Askaway Staff Refresher Quiz

The correct answer is Selkirk College’s Biomedical Reference Collection using the Selkirk College guest login. Since the student is from Selkirk College, it would be most appropriate to provide them with access to their own institution's resources. Using the Selkirk College guest login would allow the student to access the specific resources available to them at their own institution.

A Qwidget is a chat form that is embedded in a library web page. It allows users to chat with librarians and ask questions. This feature is commonly used in libraries to provide instant assistance to students and patrons.

Since AskAway is an anonymous service, we cannot know for sure if a patron is logging in repeatedly or not. Therefore each patron has to be given an opportunity to convey their genuine information need, even if you suspect they are a prankster.

Campfire is a software that allows users to chat with all the other AskAwayers they are on shift with. It provides a platform for group communication and collaboration among AskAway staff members.

This answer suggests that an AskAway guest login refers to a login that an individual can use to access licensed resources from another institution. It implies that the login is intended for personal use by the individual answering the question.

The chat monitoring tool provides a quick overview of who is answering what questions on the service without the need to log into the chat monitor. This allows users to easily see the current activity and distribution of questions among staff members. It provides a convenient way to monitor and manage the chat service without having to access the chat monitor directly.

If you do not log out correctly from AskAway software, it will not shut down and the service will continue to be available throughout the night without any staff. Therefore, the statement "True" is correct.

If you do not log out of the chat monitor, you will remain logged into the QuestionPoint server indefinitely.

If a patron expresses suicidal thoughts, it is important to make them feel cared for and encourage them to seek help. Sending them the Trouble - Crisis script will provide them with information about the Crisis Line, which can offer professional assistance. This approach shows empathy and support, and ensures that the patron receives the necessary help.

Treat these patrons as you would treat an in-person walk-in at your own library - if time permits try to help them find resources or refer them.

When a student is using a Qwidget, their question will be labeled with the text "[QWIDGET]". This indicates that the student is using a specific feature or tool called Qwidget. The other two options mentioned in the question, such as the text being in blue and the Qwidget icon appearing in the corner of the Question Point window, are not mentioned in the answer. Therefore, the correct answer is solely based on the presence of the label "[QWIDGET]" in the student's question.

The My Library Scripts column shows any personal scripts you have created, service-wide scripts, and scripts that are specific to the institution you work at.

When using the Qwidget interface, if a page is pushed to a student, they will receive a hotlink to the page that will open in a new window. This means that the statement "True" is the correct answer.

To know who's working with you, look at the Librarians tab, and check the Queues column beside their names: AskAwayers are logged into 11 queues; librarians on institutional queues are only logged into one.

The Librarians tab lists everyone logged into QuestionPoint, whether they're working for AskAway or only their own institution. Campfire is only an AskAway tool; some Institutional Queue librarians may decide to log in to chat with AskAwayers, but they are not expected to.

When you push a page to a student who is using the full-screen AskAway interface, the page will show up only on the student's screen.

The page of ready reference information for AskAway's participating libraries can be viewed by accessing the Policy Pages link on the Staff Tools page on the ELN staff portal. Additionally, the same information can also be accessed by using the Policies link in the Chat Monitor window. These two methods provide a convenient way for staff members to access the necessary policies and guidelines for assisting library users.

The best strategy for busy times is communication - both with your patrons and your fellow AskAwayers. Patrons should not be left waiting to be picked up; they can't see how busy the service is, so it's up to you to tell them.

You should never send others transfers without talking to the other librarian first. And don't expect librarians on institutional queues to step in - they are likely busy with their own library work, and they can't see how busy AskAway is either. If you need extra bodies to help manage the crowd, send out a Swamped message - you may be surprised at how many people answer the call.

The given answer suggests that for the duration of the shift, the person must have their MyQuestionPoint account, Chat monitor, and Campfire windows/tabs open. These tools are likely essential for the person's job or task at hand, possibly involving customer support or online communication.

The correct answer is "Reference, Ready reference, or Directional -- plus any others that I feel are appropriate." This means that the individual can use the codes of Reference, Ready reference, or Directional, and also have the freedom to use any other codes that they deem appropriate for their specific situation.

The only codes that should be used are Answered, Lost Call or Practice. If you used other codes (ie, Follow-up by Patron's Library) the question will not be counted in AskAway's usage statistics.

During a reference interview, it is appropriate to ask for a patron's location in order to provide relevant resources or services specific to their area. Asking for a patron's student status, such as their year of program, can help in tailoring recommendations or assistance based on their academic needs. Similarly, requesting a patron's course number can aid in identifying materials or information related to their specific coursework. However, asking for a patron's phone number or email address may be considered intrusive and unnecessary for a reference interview.