QuickBooks Software: Trivia Quiz!

10 Questions | Total Attempts: 45

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QuickBooks Software: Trivia Quiz!

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Questions and Answers
  • 1. 
    What do you do if a book will not sensitize?
    • A. 

      Put it on the PSA's desk.

    • B. 

      Put a stripping slip in it and put it on the PSA's desk/mending shelf.

    • C. 

      Put it back on the shelf.

    • D. 

      Keep trying.

  • 2. 
    When can a patron NOT renew their books?
    • A. 

      If they are reserve, on hold or renewed too many times.

    • B. 

      If they are curriculum books or faith enrichment books.

    • C. 

      If they are reference books.

    • D. 

      If they have a fine on the books.

  • 3. 
    The receipt number that QuickBooks initially gives you is always the same number when you save it.
    • A. 

      True

    • B. 

      False

  • 4. 
    Are you able to take a check to pay for services? Who do patrons make the check out to?
    • A. 

      No, we cannot take checks.

    • B. 

      Yes, SBU Library

    • C. 

      Yes, University Libraries

    • D. 

      Yes, Southwest Baptist University

  • 5. 
    Imagine the following situation: A patron turns his books in and you see there is a fine on his record for the overdue books. You inform him of the $3.00 fine. He searches his pockets and only finds $1.75. What do you do?
    • A. 

      Tell him to come back when he can pay the full amount.

    • B. 

      Accept the payment and pay the full fine.

    • C. 

      Accept the money and ask your supervisor to show you how to accept partial payment.

    • D. 

      Waive the fines out of compassion.

  • 6. 
    How do you answer the telephone?
    • A. 

      SBU Library, [Name] speaking.

    • B. 

      Hello!

    • C. 

      University Libraries, this is [Name], how may I help you?

    • D. 

      Southwest Baptist University Library, my name is [Name] how can I assist you?

  • 7. 
    A native Spanish-speaker speaking broken English asks you about their 401K or some other financial service. What do you do?
    • A. 

      Talk louder so they can understand that you are a library.

    • B. 

      Use the script beneath the phone and try your hardest to redirect them in Spanish.

    • C. 

      Hang up.

    • D. 

      Get your supervisor.

  • 8. 
    A patron needs to make a change for a twenty to use the copier. She comes and asks you if you can make a change for her. You...
    • A. 

      Inform her that you cannot make change but that there is a change machine around the corner.

    • B. 

      Make change from the cash drawer.

    • C. 

      Get your supervisor to make change for her.

    • D. 

      Direct her to the dean's office to make change for her.

  • 9. 
    Every time you do a monetary transaction, you will have to create _________ receipt(s).
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four

  • 10. 
    In what format do you type someone's name in their Quick Books receipt? Our patron's name is Susie Smith.
    • A. 

      Smith, Susie

    • B. 

      Susie Smith

    • C. 

      S. Smith

    • D. 

      Miss Smith

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