Cfs Sprint Products And Service

18 Questions | Total Attempts: 116

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Cfs Sprint Products And Service

Answer questions on the following: Network Basics Sprint Service Plans Products and Services Sprint Safety and Security Phones and Devices


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Questions and Answers
  • 1. 
    Used to access product, device, and plan information. Sprint.com can be accessed by any computer connected to the internet.
    • A. 

      Sprint.com

    • B. 

      KMS

    • C. 

      WiPOD

  • 2. 
    Used to access product, device, plan information as well as method and procedure documents.
    • A. 

      Sprint.com

    • B. 

      KMS

    • C. 

      WiPOD

  • 3. 
    Roadside Rescue
    • A. 

      $4.00 per month per year of service.

    • B. 

      $4.00 per month per line of service.

    • C. 

      $4.00 per month for all line of service.

    • D. 

      $40.00 per month per line of service.

  • 4. 
    Network platform used by Sprint
    • A. 

      IDEN

    • B. 

      CDMA

    • C. 

      CMDA

    • D. 

      PTN

  • 5. 
    Defined as using a wireless phone on a network other than the network of the wireless provider.
    • A. 

      Long Distance Call

    • B. 

      Roaming

    • C. 

      Browsing

  • 6. 
    Roaming is currently only available on the CDMA network platform.
    • A. 

      True

    • B. 

      False

  • 7. 
    Domestic off-network roaming is available in the United States, Puerto Rico, Guam, U.S. Virgin Islands and Mexico.
    • A. 

      True

    • B. 

      False

  • 8. 
    International Roaming occurs only when customers travel internationally and use their phones in a foreign location.
    • A. 

      True

    • B. 

      False

  • 9. 
    Roaming usage charges may take up to ____ before they appear on a bill.
    • A. 

      3 to 6 days

    • B. 

      30 to 60 days

    • C. 

      30 to 60 hours

    • D. 

      3 to 6 hours

  • 10. 
    Casual data charges
    • A. 

      $0.3 per kilobyte.

    • B. 

      $0.03 per minute

    • C. 

      $0.03 per kilobyte.

  • 11. 
    A flat, monthly fee charged to each customer for the selected service plan.
    • A. 

      Monthly recurring charge

    • B. 

      Overage charge

    • C. 

      Sprint Service charge

  • 12. 
    After your customer uses all of the available service plan minutes and additional plan options, a fee is charged for any additional minutes used.
    • A. 

      Monthly recurring charge

    • B. 

      Overage charge

    • C. 

      Sprint surcharge

  • 13. 
    Which plan is not being offered by Sprint?
    • A. 

      Individual plans

    • B. 

      Family (shared-minute) plans

    • C. 

      Nextel Direct Connect

    • D. 

      Government plans

    • E. 

      Business plans

  • 14. 
    Sprint's enhanced Right Plan Promise allows new and existing customers more flexibility by being able to change their rate plans throughout their tenure with Sprint without having to renew their contract.
    • A. 

      True

    • B. 

      False

  • 15. 
    These products and services—sometimes called add-ons or buy ups—are usually dependant upon a combination of network and _________.
    • A. 

      Device capabilities

    • B. 

      Price

    • C. 

      Plan

    • D. 

      Location

    • E. 

      Credit

  • 16. 
    ______ service from Sprint allows customers to keep track of employees or family, pinpoint their location, and navigate the route to find them. They get real-time directions to meet up with or locate them anywhere
    • A. 

      MMS

    • B. 

      SMS

    • C. 

      GPS

    • D. 

      IRS

  • 17. 
    It's a bundled protection plan that provides protection against theft or loss and service repair for Sprint and Nextel phones, smart devices, and connection cards. 
    • A. 

      Equipment Service & Repair Protection

    • B. 

      Equipment Replacement Protection

    • C. 

      Total Equipment Protection

  • 18. 
    Which is statement is FALSE?
    • A. 

      The cost of TEP is $7 per month per line.

    • B. 

      There is a $50 non-refundable deductible per approved claim for Loss, Theft, Physical or Liquid Damage.

    • C. 

      You can have up to 3 approved claims within a 12 month period with a maximum value of $100 per claim.

    • D. 

      Replacement equipment may be reconditioned and/or a comparable model.

    • E. 

      You may cancel your coverage at any time and receive a pro-rated credit of your unused premium.