Total Aurora Software: Customer Service! Trivia Quiz
How good are you when it comes to the total aurora software customer service? If you want to fill this position, you need to have a good understanding of some of the issues that clients need help with on a regular. If you want a refresher, don’t worry as the trivia quiz below is perfect for refreshing your memory on the training you have had on effective and efficient customer service. .
- 1.If a customer calls on the weekend and would like to renew you can do which of the following?
- A.
Give the customer a temporary 24 activation until sales reopens.
- B.
Enter the order yourself.
- C.
Refer the customer to www.alamode.com to renew.
- 2.If a customer loses data in a report because they lost power, this would be a dataloss call that we can escalate to Sr. Tech for investigation.
- A.
True
- B.
False
- 3.When taking a dataloss call on TOTAL, you should always involve your team leader.
- A.
True
- B.
False
- 4.What is the name of the software used for entering and monitoring bugs in our software?
- A.
TestTrack
- B.
Bug Tracker
- C.
Doppler 4000
- D.
BugTrack
- E.
SoftTest
- 5.Of the below Aurora TSA option(s) which would have the most positive effect on a machine that is having issues with plugins not launching?
- A.
15R - Update Mercury Settings
- B.
8L - Rebuild forms table
- C.
5R - Scan for open reports
- D.
17R - Flush DNS cache
- 6.The primary function of SQLRepair.exe is to do the following (choose one):
- A.
Backup/Restore SQL databases
- B.
Repair the master SQL database
- C.
Uninstall and reinstall SQL
- D.
Move SQL to a new location
- 7.Besides email address, what other data cannot be used on more than one Appraiser XSite user?
- A.
First name and Last name
- B.
Appraiser license
- C.
Photo
- D.
Phone number
- E.
The XSellerate permission
- 8.If a customer mistypes a domain name, they can call and get a new one for free.
- A.
True
- B.
False
- 9.What is the TOTAL shortcut key to turn the quicklist Window on or off?
- A.
F11
- B.
F9
- C.
F2
- D.
Alt + Q
- 10.What is the file path to the alamode.xml on Windows 7?
- A.
C:\programdata\alamode
- B.
C:\a la mode\Wintotal
- C.
C:\Windows
- D.
C:\program files\a la mode\Wintotal
- 11.When synchronizing a report from TOTAL for iPad to Aurora, where are the field pad notes stored in Aurora?
- A.
In the WorkfilePV
- B.
They can only be seen from the iPad
- C.
From the Appraisal Desktop, in the History view
- 12.If a user logs into an XSite with XSellerate and the button is greyed out what would be the cause?
- A.
Single user license and not on the assigned user
- B.
They don't own an XSellerate license
- C.
They have not verified their identity
- D.
Their browser's user agent is wrong
- 13.Out of the 4 forms below, please mark which forms must conform to UAD rules and are sent in MISMO 2.6 GSE format through the UCDP.
- A.
1004
- B.
2090
- C.
1025
- D.
2055
- 14.Out of the 4 forms below, please mark which forms don't have UAD rules, but are still submitted to UCDP in MISMO 2.6 format.
- A.
1073
- B.
1075
- C.
2095
- D.
1004c
- 15.Of the following options, which is not a way that a lender can deliver an appraisal to UCDP?
- A.
Direct Integration
- B.
Manually Upload
- C.
UCDP Plugin
- D.
Batch Upload
- 16.FHA reports will be held to UAD standards. Often in FHA reports the appraiser will put letters in some checkboxes to relay information important for FHA loans. Since those letters are used so much in FHA, those reports will be allowed to have letters in their checkboxes.
- A.
True
- B.
False
- 17.For UCDP reports you can upload directly to the UCDP portal if you are a lender on Mercury Network.
- A.
True
- B.
False
- 18.TOTAL Sketcher saves a backup of the DSK file similar to how Apex saved AX2/AX3 files.
- A.
True
- B.
False
- 19.Data shifting in Aurora is still a dataloss issue we are collecting data on and should be escalated.
- A.
True
- B.
False
- 20.Which error is always a problem with fonts or forms?
- A.
Report no longer exists
- B.
Automation error, Object invoked has disconnected from its client
- C.
Unable to insert report into database
- D.
RTE 91
- 21.For TOTAL you can run safestart to register DLL files?
- A.
True
- B.
False
- 22.Of the five options below, pick three things that should be checked when listings do not show on an Agent XSite.
- A.
Listing expiration date
- B.
Property type
- C.
Property status
- D.
Number of bathrooms
- E.
Syndication tag
- 23.When receiving an order from Mercury Network, if the appraisers name is correct but the address for the appraiser is wrong, this is corrected in User Management on the XSite.
- A.
True
- B.
False
- 24.There are three different signing options in SureDocs (Express Electronic, Secure Signature, Directfax). You have gone through the signing ceremony in the SureDocs desktop application and have sent the documents to the borrowers to sign. If necessary, you can go back and change the signing option on that document without having start over on a new message to send out.
- A.
True
- B.
False
- 25.When filling out a 1004 UAD report we should input "trainee" in the “Other (describe)” field below the Trainee's signature.
- A.
True
- B.
False
Questions: 15 | Attempts: 36416 | Last updated: Mar 22, 2022
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