Total Aurora Software: Customer Service! Trivia Quiz

1. For UCDP reports you can upload directly to the UCDP portal if you are a lender on Mercury Network.

True

False

2. When taking a dataloss call on TOTAL, you should always involve your team leader.

True

False

3. What is the name of the software used for entering and monitoring bugs in our software?

TestTrack

Bug Tracker

Doppler 4000

BugTrack

SoftTest

4. If a customer loses data in a report because they lost power, this would be a dataloss call that we can escalate to Sr. Tech for investigation.

True

False

5. Of the below Aurora TSA option(s) which would have the most positive effect on a machine that is having issues with plugins not launching?

15R - Update Mercury Settings

8L - Rebuild forms table

5R - Scan for open reports

17R - Flush DNS cache

6. UAD stands for Universal Appraisal Defintions?

True

False

7. What is the TOTAL shortcut key to turn the quicklist Window on or off?

F11

F9

F2

Alt + Q

8. FHA reports will be held to UAD standards. Often in FHA reports the appraiser will put letters in some checkboxes to relay information important for FHA loans. Since those letters are used so much in FHA, those reports will be allowed to have letters in their checkboxes.

True

False

9. Any major form can be submitted through the UCDP portal.

True

False

10. We support editing of custom HTML for our XSite customers.

True

False

11. When synchronizing a report from TOTAL for iPad to Aurora, where are the field pad notes stored in Aurora?

In the WorkfilePV

They can only be seen from the iPad

From the Appraisal Desktop, in the History view

12. If a customer mistypes a domain name, they can call and get a new one for free.

True

False

13. The invoice date is a required field for an invoice to show up in the XSites reporting module.

True

False

14. A bluetooth disto laser measuring device can be used with TOTAL for iPad.

True

False

15. Data shifting in Aurora is still a dataloss issue we are collecting data on and should be escalated.

True

False

16. Ted the Tech assisted in selling two different customers two products. The first customer bought a flood map package at $49, the second customer bought 2 Swift Estimates for $29. Chris the tech will be receiving 2 different CST bonuses for a total of $10.

True

False

17. UCDP delivery applies to all (Freddie/Fannie backed) loans originated before 09/01/2011.

True

False

18. Out of the 4 forms below, please mark which forms must conform to UAD rules and are sent in MISMO 2.6 GSE format through the UCDP.

1004

2090

1025

2055

Submit

19. What is the file path to the alamode.xml on Windows 7?

C:\programdata\alamode

C:\a la mode\Wintotal

C:\Windows

C:\program files\a la mode\Wintotal

20. In TOTAL you can create an attached directory to the files folder or any FLD folder from Athena or Aurora without any negative effects.

True

False

21. An HP Tablet running WebOS can be used for TOTAL for Mobile?

True

False

22. For TOTAL you can run safestart to register DLL files?

True

False

23. Which error is always a problem with fonts or forms?

Report no longer exists

Automation error, Object invoked has disconnected from its client

Unable to insert report into database

RTE 91

24. The sort order for the loan officer dropdown on a Loan Application page is controlled in the Staff Profiles page.

True

False

25. The local apps folder for Aurora on a Windows XP machine is in which folder?

C:\program files\alamode\wintotal

C:\windows\system32

%allusers%\alamode

%wt%\system\system32

26. Out of the 4 forms below, please mark which forms don't have UAD rules, but are still submitted to UCDP in MISMO 2.6 format.

1073

1075

2095

1004c

Submit

27. Choose which devices are compatible with disto measuring devices:

IPads

Android tablets

IPhones

Android phones

Submit

28. If a user logs into an XSite with XSellerate and the button is greyed out what would be the cause?

Single user license and not on the assigned user

They don't own an XSellerate license

They have not verified their identity

Their browser's user agent is wrong

Submit

29. There are three different signing options in SureDocs (Express Electronic, Secure Signature, Directfax). You have gone through the signing ceremony in the SureDocs desktop application and have sent the documents to the borrowers to sign. If necessary, you can go back and change the signing option on that document without having start over on a new message to send out.

True

False

30. In Suredocs, you send documents with signer tags on them that are filled out electronically. If the signer is unable to login to sign, who can send that person their login information?

Line techs

Team leads

Senior techs

Sales

31. The XSitesnet.log is automatically attached to an Aurora support request and you do not need to manually add it.

True

False

32. Of the five options below, pick three things that should be checked when listings do not show on an Agent XSite.

Listing expiration date

Property type

Property status

Number of bathrooms

Syndication tag

Submit

33. TOTAL Sketcher saves a backup of the DSK file similar to how Apex saved AX2/AX3 files.

True

False

34. If you are sending a call to sales after performing no troubleshooting, you still must enter a call record.

True

False

35. In TOTAL if the quicklist window is unlocked and moved to where the customer is unable to see it then to fix this you would look at the:

User.xml

Alamode.xml

Alamode.ini

Userconfig.xml

36. When filling out a 1004 UAD report we should input "trainee" in the "Other (describe)" field below the Trainee's signature.

True

False

37. The primary function of SQLRepair.exe is to do the following (choose one):

Backup/Restore SQL databases

Repair the master SQL database

Uninstall and reinstall SQL

Move SQL to a new location

38. Of the following options, which is not a way that a lender can deliver an appraisal to UCDP?

Direct Integration

Manually Upload

UCDP Plugin

Batch Upload

39. When someone has browser issues where the contacts screen will not load or gets an error referencing "a la mode login credentials were not passed", what is a good tech file to run to alleviate the issue?

VFDFIX.exe

Trusted.reg

ContactsFix.exe

LoginFix.exe

40. What is the purpose of the Captcha Code when signing a SureDocs document?

To verify the user is human and not a "bot"

To verify that the Adobe Reader browser integration works

To verify the user is not blind

Since the code changes every time, it helps with security

41. When receiving an order from Mercury Network, if the appraisers name is correct but the address for the appraiser is wrong, this is corrected in User Management on the XSite.

True

False

42. In an XSellerate ad if a Variable/Merge field isn't working you must fix the data where it transfers from and cannot just remove it and type it in?

True

False

43. If a customer calls on the weekend and would like to renew you can do which of the following?

Give the customer a temporary 24 activation until sales reopens.

Enter the order yourself.

Refer the customer to www.alamode.com to renew.

Submit

44. Besides email address, what other data cannot be used on more than one Appraiser XSite user?

First name and Last name

Appraiser license

Photo

Phone number

The XSellerate permission

Submit

Total Aurora Software: Customer Service! Trivia Quiz

1. For UCDP reports you can upload directly to the UCDP portal if you are a lender on Mercury Network.

2.

What first name or nickname would you like us to use?

2. When taking a dataloss call on TOTAL, you should always involve your team leader.

3. What is the name of the software used for entering and monitoring bugs in our software?

4. If a customer loses data in a report because they lost power, this would be a dataloss call that we can escalate to Sr. Tech for investigation.

5. Of the below Aurora TSA option(s) which would have the most positive effect on a machine that is having issues with plugins not launching?

6. UAD stands for Universal Appraisal Defintions?

7. What is the TOTAL shortcut key to turn the quicklist Window on or off?

8. FHA reports will be held to UAD standards. Often in FHA reports the appraiser will put letters in some checkboxes to relay information important for FHA loans. Since those letters are used so much in FHA, those reports will be allowed to have letters in their checkboxes.

9. Any major form can be submitted through the UCDP portal.

10. We support editing of custom HTML for our XSite customers.

11. When synchronizing a report from TOTAL for iPad to Aurora, where are the field pad notes stored in Aurora?

12. If a customer mistypes a domain name, they can call and get a new one for free.

13. The invoice date is a required field for an invoice to show up in the XSites reporting module.

14. A bluetooth disto laser measuring device can be used with TOTAL for iPad.

15. Data shifting in Aurora is still a dataloss issue we are collecting data on and should be escalated.

16. Ted the Tech assisted in selling two different customers two products. The first customer bought a flood map package at $49, the second customer bought 2 Swift Estimates for $29. Chris the tech will be receiving 2 different CST bonuses for a total of $10.

17. UCDP delivery applies to all (Freddie/Fannie backed) loans originated before 09/01/2011.

18. Out of the 4 forms below, please mark which forms must conform to UAD rules and are sent in MISMO 2.6 GSE format through the UCDP.

19. What is the file path to the alamode.xml on Windows 7?

20. In TOTAL you can create an attached directory to the files folder or any FLD folder from Athena or Aurora without any negative effects.

21. An HP Tablet running WebOS can be used for TOTAL for Mobile?

22. For TOTAL you can run safestart to register DLL files?

23. Which error is always a problem with fonts or forms?

24. The sort order for the loan officer dropdown on a Loan Application page is controlled in the Staff Profiles page.

25. The local apps folder for Aurora on a Windows XP machine is in which folder?

26. Out of the 4 forms below, please mark which forms don't have UAD rules, but are still submitted to UCDP in MISMO 2.6 format.

27. Choose which devices are compatible with disto measuring devices:

28. If a user logs into an XSite with XSellerate and the button is greyed out what would be the cause?

30. In Suredocs, you send documents with signer tags on them that are filled out electronically. If the signer is unable to login to sign, who can send that person their login information?

31. The XSitesnet.log is automatically attached to an Aurora support request and you do not need to manually add it.

32. Of the five options below, pick three things that should be checked when listings do not show on an Agent XSite.

33. TOTAL Sketcher saves a backup of the DSK file similar to how Apex saved AX2/AX3 files.

34. If you are sending a call to sales after performing no troubleshooting, you still must enter a call record.

35. In TOTAL if the quicklist window is unlocked and moved to where the customer is unable to see it then to fix this you would look at the:

36. When filling out a 1004 UAD report we should input "trainee" in the "Other (describe)" field below the Trainee's signature.

37. The primary function of SQLRepair.exe is to do the following (choose one):

38. Of the following options, which is not a way that a lender can deliver an appraisal to UCDP?

39. When someone has browser issues where the contacts screen will not load or gets an error referencing "a la mode login credentials were not passed", what is a good tech file to run to alleviate the issue?

40. What is the purpose of the Captcha Code when signing a SureDocs document?

41. When receiving an order from Mercury Network, if the appraisers name is correct but the address for the appraiser is wrong, this is corrected in User Management on the XSite.

42. In an XSellerate ad if a Variable/Merge field isn't working you must fix the data where it transfers from and cannot just remove it and type it in?

43. If a customer calls on the weekend and would like to renew you can do which of the following?

44. Besides email address, what other data cannot be used on more than one Appraiser XSite user?