How good are you when it comes to the total aurora software customer service? If you want to fill this position, you need to have a good understanding of some of the issues that clients need help with on a regular. If you want a refresher, don’t worry as the trivia quiz below is perfect for refreshing your memory on the training you have had on effective and efficient customer service. .
TestTrack
Bug Tracker
Doppler 4000
BugTrack
SoftTest
True
False
True
False
15R - Update Mercury Settings
8L - Rebuild forms table
5R - Scan for open reports
17R - Flush DNS cache
F11
F9
F2
Alt + Q
True
False
True
False
True
False
True
False
In the WorkfilePV
They can only be seen from the iPad
From the Appraisal Desktop, in the History view
True
False
True
False
True
False
True
False
True
False
True
False
C:\programdata\alamode
C:\a la mode\Wintotal
C:\Windows
C:\program files\a la mode\Wintotal
1004
2090
1025
2055
True
False
True
False
True
False
Report no longer exists
Automation error, Object invoked has disconnected from its client
Unable to insert report into database
RTE 91
True
False
C:\program files\alamode\wintotal
C:\windows\system32
%allusers%\alamode
%wt%\system\system32
1073
1075
2095
1004c
IPads
Android tablets
IPhones
Android phones
Single user license and not on the assigned user
They don't own an XSellerate license
They have not verified their identity
Their browser's user agent is wrong
True
False
Line techs
Team leads
Senior techs
Sales
Listing expiration date
Property type
Property status
Number of bathrooms
Syndication tag
True
False
True
False
True
False
User.xml
Alamode.xml
Alamode.ini
Userconfig.xml
True
False
Backup/Restore SQL databases
Repair the master SQL database
Uninstall and reinstall SQL
Move SQL to a new location
Direct Integration
Manually Upload
UCDP Plugin
Batch Upload
VFDFIX.exe
Trusted.reg
ContactsFix.exe
LoginFix.exe
To verify the user is human and not a "bot"
To verify that the Adobe Reader browser integration works
To verify the user is not blind
Since the code changes every time, it helps with security
True
False
True
False
Give the customer a temporary 24 activation until sales reopens.
Enter the order yourself.
Refer the customer to www.alamode.com to renew.
First name and Last name
Appraiser license
Photo
Phone number
The XSellerate permission
Quiz Review Timeline (Updated): Jun 25, 2020 +
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