CompTIA A+ Practical Application #1
- 1.Which of the following would be used to correct a ghost image on a laser printer?
- A.
Replace the drum
- B.
Replace the fuser
- C.
Clean the printhead
- D.
Replace the cartridges
- 2.A technician installed a new application on a Windows XP desktop. After the application was installed, the technician rebooted the desktop and received a bluescreen error. Which of the following steps should the technician perform? (Select TWO).
- A.
Boot into Safe Mode
- B.
Replace the motherboard
- C.
Uninstall the application
- D.
Replace the hard drive
- E.
Install more RAM
- 3.A user no longer has access to a site that the user frequently visits. The technician pings another system and the gateway within the network. The pings made successful connections. Which of the following should the technician do NEXT?
- A.
Update the operating system
- B.
Check the DHCP settings
- C.
PING the Internet site
- D.
Update the anti-virus software
- 4.A user has a 1TB external hard drive connected to a desktop system. When the user searches the drive for a file, the response to the search is very slow. How can the user improve the performance of the file searches on the external drive?
- A.
Change the sort order of the files.
- B.
Make sure that all of the files are in folders that are in alphabetical order.
- C.
Search multiple drive letters at the same time.
- D.
Turn on indexing for the assigned drive letter.
- 5.A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?
- A.
The speakers are not compatible with the digital connection.
- B.
The HDMI audio service has not been selected.
- C.
The laptop needs an HDMI application installed.
- D.
The HDMI cable is too long.
- 6.Which of the following will occur if %temp% is executed from the run command?
- A.
The operating system's temporary folder will be opened.
- B.
Applications located in the %temp% folder will be executed.
- C.
Applications will be deleted in the %temp% folder.
- D.
The current user's temporary folder will be opened.
- 7.Which of the following does PING -t do?
- A.
Continuous ping of an IP address until cancelled
- B.
Continuous ping of an IP address until the count reaches 1000
- C.
Continuous ping of an IP address until the target responds
- D.
Continuous ping of an IP address until the target returns
- 8.Where would a technician go to turn off UAC in Windows Vista?
- A.
Control Panel
- B.
Active Directory Users and Computers
- C.
Computer Management
- D.
Run> Command prompt > NET STOP UAC
- 9.On a laptop, which of the following is the name of the socket that a wireless card would typically be inserted into?
- A.
PCIe
- B.
AGP
- C.
Mini PCI
- D.
PCI
- 10.Jill, a user, states that there are two lines running down the middle of all printed pages on the laser printer. Which of the following could be the cause of the lines?
- A.
The drum is dirty
- B.
The driver is corrupt
- C.
The printer is out of memory
- D.
The toner is out
- 11.A technician suspects that a power supply may be failing in a computer. Which of the following are the standard voltages for a SATA connection on an ATX power supply?
- A.
-3.3v, 5v, 12v
- B.
3.3v, -5v, -12v
- C.
3.3v, 5v, 12v
- D.
-5v, 5v, 12v
- 12.A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?
- A.
The corona wire is not supplying the correct voltage.
- B.
The fuser is not reaching the correct temperature.
- C.
The paper is card stock and is too thick.
- D.
The paper has a humidity content that is too low.
- 13.Company policy does not allow users to use dial-up connections. A new shipment of laptops contains builtin modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?
- A.
Use Device Manager to disable the modem.
- B.
Delete the modem under Phone and Modems in the Control Panel.
- C.
Remove the dial-up networking option in Network Connections.
- D.
Change the local area code to 555 in Modem properties.
- 14.After Microsoft Windows boots, a message appears stating that a service failed to start. Which of the following can be used to find more information about this error?
- A.
Disk Manager
- B.
Control Panel
- C.
Start Menu
- D.
Event Viewer
- 15.Which of the following will occur if an NTFS-formatted USB drive is inserted into a USB port on a second computer?
- A.
The USB drive will not be accessible.
- B.
The files and folders will inherit permissions from the second computer.
- C.
Files and folders may or may not be accessible depending on set permissions.
- D.
The user will be prompted to enter credentials to access the files and folders on the drive.
- 16.Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?
- A.
A Dr. Watson error is usually related to a damaged graphics adaptor or memory chip.
- B.
A Dr. Watson error occurs before the Windows GUI appears.
- C.
A stop error is known as a bluescreen and causes complete system failure.
- D.
A stop error writes the error to a memory dump file before restoring the system to a working state.
- 17.A laptop display is not working. The technician connects the laptop to an external monitor and it displays fine. The technician opens the laptop and checks the physical connector from the display to the motherboard and it appears connected and undamaged. Which of the following is the MOST likely problem?
- A.
The LCD inverter is faulty.
- B.
The video adapter is faulty.
- C.
The LCD converter is faulty.
- D.
The LCD lamp needs to be replaced.
- 18.A technician needs to delete an infected file. The system says the file is in use every time the technician attempts to delete the file. Which of the following will be the BEST way to delete the file?
- A.
The technician should boot into Safe Mode with Command Prompt and delete the file.
- B.
The technician should reboot the machine, log in as administrator, and delete the file.
- C.
The technician should bring up Task Manager and delete the file from there.
- D.
The technician should boot the system normally and delete the file from the command prompt.
- 19.Which of the following protocols should a technician consider troubleshooting if a user is not receiving incoming emails on their desktop?
- A.
SMTP
- B.
POP
- C.
FTP
- D.
SIP
- 20.A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XP generic printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?
- A.
Download manufacturer printer drivers
- B.
Restart the printer spooler
- C.
Check for Microsoft Windows updates
- D.
Check Device Manager
- 21.Which of the following can be used to kill a running process?
- A.
Control Panel
- B.
Computer Management
- C.
Task Manager
- D.
Add/Remove Programs
- 22.Which of the following utilities will a technician use to determine how many partitions a hard drive has?
- A.
Administrator Tools
- B.
Disk Management
- C.
Device Manager
- D.
Computer Management
- 23.If a technician needs to convert a hard drive from Basic to Dynamic, which of the following utilities would the technician use?
- A.
Add Hardware Wizard
- B.
Device Manager
- C.
Computer Management
- D.
Disk Management
- 24.A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?
- A.
Hard disk
- B.
Solid state
- C.
Floppy
- D.
Tape
- 25.A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?
- A.
MSCONFIG
- B.
Computer Management
- C.
Task Scheduler
- D.
Task Manager
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