chapter 3.
9.
How many pins are in the end of a parallel cable connector that connects to the computer?
Correct Answer
C. 25
Explanation
A parallel cable has a different style of connector at each end of the cable. The end that connects to the computer has 25 pins, and the end that connects to the printer has 36 pins. See Book II, Chapter 1.
10.
The computer constantly prompts for the date and time. What does this indicate?
Correct Answer
C. The battery on the motherboard is losing its charge
Explanation
The CMOS configuration information is stored in CMOS RAM. This special RAM chip maintains its information by using a small battery on the system board. If the battery loses its charge, then the CMOS RAM is flushed out, meaning that it will prompt you for the information such as the date and time as the system boots up. See Book II, Chapter 4.
11.
Which of the following does not describe ALL of the pathways of data flow for the related devices?
Correct Answer(s)
A. Output - Monitor
B. Input - Keyboard & Scanner
C. Input & Output - Modem
Explanation
Modems occupy one of those dual roles that can also be held by network cards, as they allow for information to enter and leave the computer. See Book I, Chapter 4.
12.
Which operating system allows for 16-bit Windows applications to be preemptively multitasked?
Correct Answer
A. Windows XP
Explanation
16-bit applications can be preemptively multitasked within Windows XP by running each application in a separate memory space. See Book VI, Chapter 2.
13.
Which of the following types of multitasking are supported by Windows XP? Choose all that apply.
Correct Answer(s)
C. Cooperative multitasking
D. Preemptive multitasking
Explanation
Windows XP supports cooperative and preemptive multitasking. See Book VI, Chapter 2.
14.
Which topology must be terminated at both ends to prevent signal bounce?
Correct Answer
C. Bus
Explanation
A bus topology must have all loose ends terminated to prevent signal bounce. See Book VIII, Chapter 1.
15.
Where do you go to read and clear the Windows XP Event Log?
Correct Answer
B. Event Viewer
Explanation
Event Viewer is used to read, back up, and clear your event logs. See Book VII, Chapter 1.
16.
What is the maximum character length of a filename under Windows XP?
Correct Answer
D. 255
Explanation
The maximum length of a filename is 255 characters. See Book V, Chapter 4.
17.
What does ESD stand for?
Correct Answer
A. Electrostatic Discharge
Explanation
ESD stands for electrostatic discharge and occurs when there is an inbalance of electrons between two sources. The electrons move from one object to another to create a balance and create the "shock" that we feel when we touch one another. This shock is enough to kill computer chips. See Book I, Chapter 3.
18.
What components can be tested by BIOS self tests? (Select all that apply)
Correct Answer(s)
A. Hard drives
D. Memory
Explanation
The system BIOS on some systems allow for testing of IRQs, memory, hard disks, CPU processing ability, and most internal components. See Book IV, Chapter 2.
19.
Which of the following does not help improve computer airflow?
Correct Answer
D. Using ribbon cables where possible
Explanation
Ribbon cables create small walls in the path of airflow and can be replaced with rounded cables to improve airflow in most situations. See Book IV, Chapter 1.
20.
What effect does a 16-bit Windows application have on the rest of a Windows XP system when it hangs or crashes?
Correct Answer
B. It halts 16-bit Windows applications that are running on the system
Explanation
When a 16-bit Windows application crashes, it halts other 16-bit Windows applications in the same memory space. MS-DOS-based applications and 32-bit Windows applications should continue to operate. See Book VI, Chapter 2.
21.
What is the standard range of 802.11a/b/g wireless networks?
Correct Answer
B. 30 meters
Explanation
Most 802.11 wireless networks have a range of 30 meters in open air. See Book VIII, Chapter 2.
22.
What does the acronym POP stand for?
Correct Answer
A. Post Office Protocol
Explanation
The acronym POP stands for Post Office Protocol. See Book VIII, Chapter 4.
23.
What protocol is used to send e-mail?
Correct Answer
D. SMPT
Explanation
SMTP is used to send mail messages over the Internet. See Book VIII, Chapter 4.
24.
Virtual memory contains which item?
Correct Answer
B. An area of a hard drive for caching data
Explanation
Virtual memory is created by using a page file, which resides on a hard drive. Disk caching uses memory to cache data from the hard drive. See Book VI, Chapter 3.
25.
Which of the following will not help optimize printer performance?
Correct Answer
D. Allocating more RAM to the printer cache
Explanation
There is no specific area of RAM that is used for caching printer data. See Book VI, Chapter 3.
26.
What type of input device is used by a warehousing application to take inventory of all the products?
Correct Answer
D. Bar code reader
Explanation
A bar code reader is a type of device that reads bar codes and converts the code into data to be used on the computer. See Book III, Chapter 2.
27.
What is the purpose of CMOS RAM?
Correct Answer
B. CMOS RAM is memory used to store the CMOS information. CMOS RAM maintains its information by using a battery found on the motherboard.
Explanation
CMOS RAM is a small amount of memory that maintains the CMOS configuration information. Since this information is stored in a type of RAM, the memory has to have constant power; this power comes from the battery found on the system board. Choice A describes shadow RAM. See Book II, Chapter 3.
28.
What is disk latency?
Correct Answer
C. The time it takes for the sector that needs to be read to move under the read/write head
Explanation
Disk latency is the time it takes to move the sector that has the data under the read/write heads. See Book II, Chapter 5.