QuickBooks Software: Trivia Quiz!
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What do you do if a book will not sensitize?
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Put it on the PSA's desk.
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Put a stripping slip in it and put it on the PSA's desk/mending shelf.
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Put it back on the shelf.
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Keep trying.
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Explore essential functions of QuickBooks in this trivia quiz! Test your knowledge on handling book sensitization, renewing policies, transaction processing, and customer service skills. Perfect for users aiming to improve their QuickBooks proficiency.
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- 2.
When can a patron NOT renew their books?
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If they are reserve, on hold or renewed too many times.
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If they are curriculum books or faith enrichment books.
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If they are reference books.
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If they have a fine on the books.
Correct Answer
A. If they are reserve, on hold or renewed too many times.Explanation
A patron cannot renew their books if they are reserve, on hold, or if they have been renewed too many times. Additionally, if the books are curriculum books or faith enrichment books, they cannot be renewed. Furthermore, reference books cannot be renewed. Lastly, if the patron has a fine on the books, they are not able to renew them.Rate this question:
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- 3.
The receipt number that QuickBooks initially gives you is always the same number when you save it.
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True
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False
Correct Answer
A. FalseExplanation
Sometimes the number is different because people from the other campuses may have made a receipt while you were creating yours. You don't have the accurate number until you save the receipt.Rate this question:
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- 4.
Are you able to take a check to pay for services? Who do patrons make the check out to?
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No, we cannot take checks.
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Yes, SBU Library
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Yes, University Libraries
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Yes, Southwest Baptist University
Correct Answer
A. Yes, Southwest Baptist UniversityExplanation
The correct answer is "Yes, Southwest Baptist University" because it states that patrons can make a check out to Southwest Baptist University. This implies that the university accepts checks as a form of payment for their services.Rate this question:
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- 5.
Imagine the following situation: A patron turns his books in and you see there is a fine on his record for the overdue books. You inform him of the $3.00 fine. He searches his pockets and only finds $1.75. What do you do?
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Tell him to come back when he can pay the full amount.
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Accept the payment and pay the full fine.
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Accept the money and ask your supervisor to show you how to accept partial payment.
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Waive the fines out of compassion.
Correct Answer
A. Accept the money and ask your supervisor to show you how to accept partial payment.Explanation
The correct answer is to accept the money and ask your supervisor to show you how to accept partial payment. This option demonstrates a willingness to accommodate the patron's financial situation while also seeking guidance from a higher authority on how to handle partial payments. It shows a responsible approach to resolving the issue and ensures that the patron is not turned away without any resolution.Rate this question:
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- 6.
How do you answer the telephone?
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SBU Library, [Name] speaking.
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Hello!
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University Libraries, this is [Name], how may I help you?
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Southwest Baptist University Library, my name is [Name] how can I assist you?
Correct Answer
A. University Libraries, this is [Name], how may I help you?Explanation
The correct answer is "University Libraries, this is [Name], how may I help you?" because it includes the name of the institution, identifies the speaker, and offers assistance to the caller. It follows a professional and courteous approach to answering the telephone in a library setting.Rate this question:
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- 7.
A native Spanish-speaker speaking broken English asks you about their 401K or some other financial service. What do you do?
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Talk louder so they can understand that you are a library.
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Use the script beneath the phone and try your hardest to redirect them in Spanish.
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Hang up.
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Get your supervisor.
Correct Answer
A. Use the script beneath the phone and try your hardest to redirect them in Spanish.Explanation
The correct answer is to use the script beneath the phone and try your hardest to redirect them in Spanish. This is the most appropriate and helpful response in this situation as it acknowledges the person's language barrier and attempts to assist them in their native language. It shows respect and understanding towards the person's needs and helps to ensure effective communication and assistance.Rate this question:
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- 8.
A patron needs to make a change for a twenty to use the copier. She comes and asks you if you can make a change for her. You...
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Inform her that you cannot make change but that there is a change machine around the corner.
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Make change from the cash drawer.
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Get your supervisor to make change for her.
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Direct her to the dean's office to make change for her.
Correct Answer
A. Inform her that you cannot make change but that there is a change machine around the corner.Explanation
The correct answer is to inform her that you cannot make change but that there is a change machine around the corner. This is the appropriate response because the patron is asking for change and you are unable to provide it. However, you are still being helpful by directing her to the change machine, which can fulfill her request.Rate this question:
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- 9.
Every time you do a monetary transaction, you will have to create _________ receipt(s).
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One
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Two
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Three
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Four
Correct Answer
A. TwoExplanation
One digital copy on Quick Books and a written copy on the transaction log.Rate this question:
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- 10.
In what format do you type someone's name in their Quick Books receipt? Our patron's name is Susie Smith.
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Smith, Susie
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Susie Smith
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S. Smith
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Miss Smith
Correct Answer
A. Susie SmithExplanation
The correct answer is "Susie Smith" because it is the exact format in which the patron's name is given. The other options, such as "Smith, Susie" and "S. Smith," do not match the given name. Additionally, "Miss Smith" is not a format for typing someone's name in a receipt.Rate this question:
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Quiz Review Timeline (Updated): Mar 19, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 16, 2012Quiz Created by
Brandilynn7
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