Callrevu Call Management Solution Quiz!

9 Questions

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Callrevu Call Management Solution Quiz!

CallRevu Process Quiz


Questions and Answers
  • 1. 
    Auto Attendant answers. Caller; Unidentified does not respond, call ends. This will be a DNT.
    • A. 

      Yes

    • B. 

      No

  • 2. 
    Caller put on hold for about 5 minutes w/o pick up. Call ends. You will:
    • A. 

      Mark DNT

    • B. 

      Send alert if the caller does not call back

    • C. 

      Transcribe caller was placed on long hold.

  • 3. 
    If a caller is asking for someone in Sales and the call goes to VM, it should be sent as an ALERT.
    • A. 

      True

    • B. 

      False

  • 4. 
    If the Caller gives one phone number, you will put that number in the Alt Phone Number field under Appointment Details.
    • A. 

      True

    • B. 

      False

  • 5. 
    On Paragon Auto -If Caller calls back as he did not receive a call back or has not received information that were promised.
    • A. 

      Send an alert

    • B. 

      Mark DNT

  • 6. 
    The Operator answers and transferred the caller to parts when they asked for parts. What will you mark in the Executive Summary for:   Was the Caller routed to correct department on first transfer?
    • A. 

      Y

    • B. 

      N

    • C. 

      N/A

  • 7. 
    Unidentified Agent in Sales answers. Caller; Travis Knowles, wants to terminate the early lease on his TSX and wants to know there is any penalty on it. Agent says there is no penalty on it. Caller wants to know if he can trade in his vehicle for a new vehicle. Agent asks the Caller to bring in his vehicle for an appraisal. Caller says he is not interested in trading his vehicle. Caller says thank you, call ends. Which department would this be?
    • A. 

      Used

    • B. 

      Lease

    • C. 

      Administrative

    • D. 

      Finance

  • 8. 
    Unidentified Agent in Service answers. Caller; Jose Torres, wants to speak with someone in Parts. Unidentified Agent in Parts answers. The caller wants to know the availability of vent to his 05 TL on right and left side doors of the dashboard. Agent says they are not in stock and has to be ordered. Agent says the left side vent costs $62.87 and right side vent cost $39.15. The caller wants the availability of burgundy red caps that open the door. Agent asks for the VIN #. The caller gives the VIN #. Agent says they are in stock. The caller wants to place the order. The agent confirms the order. The caller says thank you, call ends. What is missing?
    • A. 

      Agent Name

    • B. 

      Appointment

    • C. 

      Capitalized Model

  • 9. 
    Unidentified Agent in Sales answers. Caller; Unidentified, has dialed a wrong number. Call ends. Which department would this be?
    • A. 

      Lease

    • B. 

      Used

    • C. 

      Other