Chapter 9 To 12 Homework
- 1.DRG is a classification system grouping clients together who are similar in diagnosis, treatment, and their consumption of hospital resources.
- A.
True
- B.
False
- 2.ICD-10-CM is a classification of diagnostic categories, specific DRG numbers, and monetary values.
- A.
True
- B.
False
- 3.In today's health care climate of managed care, clients do not expect and are not interested in cost estimates of their medical services.
- A.
True
- B.
False
- 4.Regulation Z of the Consumer Protection Act of 1968 is regulated by the Internal Revenue Service.
- A.
True
- B.
False
- 5.The Equal Credit Opportunity Act allows clients 60 days to complain about any error in their billing.
- A.
True
- B.
False
- 6.The Truth in Lending Act:
- A.
Is enforced by the Federal Trade Commission.
- B.
Applies when four installment payments are made.
- C.
Requires providing information related to finance charges.
- D.
A and C are correct
- 7.Good collection practices include all but one of the following:
- A.
Establish appropriate fees for service and discuss with clients
- B.
Bill for all co-payments, deductibles, or exclusions
- C.
Provide an opportunity to pay cash when services are received
- D.
Provide office brochures that give information about the clinic's services
- 8.The Federal Trade Commission's regulations for debt collection suggest:
- A.
Notifying a debtor's employer of the unpaid debt.
- B.
Sending a postcard saying, “Please call me,” signed “Janet.”
- C.
Properly identifying yourself when contacting a debtor.
- D.
Calling debtors before 8 a.m. and after 8 p.m. to avoid their work schedule.
- 9.The collection of overdue accounts:
- A.
Is mostly the physician's responsibility.
- B.
Will determine which clients are seen first.
- C.
Should be described in an appropriate collection policy.
- D.
Is best turned over to a collection agency.
- 10.Collection agencies:
- A.
Generally are employed as a last resort.
- B.
Generate positive emotions from clients.
- C.
Are not recommended by the Better Business Bureau.
- D.
Will require clinical data on your clients.
- 11.____________________________ provide a method for some individuals to purchase medical insurance by making tax-free deposits to this type of account.
- 12.While Medicare provides insurance for people 65 years of age or older, it also covers one major illness, which is ________________________________.
- 13.Should physicians be able to deny care to anyone? Give your rationale.
- 14.Explain how the Family and Medical Leave Act applies to employment in the health care setting.
- 15.Distinguish between quid pro quo and hostile work environment.
- 16.Hiring and keeping employees are expensive and time-consuming tasks.
- A.
True
- B.
False
- 17.Personnel policies should be written in an office policy manual.
- A.
True
- B.
False
- 18.If there are only two different positions in your medical practice, job descriptions are unnecessary.
- A.
True
- B.
False
- 19.At regular employment intervals, managers should evaluate employees.
- A.
True
- B.
False
- 20.The employment interview is the least important step in the hiring process.
- A.
True
- B.
False
- 21.A policy manual is a working document that:
- A.
Identifies concerns of clients of the practice.
- B.
Serves as an unsigned contract between practice employee and clients.
- C.
Includes topics such as client confidentiality, smoking, work week and hours, discipline.
- D.
Law mandates updating every 5 years.
- 22.Job descriptions:
- A.
Indicate highest qualifications required of the job.
- B.
Indicate to whom an employee is responsible.
- C.
Are generally shared after the person is hired.
- D.
Are verbal agreements with an employee.
- 23.Name reasons that indicate immediate termination of an employee:
- A.
Breach of confidentiality
- B.
Disregard for client safety
- C.
Fraudulent actions
- D.
All of the above
- 24.A federal law states employers cannot discriminate on any form of application when the practice has how many employees?
- A.
10 or more employees
- B.
15 or more employees
- C.
20 or more employees
- D.
More than 50 employees
- 25.Potential discrimination problem areas in employment are:
- A.
Marital status
- B.
Sex
- C.
Disabilities
- D.
All of the above
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