Chapter 3: Communications

1. The best time to conduct an interview is:

When a suspect is known.

Immediately or shortly after a crime.

When the officer can schedule a victim or witness to come to the station.

A few days after the crime to give suspects, witnesses, and victims time to think about the incident.

pg. 118

Explanation

pg. 118

2. __________ refers to the people and locations comprising the neighborhoods.

Community

General public

City

Citizens

Pg. 113

Explanation

Pg. 113

3. A _ is one who reports the crime. An ___ is one who provides information confidentially and whose identity is normally not disclosed until required by law.

Victim, Suspect.

Loud mouth, Rat.

Complaintant, Informant.

Suspect, Victim.

Pg. 119

Explanation

Pg. 119

4. The following are tools that can be used to reduce spelling errors:

The Complete Idiot's Guide to: Spelling, thesaurus, life line

Mobile shout out, street shout out

Supervisors contact information, agency policies and procedures

Dictionary, or electronic dictionary

Pg. 144

Explanation

Pg. 144

5. An officer can organize his or her notes in the following ways:

Pertinent informaiton first, supplementary information second.

Suspect information, witness information, victim Information

Chronologically or categorically.

Before the crime, after the crime

Pg. 135

Explanation

Pg. 135

6. Detective Smith is conducting an interrogation and notices his suspect is refusing to look him in the eye, has inconsistent responses, is unable to sit still, and has a repeated insistence that he is unable to understand simple questions. Detective Smith determines that the suspect is being:

Truthful

Deceptive

Insightful

Unwavering

Pg. 123

Explanation

Pg. 123

7. An officer should expect _____________ in law enforcement radio transmissions.

A reasonable expectation of privacy (REP)

No privacy

Government intrusion

Some privacy

pg. 107

Explanation

pg. 107

8. Why is it important to separate interviewees?

Officer should separate interviewees to get a better idea of who is lying and who is being honest.

Interviewees should not be separated due to the habit of different stories being told.

Separating interviewees is a form of officer dominance.

It is important to prevent them from discussing the incident among themselves.

Pg. 126

Explanation

Pg. 126

9. The primary responsibility of the interviewer is to:

Get statements no matter the condition of a suspect or victim.

Make suspects feel as comfortable as possible to obtain a confession.

Review the inital findings of the crime scene investigation, and omit non-essential information.

pg. 118

Explanation

pg. 118

10. There are many different brands, models, and types of radios for law enforcement use. The basic police radio is generally fitted with at least:

Radar, gps, criminal tracker, and flashing lights.

Four switches, levers, or buttons to control volume, squelch, channel selection, and frequency settings.

Three switches, levers, or buttons to control volume, squelch, and channel selection.

Microphone, antenna, headset, channel selector.

Pg. 105

Explanation

Pg. 105

11. _________ is the technical vocabulary of a particular profession that has meaning specific to people who work in that feild.

Slang

Prejudice

Cop talk

Jargon

pg. 138

Explanation

pg. 138

12. What are the duties of the communications officer?

They provide non-essential information on calls disptached in an officer's zone.

Keep officers working the midnight shift awake by telling funny stories.

They are nonsworn personnel who answer all incoming non-emergency calls and have no authorization to access NCIC.

Pg. 105

Explanation

Pg. 105

13. Supervisors, reporters, state officials, suspects, defense attorneys and judges are all:

Indiviudals that can end your career if you screw up.

People to whom you must get information from.

Potential readers of a police report.

The majority of people who will scrutinize what you say or fail to say during court proceedings.

pg. 131

Explanation

pg. 131

14. __________ is a written document prepared by a law enforcement officer that gives information about an event, situation, or person encountered by the officer.

Statement

Affirmataion

Report

Affidavit

Pg. 130

Explanation

Pg. 130

15. The following are methods to documenting an interview:

Listening, repeating, writing.

Taking notes, using audio, or video recording.

Taking a statement, obtaining an affirmation, signature of the officer

Using a skecth artist, dragging a person into the station, listening.

Chapter 3 pg. 125

Explanation

Chapter 3 pg. 125

16. _________ is the way information is organized and presented in a report.

Method

Content

Body

Format

Pg. 141

Explanation

Pg. 141

17. A narrative is best described as the following:

The way the officer decides to tell his version of the incident.

Written paragraphs contiaining specific details and pertinent information about an incident.

Information stated by a witness about an incident.

All relevant information about an incident as stated by the victim

pg. 136

Explanation

pg. 136

18. ____________ is a brief statement which indicates that the officer hears what the person is saying and is inclined to hear more.

Mirroring

Hearsay

Courtesy

Minimal encouragers

Pg. 124

Explanation

Pg. 124

19. CJIS stands for:

Commission of Justice Information Statutes

Criminal Justice Information Services

Criminal Justice Informative Services

Criminal Juvenille Information Services

Pg. 103

Explanation

Pg. 103

20. After completing an interview, the results should be:

Saved in a database to be retrieved for later use.

Video taped, recorded or written in a report.

Compared with the statement of the victim.

Be documented in a report and properly filed.

Pg. 129

Explanation

Pg. 129

21. is a promise to tell the truth regarding an incident, whereas is a solemn and formal declaration.

Oath, confirmation

Affirmation, oath

Oath, affirmation

Promise, notary

pg. 127

Explanation

pg. 127

22. How can an officer evaluate the effectiveness of an interview?

Through the determination of guilt based on the suspect's answers to critical questions.

An offficer can evaluate the effectiveness of an interview by eliminating resonable doubt in the minds of a jury.

By answering the who, what, when, where, and sometimes why of a criminal investigation.

pg. 125

Explanation

pg. 125

23. When data must be entered into FCIC/NCIC, the officer must provide the _ and __ to the person at the agency responsible for making such data entries.

Original, all available copies

Yellow copy, supplemental copy

Original, supplemental documentation

Affirmed, notarized documentaion

pg. 104

Explanation

pg. 104

24. The following would be considered essential information for answering calls.

Officers Identification number and location

Information provided by the dispatcher

Complainant's name and address

All of the above

Pg. 109

Explanation

Pg. 109

25. The following are forms of nonverbal communication:

Yawning, eyes rolling around, erradtic hand gestures, whistling dixie

Messge sent by posture, muscle tension, facial expression

How long it takes a person to respond to a question, facial expression, muscle flexion, crying

Spontaneous utterances, language barriers, hand gestures

Pg. 112

Explanation

Pg. 112

26. The National Crime Information Center (NCIC) is located in:

Tallahassee, Florida

Clarksburg, Virgina

The commonwealth of the District of Columbia

Clarksburg, West Virgina.

Pg. 102

Explanation

Pg. 102

27. FCIC stands for:

Florida Criminal Information Center

Florida Communication Information Center

Florida Center for Information on Crime

Florida Crime Information Center

Pg. 102

Explanation

Pg. 102

28. FCC stands for:

Federal Communist Connection

Federal Communication Center

Federal Crime Center

Federal Communications Commission

Pg. 106

Explanation

Pg. 106

29. Officer Smith conducted a traffic stop and called into dispatch the following: "G235, 10-50, at NW 13th St / NW 39th Ave, Westbound, W54FT8, Florida 2009, on late 90's sedan, two occupants. What other essential information did Officer Smith not provide.

Color, description of vehicle, tag issue year, color of occupants.

Color, proper year of vehicle, decals on vehicle.

Color, vehicle make, need for backup or assistance as appropriate.

Reason for stop.

pg. 109

Explanation

pg. 109

30. Detective Jane Doe is conducting an interview with a juvenile regarding a number of burglaries in the city. The parents of the juvenile have _ to talk to their child, __ before being questioned by law enforcement.

No rights, even if requested

The right, without a request

Some rights, depending on agency policy

The right, if requested

pg. 129

Explanation

pg. 129

31. A sentence is a group of words that contain a _ and a ___and express a complete thought.

Pronoun, verb

Noun, adverb

Preposition, conjuction

Subject, action

pg. 143

Explanation

pg. 143

32. The preferred method for structuring a report is

Categorizing information into a chronological narrative in standard English format.

Is to proofread, and edit all mechanical errors.

Write in first person, with a descriptive narrative in past tense form.

To include a opening, body, and a conclusion so that the narrative tells a chronological story of what occured.

pg. 141

Explanation

pg. 141

33. __________ is a fixed and unvarying idea or opinion or a person, group, or subject.

Assumption

Bias

Sterotype

Perception

Pg. 116

Explanation

Pg. 116

34. When an officer is constantly evaluating the world around them this is known as:

Self-knowledge

Day dreaming

Paranoia

Self-talk

Pg. 114

Explanation

Pg. 114

35. ______________ is a strong negative belief or feeling about a person, group, or subject that is formed without reviewing all available facts or information.

Bias

Stereotyping

Assumption

Perception

pg. 116

Explanation

pg. 116

36. __________ is demonstrated by showing consideration, respect, and cooperation when interacting with others.

Professionalism

Compassion

Proficiency

Courtesy

Pg. 112

Explanation

Pg. 112

37. Identify factors that influence the order of interviews.

Identifying attitudes or potential witnesses will help the officer decide the order in which to conduct the interview.

Whether an individual is a hostile witness, hostile victim, nonhositle suspect.

None of the above

pg. 120

Explanation

pg. 120

38. Proper procedure for checking out of service is to:

Notifying dispatch you are 10-7.

Provide identification number, the message out of service and the vehicle number being driven.

Keying your mike, which automatically sends your identification number to dispatch.

Provide identification number, the message in service and the vehicle number being driven.

Pg. 110

Explanation

Pg. 110

39. Elements of an effective report include the following:

Factual, clear, complete, legible, timely

Written in proper standard language, accurate, misspelled, complete

Clear, concise, properly spelled, free of jargon, well written

Timely, accurate, introduction, clear, body, concise, conclusion

pg. 136

Explanation

pg. 136

40. The following is an example of the proper use of a comma in a sentence:

When the Officer, arressted the suspect he said "This guy is lucky I didn't shoot him."

The incident occured on January 1, 2009 at 2345 SW 159th Ave, in Naples, Florida.

The suspect reached for a large, metal object to attack the victim.

When, the Officer first arrived, he separated the two individuals.

Pg. 145

Explanation

Pg. 145

41. When writing a report using words that are often confusing is considered using:

Jargon

Street talk

Slang

Improper words

Pg. 138

Explanation

Pg. 138

42. The law requires that when an officer administers an oath that the interviewee raise his or her right hand and be told that any false information given may consitute perjury.

False

True

Depends

None of the above

pg. 127

Explanation

pg. 127

43. Under principles of clear report writing law enforcement reports should always be:

Written in third person.

Written in past tense.

Written in first person.

Written in first person, and past tense when appropriate.

pg. 140

Explanation

pg. 140

44. ___________ is a notion, statement, or belief about a person, group, or event that may or may not be factual.

Stereotype

Assumption

Bias

Perception

pg. 117

Explanation

pg. 117

45. Young people are loud and noisy, disrespectful to elders and authority, pose threats to officers, are violent, aggressive, and direspectful are examples of:

Prejudice

Stereotypes

Perceptions

Assumptions

pg. 117

Explanation

pg. 117

46. When an officer demonstarates no anger, fear, no negatives emotions and can remain calm he is demonstrating elements:

Of courtesy, professionalism, and positive self-image

Of evey law enforcement officer.

That are essential to effective interpersonal communication.

Essential to the effective communication process.

pg. 111

Explanation

pg. 111

Chapter 3: Communications

1. The best time to conduct an interview is:

2.

What first name or nickname would you like us to use?

2. __________ refers to the people and locations comprising the neighborhoods.

3. A _________ is one who reports the crime. An ___________ is one who provides information confidentially and whose identity is normally not disclosed until required by law.

4. The following are tools that can be used to reduce spelling errors:

5. An officer can organize his or her notes in the following ways:

6. Detective Smith is conducting an interrogation and notices his suspect is refusing to look him in the eye, has inconsistent responses, is unable to sit still, and has a repeated insistence that he is unable to understand simple questions. Detective Smith determines that the suspect is being:

7. An officer should expect _____________ in law enforcement radio transmissions.

8. Why is it important to separate interviewees?

9. The primary responsibility of the interviewer is to:

10. There are many different brands, models, and types of radios for law enforcement use. The basic police radio is generally fitted with at least:

11. _________ is the technical vocabulary of a particular profession that has meaning specific to people who work in that feild.

12. What are the duties of the communications officer?

13. Supervisors, reporters, state officials, suspects, defense attorneys and judges are all:

14. __________ is a written document prepared by a law enforcement officer that gives information about an event, situation, or person encountered by the officer.

15. The following are methods to documenting an interview:

16. _________ is the way information is organized and presented in a report.

17. A narrative is best described as the following:

18. ____________ is a brief statement which indicates that the officer hears what the person is saying and is inclined to hear more.

19. CJIS stands for:

20. After completing an interview, the results should be:

21. ____________ is a promise to tell the truth regarding an incident, whereas ____________ is a solemn and formal declaration.

22. How can an officer evaluate the effectiveness of an interview?

23. When data must be entered into FCIC/NCIC, the officer must provide the _________ and __________ to the person at the agency responsible for making such data entries.

24. The following would be considered essential information for answering calls.

25. The following are forms of nonverbal communication:

26. The National Crime Information Center (NCIC) is located in:

27. FCIC stands for:

28. FCC stands for:

29. Officer Smith conducted a traffic stop and called into dispatch the following: "G235, 10-50, at NW 13th St / NW 39th Ave, Westbound, W54FT8, Florida 2009, on late 90's sedan, two occupants. What other essential information did Officer Smith not provide.

30. Detective Jane Doe is conducting an interview with a juvenile regarding a number of burglaries in the city. The parents of the juvenile have _______ to talk to their child, ________ before being questioned by law enforcement.

31. A sentence is a group of words that contain a _________ and a ___________and express a complete thought.

32. The preferred method for structuring a report is

33. __________ is a fixed and unvarying idea or opinion or a person, group, or subject.

34. When an officer is constantly evaluating the world around them this is known as:

35. ______________ is a strong negative belief or feeling about a person, group, or subject that is formed without reviewing all available facts or information.

36. __________ is demonstrated by showing consideration, respect, and cooperation when interacting with others.

37. Identify factors that influence the order of interviews.

38. Proper procedure for checking out of service is to:

39. Elements of an effective report include the following:

40. The following is an example of the proper use of a comma in a sentence:

41. When writing a report using words that are often confusing is considered using:

42. The law requires that when an officer administers an oath that the interviewee raise his or her right hand and be told that any false information given may consitute perjury.

43. Under principles of clear report writing law enforcement reports should always be:

44. ___________ is a notion, statement, or belief about a person, group, or event that may or may not be factual.

45. Young people are loud and noisy, disrespectful to elders and authority, pose threats to officers, are violent, aggressive, and direspectful are examples of:

46. When an officer demonstarates no anger, fear, no negatives emotions and can remain calm he is demonstrating elements:

3. A _ is one who reports the crime. An ___ is one who provides information confidentially and whose identity is normally not disclosed until required by law.

21. is a promise to tell the truth regarding an incident, whereas is a solemn and formal declaration.

23. When data must be entered into FCIC/NCIC, the officer must provide the _ and __ to the person at the agency responsible for making such data entries.

30. Detective Jane Doe is conducting an interview with a juvenile regarding a number of burglaries in the city. The parents of the juvenile have _ to talk to their child, __ before being questioned by law enforcement.

31. A sentence is a group of words that contain a _ and a ___and express a complete thought.