Acg Exam (Access Control Group)
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Before escalating a ticket to ACG, what information is required?
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The name of the escalating business manager.
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The business justification for the escalation.
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The functional team assigned to look after the request.
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None of the above.
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Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
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- 2.
What information is MANDATORY in all tickets sent to the ACG Team?
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Customers Login ID.
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Contact details of the customer.
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Error message shown in the system.
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Request number.
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All of the above.
Correct Answer
A. All of the above. -
- 3.
What does the ACG Team provide support for?
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Account access provisioning.
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Troubleshooting account setups.
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Creation of accounts.
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All of the above.
Correct Answer
A. All of the above. -
- 4.
What are the operating hours of the ACG Team (local Sydney Time)?
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7:00 am - 7:00 pm
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24 x 5.5 days
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9:00 am - 5:00 pm
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None of the above
Correct Answer
A. 24 x 5.5 days -
- 5.
If there is a backlog of tickets, will ACG work the oldest ticket first?
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Yes.
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No.
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Only if advised by the USC.
Correct Answer
A. Yes. -
- 6.
Do they provide Out of Hours Support?
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Yes
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No
Correct Answer
A. No -
- 7.
Who is the Head of ACG?
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Alex Rux.
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Claudia Wadsworth.
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Michael Tran.
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None of the above.
Correct Answer
A. Michael Tran. -
- 8.
What if you have an escalation of an incident ticket for the ACG Team, who should you send it to?
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The 'Access_Control_Group' Remedy queue.
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Second Level Support.
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You cannot escalate a ticket to ACG.
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Fulfillment Services.
Correct Answer
A. Second Level Support. -
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Current Version
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Mar 22, 2022Quiz Edited by
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Apr 08, 2009Quiz Created by
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