Remove the memory and destroy it.
Reformat the hard drive to a clean state using the format command.
Remove the hard drive and destroy it.
Run a large magnet over the top of the hard drive several times.
Replace the video card inside the laptop.
Replace the LCD inverter.
Make sure the laptop display is enabled.
Make sure the OS has the latest video drivers installed
Provides access to larger hard drive partitions
Provides use of more powerful video graphics accelerators.
Provides addressing of memory beyond 4GB.
Provides use ofPCIe X16 expansion slots.
Set the refresh rate to the lowest the monitor can display.
Calibrate the monitor.
Degauss the monitor.
Set the resolution to the highest the monitor can display.
Flash memory used to hold temporary files before deletion.
Data written to a disk located in a paging file that would not fit into the systems RAM.
The maximum amount of memory a given system can potentially have.
A portion of physical RAM that is mirrored to the hard drive for redundancy.
Collect all packets that are sent to any device on the LAN.
Send broadcast packets over the LAN to all computers simultaneously.
Send packets to other network devices on the LAN instructing then to enter a low power state (e.g. Hibernate, Off).
Resume from a low power state when it receives a network packet telling it to do so.
Built-in encryption standards
Larger capacity than traditional magnetic drives
Lack of drive heads and platters
Higher data integrity
Establish a theory of probable cause.
Document findings, actions, and outcomes.
Verify full system functionality.
Identify the problem.
Was there a power outage since yesterday?
Did you check the Recycle Bin to see if the shortcut was accidentally deleted?
Are you sure you ran a find on the system and the program is just not misfiled?
Are you sure you were using that program?
Are you sure the power button is not stuck?
Was any hardware installed since it last worked?
Is the power cable on the monitor loose?
Has the monitor been replaced recently?
Were there any new software updates done?
Purchase an external Ethernet print card.
Share out the printer from the attached computer.
Move the computer and attach to the printer.
Set up a local print queue.
Identify the hardware make, model, and serial number.
Elevate the call to a higher level of support.
Assign an appropriate priority for the issue.
Identify the user and associated problem.
Select the appropriate priority level for the issue.
Track the process of the incident.
Identify common issues among multiple users.
Help maintain a balanced workload for the help desk technicians.
Compose a record which allows user authentication.
Allows the operating system to be backed up with immunity to virus activity
Allows the operating system to assigns dates so that user data files are backed up
Allows the operating system to be rolled back to a previous point in time
Allows all data on the hard drive to be rolled back to a previous point in time
Use the defragment utility.
Use the drive compression utility.
Use the checkdisk utility.
Empty the recycle bin and deleted email items.
Use restore point to roll back the computer to a previous date.
Increase system security
Utilize less memory
Increased network speed
Longer chip life
Here's an interesting quiz for you.