Cfs Sprint Products And Service
Answer questions on the following: Network Basics Sprint Service Plans Products and Services Sprint Safety and Security Phones and Devices
- 1.Used to access product, device, and plan information. Sprint.com can be accessed by any computer connected to the internet.
- A.
Sprint.com
- B.
KMS
- C.
WiPOD
- 2.Used to access product, device, plan information as well as method and procedure documents.
- A.
Sprint.com
- B.
KMS
- C.
WiPOD
- 3.Roadside Rescue
- A.
$4.00 per month per year of service.
- B.
$4.00 per month per line of service.
- C.
$4.00 per month for all line of service.
- D.
$40.00 per month per line of service.
- 4.Network platform used by Sprint
- A.
IDEN
- B.
CDMA
- C.
CMDA
- D.
PTN
- 5.Defined as using a wireless phone on a network other than the network of the wireless provider.
- A.
Long Distance Call
- B.
Roaming
- C.
Browsing
- 6.Roaming is currently only available on the CDMA network platform.
- A.
True
- B.
False
- 7.Domestic off-network roaming is available in the United States, Puerto Rico, Guam, U.S. Virgin Islands and Mexico.
- A.
True
- B.
False
- 8.International Roaming occurs only when customers travel internationally and use their phones in a foreign location.
- A.
True
- B.
False
- 9.Roaming usage charges may take up to ____ before they appear on a bill.
- A.
3 to 6 days
- B.
30 to 60 days
- C.
30 to 60 hours
- D.
3 to 6 hours
- 10.Casual data charges
- A.
$0.3 per kilobyte.
- B.
$0.03 per minute
- C.
$0.03 per kilobyte.
- 11.A flat, monthly fee charged to each customer for the selected service plan.
- A.
Monthly recurring charge
- B.
Overage charge
- C.
Sprint Service charge
- 12.After your customer uses all of the available service plan minutes and additional plan options, a fee is charged for any additional minutes used.
- A.
Monthly recurring charge
- B.
Overage charge
- C.
Sprint surcharge
- 13.Which plan is not being offered by Sprint?
- A.
Individual plans
- B.
Family (shared-minute) plans
- C.
Nextel Direct Connect
- D.
Government plans
- E.
Business plans
- 14.Sprint's enhanced Right Plan Promise allows new and existing customers more flexibility by being able to change their rate plans throughout their tenure with Sprint without having to renew their contract.
- A.
True
- B.
False
- 15.These products and services—sometimes called add-ons or buy ups—are usually dependant upon a combination of network and _________.
- A.
Device capabilities
- B.
Price
- C.
Plan
- D.
Location
- E.
Credit
- 16.______ service from Sprint allows customers to keep track of employees or family, pinpoint their location, and navigate the route to find them. They get real-time directions to meet up with or locate them anywhere
- A.
MMS
- B.
SMS
- C.
GPS
- D.
IRS
- 17.It's a bundled protection plan that provides protection against theft or loss and service repair for Sprint and Nextel phones, smart devices, and connection cards.
- A.
Equipment Service & Repair Protection
- B.
Equipment Replacement Protection
- C.
Total Equipment Protection
- 18.Which is statement is FALSE?
- A.
The cost of TEP is $7 per month per line.
- B.
There is a $50 non-refundable deductible per approved claim for Loss, Theft, Physical or Liquid Damage.
- C.
You can have up to 3 approved claims within a 12 month period with a maximum value of $100 per claim.
- D.
Replacement equipment may be reconditioned and/or a comparable model.
- E.
You may cancel your coverage at any time and receive a pro-rated credit of your unused premium.
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