This quiz, titled 'ACA Code of Business Ethics! Trivia Questions Quiz', evaluates knowledge of ethical communication, conduct, and consumer interaction as mandated by the ACA. It tests honesty, integrity, and respectful treatment of consumers, crucial for professional certification in business ethics.
Ease and Assertiveness
Confidence and Humor
Speed and Sincerity
Honesty and Integrity
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True
False
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Make debtors happy
Adopt a company code of conduct
List all accounts in the local newspaper
Threaten litigation with no intent to do so
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Cease all collection efforts
Direct or request removal of the item from the consumer's credit report or report the item as disputed to the appropriate credit reporting agency, at the member's next available opportunity (if applicable)
When closing and returning an account, notify the credit grantor, client, or owner of legal title to the debt that collection activity on the account was terminated due to the inability to provide verification of the debt
If requested by the consumer in writing, notify the consumer that collection efforts have been terminated by the Member
All of the Above
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