Acg Exam (Access Control Group)

8 Questions | Total Attempts: 49

SettingsSettingsSettings
Company Quizzes & Trivia

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.


Questions and Answers
  • 1. 
    What does the ACG Team provide support for?
    • A. 

      Account access provisioning.

    • B. 

      Troubleshooting account setups.

    • C. 

      Creation of accounts.

    • D. 

      All of the above.

  • 2. 
    What are the operating hours of the ACG Team (local Sydney Time)?
    • A. 

      7:00 am - 7:00 pm

    • B. 

      24 x 5.5 days

    • C. 

      9:00 am - 5:00 pm

    • D. 

      None of the above

  • 3. 
    Do they provide Out of Hours Support?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    If there is a backlog of tickets, will ACG work the oldest ticket first?
    • A. 

      Yes.

    • B. 

      No.

    • C. 

      Only if advised by the USC.

  • 5. 
    What if you have an escalation of an incident ticket for the ACG  Team, who should you send it to?
    • A. 

      The 'Access_Control_Group' Remedy queue.

    • B. 

      Second Level Support.

    • C. 

      You cannot escalate a ticket to ACG.

    • D. 

      Fulfillment Services.

  • 6. 
    Before escalating a ticket to ACG, what information is required?
    • A. 

      The name of the escalating business manager.

    • B. 

      The business justification for the escalation.

    • C. 

      The functional team assigned to look after the request.

    • D. 

      None of the above.

  • 7. 
    What information is MANDATORY in all tickets sent to the ACG Team?
    • A. 

      Customers Login ID.

    • B. 

      Contact details of the customer.

    • C. 

      Error message shown in the system.

    • D. 

      Request number.

    • E. 

      All of the above.

  • 8. 
    Who is the Head of ACG?
    • A. 

      Alex Rux.

    • B. 

      Claudia Wadsworth.

    • C. 

      Michael Tran.

    • D. 

      None of the above.

Back to Top Back to top