Acg Exam (Access Control Group)
Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.
- 1.What does the ACG Team provide support for?
- A.
Account access provisioning.
- B.
Troubleshooting account setups.
- C.
Creation of accounts.
- D.
All of the above.
- 2.What are the operating hours of the ACG Team (local Sydney Time)?
- A.
7:00 am - 7:00 pm
- B.
24 x 5.5 days
- C.
9:00 am - 5:00 pm
- D.
None of the above
- 3.Do they provide Out of Hours Support?
- A.
Yes
- B.
No
- 4.If there is a backlog of tickets, will ACG work the oldest ticket first?
- A.
Yes.
- B.
No.
- C.
Only if advised by the USC.
- 5.What if you have an escalation of an incident ticket for the ACG Team, who should you send it to?
- A.
The 'Access_Control_Group' Remedy queue.
- B.
Second Level Support.
- C.
You cannot escalate a ticket to ACG.
- D.
Fulfillment Services.
- 6.Before escalating a ticket to ACG, what information is required?
- A.
The name of the escalating business manager.
- B.
The business justification for the escalation.
- C.
The functional team assigned to look after the request.
- D.
None of the above.
- 7.What information is MANDATORY in all tickets sent to the ACG Team?
- A.
Customers Login ID.
- B.
Contact details of the customer.
- C.
Error message shown in the system.
- D.
Request number.
- E.
All of the above.
- 8.Who is the Head of ACG?
- A.
Alex Rux.
- B.
Claudia Wadsworth.
- C.
Michael Tran.
- D.
None of the above.
Questions: 15 | Attempts: 21892 | Last updated: Mar 22, 2022
-
Sample QuestionI'm loving it.
Questions: 68 | Attempts: 16020 | Last updated: Mar 22, 2022
-
Sample QuestionA national company becomes an MNC when it
Questions: 8 | Attempts: 5174 | Last updated: Mar 22, 2022
-
Sample QuestionWhat does ISO mean?
- Accounting Quizzes
- Advertising Quizzes
- Agriculture Quizzes
- Automotive Quizzes
- Business Accounting Quizzes
- Business Analyst Quizzes
- Business Development Quizzes
- Business Document Quizzes
- Business Environment Quizzes
- Business Etiquette Quizzes
- Business Finance Quizzes
- Business Math Quizzes
- Business Organization Quizzes
- Business Plan Quizzes
- Business Process Quizzes
- Business Study Quizzes
- Business Technology Quizzes
- Ceo Quizzes
- Collaboration Quizzes
- Construction Quizzes
- Consumer Quizzes
- Csr Quizzes
- Customer Quizzes
- Customer Service Quizzes
- Development Quizzes
- Ecommerce Quizzes
- Employment Quizzes
- Entrepreneurship Quizzes
- Finance Quizzes
- Hospitality Quizzes
- Human Resources Quizzes
- Industry Quizzes
- International Business Quizzes
- Introduction To Business Quizzes
- Investment Quizzes
- Logistics Quizzes
- Manufacturing Quizzes
- Marketing Quizzes
- Material Quizzes
- Media Quizzes
- Office Quizzes
- Organization Quizzes
- Principles Of Business Quizzes
- Printing Quizzes
- Product Quizzes
- Publishing Quizzes
- Real Estate Quizzes
- Retail Quizzes
- Sales Quizzes
- Sap Business One Quizzes
- Small Business Quizzes
- Source Quizzes
- Supply Quizzes
- Survey Quizzes
- Telecommunication Quizzes
- Trade Quizzes
- Training Quizzes
- Transportation Quizzes
- Warehouse Quizzes
- Welding Quizzes
Back to top