A Communocation And Professional Etiquette Test

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  • 1/30 Questions

    You work at the Service Desk of your company when someone calls you. How would you attend the call?

    • Thank you for calling, what’s the problem
    • Hello…..
    • Thank you for calling e4e Tech support, I am Chris, how can I help you today?
    • Hello, who is this?
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About This Quiz


Test your knowledge of communication and professional etiquette! This quiz covers active listening, paraphrasing key points, effective messaging, and workplace behavior best practices. Key skills include Communication Skills, Email Etiquette, Telephone Etiquette, and Business Etiquette.

A Communocation And Professional Etiquette Test - Quiz

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  • 2. 

    If your colleague is speaking too loudly over the phone and it is disturbing you, what would you do?

    • You start speaking loudly over the phone

    • Yell at him

    • Go for a cup of coffee till he is done

    • Politely ask your colleague if he / she can speak a little softly

    Correct Answer
    A. Politely ask your colleague if he / she can speak a little softly
    Explanation
    In this situation, the best course of action would be to politely ask your colleague if he/she can speak a little softly. Yelling at him or speaking loudly over the phone would only escalate the situation and create more disturbance. Going for a cup of coffee may provide temporary relief, but it does not address the issue at hand. By politely asking your colleague to speak softly, you are addressing the problem directly and seeking a resolution that is considerate to both parties involved.

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  • 3. 

    How would you transfer a call to another person?

    • Place the caller on hold, get the party on line and transfer the call

    • Ask permission from caller and place on hold as your dial the required party on line, let the party know, who you are connecting and why. Then bring the caller back on line and connect to the part. Introduce and thank both parties and then disconnect.

    • Just ask the caller to call the party at his / her extension

    Correct Answer
    A. Ask permission from caller and place on hold as your dial the required party on line, let the party know, who you are connecting and why. Then bring the caller back on line and connect to the part. Introduce and thank both parties and then disconnect.
    Explanation
    To transfer a call to another person, you should first ask permission from the caller and place them on hold. Then, dial the required party on another line and inform them who you are connecting and why. After that, bring the caller back on the line and connect them to the party. Finally, introduce and thank both parties before disconnecting. This process ensures that all parties are aware of the transfer and are properly connected.

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  • 4. 

    Your boss and your client along with you are having a short meeting on how to increase productivity of the team. Your boss shares an idea which you know might not work. What do you do?

    • Tell your client that the plan would fail

    • Tell loudly to your boss that the plan is really bad

    • Be discreet and softly tell your boss that the plan might not work

    • Don’t do anything.

    Correct Answer
    A. Be discreet and softly tell your boss that the plan might not work
    Explanation
    It is important to handle such situations tactfully and professionally. Openly criticizing your boss's idea in front of the client may create a negative impression and damage the working relationship. By discreetly and softly expressing your concerns to your boss, you can provide valuable input without causing any unnecessary conflict or embarrassment. This approach allows for a constructive discussion where alternative solutions can be explored, ultimately leading to better decision-making and potentially increasing the team's productivity.

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  • 5. 

    You see your colleague having difficulties preparing Graphs on his comp. what do you do?

    • Just barge in and show him how it is done

    • Laugh at him for not being able

    • Mind your own work

    • Ask your colleague if he or she needs some help

    Correct Answer
    A. Ask your colleague if he or she needs some help
    Explanation
    The correct answer is to ask your colleague if he or she needs some help. This option shows empathy and consideration towards your colleague's difficulties and offers assistance without being intrusive or disrespectful. It promotes a positive and supportive work environment by fostering teamwork and collaboration.

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  • 6. 

    You are working at your desk and your manager comes to see you. How do you greet him?

    • Just sit down and ask him to sit next to you

    • Stand up and greet him saying “Hello or Hi” and ask how you can help today

    • Don’t bother

    • Stay still and wait for his instructions

    Correct Answer
    A. Stand up and greet him saying “Hello or Hi” and ask how you can help today
    Explanation
    When your manager comes to see you, it is considered polite and professional to stand up as a sign of respect and greet him with a friendly "Hello or Hi". This shows that you acknowledge his presence and are ready to engage in a conversation. Additionally, asking how you can help today demonstrates your willingness to assist and shows that you are proactive in your work.

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  • 7. 

    You are working at your desk and someone calls you asking for Sam who is not at his desk. How would you respond?

    • Sorry Sam is not here, can you call later.

    • How do I know where Sam is gone, please call later.

    • You want to leave a message for Sam?

    • I am sorry, Sam is not at his desk, do you want to leave a message for him?

    Correct Answer
    A. I am sorry, Sam is not at his desk, do you want to leave a message for him?
    Explanation
    The correct answer is the most polite and helpful response, which is to inform the caller that Sam is not at his desk and offer the option to leave a message for him. This shows professionalism and willingness to assist the caller in conveying their message to Sam.

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  • 8. 

     Your colleague is watching a funny video for herself on her comp. what do you do?

    • Join with her and laugh

    • Just barge in and watch the video with her

    • Ask her if you too can watch the video

    • Watch a video on your comp.

    Correct Answer
    A. Ask her if you too can watch the video
    Explanation
    It is polite and considerate to ask if you can join in and watch the video with your colleague. This shows that you respect her personal space and are interested in sharing the experience with her.

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  • 9. 

    It’s a Friday, what would you chose to wear today?

    • A cowboy hat

    • Capris

    • Collard T shirt

    • Leather Sandals

    Correct Answer
    A. Collard T shirt
    Explanation
    The correct answer is a Collard T shirt. The question asks about what to wear on a Friday, and out of the given options, a Collard T shirt would be the most appropriate choice. It is a casual yet stylish option that can be worn for various occasions, including a casual Friday at work or a day out with friends. It offers a comfortable and relaxed look while still maintaining a touch of sophistication.

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  • 10. 

    You receive a very funny video in your email? What do you do?

    • Send it to all your friends

    • Think if it is required to be sent and then act

    • Delete it

    • Do nothing.

    Correct Answer
    A. Think if it is required to be sent and then act
    Explanation
    The correct answer is to think if it is required to be sent and then act. This is the most appropriate response because before sharing the video with all your friends, it is important to consider if it is necessary or appropriate to do so. It is always good to exercise discretion and think about the potential consequences or impact of sharing the video before taking any action.

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  • 11. 

    You are calling for a meeting to discuss the project plan for the next quarter, how will you invite the people?

    • Call everyone over the telephone and let them know about the meeting schedule.

    • Just walk up to their workstations and put a word

    • Send a e mail with the agenda and the details

    • Send a meeting request with the agenda, schedule and other important details.

    Correct Answer
    A. Send a meeting request with the agenda, schedule and other important details.
    Explanation
    The most effective way to invite people for a meeting to discuss the project plan for the next quarter is by sending a meeting request with the agenda, schedule, and other important details. This method ensures that all the necessary information is communicated to the attendees in a clear and organized manner. It also allows them to easily accept or decline the meeting invitation, and automatically adds the meeting to their calendars. This approach saves time and ensures that everyone is well-informed and prepared for the meeting.

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  • 12. 

    What happens if you do not response to anyone when they are speaking with you?

    • It shows them I don’t care.

    • Nothing!

    • Shows I am listening to them

    • Tells them that I am a deep thinker

    Correct Answer
    A. It shows them I don’t care.
    Explanation
    If you do not respond to someone when they are speaking with you, it can be interpreted as a sign of not caring about what they are saying. Lack of response can be seen as dismissive and disrespectful, indicating that you are not interested in engaging in the conversation or valuing their input. It may give the impression that you are disengaged or uninterested in their thoughts or opinions.

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  • 13. 

      Mr. Gopal said “I want a reporting showing the total hours spent on the project, the number of days and the profit we got from the work, I have to present this data to the board. Mail me the report by 5pm today”… how would your paraphrase this statement.

    • So Gopal, you want a report with the profit we earned from the new project right?

    • Mr. Gopal, you said “I want a reporting showing the total hours spent on the project, the number of days and the profit we got from the work, I have to present this data to the board. Mail me the report by 5pm today” correct.

    • Alright Mr. Gopal you wanted me to send you a report by 5pm today with information on the number of hours and days spent on the project with the profit we got form it right?

    Correct Answer
    A. Alright Mr. Gopal you wanted me to send you a report by 5pm today with information on the number of hours and days spent on the project with the profit we got form it right?
    Explanation
    The given answer accurately paraphrases Mr. Gopal's statement by restating his request for a report containing information on the total hours spent on the project, the number of days, and the profit earned from the work. The answer also acknowledges Mr. Gopal's deadline of 5pm today for receiving the report.

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  • 14. 

    You are drafting a mail for the first time to Mr. Paul Smith a new client. How would you address him?

    • Hello Paul

    • Hi Mr. Paul

    • Dear Mr. Smith

    • Mr. Smith

    Correct Answer
    A. Dear Mr. Smith
    Explanation
    The correct answer is "Dear Mr. Smith". This is the most formal and appropriate way to address a new client in a business setting. Using "Dear" shows respect and professionalism, while including the full name "Mr. Smith" adds a level of formality. "Hello" and "Hi" are more casual greetings and may not be appropriate for a first-time email to a new client. Just using the last name "Smith" is too informal and lacks the necessary respect for a business relationship.

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  • 15. 

    You are meeting a prospective client for your company, when would you give her your Business card?

    • Just before I leave

    • When she asks for it

    • While speaking with her

    • As I introduce myself to her, I will hand out the card.

    Correct Answer
    A. As I introduce myself to her, I will hand out the card.
    Explanation
    The most appropriate time to give the prospective client your business card is as you introduce yourself to her. This allows you to make a professional impression and provide her with your contact information right away. It shows that you are prepared and interested in further communication. Giving the card just before leaving may seem rushed and unprofessional, while waiting for her to ask for it may appear hesitant or unprepared. Handing out the card while speaking with her could be distracting and interrupt the conversation.

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  • 16. 

    You go to visit a client named Mr. Raj along with your manager Mr. Paul, you will introduce the parties in this way…

    • Hi Raj, please meet my manager Paul.

    • Hello Mr. Paul, meet Mr. Raj from ABC company

    • Hi Mr. Raj, please meet my manager Mr. Paul

    • Hi Paul, this is Raj

    Correct Answer
    A. Hi Mr. Raj, please meet my manager Mr. Paul
    Explanation
    The correct answer is "Hi Mr. Raj, please meet my manager Mr. Paul" because it follows the appropriate etiquette of introducing the higher-ranking person first. By addressing Mr. Raj first and then introducing Mr. Paul as the manager, it shows respect for both parties and establishes a professional tone for the meeting.

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  • 17. 

    When some one is talking to you, listening is justified when you

    • Write it down in your diary

    • Nod your head

    • Respond to them verbally and with gestures

    • Stare back at them and maintain eye contact

    Correct Answer
    A. Respond to them verbally and with gestures
    Explanation
    Listening is justified when you respond to someone verbally and with gestures. This indicates active engagement and understanding of the speaker's message. By responding verbally, you acknowledge that you are actively listening and processing the information being conveyed. Gestures such as nodding your head or using appropriate facial expressions further demonstrate your attentiveness and comprehension. These actions show respect and encourage effective communication between both parties.

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  • 18. 

    The meaning of communication is the __________________ you get!

    Correct Answer
    Response
    Explanation
    The meaning of communication is the response you get. This means that the true measure of effective communication is not what is said or written, but how the other person or people respond to it. It emphasizes the importance of understanding and interpreting the reactions, feedback, and understanding of the recipients in order to gauge the effectiveness and clarity of the communication.

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  • 19. 

    You are participating in a conference call and there is a short argument about a topic, you have a great idea to share. So you would…

    • Just barge in and start off with your idea

    • Excuse me everybody, I think that we can…..

    • Hi everyone, this is smith. I think that we can………

    • Just stay quiet and email the Idea to everyone after the call.

    Correct Answer
    A. Hi everyone, this is smith. I think that we can………
    Explanation
    In a conference call setting, it is important to maintain proper etiquette and respect for others. By introducing oneself and politely expressing the idea, "Hi everyone, this is Smith. I think that we can...", it shows professionalism and consideration for others' opinions. This approach allows for a smooth transition into sharing the idea without interrupting or disregarding others' contributions.

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  • 20. 

    In email communication, what is ABC

    • Adequate information, Brief and Clear language

    • Accurate, Brief and Concise

    • Accurate, Brief and Clear

    Correct Answer
    A. Accurate, Brief and Concise
    Explanation
    The answer "Accurate, Brief and Concise" best describes the qualities of effective email communication. Accuracy ensures that the information provided is correct and reliable. Being brief means conveying the message in a concise and to-the-point manner, avoiding unnecessary details. Lastly, being concise means using clear and straightforward language that is easy for the recipient to understand. These qualities are important in email communication to ensure that the message is understood accurately and efficiently.

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  • 21. 

    Srinivas has emailed you a report he prepared on your request. How would you respond to his mail?

    • Thank you,

    • Regards,

    • Need not respond

    • Thanks and Regards.

    Correct Answer
    A. Thank you,
    Explanation
    The given answer "Thank you" is an appropriate response to Srinivas' email. It shows gratitude for his effort in preparing the report and acknowledges his assistance. Additionally, it maintains a professional tone by using a polite and concise response.

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  • 22. 

    Which of the below mentioned characteristics suits a professional?

    • A Professional is very direct even if it hurts others

    • A Professional is courteous

    • A Professional knows what information to share and what not to

    • A Professional is open about his company’s affair to friends and family

    Correct Answer(s)
    A. A Professional is courteous
    A. A Professional knows what information to share and what not to
    Explanation
    A professional is courteous because they show respect and consideration towards others, which is essential in maintaining positive relationships and effective communication. Additionally, a professional knows what information to share and what not to, as they understand the importance of confidentiality and discretion in their work.

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  • 23. 

    How can you maintain a two way communication?

    • Ask questions

    • Let the other party speak

    • Ask the other person to just listen to you

    • Paraphrase key points

    Correct Answer(s)
    A. Ask questions
    A. Let the other party speak
    A. Paraphrase key points
    Explanation
    To maintain a two-way communication, it is important to ask questions to encourage dialogue and gather information. Allowing the other party to speak ensures that their thoughts and opinions are heard and valued. Additionally, paraphrasing key points helps to clarify understanding and show active listening. By combining these actions, a balanced and effective exchange of ideas can be achieved, promoting a successful two-way communication.

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  • 24. 

    You can replace PFA with ___________

    Correct Answer(s)
    I have attached
    Explanation
    The correct answer is "I have attached." This answer completes the sentence by replacing "PFA" with the appropriate phrase. It indicates that the speaker has included something with the message, possibly a file or document, and is notifying the recipient of its presence.

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  • 25. 

    Which one of these is an open ended question?

    • What is the due date of your project completion?

    • How do you think we can solve this issue?

    • Is there any other way?

    • What is the final cost?

    Correct Answer(s)
    A. How do you think we can solve this issue?
    A. Is there any other way?
    Explanation
    An open-ended question is one that cannot be answered with a simple "yes" or "no" and requires a more detailed response. Both "How do you think we can solve this issue?" and "Is there any other way?" are open-ended questions as they prompt the respondent to provide their thoughts, ideas, or suggestions, allowing for a broader and more in-depth discussion.

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  • 26. 

    Which one of these is a closed ended question?

    • So how is your process doing?

    • Is there any other idea to solve this issue?

    • What is your name?

    • So the go live date is the 13th of this month right?

    Correct Answer(s)
    A. What is your name?
    A. So the go live date is the 13th of this month right?
    Explanation
    A closed-ended question is one that can be answered with a simple "yes" or "no" or with a specific piece of information. "What is your name?" and "So the go live date is the 13th of this month right?" are both closed-ended questions because they require a specific answer. The other two options, "So how is your process doing?" and "Is there any other idea to solve this issue?" are open-ended questions as they allow for more detailed and varied responses.

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  • 27. 

    What are a few important elements in effective communication?

    • Keeping a smile

    • Maintain two way communication

    • Stay to the point

    • Emails

    Correct Answer(s)
    A. Maintain two way communication
    A. Stay to the point
    Explanation
    Maintaining two-way communication is important in effective communication because it allows for the exchange of ideas, thoughts, and feedback between the sender and receiver. This ensures that both parties are actively involved and engaged in the communication process. Additionally, staying to the point is crucial as it helps in conveying the message clearly and concisely, avoiding any unnecessary information or confusion.

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  • 28. 

    When is the best time to shake ones hand?

    • At the beginning of the interaction

    • At the end of the interaction

    • When you meet anyone for the first time

    • 4:00pm every day!

    Correct Answer(s)
    A. At the beginning of the interaction
    A. At the end of the interaction
    Explanation
    Shaking someone's hand at the beginning of the interaction is considered a common social norm and a polite gesture. It is a way to greet and establish a connection with the other person. On the other hand, shaking hands at the end of the interaction is a way to bid farewell and show respect. Both actions signify politeness, professionalism, and good manners.

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  • 29. 

    How can you keep your mails simple to read?

    • Use the hourglass structure

    • Use bullet points

    • Stay to the point

    • Keep a conversational style

    Correct Answer(s)
    A. Use the hourglass structure
    A. Use bullet points
    A. Stay to the point
    A. Keep a conversational style
    Explanation
    To keep your mails simple to read, you should use the hourglass structure, which means starting with a brief introduction, providing detailed information in the middle, and ending with a concise summary. Additionally, using bullet points helps to organize information and make it easier to read. It is important to stay to the point and avoid unnecessary details or tangents. Lastly, keeping a conversational style makes the email more engaging and easier to understand for the recipient.

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  • 30. 

    The easier and shorter way to say "In the case that" is _________

    Correct Answer(s)
    Explanation
    The easier and shorter way to say "In the case that" is "If".

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Quiz Review Timeline (Updated): Sep 30, 2024 +

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  • Current Version
  • Sep 30, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 25, 2009
    Quiz Created by
    E4e
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