Although the “global village” was predicted years ago, it is far from being a reality.
Although many national companies do business in foreign markets, few local companies do.
Many corporations have formed multinational alliances to help them better compete in the global economy.
Because of easy access to global information via the Internet, intercultural differences lead to few misunderstanding.
As domestic markets mature, companies are increasingly looking overseas for new opportunities
Favourable trade agreements, such as NAFTA and GATT, have been passed.
The number of middle-class consumers has grown substantially around the world.
New transportation and information technologies have been developed that make global business possible.
The difficulty of travelling between countries spread around the world.
Communicating with workers in different parts of the world.
The cost of building production plants in foreign countries.
The number of misunderstandings resulting from intercultural differences
The maturing of domestic markets
The passage of favourable trade agreements such as NAFTA and GATT
The explosive growth of the middle class around the world
All of the above
Part of a melting pot where people from different ethnic groups blend together.
A cultural mosaic where individuals join the nation and still retain their cultural identities.
A river of cultures contributing to an ocean of turbulence.
None of the above
Culture is a subject that is usually taught in elementary school.
Cultural attitudes are not learned until adulthood.
We can expect to deal well with those from another culture without having to adopt new attitudes.
Culture is shaped by attitudes learned in childhood and later internalized in adulthood.
Cultures almost never change.
Advancements in technology and communication can cause culture to change.
Attitudes, behaviours, and beliefs change more quickly in closed societies than in open societies.
Only outward actions and symbols define a culture.
Penny waits patiently in line behind ten others at the bank.
A downtown office building has no 13th floor.
Sylvia is careful not to step on the cracks in the sidewalk as she walks down the street.
Kyle plants vegetables in the garden as early as possible in the spring in order to enjoy as long a growing season as possible.
The employees of the accounting department take their boss out to lunch to celebrate his birthday.
Bonnie believes that adults need to be responsible for their actions.
On Friday the 13th, Fred is especially careful in handling the glass bottles as he loads them on the conveyor belt.
At dinner each evening, Father sits at the head of the table.
None of the above.
Depend on the context of a situation to help convey their meaning.
Assume that listeners know very little and must be told practically everything.
Tend to be logical, analytical, and action-oriented.
Are likely to take words literally.
Group decision making.
Asian businesspeople have learned to use silence for reflection and contemplation.
Asians are concerned with harmony and saving face.
Mexicans often socialize before getting down to business.
North Americans, Mexicans, and Asians all equate time with money.
Rely solely on stereotypes to understand other cultures.
Develop tolerance of other cultures.
Develop an understanding of your own culture.
Relying on stereotypes.
Are usually concerned with saving face.
Tend to be straightforward.
Value independence and freedom from control.
Usually place less emphasis on tradition, ceremony, and social rules.
Encourage the listener to paraphrase what’s being said.
Always learn to speak that person’s language fluently.
Speak slowly and raise your voice.
All of the above.
Speak more slowly and loudly.
Discontinue the conversation until an interpreter can be found.
Repeat the conversation but use more facial expressions and gestures to communicate more clearly
Accept blame for the misunderstanding and use simpler language.
Help the faltering speaker who is searching for the best word by finishing his or her sentences.
Speak slowly and over punctuate with pauses and full stops.
Check frequently for comprehension by asking probing questions.
Be alert to a glazed expression or wandering eyes.
Spell out all numbers.
Use short sentences and short paragraphs.
Add humour to your messages.
Use two-word verbs such as bring back rather than return.