Certified Technical Trainer - Test 2

1. Jim, an instructor, has reviewed and adjusted his course material. Despite this, a small number of learners are having difficulty keeping up with the rest of the group.

Which of the following describes how Jim should best proceed in this situation?

Take additional breaks and spend that time working with the faster learners.

Maintain the pace to ensure that the faster learners will not lose interest.

Give the group an exercise to work on and provide one-on-one help to those learners who need it.

Slow the pace of the class to match the speed of the slowest learners.

N/A at this time.

Explanation

N/A at this time.

2. According to the IBSTPI standards, an instructor is expected to evaluate learner progress toward instructional objectives by using each of the following techniques EXCEPT:

Making multiple observations of each learner.

Administering tests and other suitable instruments.

Performing evaluations in a manner that is unobtrusive.

Measuring learner accomplishment according to the instructor's personal opinions.

IBSTPI Competency 12, Page 94
Judgment is not based on instructor competencies.

Explanation

IBSTPI Competency 12, Page 94
Judgment is not based on instructor competencies.

3. A technical instructor will be presenting a session to introduce a new computer system to technical personnel. The instructor is aware that most of the employees are adamantly opposed to the new system and others are, at the very least, unhappy with the prospect. As preparation for addressing the hostile audience, which of the following would be most likely to produce a persuasive and convincing presentation?

Eliminating the risk of misspeaking by reading from a prepared text.

Using a lectern to conceal nervous hand motions and to increase the presenter's feeling of security.

Maintaining eye contact with opponents to demonstrate that the presenter is not intimidated by their disapproval.

Anticipating the opposition's point of view and using the question-and-answer period to diffuse the arguments.

IBSTPI Competency 7
In this situation, the trainer would be more prepared to diffuse the argument if they are prepared for it.

Explanation

IBSTPI Competency 7
In this situation, the trainer would be more prepared to diffuse the argument if they are prepared for it.

4. During an instructor's presentation of a complex concept, two learners are holding a personal conversation. The conversation is clearly distracting to the other learners.

According to the IBSTPI standards, which of the following describes the first thing the instructor should do in this situation?

Ignore the distraction and continue with the presentation.

Stop the presentation and ask the two learners to tell the class what they are discussing.

Walk over to the two learners and stand beside them while continuing with the presentation.

Acknowledge the distraction and give the class an unscheduled break before continuing with the presentation.

IBSTPI Competency 6, page 53
A technique known as the "silent drift"
Check effective presentation skills

Explanation

IBSTPI Competency 6, page 53
A technique known as the "silent drift"
Check effective presentation skills

5. A learner makes an inappropriate comment during class introductions and continues to do so during small-group interaction. According to IBSTPI standards, the instructor should first take which of the following steps?

Discreetly speak to the learner to discourage this behavior.

Request that the learner's supervisor speak to the learner about the behavior.

Announce to the class the at the comments are inappropriate.

Respond with humor to the comments and try to make light of them.

IBSTPI Competency 4, Pages 52-53
Performance 7
Individuals are prevented from engaging in unsafe or illegal activities. Learner self-esteem is maintained.

Explanation

IBSTPI Competency 4, Pages 52-53
Performance 7
Individuals are prevented from engaging in unsafe or illegal activities. Learner self-esteem is maintained.

6. Which of the following is the primary purpose of using role play to facilitate learning?

To allow learners to practice a new skill in a safe setting.

To provide an opportunity for the instructor to evaluate learners' skills.

To motivate learners to read the course material.

To allow advanced learners to demonstrate their expertise.

IBSTPI Competency 4
Learners display confidence and comfort.
Provide opportunities for learner success.

Explanation

IBSTPI Competency 4
Learners display confidence and comfort.
Provide opportunities for learner success.

7. Each of the following is an effective technique to use in a presentation EXCEPT:

Using eye contact to monitor understanding during the presentation.

Using nonverbal cues such as gestures and movement.

Employing appropriate humor and anecdotes.

Postponing audience questions to the end of the presentation.

IBSTPI Competency 6
A, B, and C are all examples of presentation techniques except D. D refers to managing the learning environment.

Explanation

IBSTPI Competency 6
A, B, and C are all examples of presentation techniques except D. D refers to managing the learning environment.

8. An instructor is given an assignment to each group of learners who are reported to have some familiarity with the subject matter of the course. On the first day of class, it becomes apparent that the learners have no familiarity with the subject.

Which of the following is the most appropriate action for the instructor to take in this situation?

Teach the learners in the way already planned.

Determine who provided the erroneous report about the learners.

Adjust the course materials to fit the needs of learners.

Refer the learners to a more basic course.

IBSTPI Competency 1
Analyze course materials and learner information. The whole group needs an understanding. The trainer must make minor adjustments but also maintain integrity of the course and adapt its delivery accordingly.

Explanation

IBSTPI Competency 1
Analyze course materials and learner information. The whole group needs an understanding. The trainer must make minor adjustments but also maintain integrity of the course and adapt its delivery accordingly.

9. For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal.

GOAL: Establish a learning environment in which learners feel secure.

ACTION: Correct each mistake immediately each time a learner makes one.

LIKELY, because slow learners need extra attention.

LIKELY, because learners can always be expected to make mistakes.

UNLIKELY, because learners generally feel frustrated when they are constantly corrected.

UNLIKELY, because students who make mistakes may slow up the rest of the class.

N/A at this time.

Explanation

N/A at this time.

10. Regular individual postive feedback to learners about their performance is most likely to result in which of the following:

Increased learner anxiety about performance.

Increased number of learner interactions.

Improved learner discussions.

Improved learner performance.

IBSTPI Competency
Feedback motivated improved performance.

Explanation

IBSTPI Competency
Feedback motivated improved performance.

11. Each of the following is an appropriate method for an instructor to use in evaluating the effectiveness of a course EXCEPT to:

Ask the learners on the last day of the class what grade they think they should get int he course.

Give the class a comprehensive final exam on the last day of the class.

IBSTPI Competency 14
Covers post course evaluations and who they must be sent. One cannot ask the learners to grade themselves.

Explanation

IBSTPI Competency 14
Covers post course evaluations and who they must be sent. One cannot ask the learners to grade themselves.

12. During training, adjustments to instructional methodologies and activities may be required because of limitations of the instructional setting. When this is necessary, it is important for the instructor to do each of the following EXCEPT:

Report changes made to instructional media and provide a rationale.

Explain differences in activities and schedules and provide a rationale.

Redesign the course objectives to accommodate the instructional setting.

Evaluate the effects of the instructional setting on learner progress.

IBSTPI Competency 13
Evaluate delivery of instruction.

Explanation

IBSTPI Competency 13
Evaluate delivery of instruction.

13. An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, he reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning.

In this situation, which of the following should the instructor do?

Reteach the concepts taught in the morning session to the class, but use different handouts.

Pair the learner with one of the more advanced learners who likes to share knowledge.

N/A at this time.

Explanation

N/A at this time.

14. For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal.

GOAL: To assist a small number of learners in a training session who are having difficulty understanding the course text.

ACTION: The trainer significantly reduces the pace of the instruction and regularly calls on the learners who are having difficulty in order to determine whether they understand.

LIKELY, because the learners who are having difficulty will pay more attention ni the course.

LIKELY, because the other learners will feel more comfortable with the slowed pace.

UNLIKELY, because the other learners in the course will want the opportunity to answer more questions.

UNLIKELY, because the learners who are having difficulty will feel uncomfortable with the increased attention.

N/A at this time.

Explanation

N/A at this time.

15. An instructor's evaluative reports about learners may be used by management to make personnel decisions, such as salary increases, promotions, and dismissals. Therefore, it is most important that such evaluative reports be:

Attractively presented.

Legally defensible.

Submitted immediately.

Lengthy and detailed.

IBSTPI, Page 105 and 109.

Explanation

IBSTPI, Page 105 and 109.

16. Which of the following is an essential technique for holding a learner's attention?

Providing a model for professional and interpersonal behavior.

Using humorous stories to interest learners in the course content.

Asking open-ended questions and allowing sufficient time for learners to elaborate on their responses.

Using eye contact to engage learners when making an oral presentation.

N/A at this time.

Explanation

N/A at this time.

17. According to the IBSTPI standards, which of the following is the most important consideration when selecting an instructional site?

The site should be comfortable for all trainees.

The site should match the specifications in the course plan as closely as possible.

The site should offer convenient access to photocopying and other facilities.

The site should provide a variety of recreational activities for all trainees.

N/A at this time.

Explanation

N/A at this time.

18. After a lecture by a guest speaker, there is time for a short question-and-answer period before a scheduled lunch break. However, there are more questions from the audience that can be answered during the question period. After the lunch break, instruction on the next important topic of the course is scheduled to begin.

Which of the following describes the most appropriate action for the instructor to take in this situation?

Ask the audience to write their questions down for the guest speaker to answer in writing at a later date.

Extend the question-and-answer period, postponing lunch and omitting the next topic of the course.

Arrange to have the guest speaker available to answer questions during the lunch break.

N/A at this time.

Explanation

N/A at this time.

19. After reviewing the course objectives on the first day of a training course, several learners indicate they have already covered one third of the objectives in a previous course. For most others in the course, the course content is entirely new. In deciding what to do under these circumstances, the instructor should take each of the following into consideration EXCEPT whether:

Having the advanced learners remain in the course will disrupt the instruction.

The course is a prerequisite for more advanced courses.

The course objectives were advertised before the beginning of the course.

The advanced learners will benefit from reviewing course content they have already covered.

IBSTPI Competency 4
Differences between objectives & expectations are addressed.

Explanation

IBSTPI Competency 4
Differences between objectives & expectations are addressed.