CompTIA A+ Practice Test Set 1 Of 7

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  • 1/100 Questions

    Which of these is the BEST example of a strong password?

    • E$a7M5l
    • Globall
    • 123454321
    • Library*
Please wait...
About This Quiz

This practice set, part of CompTIA A+ certification series, assesses essential skills in troubleshooting wireless communication, understanding network connectors, cable ratings, and power supply voltages. Designed for aspiring IT professionals, it enhances practical knowledge in hardware and networking.

A Plus Certification Quizzes & Trivia

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  • 2. 

    A user calls the helpdesk to report that their computer has crashed and that a document has been lost. The user is yelling and blaming the technician. Which of the following is the proper way for the technician to respond?

    • Hang up the phone

    • Ask if the user needs assistance

    • Respond with a collective and calm voice

    • Transfer the call to another technician

    Correct Answer
    A. Respond with a collective and calm voice
    Explanation
    In this situation, the proper way for the technician to respond is to maintain a collective and calm voice. This is important because the user is already upset and blaming the technician. By responding calmly, the technician can help diffuse the situation and reassure the user that they are there to assist. Hanging up the phone would be rude and unprofessional, asking if the user needs assistance is redundant as they have already called for help, and transferring the call to another technician may not address the user's concerns effectively.

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  • 3. 

    Which of the following device types would BEST describe a microphone?

    • KVM

    • Multimedia

    • Biometric

    • Touch

    Correct Answer
    A. Multimedia
    Explanation
    A microphone would be best described as a multimedia device because it is commonly used for recording and transmitting audio in various multimedia applications. It is not a KVM (Keyboard, Video, Mouse) device as it does not control or switch between multiple computers. It is also not a biometric device as it does not measure biological or physical characteristics. Additionally, it is not a touch device as it does not have a touch-sensitive interface.

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  • 4. 

    Which of the following would indicate a lack of thermal compound in a computer system?

    • A low RPM reading from the case fan

    • A high temperature reading from the hard drive

    • A rattling noise from the case fan

    • A high temperature reading from the CPU

    Correct Answer
    A. A high temperature reading from the CPU
    Explanation
    A high temperature reading from the CPU would indicate a lack of thermal compound in a computer system. Thermal compound is a substance that is applied between the CPU and the heat sink to improve heat transfer and prevent overheating. Without thermal compound, the CPU would not be able to effectively dissipate heat, leading to high temperatures.

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  • 5. 

    A company is replacing aging CRT monitors with new LCD monitors. Which of the following must be performed to safely dispose of the CRT monitors?

    • Follow the building's procedure for disposal.

    • Wrap the monitors in a biodegradable paper and dispose.

    • Break the tail end of the CRT and dispose.

    • Use the local government code on procedure for disposal

    Correct Answer
    A. Use the local government code on procedure for disposal
    Explanation
    To safely dispose of the CRT monitors, it is necessary to use the local government code on procedure for disposal. This means following the specific regulations and guidelines set by the local government regarding the proper and safe disposal of electronic waste such as CRT monitors. This ensures that the monitors are disposed of in an environmentally friendly manner and in compliance with any legal requirements.

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  • 6. 

    Which of the following commands will display the current IP address?

    • Ping

    • Tracert

    • Nslookup

    • Ipconfig

    Correct Answer
    A. Ipconfig
    Explanation
    The correct answer is ipconfig. The ipconfig command is used to display the current IP address of a device. It provides information about the network configuration including the IP address, subnet mask, and default gateway. This command is commonly used in Windows operating systems to troubleshoot network connectivity issues and to view the current network settings.

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  • 7. 

    A technician needs to boot a computer using a diagnostic CD. Which of the following should the technician check prior to attempting to boot the system?

    • The hard drive connection

    • The boot priority sequence in the BIOS

    • The CD drive in the computer

    • The amount of memory installed in the system

    Correct Answer
    A. The boot priority sequence in the BIOS
    Explanation
    The technician should check the boot priority sequence in the BIOS before attempting to boot the system using a diagnostic CD. The boot priority sequence determines the order in which the computer looks for a bootable device. By setting the CD drive as the first boot option, the technician ensures that the computer will attempt to boot from the diagnostic CD before trying other devices. This is important because if the boot priority sequence is not configured correctly, the computer may not recognize the diagnostic CD as a bootable device and fail to boot from it.

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  • 8. 

    Which of the following maintenance utilities is used to remove no longer needed files or temporary files that were installed during a program installation?

    • CHKDSK

    • DEFRAG

    • SCANDISK

    • Disk Cleanup

    Correct Answer
    A. Disk Cleanup
    Explanation
    Disk Cleanup is a maintenance utility used to remove no longer needed files or temporary files that were installed during a program installation. It helps to free up disk space and improve system performance by deleting unnecessary files such as temporary internet files, downloaded program files, and recycle bin contents. CHKDSK, DEFRAG, and SCANDISK are other maintenance utilities used for different purposes such as checking disk errors, defragmenting the hard drive, and scanning for disk errors respectively.

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  • 9. 

    Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

    • WAN

    • VPN

    • LAN

    • VLAN

    Correct Answer
    A. LAN
    Explanation
    A LAN (Local Area Network) is a network of computers that are connected within a limited area, such as a house or office, and they can communicate with each other but not with computers outside of the network. This makes LAN the best description for a network of computers inside a house that communicate with each other but not with computers outside of the house.

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  • 10. 

    Which of the following is a solution to switch between an internal and external display on a laptop?

    • Change the setting in the BIOS.

    • Disable the internal monitor in the device manager.

    • Toggle using Fn keys.

    • Hold the cutoff switch down

    Correct Answer
    A. Toggle using Fn keys.
    Explanation
    The Fn keys on a laptop keyboard are often used to toggle between different display modes, including switching between an internal and external display. This allows the user to easily switch between using just the laptop screen or connecting to an external monitor or projector. By pressing the Fn key in combination with the appropriate function key, the display mode can be changed, providing a convenient solution to switch between internal and external displays.

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  • 11. 

    Which of the following is used to list all of the hops from a starting point to a final destination?

    • Tracert

    • Ipconfig

    • Netsh

    • Netstat

    Correct Answer
    A. Tracert
    Explanation
    Tracert is used to list all of the hops from a starting point to a final destination. It is a command-line tool that traces the route that an IP packet takes to reach its destination. It shows the IP addresses of the routers or intermediate devices through which the packet passes, along with the time taken for each hop. This information is helpful in troubleshooting network connectivity issues and identifying any bottlenecks or delays in the network path.

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  • 12. 

    Which of the following device drivers is not loaded in Safe Mode?

    • NIC

    • Keyboard

    • VGA monitor

    • Mouse

    Correct Answer
    A. NIC
    Explanation
    In Safe Mode, only essential drivers and services are loaded to troubleshoot and fix issues. NIC (Network Interface Card) drivers are not loaded in Safe Mode as networking functionality is disabled to prevent any potential conflicts or issues. Therefore, the correct answer is NIC.

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  • 13. 

    Which of the following should be run on a regular schedule to reorganize how files are laid out on a hard drive?

    • SCANDISK

    • FDISK

    • DEFRAG

    • FORMAT

    Correct Answer
    A. DEFRAG
    Explanation
    Defragmentation, or "DEFRAG," should be run on a regular schedule to reorganize how files are laid out on a hard drive. This process helps optimize the performance of the hard drive by rearranging fragmented files and storing them in contiguous space. By doing so, it reduces the time it takes to access files and improves overall system efficiency. SCANDISK is used to check and repair errors on a hard drive, FDISK is used for disk partitioning, and FORMAT is used to prepare a disk for use by erasing all existing data.

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  • 14. 

    Which of the following needs to happen after connecting a new device to a computer?

    • Configure device settings

    • Update the OS

    • Rebootthe computer

    • Install the device driver

    Correct Answer
    A. Install the device driver
    Explanation
    After connecting a new device to a computer, it is necessary to install the device driver. A device driver is a software program that allows the operating system to communicate with and control the device. Without the appropriate driver, the computer will not recognize the new device and will be unable to utilize its functions. Therefore, installing the device driver is crucial to ensure proper functioning of the newly connected device.

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  • 15. 

    A technician needs to test connectivity to a particular host. Which of the following commands would MOST likely be used?

    • Telnet

    • Netstat

    • Ipconfig

    • Ping

    Correct Answer
    A. Ping
    Explanation
    The most likely command to test connectivity to a particular host is "ping". The ping command sends a small packet of data to the specified host and waits for a response. If a response is received, it indicates that the host is reachable and there is connectivity between the technician's device and the host. Therefore, ping is commonly used to troubleshoot network connectivity issues and verify if a host is accessible.

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  • 16. 

    A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?

    • Main system board

    • Processor

    • Hard disk drive

    • Power supply

    Correct Answer
    A. Power supply
    Explanation
    Given the information provided, the customer heard a pop noise and the computer stopped working. This suggests that there may have been a power surge or a faulty power supply that caused the issue. Therefore, the technician should test the power supply first to determine if it is functioning properly or if it needs to be replaced.

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  • 17. 

    During which of the following steps in the troubleshooting theory would a user be questioned about changes to the system?

    • Verify full system functionality

    • Identify the problem

    • Test the theory to determine cause

    • Establish a plan of action

    Correct Answer
    A. Identify the problem
    Explanation
    The steps in the troubleshooting process, according to the CompTIA A+
    certification exam objectives, are the following:
    1. Identify the problem - Question the user, identify user changes, and perform
    backups before making changes.
    2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root
    cause analysis.
    3. Test components - Test the theory to determine the cause. Once the theory is
    confirmed, determine the next steps to resolve the problem. If the theory is
    not confirmed, establish a new theory or escalate the problem.
    4. Establish a plan of action – Finally, implement the solution.
    5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
    measures.
    6. Document - Record your findings, actions, and outcomes.

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  • 18. 

    Which of the following commands is used to troubleshoot problems with DirectX that is currently installed on the system?

    • Msinfo32

    • Msconfig

    • Dxdiag

    • Cmd

    Correct Answer
    A. Dxdiag
    Explanation
    The command "dxdiag" is used to troubleshoot problems with DirectX that is currently installed on the system. It provides detailed information about the DirectX version, hardware acceleration, and any errors or issues that may be present. By running this command, users can diagnose and resolve problems related to DirectX, ensuring optimal performance of graphics and multimedia applications.

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  • 19. 

    Which of the following connector types are typically used on LCD displays?

    • XGA and VGA

    • Bluetooth and XGA

    • CGA and Bluetooth

    • DVI and VGA

    • CGA and DVI

    Correct Answer
    A. DVI and VGA
    Explanation
    DVI and VGA are typically used on LCD displays. DVI (Digital Visual Interface) is a digital video connector that provides high-quality video transmission, making it suitable for LCD displays. VGA (Video Graphics Array) is an analog video connector commonly used for computer displays, including LCD monitors. Both connectors are widely compatible with LCD displays, making them the correct answer.

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  • 20. 

    Which of the following is used to list all of the hops from a starting point to a final destination?

    • Tracert

    • Ipconfig

    • Netsh

    • Netstat

    Correct Answer
    A. Tracert
    Explanation
    Tracert is used to list all of the hops from a starting point to a final destination. It is a command-line tool that traces the route that packets take to reach a destination by sending ICMP Echo Request messages to each hop along the way. It displays the IP addresses and round-trip times of each hop, allowing network administrators to identify any network issues or bottlenecks.

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  • 21. 

    A user states that their laptop is suddenly not receiving any wireless signals, yet other users are. Which of the following is the MOST likely cause?

    • The wireless communication switch has been turned off.

    • The laptop has entered sleep mode.

    • The drivers for the wireless card have become corrupted.

    • The wireless antenna has become disconnected.

    Correct Answer
    A. The wireless communication switch has been turned off.
    Explanation
    The most likely cause for the user's laptop not receiving any wireless signals while others are is that the wireless communication switch has been turned off. This is a common issue where the user accidentally or unknowingly switches off the wireless communication on their laptop, resulting in the loss of wireless signal reception. It is a simple fix as the user just needs to turn the switch back on to restore the wireless functionality.

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  • 22. 

    Which of the following commands is used to obtain an IP address from the DHCP server?

    • Ipconfig/renew

    • Ping-t

    • Nslookup

    • Msconfig

    Correct Answer
    A. Ipconfig/renew
    Explanation
    The ipconfig/renew command is used to obtain an IP address from the DHCP server. When this command is executed, the computer sends a request to the DHCP server to renew its IP address lease. The DHCP server then assigns a new IP address to the computer, ensuring that it has a valid and unique address on the network.

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  • 23. 

    A user would like to upgrade their sound card. Which of the following slots would allow the BEST performance?

    • PCI and AGP

    • SCSI and ISA

    • PCIe and PCI

    • ISA and PCI

    • AGP and SCSI

    Correct Answer
    A. PCIe and PCI
    Explanation
    PCIe (Peripheral Component Interconnect Express) and PCI (Peripheral Component Interconnect) slots would allow the best performance for upgrading a sound card. PCIe is the latest and fastest interface for connecting peripherals to a computer, offering higher bandwidth and faster data transfer speeds compared to PCI. However, since not all motherboards may have PCIe slots, PCI slots can still provide decent performance for sound card upgrades. The other options listed, such as SCSI, ISA, and AGP, are not commonly used for sound card connections and do not offer the same level of performance as PCIe and PCI.

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  • 24. 

    Which of the following Windows operating systems can address more than 4GB of RAM?

    • Windows XP 64-bit and Windows Vista 64-bit

    • Windows XP 32-bit and Windows 2000 Professional

    • Windows Vista 32-bit and Windows XP 64-bit

    • Windows 2000 Professional and Windows XP 32-bit

    • Windows Vista 64-bit and Windows Vista 32-bit

    Correct Answer
    A. Windows XP 64-bit and Windows Vista 64-bit
    Explanation
    Windows XP 64-bit and Windows Vista 64-bit operating systems can address more than 4GB of RAM. This is because these versions are specifically designed to support 64-bit architecture, which allows for a larger memory address space. In contrast, the 32-bit versions of Windows XP and Windows Vista are limited to addressing a maximum of 4GB of RAM due to the limitations of the 32-bit architecture. Windows 2000 Professional and Windows XP 32-bit also cannot address more than 4GB of RAM.

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  • 25. 

    A Windows XP system just experienced a bluescreen error and has automatically rebooted into the normal desktop. Which of the following would be the FIRST place to check for specifics regarding the error?

    • Help and Support

    • Event Viewer

    • System Information

    • Services Console

    Correct Answer
    A. Event Viewer
    Explanation
    The Event Viewer would be the first place to check for specifics regarding the bluescreen error. The Event Viewer logs system events and errors, providing detailed information about the cause of the error. It can help identify the specific error code, the time the error occurred, and any associated error messages or warnings. By analyzing the event logs in the Event Viewer, one can troubleshoot and diagnose the cause of the bluescreen error, allowing for appropriate actions to be taken to prevent future occurrences.

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  • 26. 

    An unidentified person gains access to an office workplace, posing as a new IT staff member. The unidentified person tries to obtain passwords through conversation with other administrators. Which of the following security breaches is occurring?

    • Social engineering

    • Brute force cracking

    • Biometric attack

    • Phishing

    Correct Answer
    A. Social engineering
    Explanation
    The correct answer is social engineering. Social engineering is a type of security breach where an attacker manipulates or deceives individuals into revealing sensitive information or providing access to secure systems. In this scenario, the unidentified person is posing as an IT staff member and attempting to obtain passwords through conversation with other administrators, which is a form of social engineering.

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  • 27. 

    Which of the following ports is associated with POP3?

    • 20

    • 23

    • 25

    • 110

    Correct Answer
    A. 110
    Explanation
    Port 110 is associated with POP3. POP3 stands for Post Office Protocol version 3, which is a protocol used for receiving emails from a mail server. Port 110 is the default port used by POP3 for communication between the email client and the mail server. By using this port, the email client can connect to the mail server and retrieve incoming emails.

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  • 28. 

    Which of the following BEST describes the purpose of placing special rubber mats on the floor and tables where technicians repair machines?

    • EMI prevention

    • MSDS

    • RFI prevention

    • ESD preventior

    Correct Answer
    A. ESD preventior
    Explanation
    The purpose of placing special rubber mats on the floor and tables where technicians repair machines is to prevent Electrostatic Discharge (ESD). ESD can cause damage to sensitive electronic components and circuits, so the rubber mats act as insulators to prevent the buildup and discharge of static electricity. This helps to protect the machines being repaired from potential damage caused by ESD.

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  • 29. 

    A technician has been asked to install a PATA optical drive. Which of the following below is necessary for the installation?

    • CD extensions must be installed.

    • Verify jumpers are set correctly.

    • Plug and play must be used for the install.

    • CD application software must be installed

    Correct Answer
    A. Verify jumpers are set correctly.
    Explanation
    When installing a PATA optical drive, it is necessary to verify that the jumpers are set correctly. Jumpers are small connectors on the back of the drive that determine its master/slave status and its position on the IDE cable. If the jumpers are not set correctly, the drive may not be recognized by the computer or may not function properly. Therefore, it is important to ensure that the jumpers are set correctly during the installation process.

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  • 30. 

    A workstation is not functioning properly. Which of the following is the FIRST action a technician should take?

    • Verify system functionality

    • Establish a plan

    • Interview the user

    • Establish a theory

    Correct Answer
    A. Interview the user
    Explanation
    The first action a technician should take when a workstation is not functioning properly is to interview the user. By interviewing the user, the technician can gather important information about the problem, such as when it started, any error messages, and any recent changes or updates. This information can help the technician narrow down the possible causes of the issue and determine the most appropriate course of action to resolve it.

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  • 31. 

    A user reports that none of their documents are printing. The user sent ten different documents over a span of an hour. Which of the following should the technician check FIRST?

    • If the printer needs a firmware upgrade to print multiple documents at once

    • If the print spooler service needs to be configured for multi-page printing.

    • If the printer needs a memory upgrade to print multiple documents at once

    • If the printer needs the queue cleared

    Correct Answer
    A. If the printer needs the queue cleared
    Explanation
    The technician should check if the printer needs the queue cleared first because if there are pending print jobs in the queue, it may be causing a backlog and preventing any new documents from printing. By clearing the queue, the technician can ensure that there are no conflicting or stuck print jobs, allowing new documents to be printed successfully.

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  • 32. 

    After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?

    • Disable the antivirus logging in the Event Viewer.

    • Disable antivirus protection notification within Security Center.

    • Install the Microsoft Malicious Software removal tool.

    • Update the Antivirus definitions

    Correct Answer
    A. Update the Antivirus definitions
    Explanation
    Updating the antivirus definitions would resolve the issue because even though the antivirus software is installed, it may not have the latest virus definitions. By updating the definitions, the antivirus software will be able to detect and protect against the latest threats, and Windows will recognize that the system is being protected.

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  • 33. 

    Which of the following needs to be configured on a Windows Vista machine to allow for ports 21 and 25 to function properly?

    • Anti-spyware protector

    • Firewall

    • UAC

    • Antivirus protection

    Correct Answer
    A. Firewall
    Explanation
    A firewall needs to be configured on a Windows Vista machine to allow for ports 21 and 25 to function properly. A firewall is a network security device that monitors and filters incoming and outgoing network traffic based on predetermined security rules. By configuring the firewall settings, the user can allow ports 21 and 25, which are commonly used for FTP and SMTP protocols respectively, to function properly and allow communication through these ports.

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  • 34. 

    Which of the following network devices interconnects networks together?

    • Switch

    • Hub

    • Router

    • Modem

    Correct Answer
    A. Router
    Explanation
    A router is a network device that interconnects networks together by forwarding data packets between them. It determines the most efficient path for data to travel from one network to another, based on the destination IP address. Unlike a switch or a hub, which only connect devices within a single network, a router can connect multiple networks and enable communication between them. A modem, on the other hand, is a device that connects a computer or network to an internet service provider, allowing access to the internet.

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  • 35. 

    An orange blinking light on a laptop generally indicates which of the following?

    • Battery is low

    • Battery is defective

    • Battery is fully charged

    • Battery is charging

    Correct Answer
    A. Battery is low
    Explanation
    An orange blinking light on a laptop generally indicates that the battery is low. This is a common feature in laptops where the battery indicator light changes color or blinks when the battery level drops below a certain threshold. It serves as a warning to the user that the battery is running out of charge and needs to be plugged in or charged soon.

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  • 36. 

    Which of the following ports is used for telnet, by default?

    • Port 21

    • Port 23

    • Port 25

    • Port 110

    Correct Answer
    A. Port 23
    Explanation
    Telnet is a protocol used for remote login and command execution on a remote computer. By default, it uses port 23 for communication. Therefore, the correct answer is Port 23.

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  • 37. 

    Which of the following actions should a technician take to prevent a computer from rebooting after a system failure?

    • Change the startup options in System Configuration Utility.

    • Uncheck automatically restart in the startup and recovery option.

    • Change logging options in the startup and recovery option.

    • Disable ACPI in Device Manager.

    Correct Answer
    A. Uncheck automatically restart in the startup and recovery option.
    Explanation
    To prevent a computer from rebooting after a system failure, a technician should uncheck the "automatically restart" option in the startup and recovery settings. By doing so, the computer will not automatically reboot when it encounters a system failure, allowing the technician to diagnose and troubleshoot the issue without interruptions. This option is commonly used when troubleshooting blue screen errors or other critical system failures.

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  • 38. 

    Which of the following connector types is used on fiber optic cable?

    • RJ-11

    • ST

    • BNC

    • RJ-45

    Correct Answer
    A. ST
    Explanation
    The correct answer is ST. ST connectors are commonly used on fiber optic cables. They have a bayonet-style coupling mechanism and are known for their durability and ease of use. ST connectors are typically used for multimode fibers and are widely used in telecommunications and networking applications.

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  • 39. 

    Which of the following is an example of active cooling?Thermal compound

    • Thermal compound

    • Shroud

    • Heatsink fan

    • Heat pipe

    Correct Answer
    A. Heatsink fan
    Explanation
    A heatsink fan is an example of active cooling because it actively moves air over the heatsink to dissipate heat and cool down the component. The fan creates airflow which helps in removing the heat generated by the component, thereby preventing overheating. This active cooling method is commonly used in computer systems to maintain optimal operating temperatures and prevent damage to the components.

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  • 40. 

    Which of the following is used for a software driver that is approved in a Windows environment?

    • Beta driver

    • Certified driver

    • Digitally signed driver

    • OEM driver

    Correct Answer
    A. Digitally signed driver
    Explanation
    A digitally signed driver is used for a software driver that is approved in a Windows environment. This means that the driver has undergone a verification process by a trusted third-party authority, confirming its authenticity and integrity. The digital signature ensures that the driver has not been tampered with or modified since it was signed, providing a level of security and trustworthiness. This approval is important in a Windows environment to ensure the driver's compatibility and reliability with the operating system.

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  • 41. 

    Which of the following are the output voltages of an ATX power supply? (Select TWO).

    • 5V and 12V

    • 9V and 24V

    • 12V and 24V

    • 15V and 5V

    • 9V and 5V

    Correct Answer
    A. 5V and 12V
    Explanation
    An ATX power supply typically provides multiple output voltages to power various components in a computer system. The correct answer is 5V and 12V. These voltages are commonly used to power different components such as the motherboard, hard drives, and peripherals. The 5V voltage is used for low-power components, while the 12V voltage is used for higher-power components.

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  • 42. 

    The FASTEST cache in a computer is:

    • L1.

    • L2.

    • L3.

    • L4.

    Correct Answer
    A. L1.
    Explanation
    The L1 cache is the fastest cache in a computer. It is located closest to the CPU, allowing for quick access to frequently used data and instructions. The L1 cache has very low latency and high bandwidth, making it ideal for storing small amounts of critical data that the CPU needs to access frequently. The L2 and L3 caches are larger but slower than the L1 cache, and the L4 cache, if present, is even slower. Therefore, the L1 cache is the correct answer as it provides the fastest access to data for the CPU.

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  • 43. 

    Which of the following computer infections allows several computers to launch attacks against a network?

    • Spyware

    • Botnet

    • Spam

    • Aclware

    Correct Answer
    A. Botnet
    Explanation
    A botnet is a network of infected computers that are under the control of a single entity or attacker. These infected computers, also known as "bots" or "zombies," can be used to launch coordinated attacks against a network. The attacker can remotely control these computers to send massive amounts of traffic or perform other malicious activities, such as Distributed Denial of Service (DDoS) attacks. Botnets are commonly used for spreading malware, stealing sensitive information, or conducting cybercrimes.

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  • 44. 

    A technician wants to find out if a computer is still under warranty, but the customer does not have the warranty information that shipped with the computer. Which of the following websites can the technician use to find the warranty information?

    • Microsoft Knowledge Base

    • OEM

    • Online Forum

    • Social Networking

    Correct Answer
    A. OEM
    Explanation
    The technician can use the OEM (Original Equipment Manufacturer) website to find the warranty information for the computer. OEM websites often provide support and warranty information for the products they manufacture.

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  • 45. 

    Which of the following commands is used to bring up the interface to permanently remove keys and entries on a computer system running Windows XP Professional?

    • Regedit

    • Dxdiag

    • Msinfo32

    • Msconfig

    Correct Answer
    A. Regedit
    Explanation
    The correct answer is "regedit". The regedit command is used to bring up the Windows Registry Editor, which allows users to view, modify, and remove keys and entries in the Windows Registry. The Windows Registry is a database that stores important configuration settings for the operating system and installed software. By using regedit, users can permanently remove keys and entries from the registry, which can help resolve issues or clean up unnecessary entries on a Windows XP Professional system.

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  • 46. 

    Which of the following can be disabled to help prevent access to a wireless network?

    • SSID broadcast

    • MAC filtering

    • WEP key

    • WPA passphrase

    Correct Answer
    A. SSID broadcast
    Explanation
    Disabling SSID broadcast can help prevent access to a wireless network because it makes the network invisible to devices that are scanning for available networks. When the SSID broadcast is disabled, the network name is not broadcasted, making it more difficult for unauthorized users to discover and connect to the network.

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  • 47. 

    Which of the following is MOST likely used for archiving large amounts of data?

    • FDD

    • CD-RW

    • Thumb drive

    • Tape

    Correct Answer
    A. Tape
    Explanation
    Tape is most likely used for archiving large amounts of data because it offers high storage capacity and is cost-effective compared to other options. Additionally, tape storage provides long-term durability and reliability, making it suitable for data archiving purposes.

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  • 48. 

    Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure?

    • To support dynamic disks

    • To allow RAID support

    • Support for file encryption

    • Legacy support for older systems

    Correct Answer
    A. Legacy support for older systems
    Explanation
    A technician may choose to install a new Windows XP Pro installation with a FAT32 file structure to provide legacy support for older systems. FAT32 is an older file system that is compatible with older versions of Windows and can be read by various operating systems. By using FAT32, the technician ensures that the new installation can be accessed and used on older systems that may not support newer file systems like NTFS.

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  • 49. 

    A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?

    • Clean the toner cartridge

    • Change the paper

    • Replace the fuser

    • Print a test page

    Correct Answer
    A. Print a test page
    Explanation
    The technician should print a test page next. By printing a test page, the technician can determine if the poor print quality issue is consistent or if it was just a one-time occurrence. This will help the technician in diagnosing the root cause of the problem and deciding on the appropriate solution.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 23, 2012
    Quiz Created by
    Mneph
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