ACA Code Of Business Ethics! Trivia Questions Quiz

1. True or False:
The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect".

True

False

The ACA Code of Ethics does indeed state that each member has the duty to "Treat consumers with consideration and respect." This means that members of the American Counseling Association are obligated to treat their clients with kindness, empathy, and dignity. They must prioritize the well-being and autonomy of their clients, ensuring that their needs and preferences are respected throughout the counseling process. By adhering to this ethical standard, counselors can foster a safe and trusting therapeutic relationship with their clients.

Explanation

The ACA Code of Ethics does indeed state that each member has the duty to "Treat consumers with consideration and respect." This means that members of the American Counseling Association are obligated to treat their clients with kindness, empathy, and dignity. They must prioritize the well-being and autonomy of their clients, ensuring that their needs and preferences are respected throughout the counseling process. By adhering to this ethical standard, counselors can foster a safe and trusting therapeutic relationship with their clients.

2. According to the Code of Ethics, our communications with consumers should be done with __________ and ___________.

Ease and Assertiveness

Confidence and Humor

Speed and Sincerity

Honesty and Integrity

According to the Code of Ethics, our communications with consumers should be done with honesty and integrity. This means that we should always be truthful and transparent in our communications, providing accurate information and not misleading or deceiving consumers. Additionally, we should act with integrity, upholding high moral and ethical principles in our interactions with consumers, treating them fairly and respectfully. By adhering to these principles, we can build trust and credibility with consumers, fostering strong and ethical relationships.

Explanation

According to the Code of Ethics, our communications with consumers should be done with honesty and integrity. This means that we should always be truthful and transparent in our communications, providing accurate information and not misleading or deceiving consumers. Additionally, we should act with integrity, upholding high moral and ethical principles in our interactions with consumers, treating them fairly and respectfully. By adhering to these principles, we can build trust and credibility with consumers, fostering strong and ethical relationships.

3. Which of the following is required of a collection agency by the ACA Code of Ethics?

Make debtors happy

Adopt a company code of conduct

List all accounts in the local newspaper

Threaten litigation with no intent to do so

The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires a collection agency to establish and adhere to a code of conduct that outlines ethical guidelines and standards for their operations. This helps ensure that the agency conducts its business in a responsible and ethical manner, treating debtors fairly and maintaining professionalism throughout the collection process.

Explanation

The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires a collection agency to establish and adhere to a code of conduct that outlines ethical guidelines and standards for their operations. This helps ensure that the agency conducts its business in a responsible and ethical manner, treating debtors fairly and maintaining professionalism throughout the collection process.

4. True or False:
The following statement is taken directly from the Code of Ethics in regards to interaction with a consumer:

"Not engage in dishonorable, unethical or unprofessional conduct of a nature or character likely to deceive, defraud, or harm a consumer, customer, member of the Association or the public."

True

False

The statement is true because it is directly taken from the Code of Ethics. The Code of Ethics requires professionals to not engage in any conduct that is dishonorable, unethical, or unprofessional, and that could potentially deceive, defraud, or harm a consumer, customer, member of the Association, or the public. This ensures that professionals act with integrity and prioritize the well-being and trust of their clients and the general public.

Explanation

The statement is true because it is directly taken from the Code of Ethics. The Code of Ethics requires professionals to not engage in any conduct that is dishonorable, unethical, or unprofessional, and that could potentially deceive, defraud, or harm a consumer, customer, member of the Association, or the public. This ensures that professionals act with integrity and prioritize the well-being and trust of their clients and the general public.

5. Which of the following must a Member do if upon receipt of a written request for verification of a debt from a consumer, the member does not or is unable to provide verification for that debt?

Cease all collection efforts

If requested by the consumer in writing, notify the consumer that collection effortshave been terminated by the Member

All of the Above

If a member receives a written request for verification of a debt from a consumer and is unable to provide verification, they must cease all collection efforts. They must also direct or request the removal of the item from the consumer's credit report, or report the item as disputed to the appropriate credit reporting agency at the next available opportunity. Additionally, when closing and returning an account, they must notify the credit grantor, client, or owner of legal title to the debt that collection activity was terminated due to the inability to provide verification. If requested by the consumer, they must also notify the consumer that collection efforts have been terminated. Therefore, the correct answer is "All of the Above."

Explanation

If a member receives a written request for verification of a debt from a consumer and is unable to provide verification, they must cease all collection efforts. They must also direct or request the removal of the item from the consumer's credit report, or report the item as disputed to the appropriate credit reporting agency at the next available opportunity. Additionally, when closing and returning an account, they must notify the credit grantor, client, or owner of legal title to the debt that collection activity was terminated due to the inability to provide verification. If requested by the consumer, they must also notify the consumer that collection efforts have been terminated. Therefore, the correct answer is "All of the Above."