Are You A Superstar
Are you a Superstar
- 1.One of your bars is rammed and the team is struggling to cope. Do you?
- A.
Get behind the bar to help your team?
- B.
Call in bar staff from one of the other serving points in the outlet?
- C.
Encourage customers to move further into the outlet and on to other bars?
- 2.One of your Bar/Restaurant Managers has said they will leave if they do not get promoted – but you don’t think they are ready. Do you?
- A.
Let them go, because you know you are right?
- B.
Ask your Area Manager to spend some time with the individual, allowing them to form an opinion?
- C.
Explain the areas of concern that you have, put in place a timeline for improvement and then re-discuss?
- 3.You are about to serve a customer their food but you don’t think it is up to standard – it looks a bit “lacking”. Do you?
- A.
Serve the food, the Chef has sent it so the dish must be ok?
- B.
Serve the food, it is not as good as it should be but it helps the GP?
- C.
Take the dish back and ask the Head Chef to check and confirm or re-do?
- 4.When you open up, the bars look awful. Clearly no-one tidied up after they finished last night. Do you?
- A.
Get on the phone and get your Bar Manager and Supervisor in to sort it out?
- B.
Tidy the bars up and get ready to open, then talk with your Bar Manager?
- C.
Get your AGM and Bar Staff to clear the bars and look at what the figures were for the previous evening to see if there is a reason why they did not re-stock and clean?
- 5.A member of the team does not get on with your AGM, who you rate. Do you?
- A.
Get them to sit down together and make certain they resolve any issues before they leave the table?
- B.
Move the member of the team to one of the other bars in the Group?
- C.
Talk to your AGM and see what they think the issues are and then get them to start the ball rolling by talking to the individual?
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