Quiz: Business Communication Across Various Cultures

31 Questions | By Sarahbee | Last updated: Mar 21, 2022 | Total Attempts: 2353

Questions

Settings

Create your own Quiz

Chapter 4 business communication quiz.

Questions and Answers

1.

Which of the following statements about the global economy is most accurate?
- A.
  
  Although the “global village” was predicted years ago, it is far from being a reality.
- B.
  
  Although many national companies do business in foreign markets, few local companies do.
- C.
  
  Many corporations have formed multinational alliances to help them better compete in the global economy.
- D.
  
  Because of easy access to global information via the Internet, intercultural differences lead to few misunderstanding.
2.

Which of the following is probably the most important factor in the rise of the global market?
- A.
  
  As domestic markets mature, companies are increasingly looking overseas for new opportunities
- B.
  
  Favourable trade agreements, such as NAFTA and GATT, have been passed.
- C.
  
  The number of middle-class consumers has grown substantially around the world.
- D.
  
  New transportation and information technologies have been developed that make global business possible.
3.

Probably the greatest obstacle many multinational companies must overcome is
- A.
  
  The difficulty of travelling between countries spread around the world.
- B.
  
  Communicating with workers in different parts of the world.
- C.
  
  The cost of building production plants in foreign countries.
- D.
  
  The number of misunderstandings resulting from intercultural differences
4.

Which of the following factors has led to the globalization of markets?
- A.
  
  The maturing of domestic markets
- B.
  
  The passage of favourable trade agreements such as NAFTA and GATT
- C.
  
  The explosive growth of the middle class around the world
- D.
  
  All of the above
5.

Canadian society today can be best described as
- A.
  
  Part of a melting pot where people from different ethnic groups blend together.
- B.
  
  A cultural mosaic where individuals join the nation and still retain their cultural identities.
- C.
  
  A river of cultures contributing to an ocean of turbulence.
- D.
  
  None of the above
6.

Select the MOST accurate statement.
- A.
  
  Culture is a subject that is usually taught in elementary school.
- B.
  
  Cultural attitudes are not learned until adulthood.
- C.
  
  We can expect to deal well with those from another culture without having to adopt new attitudes.
- D.
  
  Culture is shaped by attitudes learned in childhood and later internalized in adulthood.
7.

Select the MOST accurate statement.
- A.
  
  Cultures almost never change.
- B.
  
  Advancements in technology and communication can cause culture to change.
- C.
  
  Attitudes, behaviours, and beliefs change more quickly in closed societies than in open societies.
- D.
  
  Only outward actions and symbols define a culture.
8.

Which of the following is NOT a visible sign of culture?
- A.
  
  Penny waits patiently in line behind ten others at the bank.
- B.
  
  A downtown office building has no 13th floor.
- C.
  
  Sylvia is careful not to step on the cracks in the sidewalk as she walks down the street.
- D.
  
  Kyle plants vegetables in the garden as early as possible in the spring in order to enjoy as long a growing season as possible.
9.

Which of the following is NOT visible sign of culture?
- A.
  
  The employees of the accounting department take their boss out to lunch to celebrate his birthday.
- B.
  
  Bonnie believes that adults need to be responsible for their actions.
- C.
  
  On Friday the 13th, Fred is especially careful in handling the glass bottles as he loads them on the conveyor belt.
- D.
  
  At dinner each evening, Father sits at the head of the table.
10.

A generalization that is NOT fixed and rigid when it is used to describe cultures is called a
- A.
  
  Stereotype.
- B.
  
  Prejudice.
- C.
  
  Prototype.
- D.
  
  None of the above.
11.

Communicators is high-context cultures
- A.
  
  Depend on the context of a situation to help convey their meaning.
- B.
  
  Assume that listeners know very little and must be told practically everything.
- C.
  
  Tend to be logical, analytical, and action-oriented.
- D.
  
  Are likely to take words literally.
12.

An example of a country that has a low-context culture is
- A.
  
  Germany.
- B.
  
  China
- C.
  
  Japan
- D.
  
  Saudi Arabia
13.

By tradition, North American business people typically do NOT place a high value on
- A.
  
  Directness.
- B.
  
  Individualism.
- C.
  
  Group decision making.
- D.
  
  Informality.
14.

Receiving a business card from a visitor, a businessperson stuffs it in his pocket with hardly a glance. The visitor might be particularly offended if he is from which country?
- A.
  
  USA
- B.
  
  Japan
- C.
  
  Canada
- D.
  
  Germany
15.

Which of the following are most likely to take words literally?
- A.
  
  Canadians
- B.
  
  Mexicans
- C.
  
  Arabs
- D.
  
  Japanese
16.

Which of the following statements is INACCURATE?
- A.
  
  Asian businesspeople have learned to use silence for reflection and contemplation.
- B.
  
  Asians are concerned with harmony and saving face.
- C.
  
  Mexicans often socialize before getting down to business.
- D.
  
  North Americans, Mexicans, and Asians all equate time with money.
17.

Because he has been taught that a person must work hard to succeed, Sean expects his Australian co-workers to share his belief. Sean's misconception is the result of
- A.
  
  Tolerance.
- B.
  
  Stereotyping.
- C.
  
  Ethnorelativism.
- D.
  
  Ethnocentrism.
18.

Which of the following may cause us to judge others by our own values?
- A.
  
  Tolerance
- B.
  
  Ethnorelativism
- C.
  
  Ethnocentrism
- D.
  
  Stereotyping
19.

Which of the following statements is INACCURATE?
- A.
  
  Rely solely on stereotypes to understand other cultures.
- B.
  
  Develop tolerance of other cultures.
- C.
  
  Develop an understanding of your own culture.
- D.
  
  Avoid ethnocentrism.
20.

Improving one's tolerance of other cultures requires
- A.
  
  Practicing yoga.
- B.
  
  Practicing empathy.
- C.
  
  Saving face.
- D.
  
  Relying on stereotypes.
21.

Cultures that are concerned with preserving social harmony and that go to great lengths to avoid giving offence by saying NO.
- A.
  
  Are usually concerned with saving face.
- B.
  
  Tend to be straightforward.
- C.
  
  Value independence and freedom from control.
- D.
  
  Usually place less emphasis on tradition, ceremony, and social rules.
22.

To communicate orally with people from other cultures,
- A.
  
  Encourage the listener to paraphrase what’s being said.
- B.
  
  Always learn to speak that person’s language fluently.
- C.
  
  Speak slowly and raise your voice.
- D.
  
  All of the above.
23.

In conversation with a Chinese businessperson who speaks English fairly well, Jeffrey discovers that must of what he has just said was not understood by the Chinese. In continuing the conversation, Jeffrey should
- A.
  
  Speak more slowly and loudly.
- B.
  
  Discontinue the conversation until an interpreter can be found.
- C.
  
  Repeat the conversation but use more facial expressions and gestures to communicate more clearly
- D.
  
  Accept blame for the misunderstanding and use simpler language.
24.

In speaking with someone who has limited English skills, a wise business communicator should NOT
- A.
  
  Help the faltering speaker who is searching for the best word by finishing his or her sentences.
- B.
  
  Speak slowly and over punctuate with pauses and full stops.
- C.
  
  Check frequently for comprehension by asking probing questions.
- D.
  
  Be alert to a glazed expression or wandering eyes.
25.

When written letters to businesspeople in other cultures,
- A.
  
  Spell out all numbers.
- B.
  
  Use short sentences and short paragraphs.
- C.
  
  Add humour to your messages.
- D.
  
  Use two-word verbs such as bring back rather than return.