Chapter 9 To 12 Homework

One is education and training; the other is _____________________________________________________

Medical benefits that might be included in a health professional's employment are _______________________________________________________________________.

About _____% of employers do not check references on potential employees.

Always ask permission from the ______________________ prior to checking references on the job applicantion.

It is recommended that the employer establish a __________ month probationary period for the new employee.

One's national heritage, race, tribe, clan, and language are examples of ____________________________, a cultural component.

___________________________, a cultural component, shape how individuals adjust to life's challenges.

The _____________________________ is responsible for making sure an interpreter is available when necessary to ensure that the client understands his/her treatment and care.

Describe the Massachusetts 2006 law requiring all 500,000 citizens to have some form of insurance. 

When making allocation decisions of scarce medical resources, AMA's Council on Ethical and Judicial Affairs states that physicians should only consider ethically appropriate criteria, such as quality of life, benefit and duration of benefit, and urgency of need when making allocation.

• True

• False

The way a person reacts to health and illness is an attitude and a perception that encompasses all the other cultural components.

• True

• False

Personnel policies should be written in an office policy manual.

• True

• False

At regular employment intervals, managers should evaluate employees.

• True

• False

___________________ state passed the first program for rationing health care in the United States.

DRG is a classification system grouping clients together who are similar in diagnosis, treatment, and their consumption of hospital resources.

• True

• False

In Purnell's and Paulanka's book Transcultural Health Care, they state that the four stages of culturally sensitive care are continuous.

• True

• False

A large portion of Americans without adequate health care coverage are children.

• True

• False

ICD-10-CM is a classification of diagnostic categories, specific DRG numbers, and monetary values.

• True

• False

Every exchange with a client is a cross-cultural one.

• True

• False

Hiring and keeping employees are expensive and time-consuming tasks.

• True

• False

Among those without adequate health care coverage are the ___________ who rely on a federal program that is increasing in costs and decreasing in coverage even though they recently provided Part D for medication coverage.

Ethics and economics influence allocation and access decisions, but the greatest influence likely is _______________________.

Potential discrimination problem areas in employment are:

• Marital status

• Sex

• Disabilities

• All of the above

Collection agencies:

• Generally are employed as a last resort.

• Generate positive emotions from clients.

• Are not recommended by the Better Business Bureau.

• Will require clinical data on your clients.

Role models and mentors remain basically the same among cultures.

• True

• False

In today's health care climate of managed care, clients do not expect and are not interested in cost estimates of their medical services.

• True

• False

Values are:

• Morals or standards that are acceptable in a culture.

• Standards that are practiced in a culture.

• Determined by family, religious beliefs, culture.

• All of the above

Entering into a new culture of mutual respect and teamwork, the health care professional will find:

• Acceptance of persons for who they are.

• Total agreement.

• Some bias and prejudice.

• Same sexual orientation.

While Medicare provides insurance for people 65 years of age or older, it also covers one major illness, which is ________________________________.

Name reasons that indicate immediate termination of an employee:

• Breach of confidentiality

• Disregard for client safety

• Fraudulent actions

• All of the above

If there are only two different positions in your medical practice, job descriptions are unnecessary.

• True

• False

Regulation Z of the Consumer Protection Act of 1968 is regulated by the Internal Revenue Service.

• True

• False

The employment interview is the least important step in the hiring process.

• True

• False

A federal law states employers cannot discriminate on any form of application when the practice has how many employees?

• 10 or more employees

• 15 or more employees

• 20 or more employees

• More than 50 employees

How many people in the United States are uninsured?

• 20 million

• 35 million

• 45 million

• 58 million

The Equal Credit Opportunity Act allows clients 60 days to complain about any error in their billing.

• True

• False

Good collection practices include all but one of the following:

• Establish appropriate fees for service and discuss with clients

• Bill for all co-payments, deductibles, or exclusions

• Provide an opportunity to pay cash when services are received

• Provide office brochures that give information about the clinic's services

In the soccer locker room, a teenager from Iran brags about his sexual escapade with an American girl in his class saying “Girls in his country must be virgin.” This is an example of what cultural component? 

• Sexual orientation

• Gender

• Ageism

• All of the above

Job descriptions:

• Indicate highest qualifications required of the job.

• Indicate to whom an employee is responsible.

• Are generally shared after the person is hired.

• Are verbal agreements with an employee.

The collection of overdue accounts:

• Is mostly the physician's responsibility.

• Will determine which clients are seen first.

• Should be described in an appropriate collection policy.

• Is best turned over to a collection agency.

A policy manual is a working document that:

• Identifies concerns of clients of the practice.

• Serves as an unsigned contract between practice employee and clients.

• Includes topics such as client confidentiality, smoking, work week and hours, discipline.

• Law mandates updating every 5 years.

The Federal Trade Commission's regulations for debt collection suggest:

• Notifying a debtor's employer of the unpaid debt.

• Sending a postcard saying, “Please call me,” signed “Janet.”

• Properly identifying yourself when contacting a debtor.

• Calling debtors before 8 a.m. and after 8 p.m. to avoid their work schedule.

Stage Four, the last stage, in giving transcultural health care, states the individuals:

• Become aware that they lack knowledge of diversity.

• Are unaware that they lack knowledge of cultural diversity.

• Automatically provide culturally sensitive care.

• None of the above

____________________________ provide a method for some individuals to purchase medical insurance by making tax-free deposits to this type of account.

Allocation of scarce medical resources refers to: 

• Whether or not people who should have a right to health care are able to receive that care.

• The distribution of available health care resources.

• Those individuals who have health insurance.

• A and B

Which decisions are microallocation? 

• Congress determined that Medicare should provide medical care to clients with chronic renal failure.

• The federal government determines how much should be allocated for medical research.

• Medical insurance companies determine “reasonable and customary” charges; thus, what services they cover.

• Hospitals determine who shall occupy the one available bed in intensive care.

The Truth in Lending Act:

• Is enforced by the Federal Trade Commission.

• Applies when four installment payments are made.

• Requires providing information related to finance charges.

• A and C are correct

Two pregnant women are entering the prenatal clinic. One has a PhD and works in the nursing department at the local college; the other woman is Amish and has three children. This is an example of what cultural component? 

• Ageism

• Role models

• Gender

• Educational preparation