Total Aurora Software: Customer Service! Trivia Quiz

44 Questions | Attempts: 70
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  • 1/44 Questions

    When taking a dataloss call on TOTAL, you should always involve your team leader.

    • True
    • False
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About This Quiz

How good are you when it comes to the total aurora software customer service? If you want to fill this position, you need to have a good understanding of some of the issues that clients need help with on a regular. If you want a refresher, don’t worry as the trivia quiz below is perfect for refreshing your memory on the training you have had on effective and efficient customer service. .

Software Quizzes & Trivia

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  • 2. 

    What is the name of the software used for entering and monitoring bugs in our software?

    • TestTrack

    • Bug Tracker

    • Doppler 4000

    • BugTrack

    • SoftTest

    Correct Answer
    A. TestTrack
  • 3. 

    For UCDP reports you can upload directly to the UCDP portal if you are a lender on Mercury Network.

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    If a customer loses data in a report because they lost power, this would be a dataloss call that we can escalate to Sr. Tech for investigation.

    • True

    • False

    Correct Answer
    A. False
  • 5. 

    Of the below Aurora TSA option(s) which would have the most positive effect on a machine that is having issues with plugins not launching?

    • 15R - Update Mercury Settings

    • 8L - Rebuild forms table

    • 5R - Scan for open reports

    • 17R - Flush DNS cache

    Correct Answer
    A. 15R - Update Mercury Settings
  • 6. 

    What is the TOTAL shortcut key to turn the quicklist Window on or off?

    • F11

    • F9

    • F2

    • Alt + Q

    Correct Answer
    A. F9
  • 7. 

    UAD stands for Universal Appraisal Defintions?

    • True

    • False

    Correct Answer
    A. False
  • 8. 

    FHA reports will be held to UAD standards. Often in FHA reports the appraiser will put letters in some checkboxes to relay information important for FHA loans. Since those letters are used so much in FHA, those reports will be allowed to have letters in their checkboxes.

    • True

    • False

    Correct Answer
    A. False
  • 9. 

    Any major form can be submitted through the UCDP portal.

    • True

    • False

    Correct Answer
    A. False
  • 10. 

    We support editing of custom HTML for our XSite customers.

    • True

    • False

    Correct Answer
    A. False
  • 11. 

    When synchronizing a report from TOTAL for iPad to Aurora, where are the field pad notes stored in Aurora?

    • In the WorkfilePV

    • They can only be seen from the iPad

    • From the Appraisal Desktop, in the History view

    Correct Answer
    A. In the WorkfilePV
  • 12. 

    If a customer mistypes a domain name, they can call and get a new one for free.

    • True

    • False

    Correct Answer
    A. False
  • 13. 

    The invoice date is a required field for an invoice to show up in the XSites reporting module.

    • True

    • False

    Correct Answer
    A. True
  • 14. 

    Data shifting in Aurora is still a dataloss issue we are collecting data on and should be escalated.

    • True

    • False

    Correct Answer
    A. False
  • 15. 

    A bluetooth disto laser measuring device can be used with TOTAL for iPad.

    • True

    • False

    Correct Answer
    A. True
  • 16. 

    Ted the Tech assisted in selling two different customers two products.  The first customer bought a flood map package at $49, the second customer bought 2 Swift Estimates for $29.  Chris the tech will be receiving 2 different CST bonuses for a total of $10.

    • True

    • False

    Correct Answer
    A. False
  • 17. 

    UCDP delivery applies to all (Freddie/Fannie backed) loans originated before 09/01/2011.

    • True

    • False

    Correct Answer
    A. False
  • 18. 

    What is the file path to the alamode.xml on Windows 7?

    • C:\programdata\alamode

    • C:\a la mode\Wintotal

    • C:\Windows

    • C:\program files\a la mode\Wintotal

    Correct Answer
    A. C:\programdata\alamode
  • 19. 

    Out of the 4 forms below, please mark which forms must conform to UAD rules and are sent in MISMO 2.6 GSE format through the UCDP.

    • 1004

    • 2090

    • 1025

    • 2055

    Correct Answer(s)
    A. 1004
    A. 2055
  • 20. 

    In TOTAL you can create an attached directory to the files folder or any FLD folder from Athena or Aurora without any negative effects.

    • True

    • False

    Correct Answer
    A. False
  • 21. 

    For TOTAL you can run safestart to register DLL files?

    • True

    • False

    Correct Answer
    A. False
  • 22. 

    An HP Tablet running WebOS can be used for TOTAL for Mobile?

    • True

    • False

    Correct Answer
    A. False
  • 23. 

    Which error is always a problem with fonts or forms?

    • Report no longer exists

    • Automation error, Object invoked has disconnected from its client

    • Unable to insert report into database

    • RTE 91

    Correct Answer
    A. Automation error, Object invoked has disconnected from its client
  • 24. 

    The sort order for the loan officer dropdown on a Loan Application page is controlled in the Staff Profiles page.

    • True

    • False

    Correct Answer
    A. True
  • 25. 

    The local apps folder for Aurora on a Windows XP machine is in which folder?

    • C:\program files\alamode\wintotal

    • C:\windows\system32

    • %allusers%\alamode

    • %wt%\system\system32

    Correct Answer
    A. C:\program files\alamode\wintotal
  • 26. 

    Out of the 4 forms below, please mark which forms don't have UAD rules, but are still submitted to UCDP in MISMO 2.6 format.

    • 1073

    • 1075

    • 2095

    • 1004c

    Correct Answer(s)
    A. 2095
    A. 1004c
  • 27. 

    Choose which devices are compatible with disto measuring devices:

    • IPads

    • Android tablets

    • IPhones

    • Android phones

    Correct Answer(s)
    A. IPads
    A. Android tablets
    A. Android phones
  • 28. 

    If a user logs into an XSite with XSellerate and the button is greyed out what would be the cause?

    • Single user license and not on the assigned user

    • They don't own an XSellerate license

    • They have not verified their identity

    • Their browser's user agent is wrong

    Correct Answer(s)
    A. Single user license and not on the assigned user
    A. They don't own an XSellerate license
  • 29. 

    There are three different signing options in SureDocs (Express Electronic, Secure Signature, Directfax).   You have gone through the signing ceremony in the SureDocs desktop application and have sent the documents to the borrowers to sign.  If necessary, you can go back and change the signing option on that document without having start over on a new message to send out. 

    • True

    • False

    Correct Answer
    A. False
  • 30. 

    In Suredocs, you send documents with signer tags on them that are filled out electronically. If the signer is unable to login to sign, who can send that person their login information?

    • Line techs

    • Team leads

    • Senior techs

    • Sales

    Correct Answer
    A. Line techs
  • 31. 

    Of the five options below, pick three things that should be checked when listings do not show on an Agent XSite.

    • Listing expiration date

    • Property type

    • Property status

    • Number of bathrooms

    • Syndication tag

    Correct Answer(s)
    A. Listing expiration date
    A. Property type
    A. Property status
  • 32. 

    The XSitesnet.log is automatically attached to an Aurora support request and you do not need to manually add it.

    • True

    • False

    Correct Answer
    A. True
  • 33. 

    TOTAL Sketcher saves a backup of the DSK file similar to how Apex saved AX2/AX3 files.

    • True

    • False

    Correct Answer
    A. False
  • 34. 

    If you are sending a call to sales after performing no troubleshooting, you still must enter a call record.

    • True

    • False

    Correct Answer
    A. False
  • 35. 

    In TOTAL if the quicklist window is unlocked and moved to where the customer is unable to see it then to fix this you would look at the:

    • User.xml

    • Alamode.xml

    • Alamode.ini

    • Userconfig.xml

    Correct Answer
    A. User.xml
  • 36. 

    When filling out a 1004 UAD report we should input "trainee" in the “Other (describe)” field below the Trainee's signature.

    • True

    • False

    Correct Answer
    A. True
  • 37. 

    The primary function of SQLRepair.exe is to do the following (choose one):

    • Backup/Restore SQL databases

    • Repair the master SQL database

    • Uninstall and reinstall SQL

    • Move SQL to a new location

    Correct Answer
    A. Uninstall and reinstall SQL
  • 38. 

    Of the following options, which is not a way that a lender can deliver an appraisal to UCDP?

    • Direct Integration

    • Manually Upload

    • UCDP Plugin

    • Batch Upload

    Correct Answer
    A. UCDP Plugin
  • 39. 

    When someone has browser issues where the contacts screen will not load or gets an error referencing "a la mode login credentials were not passed", what is a good tech file to run to alleviate the issue?

    • VFDFIX.exe

    • Trusted.reg

    • ContactsFix.exe

    • LoginFix.exe

    Correct Answer
    A. Trusted.reg
  • 40. 

    What is the purpose of the Captcha Code when signing a SureDocs document?

    • To verify the user is human and not a "bot"

    • To verify that the Adobe Reader browser integration works

    • To verify the user is not blind

    • Since the code changes every time, it helps with security

    Correct Answer
    A. To verify that the Adobe Reader browser integration works
  • 41. 

    When receiving an order from Mercury Network, if the appraisers name is correct but the address for the appraiser is wrong, this is corrected in User Management on the XSite.

    • True

    • False

    Correct Answer
    A. False
  • 42. 

    In an XSellerate ad if a Variable/Merge field isn’t working you must fix the data where it transfers from and cannot just remove it and type it in?

    • True

    • False

    Correct Answer
    A. False
  • 43. 

    If a customer calls on the weekend and would like to renew you can do which of the following?

    • Give the customer a temporary 24 activation until sales reopens.

    • Enter the order yourself.

    • Refer the customer to www.alamode.com to renew.

    Correct Answer(s)
    A. Give the customer a temporary 24 activation until sales reopens.
    A. Enter the order yourself.
    A. Refer the customer to www.alamode.com to renew.
  • 44. 

    Besides email address, what other data cannot be used on more than one Appraiser XSite user?

    • First name and Last name

    • Appraiser license

    • Photo

    • Phone number

    • The XSellerate permission

    Correct Answer(s)
    A. First name and Last name
    A. Appraiser license

Quiz Review Timeline (Updated): Jun 25, 2020 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jun 25, 2020
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 05, 2012
    Quiz Created by
    Catherine Halcomb
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