Chapter 9 To 12 Homework

58 Questions | Total Attempts: 245

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Homework Quizzes & Trivia

Questions and Answers
  • 1. 
    DRG is a classification system grouping clients together who are similar in diagnosis, treatment, and their consumption of hospital resources.
    • A. 

      True

    • B. 

      False

  • 2. 
    ICD-10-CM is a classification of diagnostic categories, specific DRG numbers, and monetary values.
    • A. 

      True

    • B. 

      False

  • 3. 
    In today's health care climate of managed care, clients do not expect and are not interested in cost estimates of their medical services.
    • A. 

      True

    • B. 

      False

  • 4. 
    Regulation Z of the Consumer Protection Act of 1968 is regulated by the Internal Revenue Service.
    • A. 

      True

    • B. 

      False

  • 5. 
    The Equal Credit Opportunity Act allows clients 60 days to complain about any error in their billing.
    • A. 

      True

    • B. 

      False

  • 6. 
    The Truth in Lending Act:
    • A. 

      Is enforced by the Federal Trade Commission.

    • B. 

      Applies when four installment payments are made.

    • C. 

      Requires providing information related to finance charges.

    • D. 

      A and C are correct

  • 7. 
    Good collection practices include all but one of the following:
    • A. 

      Establish appropriate fees for service and discuss with clients

    • B. 

      Bill for all co-payments, deductibles, or exclusions

    • C. 

      Provide an opportunity to pay cash when services are received

    • D. 

      Provide office brochures that give information about the clinic's services

  • 8. 
    The Federal Trade Commission's regulations for debt collection suggest:
    • A. 

      Notifying a debtor's employer of the unpaid debt.

    • B. 

      Sending a postcard saying, “Please call me,” signed “Janet.”

    • C. 

      Properly identifying yourself when contacting a debtor.

    • D. 

      Calling debtors before 8 a.m. and after 8 p.m. to avoid their work schedule.

  • 9. 
    The collection of overdue accounts:
    • A. 

      Is mostly the physician's responsibility.

    • B. 

      Will determine which clients are seen first.

    • C. 

      Should be described in an appropriate collection policy.

    • D. 

      Is best turned over to a collection agency.

  • 10. 
    Collection agencies:
    • A. 

      Generally are employed as a last resort.

    • B. 

      Generate positive emotions from clients.

    • C. 

      Are not recommended by the Better Business Bureau.

    • D. 

      Will require clinical data on your clients.

  • 11. 
    ____________________________ provide a method for some individuals to purchase medical insurance by making tax-free deposits to this type of account.
  • 12. 
    While Medicare provides insurance for people 65 years of age or older, it also covers one major illness, which is ________________________________.
  • 13. 
    Should physicians be able to deny care to anyone? Give your rationale.
  • 14. 
    Explain how the Family and Medical Leave Act applies to employment in the health care setting.
  • 15. 
    Distinguish between quid pro quo and hostile work environment.
  • 16. 
    Hiring and keeping employees are expensive and time-consuming tasks.
    • A. 

      True

    • B. 

      False

  • 17. 
    Personnel policies should be written in an office policy manual.
    • A. 

      True

    • B. 

      False

  • 18. 
    If there are only two different positions in your medical practice, job descriptions are unnecessary.
    • A. 

      True

    • B. 

      False

  • 19. 
    At regular employment intervals, managers should evaluate employees.
    • A. 

      True

    • B. 

      False

  • 20. 
    The employment interview is the least important step in the hiring process.
    • A. 

      True

    • B. 

      False

  • 21. 
    A policy manual is a working document that:
    • A. 

      Identifies concerns of clients of the practice.

    • B. 

      Serves as an unsigned contract between practice employee and clients.

    • C. 

      Includes topics such as client confidentiality, smoking, work week and hours, discipline.

    • D. 

      Law mandates updating every 5 years.

  • 22. 
    Job descriptions:
    • A. 

      Indicate highest qualifications required of the job.

    • B. 

      Indicate to whom an employee is responsible.

    • C. 

      Are generally shared after the person is hired.

    • D. 

      Are verbal agreements with an employee.

  • 23. 
    Name reasons that indicate immediate termination of an employee:
    • A. 

      Breach of confidentiality

    • B. 

      Disregard for client safety

    • C. 

      Fraudulent actions

    • D. 

      All of the above

  • 24. 
    A federal law states employers cannot discriminate on any form of application when the practice has how many employees?
    • A. 

      10 or more employees

    • B. 

      15 or more employees

    • C. 

      20 or more employees

    • D. 

      More than 50 employees

  • 25. 
    Potential discrimination problem areas in employment are:
    • A. 

      Marital status

    • B. 

      Sex

    • C. 

      Disabilities

    • D. 

      All of the above

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