Quiz: Business Communication Across Various Cultures

31 Questions | Total Attempts: 424

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Business Communication Quizzes & Trivia

Chapter 4 business communication quiz.


Questions and Answers
  • 1. 
    Which of the following statements about the global economy is most accurate?
    • A. 

      Although the “global village” was predicted years ago, it is far from being a reality.

    • B. 

      Although many national companies do business in foreign markets, few local companies do.

    • C. 

      Many corporations have formed multinational alliances to help them better compete in the global economy.

    • D. 

      Because of easy access to global information via the Internet, intercultural differences lead to few misunderstanding.

  • 2. 
    Which of the following is probably the most important factor in the rise of the global market?
    • A. 

      As domestic markets mature, companies are increasingly looking overseas for new opportunities

    • B. 

      Favourable trade agreements, such as NAFTA and GATT, have been passed.

    • C. 

      The number of middle-class consumers has grown substantially around the world.

    • D. 

      New transportation and information technologies have been developed that make global business possible.

  • 3. 
    Probably the greatest obstacle many multinational companies must overcome is 
    • A. 

      The difficulty of travelling between countries spread around the world.

    • B. 

      Communicating with workers in different parts of the world.

    • C. 

      The cost of building production plants in foreign countries.

    • D. 

      The number of misunderstandings resulting from intercultural differences

  • 4. 
    Which of the following factors has led to the globalization of markets?
    • A. 

      The maturing of domestic markets

    • B. 

      The passage of favourable trade agreements such as NAFTA and GATT

    • C. 

      The explosive growth of the middle class around the world

    • D. 

      All of the above

  • 5. 
    Canadian society today can be best described as 
    • A. 

      Part of a melting pot where people from different ethnic groups blend together.

    • B. 

      A cultural mosaic where individuals join the nation and still retain their cultural identities.

    • C. 

      A river of cultures contributing to an ocean of turbulence.

    • D. 

      None of the above

  • 6. 
    Select the MOST accurate statement. 
    • A. 

      Culture is a subject that is usually taught in elementary school.

    • B. 

      Cultural attitudes are not learned until adulthood.

    • C. 

      We can expect to deal well with those from another culture without having to adopt new attitudes.

    • D. 

      Culture is shaped by attitudes learned in childhood and later internalized in adulthood.

  • 7. 
    Select the MOST accurate statement.
    • A. 

      Cultures almost never change.

    • B. 

      Advancements in technology and communication can cause culture to change.

    • C. 

      Attitudes, behaviours, and beliefs change more quickly in closed societies than in open societies.

    • D. 

      Only outward actions and symbols define a culture.

  • 8. 
    Which of the following is NOT a visible sign of culture?
    • A. 

      Penny waits patiently in line behind ten others at the bank.

    • B. 

      A downtown office building has no 13th floor.

    • C. 

      Sylvia is careful not to step on the cracks in the sidewalk as she walks down the street.

    • D. 

      Kyle plants vegetables in the garden as early as possible in the spring in order to enjoy as long a growing season as possible.

  • 9. 
    Which of the following is NOT  visible sign of culture?
    • A. 

      The employees of the accounting department take their boss out to lunch to celebrate his birthday.

    • B. 

      Bonnie believes that adults need to be responsible for their actions.

    • C. 

      On Friday the 13th, Fred is especially careful in handling the glass bottles as he loads them on the conveyor belt.

    • D. 

      At dinner each evening, Father sits at the head of the table.

  • 10. 
    A generalization that is NOT fixed and rigid when it is used to describe cultures is called a 
    • A. 

      Stereotype.

    • B. 

      Prejudice.

    • C. 

      Prototype.

    • D. 

      None of the above.

  • 11. 
    Communicators is high-context cultures
    • A. 

      Depend on the context of a situation to help convey their meaning.

    • B. 

      Assume that listeners know very little and must be told practically everything.

    • C. 

      Tend to be logical, analytical, and action-oriented.

    • D. 

      Are likely to take words literally.

  • 12. 
    An example of a country that has a low-context culture is 
    • A. 

      Germany.

    • B. 

      China

    • C. 

      Japan

    • D. 

      Saudi Arabia

  • 13. 
    By tradition, North American business people typically do NOT place a high value on
    • A. 

      Directness.

    • B. 

      Individualism.

    • C. 

      Group decision making.

    • D. 

      Informality.

  • 14. 
    Receiving a business card from a visitor, a businessperson stuffs it in his pocket with hardly a glance. The visitor might be particularly offended if he is from which country?
    • A. 

      USA

    • B. 

      Japan

    • C. 

      Canada

    • D. 

      Germany

  • 15. 
    • A. 

      Canadians

    • B. 

      Mexicans

    • C. 

      Arabs

    • D. 

      Japanese

  • 16. 
    Which of the following statements is INACCURATE?
    • A. 

      Asian businesspeople have learned to use silence for reflection and contemplation.

    • B. 

      Asians are concerned with harmony and saving face.

    • C. 

      Mexicans often socialize before getting down to business.

    • D. 

      North Americans, Mexicans, and Asians all equate time with money.

  • 17. 
    Because he has been taught that a person must work hard to succeed, Sean expects his Australian co-workers to share his belief. Sean's misconception is the result of 
    • A. 

      Tolerance.

    • B. 

      Stereotyping.

    • C. 

      Ethnorelativism.

    • D. 

      Ethnocentrism.

  • 18. 
    Which of the following may cause us to judge others by our own values?
    • A. 

      Tolerance

    • B. 

      Ethnorelativism

    • C. 

      Ethnocentrism

    • D. 

      Stereotyping

  • 19. 
    Which of the following statements is INACCURATE?
    • A. 

      Rely solely on stereotypes to understand other cultures.

    • B. 

      Develop tolerance of other cultures.

    • C. 

      Develop an understanding of your own culture.

    • D. 

      Avoid ethnocentrism.

  • 20. 
    Improving one's tolerance of other cultures requires 
    • A. 

      Practicing yoga.

    • B. 

      Practicing empathy.

    • C. 

      Saving face.

    • D. 

      Relying on stereotypes.

  • 21. 
    Cultures that are concerned with preserving social harmony and that go to great lengths to avoid giving offence by saying NO. 
    • A. 

      Are usually concerned with saving face.

    • B. 

      Tend to be straightforward.

    • C. 

      Value independence and freedom from control.

    • D. 

      Usually place less emphasis on tradition, ceremony, and social rules.

  • 22. 
    To communicate orally with people from other cultures, 
    • A. 

      Encourage the listener to paraphrase what’s being said.

    • B. 

      Always learn to speak that person’s language fluently.

    • C. 

      Speak slowly and raise your voice.

    • D. 

      All of the above.

  • 23. 
    In conversation with a Chinese businessperson who speaks English fairly well, Jeffrey discovers that must of what he has just said was not understood by the Chinese. In continuing the conversation, Jeffrey should
    • A. 

      Speak more slowly and loudly.

    • B. 

      Discontinue the conversation until an interpreter can be found.

    • C. 

      Repeat the conversation but use more facial expressions and gestures to communicate more clearly

    • D. 

      Accept blame for the misunderstanding and use simpler language.

  • 24. 
    In speaking with someone who has limited English skills, a wise business communicator should NOT 
    • A. 

      Help the faltering speaker who is searching for the best word by finishing his or her sentences.

    • B. 

      Speak slowly and over punctuate with pauses and full stops.

    • C. 

      Check frequently for comprehension by asking probing questions.

    • D. 

      Be alert to a glazed expression or wandering eyes.

  • 25. 
    • A. 

      Spell out all numbers.

    • B. 

      Use short sentences and short paragraphs.

    • C. 

      Add humour to your messages.

    • D. 

      Use two-word verbs such as bring back rather than return.