Trivia Quiz: Software Quality Assurance For Hotel Reservation System

9 Questions

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Trivia Quiz: Software Quality Assurance For Hotel Reservation System

Below is a software quality assurance trivia quiz for hotel reservation system. It is specifically designed to see how well you understand the controls put in place to help the hotel run as smoothly as it can and meet its objectives. Think you can tackle it? Give it a shot and see if you know the controls as well as you should.


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Questions and Answers
  • 1. 
    • A. 

      A guest waiting at the front desk during check-in

    • B. 

      A guest entering a guestroom after check-in

    • C. 

      A guest receiving a morning wake-up call

    • D. 

      A guest writing a letter of complaint after leaving the hotel

  • 2. 
    In the inverted pyramid model of authority, who is on top?
    • A. 

      Managers

    • B. 

      Support units

    • C. 

      Service employees

    • D. 

      Customers

  • 3. 
    Managers ________ staff members by first enabling them and then supporting their decisions and actions.
    • A. 

      Support

    • B. 

      Enable

    • C. 

      Empower

    • D. 

      Control

  • 4. 
    Managers ________ their employees by encouraging them to accept greater personal responsibility and exercise more control over the way they perform their jobs.
    • A. 

      Support

    • B. 

      Enable

    • C. 

      Empower

    • D. 

      Control

  • 5. 
    Business survival depends on providing value for customers.
    • A. 

      True

    • B. 

      False

  • 6. 
    Perceptions of value include any episode in which the customer comes into contact with the hotel.
    • A. 

      True

    • B. 

      False

  • 7. 
    Support units have the most contact with customers.
    • A. 

      True

    • B. 

      False

  • 8. 
    Managers are at the bottom of the inverted pyramid model of management.
    • A. 

      True

    • B. 

      False

  • 9. 
    The traditional management functions include directing, controlling, and commanding.
    • A. 

      True

    • B. 

      False