Chapter 4 - Communicating Across Cultures

31 Questions

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Culture Quizzes & Trivia

Chapter 4 business communication quiz.


Questions and Answers
  • 1. 
    • A. 

      Although the “global village” was predicted years ago, it is far from being a reality.

    • B. 

      Although many national companies do business in foreign markets, few local companies do.

    • C. 

      Many corporations have formed multinational alliances to help them better compete in the global economy.

    • D. 

      Because of easy access to global information via the Internet, intercultural differences lead to few misunderstanding.

  • 2. 
    • A. 

      As domestic markets mature, companies are increasingly looking overseas for new opportunities

    • B. 

      Favourable trade agreements, such as NAFTA and GATT, have been passed.

    • C. 

      The number of middle-class consumers has grown substantially around the world.

    • D. 

      New transportation and information technologies have been developed that make global business possible.

  • 3. 
    • A. 

      The difficulty of travelling between countries spread around the world.

    • B. 

      Communicating with workers in different parts of the world.

    • C. 

      The cost of building production plants in foreign countries.

    • D. 

      The number of misunderstandings resulting from intercultural differences

  • 4. 
    • A. 

      The maturing of domestic markets

    • B. 

      The passage of favourable trade agreements such as NAFTA and GATT

    • C. 

      The explosive growth of the middle class around the world

    • D. 

      All of the above

  • 5. 
    • A. 

      Part of a melting pot where people from different ethnic groups blend together.

    • B. 

      A cultural mosaic where individuals join the nation and still retain their cultural identities.

    • C. 

      A river of cultures contributing to an ocean of turbulence.

    • D. 

      None of the above

  • 6. 
    Select the MOST accurate statement. 
    • A. 

      Culture is a subject that is usually taught in elementary school.

    • B. 

      Cultural attitudes are not learned until adulthood.

    • C. 

      We can expect to deal well with those from another culture without having to adopt new attitudes.

    • D. 

      Culture is shaped by attitudes learned in childhood and later internalized in adulthood.

  • 7. 
    Select the MOST accurate statement.
    • A. 

      Cultures almost never change.

    • B. 

      Advancements in technology and communication can cause culture to change.

    • C. 

      Attitudes, behaviours, and beliefs change more quickly in closed societies than in open societies.

    • D. 

      Only outward actions and symbols define a culture.

  • 8. 
    • A. 

      Penny waits patiently in line behind ten others at the bank.

    • B. 

      A downtown office building has no 13th floor.

    • C. 

      Sylvia is careful not to step on the cracks in the sidewalk as she walks down the street.

    • D. 

      Kyle plants vegetables in the garden as early as possible in the spring in order to enjoy as long a growing season as possible.

  • 9. 
    • A. 

      The employees of the accounting department take their boss out to lunch to celebrate his birthday.

    • B. 

      Bonnie believes that adults need to be responsible for their actions.

    • C. 

      On Friday the 13th, Fred is especially careful in handling the glass bottles as he loads them on the conveyor belt.

    • D. 

      At dinner each evening, Father sits at the head of the table.

  • 10. 
    A generalization that is NOT fixed and rigid when it is used to describe cultures is called a 
    • A. 

      Stereotype.

    • B. 

      Prejudice.

    • C. 

      Prototype.

    • D. 

      None of the above.

  • 11. 
    Communicators is high-context cultures
    • A. 

      Depend on the context of a situation to help convey their meaning.

    • B. 

      Assume that listeners know very little and must be told practically everything.

    • C. 

      Tend to be logical, analytical, and action-oriented.

    • D. 

      Are likely to take words literally.

  • 12. 
    An example of a country that has a low-context culture is 
    • A. 

      Germany.

    • B. 

      China

    • C. 

      Japan

    • D. 

      Saudi Arabia

  • 13. 
    By tradition, North American business people typically do NOT place a high value on
    • A. 

      Directness.

    • B. 

      Individualism.

    • C. 

      Group decision making.

    • D. 

      Informality.

  • 14. 
    Receiving a business card from a visitor, a businessperson stuffs it in his pocket with hardly a glance. The visitor might be particularly offended if he is from which country?
    • A. 

      USA

    • B. 

      Japan

    • C. 

      Canada

    • D. 

      Germany

  • 15. 
    • A. 

      Canadians

    • B. 

      Mexicans

    • C. 

      Arabs

    • D. 

      Japanese

  • 16. 
    • A. 

      Asian businesspeople have learned to use silence for reflection and contemplation.

    • B. 

      Asians are concerned with harmony and saving face.

    • C. 

      Mexicans often socialize before getting down to business.

    • D. 

      North Americans, Mexicans, and Asians all equate time with money.

  • 17. 
    Because he has been taught that a person must work hard to succeed, Sean expects his Australian co-workers to share his belief. Sean's misconception is the result of 
    • A. 

      Tolerance.

    • B. 

      Stereotyping.

    • C. 

      Ethnorelativism.

    • D. 

      Ethnocentrism.

  • 18. 
    • A. 

      Tolerance

    • B. 

      Ethnorelativism

    • C. 

      Ethnocentrism

    • D. 

      Stereotyping

  • 19. 
    Which of the following statements is INACCURATE?
    • A. 

      Rely solely on stereotypes to understand other cultures.

    • B. 

      Develop tolerance of other cultures.

    • C. 

      Develop an understanding of your own culture.

    • D. 

      Avoid ethnocentrism.

  • 20. 
    Improving one's tolerance of other cultures requires 
    • A. 

      Practicing yoga.

    • B. 

      Practicing empathy.

    • C. 

      Saving face.

    • D. 

      Relying on stereotypes.

  • 21. 
    Cultures that are concerned with preserving social harmony and that go to great lengths to avoid giving offence by saying NO. 
    • A. 

      Are usually concerned with saving face.

    • B. 

      Tend to be straightforward.

    • C. 

      Value independence and freedom from control.

    • D. 

      Usually place less emphasis on tradition, ceremony, and social rules.

  • 22. 
    To communicate orally with people from other cultures, 
    • A. 

      Encourage the listener to paraphrase what’s being said.

    • B. 

      Always learn to speak that person’s language fluently.

    • C. 

      Speak slowly and raise your voice.

    • D. 

      All of the above.

  • 23. 
    In conversation with a Chinese businessperson who speaks English fairly well, Jeffrey discovers that must of what he has just said was not understood by the Chinese. In continuing the conversation, Jeffrey should
    • A. 

      Speak more slowly and loudly.

    • B. 

      Discontinue the conversation until an interpreter can be found.

    • C. 

      Repeat the conversation but use more facial expressions and gestures to communicate more clearly

    • D. 

      Accept blame for the misunderstanding and use simpler language.

  • 24. 
    In speaking with someone who has limited English skills, a wise business communicator should NOT 
    • A. 

      Help the faltering speaker who is searching for the best word by finishing his or her sentences.

    • B. 

      Speak slowly and over punctuate with pauses and full stops.

    • C. 

      Check frequently for comprehension by asking probing questions.

    • D. 

      Be alert to a glazed expression or wandering eyes.

  • 25. 
    • A. 

      Spell out all numbers.

    • B. 

      Use short sentences and short paragraphs.

    • C. 

      Add humour to your messages.

    • D. 

      Use two-word verbs such as bring back rather than return.

  • 26. 
    • A. 

      I’d like to place an order but can’t do it now.

    • B. 

      Please send the order to me ASAP.

    • C. 

      A ballpark figure of around $500 should give you an idea of costs.

    • D. 

      Thank you for telling me about your products.

  • 27. 
    • A. 

      We appreciate your business.

    • B. 

      Your decision is right on the money.

    • C. 

      You’re invited to attend the meeting that’s being held next week.

    • D. 

      Lower sales this year have hurt the bottom line.

  • 28. 
    Select the MOST accurate statement,
    • A. 

      Begin most foreign correspondence with a humorous statement or joke.

    • B. 

      Use the direct pattern for all foreign correspondence.

    • C. 

      Use our standard directness and informality when writing to someone from another country, even if letters in the receiver’s country are generally formal and use a flowery tone.

    • D. 

      Strive to accommodate your reader in organization, tone, and style.

  • 29. 
    The workforce of the future will 
    • A. 

      Be predominantly Anglo-oriented and male.

    • B. 

      Include mostly minorities.

    • C. 

      Be increasingly made up of women, minorities, and individuals over 55 years of age.

    • D. 

      All of the above.

  • 30. 
    • A. 

      When companies begin developing teams, employees automatically work well together showing less divisiveness, discontent, and clashes.

    • B. 

      Companies that look upon diversity as an opportunity are more likely to achieve conformity in employee behaviour.

    • C. 

      Homogeneous teams work better together and contribute the most creative solutions to problems.

    • D. 

      Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business organizations today.

  • 31. 
    To improve communication among diverse workplace audiences, 
    • A. 

      Rely on stereotypes to learn about individuals from different cultures.

    • B. 

      Concentrate on shared experiences, mutual goals, and similar values.

    • C. 

      Encourage individuals to conform to the company’s culture.

    • D. 

      Assume that all individuals share the same holidays and lifestyles.