QuickBooks Software: Trivia Quiz!
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- 1.What do you do if a book will not sensitize?
- A.
Put it on the PSA's desk.
- B.
Put a stripping slip in it and put it on the PSA's desk/mending shelf.
- C.
Put it back on the shelf.
- D.
Keep trying.
- 2.When can a patron NOT renew their books?
- A.
If they are reserve, on hold or renewed too many times.
- B.
If they are curriculum books or faith enrichment books.
- C.
If they are reference books.
- D.
If they have a fine on the books.
- 3.The receipt number that QuickBooks initially gives you is always the same number when you save it.
- A.
True
- B.
False
- 4.Are you able to take a check to pay for services? Who do patrons make the check out to?
- A.
No, we cannot take checks.
- B.
Yes, SBU Library
- C.
Yes, University Libraries
- D.
Yes, Southwest Baptist University
- 5.Imagine the following situation: A patron turns his books in and you see there is a fine on his record for the overdue books. You inform him of the $3.00 fine. He searches his pockets and only finds $1.75. What do you do?
- A.
Tell him to come back when he can pay the full amount.
- B.
Accept the payment and pay the full fine.
- C.
Accept the money and ask your supervisor to show you how to accept partial payment.
- D.
Waive the fines out of compassion.
- 6.How do you answer the telephone?
- A.
SBU Library, [Name] speaking.
- B.
Hello!
- C.
University Libraries, this is [Name], how may I help you?
- D.
Southwest Baptist University Library, my name is [Name] how can I assist you?
- 7.A native Spanish-speaker speaking broken English asks you about their 401K or some other financial service. What do you do?
- A.
Talk louder so they can understand that you are a library.
- B.
Use the script beneath the phone and try your hardest to redirect them in Spanish.
- C.
Hang up.
- D.
Get your supervisor.
- 8.A patron needs to make a change for a twenty to use the copier. She comes and asks you if you can make a change for her. You...
- A.
Inform her that you cannot make change but that there is a change machine around the corner.
- B.
Make change from the cash drawer.
- C.
Get your supervisor to make change for her.
- D.
Direct her to the dean's office to make change for her.
- 9.Every time you do a monetary transaction, you will have to create _________ receipt(s).
- A.
One
- B.
Two
- C.
Three
- D.
Four
- 10.In what format do you type someone's name in their Quick Books receipt? Our patron's name is Susie Smith.
- A.
Smith, Susie
- B.
Susie Smith
- C.
S. Smith
- D.
Miss Smith
Questions: 15 | Attempts: 38278 | Last updated: Mar 22, 2022
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