ACA Code Of Business Ethics! Trivia Questions Quiz
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- 1.According to the Code of Ethics, our communications with consumers should be done with __________ and ___________.
- A.
Ease and Assertiveness
- B.
Confidence and Humor
- C.
Speed and Sincerity
- D.
Honesty and Integrity
- 2.Which of the following is required of a collection agency by the ACA Code of Ethics?
- A.
Make debtors happy
- B.
Adopt a company code of conduct
- C.
List all accounts in the local newspaper
- D.
Threaten litigation with no intent to do so
- 3.True or False:The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect".
- A.
True
- B.
False
- 4.Which of the following must a Member do if upon receipt of a written request for verification of a debt from a consumer, the member does not or is unable to provide verification for that debt?
- A.
Cease all collection efforts
- B.
Direct or request removal of the item from the consumer's credit report or report the item as disputed to the appropriate credit reporting agency, at the member's next available opportunity (if applicable)
- C.
When closing and returning an account, notify the credit grantor, client, or owner of legal title to the debt that collection activity on the account was terminated due to the inability to provide verification of the debt
- D.
If requested by the consumer in writing, notify the consumer that collection efforts have been terminated by the Member
- E.
All of the Above
- 5.True or False:The following statement is taken directly from the Code of Ethics in regards to interaction with a consumer:"Not engage in dishonorable, unethical or unprofessional conduct of a nature or character likely to deceive, defraud, or harm a consumer, customer, member of the Association or the public."
- A.
True
- B.
False
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