After completing the actual CFPB reading assignment; please read notes
True
False
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True
False
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Equal Credit Opportunity Act
Equal Credit Opportunity Advice
Everyone's Credit Opportunity Act
None of the Above
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True
False
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True
False
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True
False
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True
False
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Board and management oversight
IRS Audit
Compliance program
Response to consumer complaints
Compliance audit
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Consumer complaints and inquiries, regardless of where submitted, are appropriately recorded and categorized.
Complaints and inquiries, whether regarding the entity or its service providers, are addressed and resolved promptly.
Complaints that raise legal issues involving potential consumer harm from unfair treatment or discrimination, or other regulatory compliance issues, are appropriately escalated.
Complaint data and individual cases drive adjustments to business practices as appropriate.
Consumer complaints result in retrospective corrective action to correct the effects of the supervised entity’s actions when appropriate
Weaknesses in the compliance management system exist, based on the nature or number of substantive complaints from consumers
The nature of the settlement offered by the lender was over $100.
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