Acg Exam (Access Control Group)

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1. Before escalating a ticket to ACG, what information is required?
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2. What information is MANDATORY in all tickets sent to the ACG Team?
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3. What does the ACG Team provide support for?
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4. What are the operating hours of the ACG Team (local Sydney Time)?
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5. If there is a backlog of tickets, will ACG work the oldest ticket first?
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6. Do they provide Out of Hours Support?
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7. Who is the Head of ACG?
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8. What if you have an escalation of an incident ticket for the ACG  Team, who should you send it to?
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  • Mar 22, 2022
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Before escalating a ticket to ACG, what information is required?
What information is MANDATORY in all tickets sent to the ACG Team?
What does the ACG Team provide support for?
What are the operating hours of the ACG Team (local Sydney Time)?
If there is a backlog of tickets, will ACG work the oldest ticket...
Do they provide Out of Hours Support?
Who is the Head of ACG?
What if you have an escalation of an incident ticket for the ACG ...
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