A Communocation And Professional Etiquette Test

30 Questions | By E4e | Last updated: Mar 19, 2022 | Total Attempts: 62

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Key skills include Communication Skills, Email Etiquette, Telephone Etiquette, and Business Etiquette.

Questions and Answers

1.

The easier and shorter way to say "In the case that" is _________
2.

You are calling for a meeting to discuss the project plan for the next quarter, how will you invite the people?
- A.
  
  Call everyone over the telephone and let them know about the meeting schedule.
- B.
  
  Just walk up to their workstations and put a word
- C.
  
  Send a e mail with the agenda and the details
- D.
  
  Send a meeting request with the agenda, schedule and other important details.
3.

You go to visit a client named Mr. Raj along with your manager Mr. Paul, you will introduce the parties in this way…
- A.
  
  Hi Raj, please meet my manager Paul.
- B.
  
  Hello Mr. Paul, meet Mr. Raj from ABC company
- C.
  
  Hi Mr. Raj, please meet my manager Mr. Paul
- D.
  
  Hi Paul, this is Raj
4.

You are working at your desk and someone calls you asking for Sam who is not at his desk. How would you respond?
- A.
  
  Sorry Sam is not here, can you call later.
- B.
  
  How do I know where Sam is gone, please call later.
- C.
  
  You want to leave a message for Sam?
- D.
  
  I am sorry, Sam is not at his desk, do you want to leave a message for him?
5.

You are drafting a mail for the first time to Mr. Paul Smith a new client. How would you address him?
- A.
  
  Hello Paul
- B.
  
  Hi Mr. Paul
- C.
  
  Dear Mr. Smith
- D.
  
  Mr. Smith
6.

You are meeting a prospective client for your company, when would you give her your Business card?
- A.
  
  Just before I leave
- B.
  
  When she asks for it
- C.
  
  While speaking with her
- D.
  
  As I introduce myself to her, I will hand out the card.
7.

You are participating in a conference call and there is a short argument about a topic, you have a great idea to share. So you would…
- A.
  
  Just barge in and start off with your idea
- B.
  
  Excuse me everybody, I think that we can…..
- C.
  
  Hi everyone, this is smith. I think that we can………
- D.
  
  Just stay quiet and email the Idea to everyone after the call.
8.

Srinivas has emailed you a report he prepared on your request. How would you respond to his mail?
- A.
  
  Thank you,
- B.
  
  Regards,
- C.
  
  Need not respond
- D.
  
  Thanks and Regards.
9.

In email communication, what is ABC
- A.
  
  Adequate information, Brief and Clear language
- B.
  
  Accurate, Brief and Concise
- C.
  
  Accurate, Brief and Clear
10.

You work at the Service Desk of your company when someone calls you. How would you attend the call?
- A.
  
  Thank you for calling, what’s the problem
- B.
  
  Hello…..
- C.
  
  Thank you for calling e4e Tech support, I am Chris, how can I help you today?
- D.
  
  Hello, who is this?
11.

It’s a Friday, what would you chose to wear today?
- A.
  
  A cowboy hat
- B.
  
  Capris
- C.
  
  Collard T shirt
- D.
  
  Leather Sandals
12.

Mr. Gopal said “I want a reporting showing the total hours spent on the project, the number of days and the profit we got from the work, I have to present this data to the board. Mail me the report by 5pm today”… how would your paraphrase this statement.
- A.
  
  So Gopal, you want a report with the profit we earned from the new project right?
- B.
  
  Mr. Gopal, you said “I want a reporting showing the total hours spent on the project, the number of days and the profit we got from the work, I have to present this data to the board. Mail me the report by 5pm today” correct.
- C.
  
  Alright Mr. Gopal you wanted me to send you a report by 5pm today with information on the number of hours and days spent on the project with the profit we got form it right?
13.

Which of the below mentioned characteristics suits a professional?
- A.
  
  A Professional is very direct even if it hurts others
- B.
  
  A Professional is courteous
- C.
  
  A Professional knows what information to share and what not to
- D.
  
  A Professional is open about his company’s affair to friends and family
14.

How would you transfer a call to another person?
- A.
  
  Place the caller on hold, get the party on line and transfer the call
- B.
  
  Ask permission from caller and place on hold as your dial the required party on line, let the party know, who you are connecting and why. Then bring the caller back on line and connect to the part. Introduce and thank both parties and then disconnect.
- C.
  
  Just ask the caller to call the party at his / her extension
15.

Your boss and your client along with you are having a short meeting on how to increase productivity of the team. Your boss shares an idea which you know might not work. What do you do?
- A.
  
  Tell your client that the plan would fail
- B.
  
  Tell loudly to your boss that the plan is really bad
- C.
  
  Be discreet and softly tell your boss that the plan might not work
- D.
  
  Don’t do anything.
16.

Your colleague is watching a funny video for herself on her comp. what do you do?
- A.
  
  Join with her and laugh
- B.
  
  Just barge in and watch the video with her
- C.
  
  Ask her if you too can watch the video
- D.
  
  Watch a video on your comp.
17.

You see your colleague having difficulties preparing Graphs on his comp. what do you do?
- A.
  
  Just barge in and show him how it is done
- B.
  
  Laugh at him for not being able
- C.
  
  Mind your own work
- D.
  
  Ask your colleague if he or she needs some help
18.

You are working at your desk and your manager comes to see you. How do you greet him?
- A.
  
  Just sit down and ask him to sit next to you
- B.
  
  Stand up and greet him saying “Hello or Hi” and ask how you can help today
- C.
  
  Don’t bother
- D.
  
  Stay still and wait for his instructions
19.

How can you maintain a two way communication?
- A.
  
  Ask questions
- B.
  
  Let the other party speak
- C.
  
  Ask the other person to just listen to you
- D.
  
  Paraphrase key points
20.

Which one of these is an open ended question?
- A.
  
  What is the due date of your project completion?
- B.
  
  How do you think we can solve this issue?
- C.
  
  Is there any other way?
- D.
  
  What is the final cost?
21.

If your colleague is speaking too loudly over the phone and it is disturbing you, what would you do?
- A.
  
  You start speaking loudly over the phone
- B.
  
  Yell at him
- C.
  
  Go for a cup of coffee till he is done
- D.
  
  Politely ask your colleague if he / she can speak a little softly
22.

When is the best time to shake ones hand?
- A.
  
  At the beginning of the interaction
- B.
  
  At the end of the interaction
- C.
  
  When you meet anyone for the first time
- D.
  
  4:00pm every day!
23.

How can you keep your mails simple to read?
- A.
  
  Use the hourglass structure
- B.
  
  Use bullet points
- C.
  
  Stay to the point
- D.
  
  Keep a conversational style
24.

You can replace PFA with ___________
25.

When some one is talking to you, listening is justified when you
- A.
  
  Write it down in your diary
- B.
  
  Nod your head
- C.
  
  Respond to them verbally and with gestures
- D.
  
  Stare back at them and maintain eye contact