BOH Decision Making

1. Creativity is:

A process of using intelligence, imagination, and skill to develop a new or novel product, object, process, or thought

Something which is inherent and cannot be taught

A quality which very few people have

Not essential to a business

2. Some "good" aspects of group decision making are:

Greater pool of knowledge

Different perspectives

Greater comprehension

All of these are good aspects of group decision making

3. A popular technique which is used to generate multiple ideas and alternatives for solving problems, without evaluating ideas or selecting solutions, is known as:

The mind tornado

Cerebral solipsism

Brainstorming

Barnstorming

4. Some "bad" aspects of group decision making are:

Conformity stifles creativity

Political wheeling and dealing frustrate progress

Different perspectives

Both a and b

5. There are three broad types of creativity:

Creation, genesis, and exegesis

East, west, and north-south

Creation, synthesis and modification

Film, books, and games

6. Concentration in creativity involves:

Organizing workers

Focusing on the problem

Creating a team

Ordering coffee

7. Methods that managers can use to improve employee creativity include:

Encourage employees to be more open to new ideas and experiences

Allow employees to have fun and play around

Avoid a negative mindset when employee brings a new idea

All of these are methods that managers can use to improve creativity

8. Some guidelines for successful group decision making include:

If additional information would increase the quality of the decision, involve people who can provide the information

If acceptance is important, involve people whose acceptance & commitment are important

If people can be developed through their participation, involve those whose development is most important

All of these can help ensure successful group decision making

9. Participative management (PM) is a method of

Excluding employees in decision making

Including employees in decision making

Tricking employees into making decisions

Postponing significant decision making

10. In Participative Management, employees play a direct role in:

Setting goals

Making decisions

Solving problems, and Making changes in the organization

All these are part of PM

11. All creative processes have these underlying steps:

Preparation, and concentration

Incubation, and illumination

Verification

All of these are steps in the creative pocess

12. Businesses can reduce the risk of escalation of commitment by:

Having different individuals make the initial and subsequent decisions about a project.

Providing more frequent feedback about project completion and costs

Making decision makers aware of the costs of persistence

All of these are methods of reducing the risk of escalation of commitment

13. Managers with a low tolerance for ambiguity, who are oriented towards people and social concerns may be said to demonstrate this style of decision making:

Directive

Analytical

Conceptual

Behavioural

14. A consensus is reached when:

A majority of the team agrees to the outcome

No one member of the team is in opposition to the outcome

Few support the outcome, but none will openly say so

15. When escalation of commitment occurs, individuals tend to:

Bias facts so that they support the previous decision

Get too ego-involved with the project

All of the above

16. The rational model of decision making suggests that managers...

Are inherently irrational

Make decisions every day

Use a rational 4 step model of decision making

Should avoid making decisions

17. The sequence of steps in rational decision making is..

Evaluating solutions, identifying problems, generating solutions, and selecting solutions

Identifying problems, generating problems, selecting solution, implementing and evaluating solution

Avoiding problems, generating solutions, selecting solution, implementing and evaluating solution

Identifying problems, generating solutions, selecting solution, implementing and evaluating solution

18. Personal decision making styles vary on the basis of...

Level of education and risk averseness

Value orientation and tolerance for ambiguity

Ambiguity orientation and level of pay

Level of education and risk orientation

19. Synthesis involves

Creating something new

Combining two ideas to get a new one

Changing an existing idea

The first book of the New Testament

20. The bounded rationality model suggests that decision makers are restricted by certain constraints when making decisions such as..

Unlimited Information Processiong, Judgmental Heuritsics, and Satisficing

Limited Information Processing, Judgmental Heuristics, and The Inability to get Satisfaction

Limited Information Processing, Judgmental Heuritsics, and Satisficing

Limited Information Processing, Non-judgmental Heuristics, and Satisficing

21. Tolerance for Ambigiuity is the degree to which people have a high need for...

Ambiguity or futility index

Profit making or loss making

Power

Structure or control

22. Managers with a low tolerance for ambiguity and who are oriented towards task concerns may be said to demonstrate this style of decision making:

Analytical

Directive

Conceptual

Behavioural

23. Managers with a high tolerance for ambiguity and who are oriented towards task concerns may be said to demonstrate this style of decision making:

Analytical

Directive

Conceptual

Behavioural

24. Escalation of Commitment refers to...

Being determined to improve performance

Striving for excellence at all times

Sticking to an ineffective course of action for too long

Being committed to riding escalators

25. Illumination in problem solving involves:

Focusing on the problem

Starting from a base of knowledge

Generating remote associations that were developing during incubation

Going through the process to verify, modify, or try out new ideas

26. Managers with a high tolerance for ambiguity, who are oriented towards people and social concerns may be said to demonstrate this style of decision making:

Directive

Analytical

Conceptual

Behavioural

27. Value Orientation is the degree to which people focus either on (blank) concerns or (blank) concerns.

Management, risk

People, business

Task, people

Business, risk

28. Some classic symptoms of groupthink include:

Illusion of empowerment, self-censorship, and peer pressure

Illusion of invulnerability, delusional thinking, and mindguards

Illusion of invulnerability, self-censorship, and peer pressure

Rationalization, belief in inherent mortality, and persistent delusions

29. The Delphi Technique is

A way to generate ideas from closely located experts each of whom is publically attached to the idea

A way to anonymously generate ideas from physically dispersed experts

A way to predict the future

A way to review past mistakes

30. Participative Management has been found to have:

A major effect on job performance, and a moderate relationship with job satisfaction

A small but significant effect on job performance, and a major relationship with job satisfaction

A small but significant effect on job performance, and a moderate relationship with job satisfaction

A major effect on job performance, and a very strong relationship with job satisfaction

Boh Decision Making