Clear Professional Voice Certification

32 Questions

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Clear Professional Voice Certification

This certification test is meant to be taken after the Clear Professional Voice training. All B2B dealers and internal B2B sales teams must pass this test with 90% or higher to be qualified to sell the Clear Professional voice product.  


Questions and Answers
  • 1. 
    What term is used to describe the underlying CLEAR PROFESSIONAL VOICE platform making it so readily available to distributed offices and virtual employees?
    • A. 

      PBX

    • B. 

      Cloud-based

    • C. 

      Plug and Play

    • D. 

      Wireless

  • 2. 
    What are the challenges or limitations with a traditional PBX that make it unsuitable for a small business? Select all that apply.
    • A. 

      Requires onsite hardware this is expensive

    • B. 

      Requires installataion and IT support to make changes

    • C. 

      Does not work for home-base, remote and mobile employees

  • 3. 
    Which features below are unique to Ring Central? Select all that apply.
    • A. 

      Ring out (calling from another location and showing your company caller ID)

    • B. 

      Call Flip (ability to transfer a call from desk phone to mobile phone to home phone)

    • C. 

      Custom music on hold for each extension

    • D. 

      Ring Me (click to call) button for web site

    • E. 

      Call Controller that allows me to respond to calls in real-time from my computer

  • 4. 
    What on site equipment is required for the CLEAR PROFESSIONAL VOICE service? Select all that apply.
    • A. 

      Hard wired phone jack at each desk

    • B. 

      IP Phones

    • C. 

      Wiring to phone closet

    • D. 

      Internet connection

  • 5. 
    What devices can be used with CLEAR PROFESSIONAL VOICE?
    • A. 

      Clear ATA adaptor with analog phones

    • B. 

      CLEAR PROFESSIONAL VOICE approved IP phones

    • C. 

      Ring Central ATA adapter with analog phones

    • D. 

      Unlocked SIP compliant phones

  • 6. 
    Each CLEAR PROFESSIONAL VOICE account receives the following with every standard line purchase. Selct all that apply.
    • A. 

      Local or toll free main numbers

    • B. 

      Main voice number

    • C. 

      Separate main fax number

    • D. 

      Vanity numbers

    • E. 

      A DID (direct inward dial) number

  • 7. 
    Each user has the ability to configure their extension to behave the way they want it to when a call is received.  What is this feature referred to as?
  • 8. 
    If a customer wants to keep their existing standard fax machine what device is required and how does that effect the cost?
    • A. 

      Clear ATA plus the price of the CLEAR PRO VOICE phone line

    • B. 

      Ring Central ATA ($70) plus the price of an additional CLEAR PRO VOICE phone line to run the fax

    • C. 

      Ring Central ATA ($70) but no additional line to run the fax (run over the main line purchased)

  • 9. 
    How are faxes received with the Internet fax feature included with CLEAR PROFESSIONAL VOICE? Select all that apply.
    • A. 

      As an email attachment

    • B. 

      As a PDF

  • 10. 
    What should customers do with their Credit Card (POS) machines? Select all that apply.
    • A. 

      They should use the Ethernet connection on their credit card machine

    • B. 

      If the POS not have that feature they should contact their credit card processor and order a replacement with Ethernet capability.

    • C. 

      CLEAR PROFESSIONAL VOICE is not compatible

  • 11. 
    Does CLEAR PROFESSIONAL VOICE work with alarm systems?
  • 12. 
    What options does the customer have for their alarm system? Select all that apply.
    • A. 

      Use CLEAR PROFESSIONAL VOICE.

    • B. 

      Use a cellular service.

    • C. 

      Order a dedicated line from their phone company.

  • 13. 
    If a remote user does not need to make outbound calls and only needs inbound calls forwarded to their existing phones (mobile home or office) how much are they charged for this user?
  • 14. 
    True or False: You need one CLEAR modem per phone line.
  • 15. 
    True of False: If the customer wants a phone to sit on a desk, they must purchase a line to power that phone.
  • 16. 
    What is the list price of a CLEAR PROFESSIONAL VOICE line?
    • A. 

      $35

    • B. 

      $40

    • C. 

      $50

  • 17. 
    What is the current promotional price of a CLEAR PROFESSIONAL VOICE “line”?
    • A. 

      $25

    • B. 

      $35

    • C. 

      $40

    • D. 

      $50

  • 18. 
    What questions would you ask to probe a small business about their needs in determining if CLEAR PROFESSIONAL VOICE was viable solution? Select all that apply.
    • A. 

      Do you have any remote workers or distributed offices?

    • B. 

      What happens today when somebody calls your business?

    • C. 

      If a call (and thus a sale) is missed – how costly is it?

  • 19. 
    What is the 3 step network testing required prior to selling CLEAR PROFESSIONAL VOICE?
    • A. 

      CINR + Cheetah score and voice quality test (actual phone calls from the location)

    • B. 

      CINR/Cheetah test + mobile voip test + Sales Engineer approval

    • C. 

      CINR/Cheetah score, mobile voip test and voice quality test

  • 20. 
    What network testing results are required to sell CLEAR PROFESSIONAL VOICE? Select all that apply.
    • A. 

      CINR/Cheetah score 15 +

    • B. 

      Jitter = less than 15

    • C. 

      Packet loss - less than 1%

    • D. 

      MOS score = 3.2

    • E. 

      Voice quality calls with no dropped words or popping

  • 21. 
    What CLEAR service plans can I sell with CLEAR PROFESSIONAL VOICE? Select all that apply.
    • A. 

      Flex plan for back up and business continuity

    • B. 

      CLEAR Professional fixed plans

    • C. 

      Pick 2 consumer plan

    • D. 

      CLEAR Professional mobile plans

    • E. 

      Other consumer plans

  • 22. 
    When placing an order using the Ring Central sales portal, whose name and contact email should go on the 1st screen?
    • A. 

      The end customer's name and email

    • B. 

      The sale's reps name and email

    • C. 

      The system administrator

  • 23. 
    Why is it important to accurately specify each user’s name for each line and phone being ordered?
    • A. 

      To keep track of number porting

    • B. 

      To preprogram the phones before they are shipped

  • 24. 
    Choose three vital pieces of information needed to enter an order for CLEAR PROFESSIONAL VOICE through the Ring Central order entry portal?
    • A. 

      CQ ticket number

    • B. 

      CLEAR customer ID

    • C. 

      Dealer code or sales rep name

    • D. 

      Number of lines

  • 25. 
    What is the order flow for Clear order entry and the CLEAR PROFESSIONAL VOICE order entry?
    • A. 

      Enter CQ ticket for Clear order and request paper billing. Use CQ ticket number in the Clear customer ID box and enter order through Ring Central portal.

    • B. 

      Enter order through OE then use Clear customer ID number and enter order through Ring Central portal.

    • C. 

      Enter CQ ticket for Clear order and request paper billing. Once CQ ticket has cleared, use Clear customer ID number and enter order through Ring Central portal.

  • 26. 
    After completing the order – an activation email is sent to the customer’s email address on the main screen of the ordering portal.  Why is it important that the customer click on the activation link in this email? Select all that apply.
    • A. 

      If not activated in 7 days the account will be cancelled

    • B. 

      This link initiates the ordering of phone and the entire set up process

    • C. 

      If not activated in 48 hours the account will be cancelled

    • D. 

      Clicking this link is not necessary to complete the order.

    • E. 

      This link initiates billing

  • 27. 
    Once the phones have arrived at the customer’s office, what happens? Select all that apply.
    • A. 

      The customer receives a call from a Ring Central engineer to arrange a time for remote install

    • B. 

      The customer can install themselves by following the instructions in the user guide

    • C. 

      The customer must wait for the sales engineer or dealer to arrive and complete installation

  • 28. 
    Should the customer be expecting anyone to show up and physically install and configure their phones or internet?
  • 29. 
    What should the customer do if they want someone to come on site to install and configure the phones or their modem?
    • A. 

      Arrange for a 3rd party to complete installation

    • B. 

      Call their CLEAR sales rep or dealer

    • C. 

      Call Ring Central for assistance

  • 30. 
    What should the customer do when they go to use the service and they have questions or problems? Select all that apply.
    • A. 

      Use the online help button in the upper right side of the user portal

    • B. 

      Call Ring Central customer service

    • C. 

      Contact CLEAR customer service

  • 31. 
    Who should the customer call to if the CLEAR modem signal is intermittent and thus impairs the voice quality?
    • A. 

      Use the online help button in the upper right side of the user portal

    • B. 

      Call Ring Central customer service

    • C. 

      Contact CLEAR customer service

  • 32. 
    What charges will the customer see on their first bill? Select all that apply.
    • A. 

      Prorated monthly charge for month 1 – phone + internet charges

    • B. 

      Full charge for month 2 – phone + internet charges.

    • C. 

      Hardware charges – phone charges and modem purchase or lease fees

    • D. 

      Taxes on the Ring Central service