Certified Technical Trainer - Test 1

85 Questions | Total Attempts: 126

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Ctt Plus Certification Quizzes & Trivia

Sample test questions for the CTT+ (Certified Technical Trainer) Computer-Based Test. There are 95 questions such as on the real test and like the real test, you have ninety minutes. At completion, you will be rewarded with a certificate indicating by what percentage you passed. Good luck!


Questions and Answers
  • 1. 
    It is the first day of a three-day computer course.  One half of the learners are there on an involuntary basis and are irritated.  Which of the following describes what the instructor should do at the beginning of the course?
    • A. 

      Inform the learners that they will not gain from the course unless they have a positive attitude.

    • B. 

      Use humor and getting-acquainted games to nudge the learners into a better attitude.

    • C. 

      Engage the learners in exercises that lead them to an understanding of how the course content can be useful to them.

    • D. 

      Assure the learners that they would not be in the course unless their supervisors felt they needed the information for their jobs.

  • 2. 
    Refer to the following scenario:John, an instructor, has been assigned to a two-day entry-level computer class for 10 employees of a large corporation.  During class introductions in the opening minutes of the course, the instructor notices that none of the learners are native speakers of English, the only language John speaks. The learners are clearly worried and apprehensive because of the language barrier and appear unwilling to participate in the course.  Which of the following actions by the trainer is most likely to ensure that these learners learn as much as possible in this situation?
    • A. 

      Speak loudly so that the learners will be able to understand what is said.

    • B. 

      Omit more difficult material because the learners probably will find the material too difficult.

    • C. 

      Omit introductory and basic material to allow more time to explain more difficult material.

    • D. 

      Cover course material at a pace that allows learners to feel comfortable and get involved.

  • 3. 
    In the middle of a well-organized lecture, an instructor is asked a question that is irrevelant to the lecture.  The instructor informs the learner that the question is not pertinent of the topic.Which of the following best describes the error the instructor has made in this situation?
    • A. 

      Failure to implement a variety of instructional methods.

    • B. 

      Failure to demonstrate flexibility in responding to learner needs

    • C. 

      Inadequate planning for instruction.

    • D. 

      Lack of planning to minimize distractions.

  • 4. 
    An instructor has just completed an instructional assignment which the instructor believes was less than successful.  A variety of unexpected problems surfaced during the course, some of which were beyond the instructor's control.Each of the following difficulties should be reported to the training manager who schedules training sessions EXCEPT:
    • A. 

      Logistical difficulties that resulted in learner absenteeism and lateness.

    • B. 

      Equipment that failed to operate properly.

    • C. 

      Course materials that did not match the needs of the learners as the course progressed.

    • D. 

      Facilities that were faulty and inadequate.

  • 5. 
    Fred is teaching a class that is making little progress.  The learners are employees of two recently merged companies with very different corporate cultures.  These differences have resulted in nonstop bickering that is not related to the course material.Which approach should Fred use in this situation?
    • A. 

      Manage group interactions and participation.

    • B. 

      Make adjustments in learning materials.

    • C. 

      Implement a variety of standard instructional methods.

    • D. 

      Use media effectively.

  • 6. 
    According to IBSTPI Competency 4 concerning managing the time available for the course, the instructor is responsible for each fo the following EXCEPT:
    • A. 

      Allowing participants to take scheduled breaks.

    • B. 

      Pacing activities in consideration of learner needs.

    • C. 

      Adjusting instruction due to unanticipated time constraints.

    • D. 

      Ensuring that participants attend each scheduled session.

  • 7. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To use an effective opening that will raise the participants' level of comfort and interest in an introductory computer course for support staff.ACTION:  Begin the session by relating a story about an ineffective presentation the instructor once made to a gruop of marketing managers.
    • A. 

      LIKELY, because beginning the session with a personal story about a previous failure earn learner respect.

    • B. 

      LIKELY, because personal anecdotes relax the audience.

    • C. 

      UNLIKELY, because this anecdote does not attempt to engage learner interest in the course.

    • D. 

      UNLIKELY, because this group of learners did not personally know the marketing managers mentioned in the story.

  • 8. 
    Select the appropriate instructional activity from the list below that would be most appropriate to guide instructional decision-making.  Each choice may be used once, more than once, or not at all.Patrick is unusually youthful in appearance.  When teaching groups of older learners, he has noticed that they are frequently reluctant to accept his competence to teach them.  Patrick has just received a teaching assignment for a group that he knows will be primarily made up by learners 15 to 20 years older than he is.In this situation, what should be Patrick's first instructional priority?
    • A. 

      Demonstrate acceptable personal conduct.

    • B. 

      Demonstrate content expertise.

    • C. 

      Demonstrate flexibility in response to learner needs and interests.

    • D. 

      Demonstrate effective questioning techniques.

  • 9. 
    Which of the following is the most effective technique for a trainer to use to help learners relate course content to their individual job requirements?
    • A. 

      Hand out a list of supplementary materials that can be ordered by telephone.

    • B. 

      Give lectures that address how course material relates to several of the participants' job-related tasks.

    • C. 

      Assign an exercise in which the participants are asked to apply course elements to job-related tasks.

    • D. 

      Break into small groups to brainstorm real-world applications for course content.

  • 10. 
    Michael is teaching a course in which he has noticed that learners differ greatly in what they expect from the course.Which of the following actions should Michael take to ensure that instruction is effective for this class?
    • A. 

      Deliver course material exactly as the teacher's manual specifies.

    • B. 

      Poll the learners regarding what should be included and eliminated.

    • C. 

      Have the learners with the highest expectations about the course modify their expectations to fit those of the group.

    • D. 

      Adjust the course materials and agenda to meet the needs of the learners.

  • 11. 
    Which of the following techniques is most LIKELY to optimize group participation?
    • A. 

      Calling on learners and asking each a question.

    • B. 

      Handing out sets of written questions.

    • C. 

      Asking a question of the group in general and waiting for a response.

    • D. 

      Making a statement and then asking whether the learners have any questions.

  • 12. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To motivate a group of learners in a training session who are more advanced than the other learners and who are therefore growing frustrated with the pace of instruction.ACTION:  The trainer allows the advanced learners to develop and work in a group project during part of the class time.
    • A. 

      LIKELY, because the more advanced learners will be glad to spend time talking among themselves.

    • B. 

      LIKELY, because the more advanced learners will respond positively to the opportunity to use their skills creatively.

    • C. 

      UNLIKELY, because the more advanced learners will resent the additional effort being asked of them.

    • D. 

      UNLIKELY, because the less advanced learners will insist on participating in the project.

  • 13. 
    When a trainer repeats a learner's question to confirm understanding of it, the trainer is:
    • A. 

      Using eye contact effectively.

    • B. 

      Demonstrating active listening techniques.

    • C. 

      Practicing use of appropriate question types and levels.

    • D. 

      Showing content expertise.

  • 14. 
    A group of learners in a training session are talking among themselves while the instructor is lecturing.Which of the following is the first step the instructor should take to manage the situation?
    • A. 

      Interrupt the lecture to ask the group to stop disturbing the class.

    • B. 

      Establish eye contact with the group who are talking to discourage their side discussion.

    • C. 

      Ask oneof the learners in the group a difficult question to demonstrate that everyone needs be listening.

    • D. 

      Subsitute another instructional strategy for the lecture.

  • 15. 
    Dan is planning to break a class of 25 learners into small groups for discussion.  Each group will be led by a group leader who has expertise in the subject matter.  The function of the group leader is to respond to problems and keep the discussions on topic.  Many of the nonleaders have more seniority than the leaders.Which of the following should Dan consider before implementing this plan?
    • A. 

      Whether the leaders have sufficient confidence to facilitate the discussion without feeling intimidated or being overbearing.

    • B. 

      Whether the senior group members and the discussion leaders work in close proximity to one another in the company.

    • C. 

      Whether the members with more seniority would prefer to be in discussion groups with one another.

    • D. 

      Whether the discussion leaders perform a similar role on a regular basis in their work areasor have other experience as leaders.

  • 16. 
    An instructor is teaching a group of learners who are about evenly divided: half understand the lession well and half are having great difficulty.Which of the following is the course of action the instructor should take under these circumstances?
    • A. 

      Provide challenge exercises for the quick learners and spend additional time working with the slower learners during small group sessions.

    • B. 

      Teach to the lowest common denominator to motivate the slow learners and inform the faster learners that they already understand the material.

    • C. 

      Teach the course as it is written because that material is what the customer approved and expects to be taught.

    • D. 

      Suggest that each learner who is having difficulty ask one of the more able learners for help.

  • 17. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To foster the learners' ability to adapt the concepts they have learned to other environments and situations.ACTION:  The instructor assigns unfamiliar tasks related to the concept to groups' of learners and monitors the group's performance.
    • A. 

      LIKELY, because in groups the learners will try hard to complete the unfamiliar tasks to keep from appearing incompetent.

    • B. 

      LIKELY, because responding to simulated situations approximates the demands of facing real situations.

    • C. 

      UNLIKELY, because the instructor will not be able to monitor each of the groups adequately at the same time.

    • D. 

      UNLIKELY, because the exercise will not cover all the situations a learner might encounter.

  • 18. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To enable experienced instructors to further develop their instructional skills.ACTION:  Place instructors in a class in which they take turns playing the role of the instructor and other participants provide feedback.
    • A. 

      LIKELY, because it will give teh instructors a chance to see what learners experience.

    • B. 

      LIKELY, because the instructors will have the opportunity to analyze and refocus their teaching methods.

    • C. 

      UNLIKELY, because experienced instructors often resists further training.

    • D. 

      UNLIKELY, because effective teaching techniques can only be acquired by actual teaching.

  • 19. 
    A company has just finished evaluating the performance of two instructors it used over the past year.  It found that one instructor who mixes role-play, small group activity, and oral reports from learners with lectures has been consistently more effective than the other who only teaches by lecturing.What should be recommended fo the less effective instructor?
    • A. 

      Recommend revisions and changes to existing course material.

    • B. 

      Provide a rationale for the use of of the lecture technique.

    • C. 

      Consider the group dynamics for each of the methods.

    • D. 

      Implement a variety of standard instructional methods.

  • 20. 
    Which of the following should the trainer take into consideration when providing motivational incentives?
    • A. 

      They should be perceived by the learners as appropriate and necessary.

    • B. 

      They should reflect group and not individual interests.

    • C. 

      They should not require any type of instructional adjustments.

    • D. 

      They should be given generously and freely to learners.

  • 21. 
    The IBSTPI standards state that instructors should give learners adequate feedback during instruction.Which of the following is the best reason for this requirement?
    • A. 

      Learners can build on their successes and improve their performance.

    • B. 

      Learners will perceive the instructor as a helpful person.

    • C. 

      The individual attention keeps the learners involved in the lesson.

    • D. 

      Feedback allows instructors an opportunity to pace their presentation of the content.

  • 22. 
    Learners are being trained to work on a new system that will be introduced to their company in two weeks.  The learners are initially frustrated  by the new system.  The trainer maintains a supportive attitude and assures them that they are doing very well.  The class learns how to use the system.Which of the following best describes the instructional technique used by the trainer in this situation?
    • A. 

      Effective use of presentation skills.

    • B. 

      Effective positive reinforcement.

    • C. 

      Effective use of medial

    • D. 

      Effective use of evaluation techniques.

  • 23. 
    The instructor learns that the participants in an upcoming training course have diverse educational backgrounds and work histories.According to the IBSTPI standards, the instructor should respond to this information in which of the following ways?
    • A. 

      Analyze in detail the participants' educational backgrounds and work histories in order to assign participants to homogenous groups.

    • B. 

      Review course content and identify points that may cause difficulty for some of the participants.

    • C. 

      Design a diagnostic test about the important course content for the participants to take on the first day of class.

    • D. 

      Review course content and identify learning objectives to be omitted from the course.

  • 24. 
    Which of the following is the primary reason for using a welcoming activity to begin a training session?
    • A. 

      To have learners become familiar withe backgrounds of fellow participants.

    • B. 

      To help learners become oriented to the instructional site.

    • C. 

      To make learners feel valued and secure in the class environment.

    • D. 

      To allow learners to become informed immediately of course expectations.

  • 25. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To determine whether modifications in instructional delivery made by an instructor were unique requirements for learners in a particular class or whether they reflect a need to redesign a course.ACTION:  Evaluate the effects of other variables. including the instructional environment, on learner accomplishments.
    • A. 

      LIKELY, because it will help to isolate the effect on the learners of the instructor's delivery modifications.

    • B. 

      LIKELY, because modifications in variables such as physical environment can be conveniently measured.

    • C. 

      UNLIKELY, because modfification in instructional delivery only take place to help learners meet course objectives.

    • D. 

      UNLIKELY, because instructional designers prefer to replace rather than redesign courses in response to changing learner requirements.

  • 26. 
    Robert, an instructor, has been assigned a two-day entry-level computer class for 10 employees of a large corporation.  During class introductions in the opening minutes of the course, the instructor notices that none of the learners are native speakers of English, the only language Robert speaks.  The learners are clearly worried and apprehensive because of the language barrier and appear unwilling to participate in the course. The situation suggests that the instructor probably failed to do which of the following?
    • A. 

      Match information on learners with the course material to identify areas where adjustment would be necessary.

    • B. 

      Prepare signs and placards in advance with housekeeping and administrative details about the course.

    • C. 

      Review course materials to make sure that the instructor is familiar with any changes in the course.

    • D. 

      Design a series of role-playing exercises to encourage learners to participate in class discussions.

  • 27. 
    Which of the following is a reason that instructors should be able to state as a rationale for any adjustments they make to the learning materials for a course?
    • A. 

      To ensure that the adjustment is not contrary to commonly accepted theory or practice.

    • B. 

      To justify a decision made on the basis of their own preferences rather than the requirements of the learners.

    • C. 

      To ensure that they will receive credit for having improved the materials.

    • D. 

      To establish that the original course design is flawed and should be revised.

  • 28. 
    Susan is conducting a seminar on presentation skills to a group of technical service representatives.  She begins the seminar by telling a personal anecdote about teaching a group of children.  The seminar participants look bored, impatient, and skeptical during the story.Which of the following best describes the major flaw in Susan's opening strategy?
    • A. 

      The anecdote did not match the participants' frame of reference.

    • B. 

      Introduction of participants should be the first activity.

    • C. 

      The point of the story was not rephrased.

    • D. 

      It is inappropriate to use personal stories during a presentation.

  • 29. 
    To minimize bias in assessing learning attainment of course objectives, a trainer must do which of the following?
    • A. 

      Measure each learner's progress from the individual's starting point.

    • B. 

      Measure each learner from a choice of standards based on individual learning styles.

    • C. 

      Measure all learners agains the same preestablished standard.

    • D. 

      Measure all learners by using evaluation techniques that are unobtrusive.

  • 30. 
    Refer to the following scenario:Annette was unable to cover the last concept in the course she was teaching, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept.In this situation, what should Annette have done?
    • A. 

      Monitored learner performance during instruction.

    • B. 

      Administered tests.

    • C. 

      Evaluated learner's attainment of end-of-course objectives.

    • D. 

      Judged the adequacy of the evaluation.

  • 31. 
    An instructor has just finished the lesson essential to understanding the next topic of the course.  Mos of the learners are looking at the instructor with blank expressions.  When the instructor asks questions to see if the learners understand the concept, most learners look away.Which of the following actions by a trainer prior to the lesson would most have helped prevent the reactions described above?
    • A. 

      Having the learners state the experience they have had with the topic and helping them form questions they would like to have answered.

    • B. 

      Giving the learners a summary of the concept to be covered in that particular lesson and of the concepts that will be covered in the lessons that follow.

    • C. 

      Providing overview of the concept to be covered and stating why it is important.

    • D. 

      Giving learners a selection of readings about the concept for them to read before the lesson is started.

  • 32. 
    Jim begins a lecture by using a projector to highlight his commentary with graphics.  Halfway through the lecture, the projector breaks down as Jim is about to explain a major point.  Which of the following is most appropriate for Jim to do first in this situation?
    • A. 

      Report the breakdown to someone with responsibility for the site.

    • B. 

      Determine if the problem can be easily solved.

    • C. 

      Apologize to the learners and proceed without graphics.

    • D. 

      Report the incident to the training manager who schedules training.

  • 33. 
    On the first morning of a course, Mark administers a pretest.  After reviewing the results at the morning break, he is surprised that every participant correctly answered every question.Which of the following describes what Mark should do on the basis of the pretest results?
    • A. 

      Review the correct answers to the pretest questions with the class.

    • B. 

      Adjust the instructional activities to meet the needs of the group.

    • C. 

      Provide the learners with a rationale for having administered the pretest.

    • D. 

      Change the learning objectives of the course to move the group into an advanced level.

  • 34. 
    An instructor is teaching a class that is using new course material developed since the last time the course was taught.  Which of the following is the BEST method of evaluating whether the new material enhances learner ability to meet course objectives?
    • A. 

      Ask the learners in the class whether they found the material interesting.

    • B. 

      Compare attainment of course objectives by learners using new materials with attainment of those objectives by previous classes.

    • C. 

      Compare the learner evaluations of the instructor's performance using the new materials with learner evaluations of instructors in previous classes.

    • D. 

      Carefully observe the learners' in-class reactions to the new materials as they are introduced by the instructor.

  • 35. 
    Refer to the following scenario:A trainer has just finished the lesson covering a complex concept that is essential to understanding the next topic of the course.  Most of the learners are looking at the instructor with glazed expressions.  When the instructor asks questions designed to determine whether the class understands the concept, most learners avert their eyes.The description most probably indicates that the trainer has failed to do which of the following?
    • A. 

      Act on the learners' feedback while the lesson was being presented.

    • B. 

      Talk about the concept in sufficient detail.

    • C. 

      Plan the instruction so that the concepts are taught in a logical sequence.

    • D. 

      Present the material in a knowledgeable and authoritative manner.

  • 36. 
    During a lecture presentation, it is most important to ask learners for questions and comments when the:
    • A. 

      Learners are silent.

    • B. 

      Learners look puzzled.

    • C. 

      Lecture begins.

    • D. 

      Lecture is concluded.

  • 37. 
    An instructor has just finished the lesson on a topic that is essential to understanding the next topic of the course.  Most of the learners are looking at the instructor with blank expressions.  When the instructor asks questions to see if the learners understand the concept, most learners look away.The learners' reactions suggest that the presentation was flawed in that the instructor failed to do which of the following?
    • A. 

      Recognize that learners come to the instructional setting with widely differing needs and interests.

    • B. 

      Plan the instruction so that the concepts would be taught in a logical sequence.

    • C. 

      Have confidence in the learners' abilities to grasp the concept without having to question them.

    • D. 

      Use appropriate questioning techniques to get feedback from learners during the lesson.

  • 38. 
    At the beginning of a software training course, the instructor could BEST establish motivation among the learners by doing which of the following?
    • A. 

      Assuring learners that the preset schedules for instruction, breaks, and dismissal will be kept faithfully.

    • B. 

      Demonstrating some complex procedures through which the learners can perform an operation using the software.

    • C. 

      Describing the innovative aspects of the software that will make the learners' job easier.

    • D. 

      Providing an overview of the major features and applications of the software.

  • 39. 
    Active listening techniques include all of the following EXCEPT:
    • A. 

      Comments from learners are repeated and rephrased.

    • B. 

      Each learner's comments are acknowledged with a nod.

    • C. 

      The instructor follows each statement with an open-ended question.

    • D. 

      Errors or misconceptions of content are corrected with positive, encouraging words.

  • 40. 
    An instructor creates small groups of students to perform and then discuss classroom exercises. Later, the instructor asks for individual completion of a learning exercise followed by comments.This illustrates which of the following techniques?
    • A. 

      The management of group dynamics in a learning environment.

    • B. 

      The use of flexibility in delivering technical content.

    • C. 

      The judging of methods for appropriateness and effectiveness.

    • D. 

      The ability to adapt delivery to learners' characteristics.

  • 41. 
    An atmosphere conductive to learning is characterized by each of the following EXCEPT:
    • A. 

      Learners know each other's names.

    • B. 

      The instructor asks learners to contribute from their fields of expertise.

    • C. 

      The instructor emphasizes the need to complete the fixed course agenda.

    • D. 

      Learners feel free to share personal anecdotes relating to the topics when asked.

  • 42. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To clarify a particular difficult concept.ACTION:  The trainer uses a relevant anecdote to demonstrate how this concept applies to the group.
    • A. 

      LIKELY, because the anecdote will heighten the learners' understanding of key points.

    • B. 

      LIKELY, because the anecdote will increase the interest level of the group.

    • C. 

      UNLIKELY, because the anecdote may offend some of the learners.

    • D. 

      UNLIKELY, because the anecdote may be seen as a waste of time.

  • 43. 
    A course took place in a crowded room, with too many people and poor ventilation.  Learners were clearly uncomfortable and distracted, and the instructor had a hard time keeping the learners focused.This environment problem should be reported:
    • A. 

      At the end of the course so that future courses are not scheduled in the same environment.

    • B. 

      At the end oof the course so that results of learning are qualified or excused.

    • C. 

      Immediately so that the course can be rescheduled.

    • D. 

      Immediately so that better accommodations can be found.

  • 44. 
    An instructor will be teaching a training course in an unfamiliar facility.Which of the following is the MOST important issue for the instructor to take into consideration?
    • A. 

      Whether the facility's instructional sites are "state-of-the-art".

    • B. 

      Whether the facility will be comfortable for teh learner.

    • C. 

      Whether the facility has the technical equipment required for the course.

    • D. 

      Whether the facility will permit extending the course to address learners' interests.

  • 45. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To increase the likelihood that learners will successfully perform a new task.ACTION:  The trainer divides the task into parts and has the learners practice each part before asking them to perform the whole task. 
    • A. 

      LIKELY, because learners will have the advantage of seeing good performance modeled before doing it themselves.

    • B. 

      LIKELY, because the learners will receive progressive feedback and will derive reinforcement frmo mini-successes.

    • C. 

      UNLIKELY, because accomplishing the whole is not the same as accomplishing the sum of its parts.

    • D. 

      UNLIKELY, because a disjointed activity will probably confuse the learners.

  • 46. 
    An instructor is lecturing on a manufacturing approach to ordering.  The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish.Which of the following would be an example of the effective use of props to demonstrate this principle?
    • A. 

      Drawing pictures on the whiteboard or a flip chart to indicate each new step in the process.

    • B. 

      Using an automated slide presentation with each slide representing a step in the process.

    • C. 

      Lining up dominoes to indicate each new step in the process and then knocking them over.

    • D. 

      Handing each learner a different object as each step is introduced and then having them talk about their object.

  • 47. 
    Which of the following situations provides the BEST example of a trainer demonstrating content expertise?
    • A. 

      A trainee brings an instructional error to the trainer's attention and the trainer apologizes and thanks the trainee.

    • B. 

      A trainee asks a question about the course material and the question is completely and accurately answered by the trainer.

    • C. 

      Whenever a trainee requests a copy of a homework problem, the trainer always provides it the next day.

    • D. 

      Whenever a trainee suggests a more meaningful method of presentation, the trainer graciously accepts and implements the idea.

  • 48. 
    An instructor is introducing a new concept to a class in the form of a lecture.  In the last ten minutes of the lecture, the instructor notices that learners are looking out the window and shuffling papers.Which of the following describes a principle of effective instruction that the instructor MOST LIKELY overlooked in this situation?
    • A. 

      Organized presentations are essential for holding learner interest.

    • B. 

      Learners learn best when they are actively involved in the learning process.

    • C. 

      New concepts are difficult to introduce in a limited time frame.

    • D. 

      Distractions should be minimized to maximize learning.

  • 49. 
    Which of the following instructional activities would be MOST appropriate to meet the goal of actively engaging participants in applying a certain conversational technique?
    • A. 

      A lecture about the technique.

    • B. 

      A group discussion about the technique.

    • C. 

      A film demonstrating the use of the technique.

    • D. 

      A role-play exercise using the technique.

  • 50. 
    An hour into the first day of a four-day workshop, an instructor realizes that crucial vocabulary for the workshop is virtually unknown to the participants even though this vocabulary was assigned as pre-workshop preparation.Which of the following is the BEST course of action for the instructor to take?
    • A. 

      Continue on as planned so that all material for the four-day workshop is covered.

    • B. 

      Reassign teh vocabulary for homework and continue on as planned.

    • C. 

      Simplify the content and use of technical terms to cover the material superficially.

    • D. 

      Alter the course plan to include the vocabulary as the class moves forward with the lessons.

  • 51. 
    Each of the following would effectively help the less-experienced learners in a trainer's class EXCEPT:
    • A. 

      Modifying the pace of the class to meet the learners' needs.

    • B. 

      Being available to provide extra help for less advanced learners.

    • C. 

      Using more advanced learners to help tutor the less advanced ones.

    • D. 

      Challenging the less advanced learners to keep up with the advanced ones.

  • 52. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To have learners communicate their expectations about the course to the instructor and each other.ACTION:  The instructor lists each of the published chapter objectives on the white board before learners arrive and discusses each objective before the actual instruction begins. 
    • A. 

      LIKELY, because the learners should have been aware of course content before registering for the course.

    • B. 

      LIKELY, because publishers use generic objectives to construct the chapters.

    • C. 

      UNLIKELY, because publishers use generic objectives to construct the chapters.

    • D. 

      UNLIKELY, because learners have not had an opportunity to express their expectations.

  • 53. 
    At the end of a course, learners are asked in a written questionnaire to provide an evaluation of their instructor's performance.Many of the learners rate the instructor as unsatisfactory in the use of media.In which of the following does the instructor need to improve?
    • A. 

      Reporting evaluating information.

    • B. 

      Managing the learning environment.

    • C. 

      Demonstrating effective communications skills.

    • D. 

      Demonstrating effective presentation skills.

  • 54. 
    Instructors can assume each of the following about different learners EXCEPT that they:
    • A. 

      Learn in different ways.

    • B. 

      Learn at different rates.

    • C. 

      Have different prior knowledge about the course content.

    • D. 

      Require different course objectives.

  • 55. 
    To use media effectively, trainers must be able to do which of the following:
    • A. 

      Demonstrate programming expertise.

    • B. 

      Use multiple forms of media simultaneously.

    • C. 

      Use media that require particular hardware for delivery.

    • D. 

      Troubleshoot and resolve minor hardware problems.

  • 56. 
    Which of the following provides the MOST support for implementing a variety of standard instructional methods?
    • A. 

      Few instructors can maintain their interest in teaching unless they use a variety of instructional methods.

    • B. 

      No single instructional method can be appropriate for all course material or learner groups.

    • C. 

      Using a variety of instructional methods is the only means by which an instructor can determine which methods the learners prefer.

    • D. 

      Most instructional designs prescribe the use of a a variety of instructional methods.

  • 57. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To begin presenting the course content with as little delay as possible.ACTION:  Write housekeeping details, such as bathroom locations, on the chalkboard.  Hand large posters outlining key course content on the walls.  Preparing the tables for small-group activities. Place course materials at each seat.
    • A. 

      LIKELY, because the measures taken support the effective use of instructional time.

    • B. 

      LIKELY, because the instructor will has less need to establish rapport with the learners.

    • C. 

      UNLIKELY, because changes will have to be made of the learners who would prefer other arrangements.

    • D. 

      UNLIKELY, because many details, such as introductions, will still require attention.

  • 58. 
    The MOST important consideration in learner testing and evaluation is:
    • A. 

      Providing challenging and confidence-building evaluation instruments for all learners.

    • B. 

      Providing appropriate alternatives for learners who fail the evaluation.

    • C. 

      Assuring that learners understand the rationale behind the evaluation instruments.

    • D. 

      Assuring that all learners' skills are measured objectively against the same standards of performance.

  • 59. 
    Which of the following is a rationale for providing learners with positive reinforcement for their accomplishments?
    • A. 

      It encourages the learners to be competitive in performing the course tasks.

    • B. 

      It creates a relaxed environment for instruction.

    • C. 

      It helps establish and maintain learner confidence.

    • D. 

      It increases the likelihood that the learners will evaluate the course positively.

  • 60. 
    Active listening by the trainer is characterized by each of the following EXCEPT:
    • A. 

      Discussing the reasoning behind incorrect answers.

    • B. 

      Paraphrasing comments and questions to confirm understanding.

    • C. 

      Using behaviors such as gestures and eye contact to convey attention.

    • D. 

      Separating the learners' feelings from the content of their comments.

  • 61. 
    An instructor has just finished an instructional assignment.  The learning materials designed for the course were out-of-date and unsuited to the learner population most likely to take the course.  Because of this, the instructor has to make many changes to the learning materials while teaching.What should the instructor do in this situation?
    • A. 

      Analyze the course materials and learner information to identify areas in which adjustments may be needed.

    • B. 

      Use questions to determine learners' degree of understanding of the material presented.

    • C. 

      Use authority to guide interactions and participation in order to facilitate learning.

    • D. 

      Recommend changes to learning materials to facilitate learning.

  • 62. 
    During the first session of class, the trainer is interrupted frequently by advanced learners with questions that seem too advanced for many other learners to understand.  The instructor notices that many learners are staring at the walls or looking at each other, making faces and smiling.Which of the following would be the MOST effective method for the instructor to use in proceeding with this class?
    • A. 

      Give the class recess breaks to allow learners time to think about they want to learn in the course.

    • B. 

      Acknowledge that a problem exists and explain that the course material and presentation will be adjusted to meet class needs.

    • C. 

      Explain that it is not possible to meet everybody's needs but that everybody should be able to learn something.

    • D. 

      Follow the original training plan exactly as it was designed and report the problem after the training is completed.

  • 63. 
    An instructor is having a difficult time getting the learners to understand a concept.Which of the following actions should the instructor take in this situation?
    • A. 

      Use a frame of reference familiar to the learners.

    • B. 

      Move on to a less difficult concept.

    • C. 

      Give learners a reading assignment on the concept.

    • D. 

      Administer a diagnostic test to identify areas of difficulty.

  • 64. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To evaluate the effectiveness of an instructor's presentation techniques delivered to a group of participants.ACTION:  Place a video camera in the classroom to record the instruction given during class time.  Review the videotape a the conclusion of the class and self-critique of the techniques observed.
    • A. 

      LIKELY, because the videotape will show if the learners were paying attention to the instructor.

    • B. 

      LIKELY, because watching the videotape can help assess the use of gestures, posture, and movement.

    • C. 

      UNLIKELY, because the true measure of effectiveness is reflected in the tests, quizzes, and projects of the learners.

    • D. 

      UNLIKELY, because it is difficult for an instructor to fairly judge classroom performance personally.

  • 65. 
    A learner has asked a question about a very obscure and minor point.Which of the following is the MOST appropriate response for an instructor to make in this situation?
    • A. 

      Ask the learner to save the question for later.

    • B. 

      Redirect the question to the other learners.

    • C. 

      Give a brief response to the learner's question.

    • D. 

      Rephrase the question to verify that other learners understand it.

  • 66. 
    After reviewing the course objectives on the first day of a training course, several learners indicate they have already covered one-third of the objectives in a previous course.  For most others in the course, the course content is entirely new.  In deciding what to do under these circumstances, the instructor should take each of the following into consideration EXCEPT whether the:
    • A. 

      Advanced learners will disrupt instruction if they remain in the course.

    • B. 

      Course is a prerequisite for more advanced learners.

    • C. 

      Course objectives were advertised before the beginning of the course.

    • D. 

      Advanced learners will benefit from reviewing course content they have already covered.

  • 67. 
    During a class, an instructor meets resistance on some of the analogies used to support key learning points.Which of the following BEST describes the action the instructor should take?
    • A. 

      Explain that the analogies have worked in the past.

    • B. 

      Recognize that this behavior is typical and ignore it.

    • C. 

      Provide a reason why the analogies are used.

    • D. 

      Solicit more appropriate analogies from the learners.

  • 68. 
    Which of the following is the MOST important consideration in determining which instructional methods to use in teaching a course?
    • A. 

      The use of interactive activities.

    • B. 

      Instructor familiarity with the method.

    • C. 

      Specific content requirements and learner needs.

    • D. 

      The methods specified in the course design.

  • 69. 
    Which of the following is always the responsibility of a trainer?
    • A. 

      Physical preparation of the instructional site.

    • B. 

      Development of the course materials.

    • C. 

      Effective presentation of course material and content.

    • D. 

      Development of a learner-selection process for the course.

  • 70. 
    To illustrate a point, the trainer uses a joke that the class does not understand.  Which of the following should the trainer do next?
    • A. 

      Attempt to save the situation by telling another joke.

    • B. 

      Pretend nothing happened and continue with the lesson.

    • C. 

      Retell the joke explaining its punch line.

    • D. 

      Decide not to use humor in future presentations.

  • 71. 
    The learners in a course are unfamiliar with the course subject matter.In this situation, the MOST appropriate action for the instructor to take is to:
    • A. 

      Invite and accept differences of opinion.

    • B. 

      Develop frames of reference common to the learners.

    • C. 

      Ask a variety of questions to determine learner understanding.

    • D. 

      Prepare comprehensive reading material for pre-course use.

  • 72. 
    To determine if the physical skills have been acquired by the learner, the instructor should do which of the following?1.  Ask the learners' questions are.2.  Ask random learners to summarize what each has learned.3.  Evaluate learners through a written test.4.  Evaluate learners through a hands-on application.
    • A. 

      1 and 3 only.

    • B. 

      2 and 4 only.

    • C. 

      1, 2, and 4 only.

    • D. 

      1, 2, 3, and 4.

  • 73. 
    An instructor receives negative evaluations from learners indicating that they found the instructor's explanation of course content confusing.From this information, it can be concluded that the instructor needs to:
    • A. 

      Improve in managing difficult students.

    • B. 

      Improve the match between instructional strategies and learners' needs for clarification.

    • C. 

      Include more hands-on actitivies and opportunities for group discussion.

    • D. 

      Increase the physical comfort of the learners.

  • 74. 
    Which of the following is the MOST effective way of teaching a complex concept?
    • A. 

      Presenting the concept in a formal lecture and having the learners take notes.

    • B. 

      Advanced theories relating to the concepts that will be brand new and unusual to the learners.

    • C. 

      Employing activities that facilitates discussion as an aid in clarifying the concept.

    • D. 

      Introducing the concept in a take-home reading assignment that is accompanied by factual questions about the reading.

  • 75. 
    An experienced instructor has just completed an instructional assignment that the instructor judges to have been sucessful.  The instructor believes that the difficulty experienced was due in part to the scheduling of the course, which conflicted with the work schedules of many of the learners.Which of the following is the MOST appropriate thing for the instructor to do in this situation?
    • A. 

      Inform the learners' supervisor that the planning for the course was inadequate.

    • B. 

      Downplay the significance of learner comments since the course was not succesful.

    • C. 

      Report observations along with comments from the learners to the training manager.

    • D. 

      Try to obtain the learners' work schedules to support the instructor's judgment about the couse of the problem.

  • 76. 
    An instructor is teaching an advanced two-day workshop for experienced users of a specific software program.  The learners were recommended to participate by their supervisors.  The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about the learner's ability to succeed in the course.The BEST way for the instructor to respond to the learner is to:
    • A. 

      Convince the learner that the learner should feel confident because of the recommendation by the learner's supervisor.

    • B. 

      Offer to contact the learner's supervisor and verify that the learner has the prerequisite skills for the course.

    • C. 

      Monitor the learner's performance during the first part of the course and meet with the learner on the first break.

    • D. 

      Assure the learner that the course material for the workshop will teach what the learner needs to succeed in the course.

  • 77. 
    An instructor who usually uses films in teaching a course has been scheduled to teach the course at a new facility that have a film projector.  However, the facility does have all hardware necessary for videotape presentations of course materials.Which of the following is the MOST appropriate course or action for the instructor to take in this situation?
    • A. 

      Arrange for video presentations of films.

    • B. 

      Adjust instruction to accommodate for elimination of visual presentations.

    • C. 

      Reschedule the course to allow time for acquirng a film projector.

    • D. 

      Specify that only faciliies with film projectors be used for the course.

  • 78. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To provide learners with the proper motivation to learn how to use a new office machine.ACTION:  Show all of the features the machine has that will benefit the4 learners on the job.
    • A. 

      LIKELY, because learning new things is challenging, and by nature, motivates the learners.

    • B. 

      LIKELY, because showing tangible benefits to new learning is an effective way to motivate learners.

    • C. 

      UNLIKELY, because learners will be intimidated by their lack of knowledge and ability.

    • D. 

      UNLIKELY, because an instructor cannot influence learners if they lack motivation.

  • 79. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To teach a complex concept to beginning learners.ACTION:  The instructor presents the concept and uses color graphics on an overhead projector to show the concept applies to what the learners already know.
    • A. 

      LIKELY, because color graphics are effective in transmitting complex information.

    • B. 

      LIKELY, because learners will see the relevance of what is being taught.

    • C. 

      UNLIKELY, because the learners will not be interested in what they already know.

    • D. 

      UNLIKELY, because color graphics will not help leaners unless the already understand the concept.

  • 80. 
    At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers.  Many learners objected.  They felt that since they will be using Brand Y computers at work, they should work at Brand Y computers in the classroom.If the instructor nees to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?
    • A. 

      First, explain to the class how the materials apply to Brand X, then do the same for Brand Y.

    • B. 

      Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.

    • C. 

      Provide guides that relate Brand X to Brand Y computer functions.

    • D. 

      After providing the planned instruction on Brand X computers, discuss differences that Brand Y computers present to the user.

  • 81. 
    A corporation's restructuring has resulted in learners different from the those originally scheduled to be sent to a three-day training class.  The trainer realizes this on the first day of training and notices that the learners' knowledge varies from no exposure to very experienced.Which of the following would be the BEST indicator of the course's success in this situation?
    • A. 

      Each student reported enjoying the course.

    • B. 

      Each student achieved the course objectives.

    • C. 

      Each student reported that they would recommend the course to others.

    • D. 

      Each student found the course content challenging.

  • 82. 
    An instructor is demonstrating acceptable social practices in which of the following situations?
    • A. 

      The instructor optimizes humor that arises from the context of the learning situation.

    • B. 

      The instructor avoids the use of humor in presentation of course materials so that no learners are offended.

    • C. 

      The instructor allows learners to use humor that may appear to be offensive in some situations but deemed acceptable to the group.

    • D. 

      The instructor discourages humor in the instructional setting.

  • 83. 
    For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal.  Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.GOAL:  To train a group of machine operators to use a new piece of equipment.ACTION:  The instructor modified a course designed for self-taught learning and lectures it instead.
    • A. 

      LIKELY, because all learning objectives will be covered in the material.

    • B. 

      LIKELY, because the instructor can elaborate on material covered in the course.

    • C. 

      UNLIKELY, because individual learning objectives are different from group learning objectives.

    • D. 

      UNLIKELY, because lecturing is less effective for learning hands-on skills.

  • 84. 
    During the presentation of a standard course at a training center, an instructor notes several topics that were not included in the course that the instructor believes are relevant and important.  The instructor also notes several topics were included that the instructor believes are obsolete or much less important than the omitted topics.Which of the following actions should the instructor take at the end of the course?
    • A. 

      Discuss the relevance of the omitted topics and the included topics with other instructors.

    • B. 

      Decide to incorporate the omitted topics the next time the course is taught, omitting less important topics to make time.

    • C. 

      Recommend revisions of the current course material to the course designer and the course manager.

    • D. 

      Review the course evaluations for support in the decision to change course content in the future.

  • 85. 
    An instructor has just finished a lecture in the first class of a course that the instructor is teaching for the first time.  The learners were willing to learn but seemed to have short attention spans.  They appeared to lose focus near the end of the class. The instructor believes this problem must be addressed as soon as possible.In this situation, which of the following is the MOST appropriate action for the instructor to take next?
    • A. 

      Ask the learners whether or not they were all able to hear the lecture.

    • B. 

      Plan to establish more frequent and direct eye contact with each learner.

    • C. 

      Plan to ask a series of questions at the end of the next lecture.

    • D. 

      Assess whether or not the instructor used the best method for presenting the course content to the learners.