This practice set, part of CompTIA A+ certification series, assesses essential skills in troubleshooting wireless communication, understanding network connectors, cable ratings, and power supply voltages. Designed for aspiring IT professionals, it enhances practical knowledge in hardware and networking.
Hang up the phone
Ask if the user needs assistance
Respond with a collective and calm voice
Transfer the call to another technician
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KVM
Multimedia
Biometric
Touch
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A low RPM reading from the case fan
A high temperature reading from the hard drive
A rattling noise from the case fan
A high temperature reading from the CPU
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Follow the building's procedure for disposal.
Wrap the monitors in a biodegradable paper and dispose.
Break the tail end of the CRT and dispose.
Use the local government code on procedure for disposal
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Ping
Tracert
Nslookup
Ipconfig
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The hard drive connection
The boot priority sequence in the BIOS
The CD drive in the computer
The amount of memory installed in the system
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CHKDSK
DEFRAG
SCANDISK
Disk Cleanup
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WAN
VPN
LAN
VLAN
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Change the setting in the BIOS.
Disable the internal monitor in the device manager.
Toggle using Fn keys.
Hold the cutoff switch down
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Tracert
Ipconfig
Netsh
Netstat
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NIC
Keyboard
VGA monitor
Mouse
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SCANDISK
FDISK
DEFRAG
FORMAT
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Configure device settings
Update the OS
Rebootthe computer
Install the device driver
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Telnet
Netstat
Ipconfig
Ping
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Main system board
Processor
Hard disk drive
Power supply
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Verify full system functionality
Identify the problem
Test the theory to determine cause
Establish a plan of action
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Msinfo32
Msconfig
Dxdiag
Cmd
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XGA and VGA
Bluetooth and XGA
CGA and Bluetooth
DVI and VGA
CGA and DVI
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Tracert
Ipconfig
Netsh
Netstat
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The wireless communication switch has been turned off.
The laptop has entered sleep mode.
The drivers for the wireless card have become corrupted.
The wireless antenna has become disconnected.
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Ipconfig/renew
Ping-t
Nslookup
Msconfig
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PCI and AGP
SCSI and ISA
PCIe and PCI
ISA and PCI
AGP and SCSI
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Windows XP 64-bit and Windows Vista 64-bit
Windows XP 32-bit and Windows 2000 Professional
Windows Vista 32-bit and Windows XP 64-bit
Windows 2000 Professional and Windows XP 32-bit
Windows Vista 64-bit and Windows Vista 32-bit
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Help and Support
Event Viewer
System Information
Services Console
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Social engineering
Brute force cracking
Biometric attack
Phishing
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20
23
25
110
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EMI prevention
MSDS
RFI prevention
ESD preventior
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CD extensions must be installed.
Verify jumpers are set correctly.
Plug and play must be used for the install.
CD application software must be installed
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Verify system functionality
Establish a plan
Interview the user
Establish a theory
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If the printer needs a firmware upgrade to print multiple documents at once
If the print spooler service needs to be configured for multi-page printing.
If the printer needs a memory upgrade to print multiple documents at once
If the printer needs the queue cleared
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Disable the antivirus logging in the Event Viewer.
Disable antivirus protection notification within Security Center.
Install the Microsoft Malicious Software removal tool.
Update the Antivirus definitions
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Anti-spyware protector
Firewall
UAC
Antivirus protection
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Switch
Hub
Router
Modem
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Battery is low
Battery is defective
Battery is fully charged
Battery is charging
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Port 21
Port 23
Port 25
Port 110
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Change the startup options in System Configuration Utility.
Uncheck automatically restart in the startup and recovery option.
Change logging options in the startup and recovery option.
Disable ACPI in Device Manager.
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RJ-11
ST
BNC
RJ-45
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Thermal compound
Shroud
Heatsink fan
Heat pipe
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Beta driver
Certified driver
Digitally signed driver
OEM driver
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5V and 12V
9V and 24V
12V and 24V
15V and 5V
9V and 5V
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L1.
L2.
L3.
L4.
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Spyware
Botnet
Spam
Aclware
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Microsoft Knowledge Base
OEM
Online Forum
Social Networking
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Regedit
Dxdiag
Msinfo32
Msconfig
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SSID broadcast
MAC filtering
WEP key
WPA passphrase
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FDD
CD-RW
Thumb drive
Tape
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To support dynamic disks
To allow RAID support
Support for file encryption
Legacy support for older systems
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Clean the toner cartridge
Change the paper
Replace the fuser
Print a test page
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