Basic CE Skill Test

1. After replacing the main PCB for HT200e you don't need to:

Readjust the timing belt of stepper motor

Set the LCD Contrast

Check data communications with a computer

Set the Calendar

Unless you really want to you don't have to remove the motor to replace the main PCB board. The rest have to be done to restore the original settings.

Explanation

Unless you really want to you don't have to remove the motor to replace the main PCB board. The rest have to be done to restore the original settings.

2. The tags from the TG3 do not stack up orderly. This may be due to:

Stacker's conveyer belt is worn

Too much energy applied during printing

Print speed set to maximum

Over time the convey belt will wear down and lose its grip on the tags, especially slicker ones.

Explanation

Over time the convey belt will wear down and lose its grip on the tags, especially slicker ones.

3. To print normal text on a label you could use the following command:

XM

BQ

FX

RK

XM command is for font text.

Explanation

XM command is for font text.

4. For any label specified by SBPL it should begin and end with:

L and E

XA and XZ

A and Z

FS and FE

A and Z is used in SBPL.. L and E is used in DPL, XA and XZ is used in ZPL., and FS and FE are used in EPL.

Explanation

A and Z is used in SBPL.. L and E is used in DPL, XA and XZ is used in ZPL., and FS and FE are used in EPL.

5. The CT424i keeps printing every other label. This might be because

The label size is set too big in the printer driver

There is a lot of network congestion

The print spooler drops every other packet

Bad printer cable

The label size should be the size of the printed label. If it is too big, then part of the second label can become part of the printed area for the first.

Explanation

The label size should be the size of the printed label. If it is too big, then part of the second label can become part of the printed area for the first.

6. The CT408i connected via USB 2.0 and doesn't print. It could be that

It is connected to a USB 1.0 port

Dip switch 2 - 8 is not set correctly

USB cable is several meters long

The label design in LG3 is bigger than the actual label

USB 1.0 is slower than USB 2.0, but not incompatible. So the USB communications is not set. The length of the cable has no connection with if it can print or not, but noise in a long cable can influence the data from time to time.

Explanation

USB 1.0 is slower than USB 2.0, but not incompatible. So the USB communications is not set. The length of the cable has no connection with if it can print or not, but noise in a long cable can influence the data from time to time.

7. A Customer has a CT400 and complains of a constant ribbon error. This may be due to:

The ribbon core is the new type

The ribbon's material does not match the label

The ribbon is covering the gap sensor

The printer is actually a direct thermal printer

The ribbon core has changed with the advent of the CT400i. Thus the new ribbon cores do not fit well with the CT400i. This can inturn cause the ribbon to slip and produce a ribbon error

Explanation

The ribbon core has changed with the advent of the CT400i. Thus the new ribbon cores do not fit well with the CT400i. This can inturn cause the ribbon to slip and produce a ribbon error

8. To do an all clear for the TH2, your first need to:

Press and hold 9 then turn on the power

Press and hold the left and right arrows then turn on the power

Press and hold 3 then turn on the power

Press and hold 1, 3 and 8 then turn on the power

Pressing 1,3, and 8 will get you to the service menu for the TH2. From there you select 2. All

Explanation

Pressing 1,3, and 8 will get you to the service menu for the TH2. From there you select 2. All

9. When looking at the battery voltage check on the HT200e, a suitable value would be:

7.5 V

8.0 V

8.5 V

9.0 V

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

10. The Q command is for setting:

The number of small labels printed on the same row

The number to increase the font size.

The total number of labels printed

The properties of the QR code

Q is for the total quantity of labels to be printed.

Explanation

Q is for the total quantity of labels to be printed.

11. To do a normal calibration for CX400 you need to

Press Power + Feed button then Feed again

Send KIC1 command

Send CA command

After the LED is blinking, red and green press Feed

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

12. When printing off the CX400 the printed type is nice and dark but the lower part is of the larger characters is slightly wavy. What can be done to fix this?

Replace the print head

Have a different font type used

Change to a newer ribbon

Lower the darkness level.

Especially for cheap wax ribbons, this can happen if too much power is applied. First thing to do is lower the darkness to see if that helps.

Explanation

Especially for cheap wax ribbons, this can happen if too much power is applied. First thing to do is lower the darkness to see if that helps.

13. The CG2 POWER(ONLINE) LED is solid red. What could be the problem?

The label is drifting

The print head has failed

Flash ROM has a read/write error

The buffer is near full

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

14. To set the MB400i into download mode for RS-232C the dip switches should be set to:

OFF, OFF, ON, OFF

ON, OFF, OFF, ON

OFF, ON, OFF, OFF

ON, OFF, ON, ON

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

15. To correct the I-Mark or Gap sensor level in the CG4 you would:

Adjust VR2

Change the value using SATO All in One Tool

Perform the automatic sensor level adjustment procedure

Send the S command with a value

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

16. When setting the Gap sensor for the M-8485Se you should:

Adjust VR5 so that the volt. diff between liner and label is just above 0.9 V

Adjust VR4 so that the volt. diff between liner and label is just above 0.9 V

Adjust VR5 so that the volt. diff between liner and label is larger than 0.9 V as possible.

Adjust VR4 so that the volt. diff between liner and label is larger than 0.9 V as possible.

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

17. When adjusting setting the voltage for the sensor that looks at paper end for LT408 the minium reads 0.4 V. The maximum should be at least:

0.2 V

0.5 V

1.0 V

1.2 V

The sensor that looks at paper end is the I-mark sensor. The for the I-mark sensor it should read at least more than the Vmin(non I-mark area) + 0.8 V. Since the min is reading 0.4 V. This plus 0.8 V is 1.2 V.

Explanation

The sensor that looks at paper end is the I-mark sensor. The for the I-mark sensor it should read at least more than the Vmin(non I-mark area) + 0.8 V. Since the min is reading 0.4 V. This plus 0.8 V is 1.2 V.

18. The low level voltage for the gap sensor voltage on the S8424 should be no higher than:

0.2 V

0.5 V

1.0 V

1.2 V

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

19. When printing off of the XL400e the characters are drifting to the left. This may be due to:

One of the rollers has worn down some

The ribbon friction not set correctly

The gap sensor is not set correctly

The cutter blade is out of alignment

As platen rollers wear down the pressure on the label will decrease. This can sometimes cause the label to drift to one side.

Explanation

As platen rollers wear down the pressure on the label will decrease. This can sometimes cause the label to drift to one side.

20. What is the dpi of a CL412e?

412 dpi

300 dpi

12 dpi

305 dpi

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

Explanation

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

21. During a typical preventive maintenance which sensor you would NOT check?

I-Mark Sensor

Torque Limit Sensor

Paper End

Sensor Gap Sensor

There is no such thing as a Torque Limit Sensor.

Explanation

There is no such thing as a Torque Limit Sensor.

22. Typically the following ribbon and label combinations are suitable:

Plastic films - Metallic

Plastic ｆｉｌｍs - Fabric

Plastic films - Resin

Plastic films - Wax

In thermal transfer applications there are only Resin Resin/Wax and Wax ribbons used. The Resin typically chemically matches better with plastic films. BTW Wax is generally better with paper types.

Explanation

In thermal transfer applications there are only Resin Resin/Wax and Wax ribbons used. The Resin typically chemically matches better with plastic films. BTW Wax is generally better with paper types.

23. Bluetooth printers typically

Operate at the 2.4 MHz band

Send data at 1Mps for 1.0 types

Are on large wireless networks

Use more transmission power than 802.11 types

Bluetooth actually operates on the 2.4 GHz band (Giga not Mega) and is typically used to connect devices within a 10m area. Also Bluetooth devices are intended to transmitt at much lower power than typically WLAN devices.

Explanation

Bluetooth actually operates on the 2.4 GHz band (Giga not Mega) and is typically used to connect devices within a 10m area. Also Bluetooth devices are intended to transmitt at much lower power than typically WLAN devices.

24. What is the dpi of a CL412e?

412 dpi

300 dpi

12 dpi

305 dpi

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

Explanation

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

25. Customer complains that they can only print no more than 5 labels at a time with LG3. The problem may be:　

The user is using a demo version of LG3

The user hasn't changed the default setting for print number

The user isn't pressing feed enough times before printing

The user is using fan folded labels

The Demo version of LG3 is limited to 5 regular labels at one time. It has not relation to any default settings, what is being press on the printer or what kind of label that is being used.

Explanation

The Demo version of LG3 is limited to 5 regular labels at one time. It has not relation to any default settings, what is being press on the printer or what kind of label that is being used.

26. The following 2D Barcode is?

Aztec

Datamatrix

QR Code

MaxiCode

he QR code is one of the most popular types of two-dimensional barcodes. QR is the abbreviation for Quick Response. You can always try to scan the Code!!

Explanation

he QR code is one of the most popular types of two-dimensional barcodes. QR is the abbreviation for Quick Response. You can always try to scan the Code!!

27. For the CL408e, some the characters in label are printed smaller than normal. You should:

Check data packets

Check the I-mark sensor level

Heck the voltage going to the print head

Check the timing belt tension 　　

Mostly like the tension in the belt from the stepper motor to the platen roller is off. This will cause the paper to feed unevenly from time to time, especially when it is feed backwards.. This will then lead to characters to be of a different size than intended.

Explanation

Mostly like the tension in the belt from the stepper motor to the platen roller is off. This will cause the paper to feed unevenly from time to time, especially when it is feed backwards.. This will then lead to characters to be of a different size than intended.

28. To do a boot download on CL612e you need to

Set dip switch 2-7 to OFF then press Power

B Set dip switch 2-6 to ON then press Power

Set dip switch 2-7 to ON then press Line, Feed, and Power

Set dip switch 2-6 to ON then press Line, Feed, and Power. 　　　

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

29. The ribbon rewind friction of the CL412e should be set to:

100 gm

300 gm

1000 gm

1200 gm　　　

Please see the regular service manual for details

Explanation

Please see the regular service manual for details

30. The P command is for setting

The total height of the label

The time the printer should pause

The position of a text element

The space between each character

P is for the pitch of the text, in other words the space between each character.

Explanation

P is for the pitch of the text, in other words the space between each character.

31. To double the size of the font on the label you use the L command plus

0002

0202

2222

2000

To double both the height and width you would specify both to be 2 so the answer is B

Explanation

To double both the height and width you would specify both to be 2 so the answer is B

32. M5900RVe is set to use I-mark sensor. To change to Gap you would need to change:

DWS2 - 6 to ON

DWS2 - 6 to OFF

DWS2 - 2 to ON

DWS2 - 2 to OFF

Please see the regular service manual for details

Explanation

Please see the regular service manual for details

33. When adjusting the I-mark value for GL408e, the waveform needs to be 6.4 mm from:

Peak to peak

The bottom of the paper to peak

Base for the waveform to the peak

The lower dashed line to the peak

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

34. Why would a thermal transfer printer be chosen over a direct one?

It is cheaper to print a label

It can print on more types of materials

It can print in color

To avoid security risks by not using ribbons

Direct Thermal printers are cheaper and to a certain extend safer because they don't use ribbons. Both types can print in color, and that leaves B as the correct answer.

Explanation

Direct Thermal printers are cheaper and to a certain extend safer because they don't use ribbons. Both types can print in color, and that leaves B as the correct answer.

35. What is the dpi of a CL412e?

412 dpi

300 dpi

12 dpi

305 dpi

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

Explanation

The 12 in CL12e stands for 12 dots per mm. An Inch has 25.4 mm
25.4 X 12 dots = 304.8 dots per inch. aprox 305dpi

36. The new M8485Se has constant diagonal wide bands across the label. You should first try to:

Readjust the gap sensor level

Recommend a new type of ribbon

Adjust the ribbon guide

Lower the ribbon tension

The first thing to do is to check the ribbon guide to see if it is out of alignment.

Explanation

The first thing to do is to check the ribbon guide to see if it is out of alignment.

37. When doing a test print, the print head check shows NG. Why?

The barcode printed by the head is not readable

A wire is lose and the head is not grounded

One of the filaments inside the head shorted out

The head has past its expected life span

The print head checks the heating filament in the head, thus if one of heating elements goes bad the print head check display NG.

Explanation

The print head checks the heating filament in the head, thus if one of heating elements goes bad the print head check display NG.

38. Using MB400i you can adjust the following without sending a command :

Print Head Position

Offset

Gap Sensor Level

Pitch

Only the print head position can be adjusted physically. The rest need to be changed via a sent command

Explanation

Only the print head position can be adjusted physically. The rest need to be changed via a sent command

39. The printer shows the hex number 1F in the hex dump. This is the same as:

31

16

10

8

To do a simple conversion you would first convert to binary. In other words 1 = 0001 and F = 1111. Meaning the binary numbers is 00011111. Converting binary to decimal would mean: 2^0+2^1+2^2+2^3+2^4 = 31

Explanation

To do a simple conversion you would first convert to binary. In other words 1 = 0001 and F = 1111. Meaning the binary numbers is 00011111. Converting binary to decimal would mean: 2^0+2^1+2^2+2^3+2^4 = 31

40. When measuring friction for the ribbon rollers it is good practice to:

Pull the gauge at an angle towards you

Pull the gauge very quickly

Pull the gauge at even speed

Pull in parallel with the ground

Typically the gauge should be held perpendicular to the printer and pulled straight up. Pulling the gauge at a slight angle away from the printer will cause the gauge to give a number that is (albeit slightly) not accurate.

Explanation

Typically the gauge should be held perpendicular to the printer and pulled straight up. Pulling the gauge at a slight angle away from the printer will cause the gauge to give a number that is (albeit slightly) not accurate.

41. To get to the menu for the test print for the HT200e, you first need to:

Press and hold 9 then turn on the power

Press and hold the left and right arrows then turn on the power

Press and hold 3 then turn on the power

Press and hold 1, 3 and 8 then turn on the power

One way to get to get to the menu to do a test print is to Press and hold 9 then turn on the power. Pressing 1,3, and 8 will get you to the service menu for the TH2.

Explanation

One way to get to get to the menu to do a test print is to Press and hold 9 then turn on the power. Pressing 1,3, and 8 will get you to the service menu for the TH2.

42. The M84Pro show paper end error, but there is still label left. First thing you should try is:

Download new firmware into the printer

Replace the paper end sensor

Check the sensor levels

Ask the user to use a different liner. 　

It is quite possible that the paper end sensor is not set to the correct level when there is no label present. So you should check this first, before going ahead and replacing the sensor. In some rare cases the opacity of the liner can fool the sensor, but this can also be remedy by adjusting the sensor level.

Explanation

It is quite possible that the paper end sensor is not set to the correct level when there is no label present. So you should check this first, before going ahead and replacing the sensor. In some rare cases the opacity of the liner can fool the sensor, but this can also be remedy by adjusting the sensor level.

43. When printing documents from MB400i with WLAN interface, the document fails at the print spooler. This is probably not because:

Encryption setting is incorrect

Gateway and net mask setting is incorrect

Signal strength is too weak

The printer is set to the wrong channel

The printer can fail to transmit to the printer spooler for a host of reason including settings that do no match and signal strength. However, being on a different channel is not a problem

Explanation

The printer can fail to transmit to the printer spooler for a host of reason including settings that do no match and signal strength. However, being on a different channel is not a problem

44. On the CT408i the Headcheck(BARCODE) shows OK, but the customer cannot read the printed Matrix 2 of 5 barcode. Why?

The setting doesn't work for graphic barcodes

Headcheck(Barcode) checks everything but the barcode area

The all clear function was not used

Matrix 2of5 is an 2D and only 1D barcodes are valid

Headcheck(BARCODE) only works for limited set of barcodes (commands ESC+B, ESC+D, ESC_BD) and does not work for any barcodes in graphic format.

Explanation

Headcheck(BARCODE) only works for limited set of barcodes (commands ESC+B, ESC+D, ESC_BD) and does not work for any barcodes in graphic format.

45. When connecting an stand-alone computer to a printer you should use:

A Null Modem Cable

A Cross Ethernet Cable

A Straight Ethernet Cable

A Firewire Cable

A straight Ethernet cable fine to connected a computer or a printer to the network, but it will not work when you connect them one to one. In that application you should use a cross Ethernet cable.

Explanation

A straight Ethernet cable fine to connected a computer or a printer to the network, but it will not work when you connect them one to one. In that application you should use a cross Ethernet cable.

46. The M8490Se is connected via RS-232C port and there is no communication. What is probably NOT the reason?

The data did not have ETX

The cable was connected with the printer already on

The cable was a cross cable not a straight one

The baud rate did not match for both sides

Cross cable nor straight cable are used in RS-232 applications.

Explanation

Cross cable nor straight cable are used in RS-232 applications.

47. For the CG4 to do an All Clear the POWER(ONLINE) and ERROR LEDs are in what state?

Power - On and ERROR - On

Power - Blinking and ERROR - Blinking

Power - Off and ERROR - Blinking

Power - Blinking and ERROR - Off

When the CG4 is performing an All Clear, the POWER(ONLINE) LED and the ERROR LED are both in a blinking state.

Explanation

When the CG4 is performing an All Clear, the POWER(ONLINE) LED and the ERROR LED are both in a blinking state.

48. When printing tags off the XL410e, the tags get caught in the cutter. You should try to: 　

Reposition the cutter sensor

To stop using tags with a thickness of 0.30 mm

Replace the entire cutter unit

Check the timing belt tension in cutter

When the timing belt tension of the cutter is not right, the cutter blade itself cannot properly return to its start position. The blade occasional get in the way of the tag

Explanation

When the timing belt tension of the cutter is not right, the cutter blade itself cannot properly return to its start position. The blade occasional get in the way of the tag

49. The MB200i Status LED blinks red every 2s this means:

The head is disconnected

The WLAN board has an error

There is a flash ROM error

The cover is not securely fastened

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

50. The HT200e is accidentally turned off in the middle of downloading the firmware. You rebooted the printer but it will not download the firmware.

Turn the machine back on and try again.

Probably the PCB is damaged, replace the PCB then try again.

First clear the memory then download the new firmware.

Reboot the PC, clear the printer's memory, and try again.

Powering down the printer in the middle of a firmware download is highly unrecommended. It can damage the PCB and make it impossible to download firmware into the PCB again. If you are lucky you can just do an all clear and start again.

Explanation

Powering down the printer in the middle of a firmware download is highly unrecommended. It can damage the PCB and make it impossible to download firmware into the PCB again. If you are lucky you can just do an all clear and start again.

51. The terminal IrDA port can be placed at a maximum of

15 cm

20 cm

25 cm

30 cm

Basically the device should be at a maximum of 20 cm away from the port

Explanation

Basically the device should be at a maximum of 20 cm away from the port

52. The CT412i displays the number 7 and the buzzer beeps three times this means:

The head is open

There is no more labels in the printer

There is a buffer overrun

The sensor is out of alignment

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

53. For the CL608e, when a label is present, standard reading for the dispenser should be:

1.0 V

2.5 V

0.0 V

2.0 V

Low Level (no label): 1.0 V or less
High Level (label): 2.3 V or more

Explanation

Low Level (no label): 1.0 V or less
High Level (label): 2.3 V or more

54. When readjusting the timing belt for the cutter of the TG3 the minimum you can set it at is:

50 g

100 g

150 g

200 g

Please see the regular service manual for details.

Explanation

Please see the regular service manual for details.

Basic Ce Skill Test

1. After replacing the main PCB for HT200e you don't need to:

2.

What first name or nickname would you like us to use?

2. The tags from the TG3 do not stack up orderly. This may be due to:

3. To print normal text on a label you could use the following command:

4. For any label specified by SBPL it should begin and end with:

5. The CT424i keeps printing every other label. This might be because

6. The CT408i connected via USB 2.0 and doesn't print. It could be that

7. A Customer has a CT400 and complains of a constant ribbon error. This may be due to:

8. To do an all clear for the TH2, your first need to:

9. When looking at the battery voltage check on the HT200e, a suitable value would be:

10. The Q command is for setting:

11. To do a normal calibration for CX400 you need to

12. When printing off the CX400 the printed type is nice and dark but the lower part is of the larger characters is slightly wavy. What can be done to fix this?

13. The CG2 POWER(ONLINE) LED is solid red. What could be the problem?

14. To set the MB400i into download mode for RS-232C the dip switches should be set to:

15. To correct the I-Mark or Gap sensor level in the CG4 you would:

16. When setting the Gap sensor for the M-8485Se you should:

17. When adjusting setting the voltage for the sensor that looks at paper end for LT408 the minium reads 0.4 V. The maximum should be at least:

18. The low level voltage for the gap sensor voltage on the S8424 should be no higher than:

19. When printing off of the XL400e the characters are drifting to the left. This may be due to:

20. What is the dpi of a CL412e?

21. During a typical preventive maintenance which sensor you would NOT check?

22. Typically the following ribbon and label combinations are suitable:

23. Bluetooth printers typically

24. What is the dpi of a CL412e?

25. Customer complains that they can only print no more than 5 labels at a time with LG3. The problem may be:

26. The following 2D Barcode is?

27. For the CL408e, some the characters in label are printed smaller than normal. You should:

28. To do a boot download on CL612e you need to

29. The ribbon rewind friction of the CL412e should be set to:

30. The P command is for setting

31. To double the size of the font on the label you use the L command plus

32. M5900RVe is set to use I-mark sensor. To change to Gap you would need to change:

33. When adjusting the I-mark value for GL408e, the waveform needs to be 6.4 mm from:

34. Why would a thermal transfer printer be chosen over a direct one?

35. What is the dpi of a CL412e?

36. The new M8485Se has constant diagonal wide bands across the label. You should first try to:

37. When doing a test print, the print head check shows NG. Why?

38. Using MB400i you can adjust the following without sending a command :

39. The printer shows the hex number 1F in the hex dump. This is the same as:

40. When measuring friction for the ribbon rollers it is good practice to:

41. To get to the menu for the test print for the HT200e, you first need to:

42. The M84Pro show paper end error, but there is still label left. First thing you should try is:

43. When printing documents from MB400i with WLAN interface, the document fails at the print spooler. This is probably not because:

44. On the CT408i the Headcheck(BARCODE) shows OK, but the customer cannot read the printed Matrix 2 of 5 barcode. Why?

45. When connecting an stand-alone computer to a printer you should use:

46. The M8490Se is connected via RS-232C port and there is no communication. What is probably NOT the reason?

47. For the CG4 to do an All Clear the POWER(ONLINE) and ERROR LEDs are in what state?

48. When printing tags off the XL410e, the tags get caught in the cutter. You should try to:

49. The MB200i Status LED blinks red every 2s this means:

50. The HT200e is accidentally turned off in the middle of downloading the firmware. You rebooted the printer but it will not download the firmware.

51. The terminal IrDA port can be placed at a maximum of

52. The CT412i displays the number 7 and the buzzer beeps three times this means:

53. For the CL608e, when a label is present, standard reading for the dispenser should be:

54. When readjusting the timing belt for the cutter of the TG3 the minimum you can set it at is:

25. Customer complains that they can only print no more than 5 labels at a time with LG3. The problem may be:　

48. When printing tags off the XL410e, the tags get caught in the cutter. You should try to: 　