Cfs Sprint Products And Service
Questions and Answers
- 1.
Used to access product, device, and plan information. Sprint.com can be accessed by any computer connected to the internet.
- A.
Sprint.com
- B.
KMS
- C.
WiPOD
Correct Answer
A. Sprint.comExplanation
Sprint.com is the correct answer because it is a website that allows users to access product, device, and plan information for Sprint. It can be accessed by any computer connected to the internet, making it easily accessible for customers to find the information they need.Rate this question:
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- 2.
Used to access product, device, plan information as well as method and procedure documents.
- A.
Sprint.com
- B.
KMS
- C.
WiPOD
Correct Answer
B. KMSExplanation
KMS stands for Knowledge Management System, which is a platform used to access product, device, plan information, as well as method and procedure documents. It is a centralized database that provides users with the necessary knowledge and resources to effectively use and troubleshoot various products and services. In this context, KMS is the correct answer as it aligns with the purpose of accessing information and documents related to products, devices, plans, methods, and procedures.Rate this question:
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- 3.
Roadside Rescue
- A.
$4.00 per month per year of service.
- B.
$4.00 per month per line of service.
- C.
$4.00 per month for all line of service.
- D.
$40.00 per month per line of service.
Correct Answer
B. $4.00 per month per line of service. -
- 4.
Network platform used by Sprint
- A.
IDEN
- B.
CDMA
- C.
CMDA
- D.
PTN
Correct Answer
B. CDMAExplanation
CDMA stands for Code Division Multiple Access, which is a network platform used by Sprint. CDMA is a digital cellular technology that allows multiple users to share the same frequency band simultaneously by using unique codes to differentiate between signals. It provides improved call quality, increased capacity, and enhanced data transmission speeds compared to older analog technologies. Therefore, CDMA is the correct answer as it accurately represents the network platform used by Sprint.Rate this question:
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- 5.
Defined as using a wireless phone on a network other than the network of the wireless provider.
- A.
Long Distance Call
- B.
Roaming
- C.
Browsing
Correct Answer
B. RoamingExplanation
Roaming refers to the act of using a wireless phone on a network other than the network of the wireless provider. When a person travels outside of their provider's coverage area, their phone can connect to another network that has a roaming agreement with their provider. This allows the person to make and receive calls, send text messages, and use data services while they are away from their home network. Roaming typically incurs additional charges, as the person is essentially using another provider's network.Rate this question:
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- 6.
Roaming is currently only available on the CDMA network platform.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Roaming refers to the ability of a mobile device to connect to a network outside of its home network. CDMA (Code Division Multiple Access) is a network platform used by certain cellular providers. This statement suggests that roaming is only available on the CDMA network platform, indicating that devices using other network platforms, such as GSM, may not have the ability to roam. Therefore, the correct answer is True.Rate this question:
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- 7.
Domestic off-network roaming is available in the United States, Puerto Rico, Guam, U.S. Virgin Islands and Mexico.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Domestic off-network roaming is not available in Mexico. It is only available in the United States, Puerto Rico, Guam, and U.S. Virgin Islands. Therefore, the given statement is false.Rate this question:
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- 8.
International Roaming occurs only when customers travel internationally and use their phones in a foreign location.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
International Roaming refers to the service provided by telecommunication companies that allows their customers to use their mobile phones while traveling abroad. It enables customers to make and receive calls, send and receive text messages, and access data services using their own mobile phone number. Therefore, the statement "International Roaming occurs only when customers travel internationally and use their phones in a foreign location" is true as it accurately describes the nature of international roaming services.Rate this question:
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- 9.
Roaming usage charges may take up to ____ before they appear on a bill.
- A.
3 to 6 days
- B.
30 to 60 days
- C.
30 to 60 hours
- D.
3 to 6 hours
Correct Answer
B. 30 to 60 daysExplanation
Roaming usage charges may take up to 30 to 60 days before they appear on a bill. This means that when a customer uses their phone while roaming, it may take anywhere from 30 to 60 days for the charges incurred during that period to be reflected on their bill. This delay could be due to various factors such as the billing cycle of the service provider, the processing time for roaming charges, or any other administrative procedures involved in billing.Rate this question:
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- 10.
Casual data charges
- A.
$0.3 per kilobyte.
- B.
$0.03 per minute
- C.
$0.03 per kilobyte.
Correct Answer
C. $0.03 per kilobyte.Explanation
The correct answer is $0.03 per kilobyte. This is because the given options provide different rates for data charges, and $0.03 per kilobyte is the lowest rate mentioned. The other options, $0.3 per kilobyte and $0.03 per minute, are not relevant to the given question as they pertain to different units of measurement.Rate this question:
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- 11.
A flat, monthly fee charged to each customer for the selected service plan.
- A.
Monthly recurring charge
- B.
Overage charge
- C.
Sprint Service charge
Correct Answer
A. Monthly recurring chargeExplanation
The correct answer is "Monthly recurring charge." This refers to a fixed fee that is charged to each customer on a monthly basis for the selected service plan. It is a regular, predictable charge that customers can expect to see on their bill every month, regardless of their usage or any additional charges they may incur.Rate this question:
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- 12.
After your customer uses all of the available service plan minutes and additional plan options, a fee is charged for any additional minutes used.
- A.
Monthly recurring charge
- B.
Overage charge
- C.
Sprint surcharge
Correct Answer
B. Overage chargeExplanation
When a customer uses up all the available service plan minutes and additional plan options, they will be charged a fee for any additional minutes used. This fee is known as an overage charge. It is a charge imposed on the customer for exceeding the allocated minutes in their service plan.Rate this question:
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- 13.
Which plan is not being offered by Sprint?
- A.
Individual plans
- B.
Family (shared-minute) plans
- C.
Nextel Direct Connect
- D.
Government plans
- E.
Business plans
Correct Answer
D. Government plansExplanation
Sprint does not offer government plans.Rate this question:
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- 14.
Sprint's enhanced Right Plan Promise allows new and existing customers more flexibility by being able to change their rate plans throughout their tenure with Sprint without having to renew their contract.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that Sprint's enhanced Right Plan Promise provides customers with the ability to change their rate plans without having to renew their contract. This means that customers have more flexibility and can adjust their plans according to their needs and preferences throughout their time with Sprint. Therefore, the statement is true.Rate this question:
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- 15.
These products and services—sometimes called add-ons or buy ups—are usually dependant upon a combination of network and _________.
- A.
Device capabilities
- B.
Price
- C.
Plan
- D.
Location
- E.
Credit
Correct Answer
A. Device capabilitiesExplanation
The products and services mentioned in the question are dependent on a combination of network and device capabilities. This means that the availability and functionality of these add-ons or buy-ups are influenced by the features and capabilities of the device being used. For example, certain features or services may only be accessible on devices that have specific hardware or software capabilities. Therefore, the correct answer is device capabilities.Rate this question:
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- 16.
______ service from Sprint allows customers to keep track of employees or family, pinpoint their location, and navigate the route to find them. They get real-time directions to meet up with or locate them anywhere
- A.
MMS
- B.
SMS
- C.
GPS
- D.
IRS
Correct Answer
C. GPSExplanation
The correct answer is GPS. GPS stands for Global Positioning System, and it is a service provided by Sprint that allows customers to track the location of employees or family members. It provides real-time directions and helps users navigate routes to find and meet up with them anywhere.Rate this question:
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- 17.
It's a bundled protection plan that provides protection against theft or loss and service repair for Sprint and Nextel phones, smart devices, and connection cards.
- A.
Equipment Service & Repair Protection
- B.
Equipment Replacement Protection
- C.
Total Equipment Protection
Correct Answer
C. Total Equipment ProtectionExplanation
Total Equipment Protection is a bundled protection plan that offers coverage against theft or loss, as well as service repair for Sprint and Nextel phones, smart devices, and connection cards. This plan provides comprehensive protection for the equipment, ensuring that customers are covered in case of any damage, loss, or malfunction. It combines both equipment service and repair protection, as well as equipment replacement protection, making it a comprehensive solution for customers looking to safeguard their devices.Rate this question:
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- 18.
Which is statement is FALSE?
- A.
The cost of TEP is $7 per month per line.
- B.
There is a $50 non-refundable deductible per approved claim for Loss, Theft, Physical or Liquid Damage.
- C.
You can have up to 3 approved claims within a 12 month period with a maximum value of $100 per claim.
- D.
Replacement equipment may be reconditioned and/or a comparable model.
- E.
You may cancel your coverage at any time and receive a pro-rated credit of your unused premium.
Correct Answer
C. You can have up to 3 approved claims within a 12 month period with a maximum value of $100 per claim.Explanation
The statement "You can have up to 3 approved claims within a 12 month period with a maximum value of $100 per claim" is false because there is no mention of any limit on the number of approved claims or a maximum value per claim in the given information.Rate this question:
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