Put it on the PSA's desk.
Put a stripping slip in it and put it on the PSA's desk/mending shelf.
Put it back on the shelf.
If they are reserve, on hold or renewed too many times.
If they are curriculum books or faith enrichment books.
If they are reference books.
If they have a fine on the books.
No, we cannot take checks.
Yes, SBU Library
Yes, University Libraries
Yes, Southwest Baptist University
Tell him to come back when he can pay the full amount.
Accept the payment and pay the full fine.
Accept the money and ask your supervisor to show you how to accept partial payment.
Waive the fines out of compassion.
SBU Library, [Name] speaking.
University Libraries, this is [Name], how may I help you?
Southwest Baptist University Library, my name is [Name] how can I assist you?
Talk louder so they can understand that you are a library.
Use the script beneath the phone and try your hardest to redirect them in Spanish.
Get your supervisor.
Inform her that you cannot make change but that there is a change machine around the corner.
Make change from the cash drawer.
Get your supervisor to make change for her.
Direct her to the dean's office to make change for her.