Acg Exam (Access Control Group)
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
- 1.
What does the ACG Team provide support for?
- A.
Account access provisioning.
- B.
Troubleshooting account setups.
- C.
Creation of accounts.
- D.
All of the above.
Correct Answer
D. All of the above. -
- 2.
What are the operating hours of the ACG Team (local Sydney Time)?
- A.
7:00 am - 7:00 pm
- B.
24 x 5.5 days
- C.
9:00 am - 5:00 pm
- D.
None of the above
Correct Answer
B. 24 x 5.5 days -
- 3.
Do they provide Out of Hours Support?
- A.
Yes
- B.
No
Correct Answer
B. No -
- 4.
If there is a backlog of tickets, will ACG work the oldest ticket first?
- A.
Yes.
- B.
No.
- C.
Only if advised by the USC.
Correct Answer
A. Yes. -
- 5.
What if you have an escalation of an incident ticket for the ACG Team, who should you send it to?
- A.
The 'Access_Control_Group' Remedy queue.
- B.
Second Level Support.
- C.
You cannot escalate a ticket to ACG.
- D.
Fulfillment Services.
Correct Answer
B. Second Level Support. -
- 6.
Before escalating a ticket to ACG, what information is required?
- A.
The name of the escalating business manager.
- B.
The business justification for the escalation.
- C.
The functional team assigned to look after the request.
- D.
None of the above.
Correct Answer
B. The business justification for the escalation. -
- 7.
What information is MANDATORY in all tickets sent to the ACG Team?
- A.
Customers Login ID.
- B.
Contact details of the customer.
- C.
Error message shown in the system.
- D.
Request number.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 8.
Who is the Head of ACG?
- A.
Alex Rux.
- B.
Claudia Wadsworth.
- C.
Michael Tran.
- D.
None of the above.
Correct Answer
C. Michael Tran. -
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Mar 22, 2022Quiz Edited by
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Apr 08, 2009Quiz Created by
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