1.
A home user wants to setup a wireless network. Which of the following would be the MOST
important consideration?
A. 
Operating system type of the connected PCs
B. 
Location of the wireless router
C. 
Number of PCs that will access the network
D. 
Number of available Ethernet ports on the router
2.
A computer running Windows 7 will not boot up. A user is receiving an Invalid boot disk error.
Which of the following is the cause of this error?
A. 
The BOOT.INI file is not found.
B. 
The Windows registry is corrupt.
C. 
There is a CD-ROM in the drive.
D. 
The floppy drive is disconnected.
3.
A user is running Windows Vista Ultimate with a 1GHz processor, 1GB of RAM, and a 64MB video
card. The user states the computer performance is slow when the Aero settings are enabled. Which of the following can the technician do to increase performance?
A. 
B. 
C. 
D. 
4.
A technician has just installed a new computer running Windows 7 in a home office, with five other
computers running Windows XP. The new computer is able to connect to the other computers on
the network, but the Windows XP computers are unable to connect to the new computer. Which of
the following is the cause of this issue?
A. 
Windows updates need to be executed.
B. 
Network cable is unplugged.
C. 
The firewall is turned on.
D. 
The operating systems are incompatible.
5.
A technician is dispatched to a system that will not go beyond the Windows XP splash screen.
Which of the following, after restart, would allow the technician to load Windows XP?
A. 
Press F6, select Last Known Good Configuration, login
B. 
Press F8, select Debug mode, login
C. 
Press F8, select Last Known Good Configuration, login
D. 
Press F6, select Debug mode, login
6.
A user is cleaning up their temporary Internet files and is concerned about the number of cookies
discovered. Which of the following is a correct statement about cookies?
A. 
B. 
Cookies are not always malicious.
C. 
Cookies cannot be removed.
D. 
Cookies should be disabled at all times.
7.
After rebooting a workstation a message pops up saying one or more services failed to start.
Which of the following will provide information about this issue?
A. 
Look at the Security event logs.
B. 
Look at the Task Manager.
C. 
Look at the system event logs.
D. 
Look at the application event logs.
8.
The purpose of NSLOOKUP is to:
A. 
Translate a DHCP address to a name.
B. 
Translate a MAC address to a name.
C. 
Translate a DNS address to a name.
D. 
Translate an IP address to a name.
9.
A user is reporting that their computer is making strange noises and randomly powers off. Which
of the following tools would MOST likely be used to troubleshoot this problem?
A. 
B. 
C. 
D. 
10.
A user signs up for every online promotion and mailing list they are prompted with and their
mailbox is flooded with email. Which of the following is an example of this?
A. 
B. 
C. 
D. 
11.
After cold booting a computer the system clock displays the wrong date and time. Which of the
following is the MOST likely cause of this issue?
A. 
B. 
C. 
D. 
CMOS battery is going bad.
12.
A technician reboots a computer and receives the error, NTLDR is missing, press any key to
restart. Which of the following is a MOST likely cause of this error?
A. 
Operating system is corrupt.
B. 
C. 
Computer needs to be restarted again.
D. 
13.
A technician needs to plug a network cable into an inactive network drop in a user s cubicle.
Which of the following will allow the technician to find the correct drop in the network room to make
the port hot?
A. 
B. 
C. 
D. 
14.
A technician has received a report of a network outage. Which of the following should a technician
use to pinpoint the location of a UTP cable break?
A. 
B. 
C. 
D. 
15.
A technician is going to use an extension magnet to pick up a screw dropped inside a computer
case. Which of the following MUST be done before the technician attempts to do this?
A. 
Turn on the computer to prevent any possible shorts.
B. 
Unplug the power cord to prevent any possible shorts.
C. 
Backup the computer to prevent any potential loss of data.
D. 
Ensure that the extension magnet is rubber coated.
16.
Which of the following tools can a field technician use to test a faulty power supply?
A. 
B. 
C. 
D. 
17.
Which of the following would a technician MOST likely use after terminating an Ethernet cable?
A. 
B. 
C. 
D. 
18.
Which of the following is correct for dual band routers?
A. 
Allows simultaneous transmission of 802.11n at 5.8GHz and 2.4GHz.
B. 
Allows single transmission of 802.11a/b at 2.4GHz or 802.11b/n at 5.8GHz.
C. 
Allows simultaneous transmission of 802.11a/b at 2.4GHz and 802.11b/n at 5.8GHz.
D. 
Allows single transmission of 802.11a at 5.8GHz and 802.11n at 2.4GHz.
19.
A user has a server with Windows 2008 Server, a desktop, and a laptop with Windows 7 in the
network. They want to be able to log into the server from the laptop while at home. Which of the
following would be the BEST solution?
A. 
Enable remote access on the server and the clients.
B. 
Create a user account on the server and set it up to log in locally.
C. 
Use a KVM with extra long cables to connect to all computers.
D. 
Install SharePoint in the server to provide access.
20.
A client cannot connect to the Internet. The technician executes ipconfig at the command line and
notices the IP address is 169.254.64.102. Which of the following is the NEXT command the
technician should execute?
A. 
B. 
C. 
D. 
21.
Which of the following command line utilities would allow a technician to copy not only the parent
directory but also include subdirectories of a folder on a Windows XP machine?
A. 
B. 
C. 
D. 
22.
Which of the following switches skips the process that compares directory entries to the file record
segments corresponding to those entries, while running a CHKDSK command?
A. 
B. 
C. 
D. 
23.
Which of the following tools is BEST used to measure voltage and amperage from a power
source?
A. 
B. 
C. 
D. 
24.
A customer asks a technician to setup a SOHO network at their home. They would like to run
cabling from the area where their Internet connection terminates to another room. Which of the
following is the maximum distance for CAT5 UTP cabling?
A. 
B. 
C. 
D. 
25.
A system powers on, begins POST, displays the BIOS version information and then hangs with
the error message Error loading operating system. Which of the following is MOST likely cause of
this issue?
A. 
A virus has infected the system
B. 
C. 
D.