Certified Technical Trainer - Test 1

85 Questions | Total Attempts: 190

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Certified Technical Trainer - Test 1

Sample test questions for the CTT+ (Certified Technical Trainer) Computer-Based Test. There are 95 questions such as on the real test and like the real test, you have ninety minutes. At completion, you will be rewarded with a certificate indicating by what percentage you passed. Good luck!


Questions and Answers
  • 1. 
    It is the first day of a three-day computer course.  One half of the learners are there on an involuntary basis and are irritated.  Which of the following describes what the instructor should do at the beginning of the course?
    • A. 

      Inform the learners that they will not gain from the course unless they have a positive attitude.

    • B. 

      Use humor and getting-acquainted games to nudge the learners into a better attitude.

    • C. 

      Engage the learners in exercises that lead them to an understanding of how the course content can be useful to them.

    • D. 

      Assure the learners that they would not be in the course unless their supervisors felt they needed the information for their jobs.

  • 2. 
    Refer to the following scenario:John, an instructor, has been assigned to a two-day entry-level computer class for 10 employees of a large corporation.  During class introductions in the opening minutes of the course, the instructor notices that none of the learners are native speakers of English, the only language John speaks. The learners are clearly worried and apprehensive because of the language barrier and appear unwilling to participate in the course.  Which of the following actions by the trainer is most likely to ensure that these learners learn as much as possible in this situation?
    • A. 

      Speak loudly so that the learners will be able to understand what is said.

    • B. 

      Omit more difficult material because the learners probably will find the material too difficult.

    • C. 

      Omit introductory and basic material to allow more time to explain more difficult material.

    • D. 

      Cover course material at a pace that allows learners to feel comfortable and get involved.

  • 3. 
    In the middle of a well-organized lecture, an instructor is asked a question that is irrevelant to the lecture.  The instructor informs the learner that the question is not pertinent of the topic.Which of the following best describes the error the instructor has made in this situation?
    • A. 

      Failure to implement a variety of instructional methods.

    • B. 

      Failure to demonstrate flexibility in responding to learner needs

    • C. 

      Inadequate planning for instruction.

    • D. 

      Lack of planning to minimize distractions.

  • 4. 
    An instructor has just completed an instructional assignment which the instructor believes was less than successful.  A variety of unexpected problems surfaced during the course, some of which were beyond the instructor's control.Each of the following difficulties should be reported to the training manager who schedules training sessions EXCEPT:
    • A. 

      Logistical difficulties that resulted in learner absenteeism and lateness.

    • B. 

      Equipment that failed to operate properly.

    • C. 

      Course materials that did not match the needs of the learners as the course progressed.

    • D. 

      Facilities that were faulty and inadequate.

  • 5. 
    Fred is teaching a class that is making little progress.  The learners are employees of two recently merged companies with very different corporate cultures.  These differences have resulted in nonstop bickering that is not related to the course material.Which approach should Fred use in this situation?
    • A. 

      Manage group interactions and participation.

    • B. 

      Make adjustments in learning materials.

    • C. 

      Implement a variety of standard instructional methods.

    • D. 

      Use media effectively.

  • 6. 
    According to IBSTPI Competency 4 concerning managing the time available for the course, the instructor is responsible for each fo the following EXCEPT:
    • A. 

      Allowing participants to take scheduled breaks.

    • B. 

      Pacing activities in consideration of learner needs.

    • C. 

      Adjusting instruction due to unanticipated time constraints.

    • D. 

      Ensuring that participants attend each scheduled session.

  • 7. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To use an effective opening that will raise the participants' level of comfort and interest in an introductory computer course for support staff.ACTION:  Begin the session by relating a story about an ineffective presentation the instructor once made to a gruop of marketing managers.
    • A. 

      LIKELY, because beginning the session with a personal story about a previous failure earn learner respect.

    • B. 

      LIKELY, because personal anecdotes relax the audience.

    • C. 

      UNLIKELY, because this anecdote does not attempt to engage learner interest in the course.

    • D. 

      UNLIKELY, because this group of learners did not personally know the marketing managers mentioned in the story.

  • 8. 
    Select the appropriate instructional activity from the list below that would be most appropriate to guide instructional decision-making.  Each choice may be used once, more than once, or not at all.Patrick is unusually youthful in appearance.  When teaching groups of older learners, he has noticed that they are frequently reluctant to accept his competence to teach them.  Patrick has just received a teaching assignment for a group that he knows will be primarily made up by learners 15 to 20 years older than he is.In this situation, what should be Patrick's first instructional priority?
    • A. 

      Demonstrate acceptable personal conduct.

    • B. 

      Demonstrate content expertise.

    • C. 

      Demonstrate flexibility in response to learner needs and interests.

    • D. 

      Demonstrate effective questioning techniques.

  • 9. 
    Which of the following is the most effective technique for a trainer to use to help learners relate course content to their individual job requirements?
    • A. 

      Hand out a list of supplementary materials that can be ordered by telephone.

    • B. 

      Give lectures that address how course material relates to several of the participants' job-related tasks.

    • C. 

      Assign an exercise in which the participants are asked to apply course elements to job-related tasks.

    • D. 

      Break into small groups to brainstorm real-world applications for course content.

  • 10. 
    Michael is teaching a course in which he has noticed that learners differ greatly in what they expect from the course.Which of the following actions should Michael take to ensure that instruction is effective for this class?
    • A. 

      Deliver course material exactly as the teacher's manual specifies.

    • B. 

      Poll the learners regarding what should be included and eliminated.

    • C. 

      Have the learners with the highest expectations about the course modify their expectations to fit those of the group.

    • D. 

      Adjust the course materials and agenda to meet the needs of the learners.

  • 11. 
    Which of the following techniques is most LIKELY to optimize group participation?
    • A. 

      Calling on learners and asking each a question.

    • B. 

      Handing out sets of written questions.

    • C. 

      Asking a question of the group in general and waiting for a response.

    • D. 

      Making a statement and then asking whether the learners have any questions.

  • 12. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To motivate a group of learners in a training session who are more advanced than the other learners and who are therefore growing frustrated with the pace of instruction.ACTION:  The trainer allows the advanced learners to develop and work in a group project during part of the class time.
    • A. 

      LIKELY, because the more advanced learners will be glad to spend time talking among themselves.

    • B. 

      LIKELY, because the more advanced learners will respond positively to the opportunity to use their skills creatively.

    • C. 

      UNLIKELY, because the more advanced learners will resent the additional effort being asked of them.

    • D. 

      UNLIKELY, because the less advanced learners will insist on participating in the project.

  • 13. 
    When a trainer repeats a learner's question to confirm understanding of it, the trainer is:
    • A. 

      Using eye contact effectively.

    • B. 

      Demonstrating active listening techniques.

    • C. 

      Practicing use of appropriate question types and levels.

    • D. 

      Showing content expertise.

  • 14. 
    A group of learners in a training session are talking among themselves while the instructor is lecturing.Which of the following is the first step the instructor should take to manage the situation?
    • A. 

      Interrupt the lecture to ask the group to stop disturbing the class.

    • B. 

      Establish eye contact with the group who are talking to discourage their side discussion.

    • C. 

      Ask oneof the learners in the group a difficult question to demonstrate that everyone needs be listening.

    • D. 

      Subsitute another instructional strategy for the lecture.

  • 15. 
    Dan is planning to break a class of 25 learners into small groups for discussion.  Each group will be led by a group leader who has expertise in the subject matter.  The function of the group leader is to respond to problems and keep the discussions on topic.  Many of the nonleaders have more seniority than the leaders.Which of the following should Dan consider before implementing this plan?
    • A. 

      Whether the leaders have sufficient confidence to facilitate the discussion without feeling intimidated or being overbearing.

    • B. 

      Whether the senior group members and the discussion leaders work in close proximity to one another in the company.

    • C. 

      Whether the members with more seniority would prefer to be in discussion groups with one another.

    • D. 

      Whether the discussion leaders perform a similar role on a regular basis in their work areasor have other experience as leaders.

  • 16. 
    An instructor is teaching a group of learners who are about evenly divided: half understand the lession well and half are having great difficulty.Which of the following is the course of action the instructor should take under these circumstances?
    • A. 

      Provide challenge exercises for the quick learners and spend additional time working with the slower learners during small group sessions.

    • B. 

      Teach to the lowest common denominator to motivate the slow learners and inform the faster learners that they already understand the material.

    • C. 

      Teach the course as it is written because that material is what the customer approved and expects to be taught.

    • D. 

      Suggest that each learner who is having difficulty ask one of the more able learners for help.

  • 17. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To foster the learners' ability to adapt the concepts they have learned to other environments and situations.ACTION:  The instructor assigns unfamiliar tasks related to the concept to groups' of learners and monitors the group's performance.
    • A. 

      LIKELY, because in groups the learners will try hard to complete the unfamiliar tasks to keep from appearing incompetent.

    • B. 

      LIKELY, because responding to simulated situations approximates the demands of facing real situations.

    • C. 

      UNLIKELY, because the instructor will not be able to monitor each of the groups adequately at the same time.

    • D. 

      UNLIKELY, because the exercise will not cover all the situations a learner might encounter.

  • 18. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To enable experienced instructors to further develop their instructional skills.ACTION:  Place instructors in a class in which they take turns playing the role of the instructor and other participants provide feedback.
    • A. 

      LIKELY, because it will give teh instructors a chance to see what learners experience.

    • B. 

      LIKELY, because the instructors will have the opportunity to analyze and refocus their teaching methods.

    • C. 

      UNLIKELY, because experienced instructors often resists further training.

    • D. 

      UNLIKELY, because effective teaching techniques can only be acquired by actual teaching.

  • 19. 
    A company has just finished evaluating the performance of two instructors it used over the past year.  It found that one instructor who mixes role-play, small group activity, and oral reports from learners with lectures has been consistently more effective than the other who only teaches by lecturing.What should be recommended fo the less effective instructor?
    • A. 

      Recommend revisions and changes to existing course material.

    • B. 

      Provide a rationale for the use of of the lecture technique.

    • C. 

      Consider the group dynamics for each of the methods.

    • D. 

      Implement a variety of standard instructional methods.

  • 20. 
    Which of the following should the trainer take into consideration when providing motivational incentives?
    • A. 

      They should be perceived by the learners as appropriate and necessary.

    • B. 

      They should reflect group and not individual interests.

    • C. 

      They should not require any type of instructional adjustments.

    • D. 

      They should be given generously and freely to learners.

  • 21. 
    The IBSTPI standards state that instructors should give learners adequate feedback during instruction.Which of the following is the best reason for this requirement?
    • A. 

      Learners can build on their successes and improve their performance.

    • B. 

      Learners will perceive the instructor as a helpful person.

    • C. 

      The individual attention keeps the learners involved in the lesson.

    • D. 

      Feedback allows instructors an opportunity to pace their presentation of the content.

  • 22. 
    Learners are being trained to work on a new system that will be introduced to their company in two weeks.  The learners are initially frustrated  by the new system.  The trainer maintains a supportive attitude and assures them that they are doing very well.  The class learns how to use the system.Which of the following best describes the instructional technique used by the trainer in this situation?
    • A. 

      Effective use of presentation skills.

    • B. 

      Effective positive reinforcement.

    • C. 

      Effective use of medial

    • D. 

      Effective use of evaluation techniques.

  • 23. 
    The instructor learns that the participants in an upcoming training course have diverse educational backgrounds and work histories.According to the IBSTPI standards, the instructor should respond to this information in which of the following ways?
    • A. 

      Analyze in detail the participants' educational backgrounds and work histories in order to assign participants to homogenous groups.

    • B. 

      Review course content and identify points that may cause difficulty for some of the participants.

    • C. 

      Design a diagnostic test about the important course content for the participants to take on the first day of class.

    • D. 

      Review course content and identify learning objectives to be omitted from the course.

  • 24. 
    Which of the following is the primary reason for using a welcoming activity to begin a training session?
    • A. 

      To have learners become familiar withe backgrounds of fellow participants.

    • B. 

      To help learners become oriented to the instructional site.

    • C. 

      To make learners feel valued and secure in the class environment.

    • D. 

      To allow learners to become informed immediately of course expectations.

  • 25. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To determine whether modifications in instructional delivery made by an instructor were unique requirements for learners in a particular class or whether they reflect a need to redesign a course.ACTION:  Evaluate the effects of other variables. including the instructional environment, on learner accomplishments.
    • A. 

      LIKELY, because it will help to isolate the effect on the learners of the instructor's delivery modifications.

    • B. 

      LIKELY, because modifications in variables such as physical environment can be conveniently measured.

    • C. 

      UNLIKELY, because modfification in instructional delivery only take place to help learners meet course objectives.

    • D. 

      UNLIKELY, because instructional designers prefer to replace rather than redesign courses in response to changing learner requirements.

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