Austin Day 1 Assessment

10 Questions

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Austin Quizzes & Trivia

Day 1


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Questions and Answers
  • 1. 
    Which of the following are message types that LH360 offers to help dental offices communicate with their patients? Select all that apply.
    • A. 

      Emails

    • B. 

      Text Messages

    • C. 

      Automated Phone Calls

    • D. 

      Letters

    • E. 

      Postcards

  • 2. 
    Which of the following is NOT a key benefit of using LH360 with a client's PMS?
    • A. 

      Decreases patient fall-off

    • B. 

      Decreases broken appointments

    • C. 

      Reduces front office work load

    • D. 

      All of the above are key benefits

  • 3. 
    How often does LH360 extract data from the client’s PMS?
    • A. 

      Once daily

    • B. 

      Every 10 minutes

    • C. 

      Every 2 hours

    • D. 

      Every other day

  • 4. 
    What "from" email address will you use for sending out any Lighthouse emails?
  • 5. 
     Lighthouse is HIPAA-compliant and included by the Act as a “Business Associate.”
    • A. 

      True

    • B. 

      False

  • 6. 
    The texting rule based on FCC regulation does NOT apply to:
    • A. 

      Appointment related notices

    • B. 

      Marketing materials

    • C. 

      Both A and B

    • D. 

      None of the above

  • 7. 
    Any Lighthouse call should show in Zeacom as either "LH Main" or "LH Medical"?
    • A. 

      True

    • B. 

      False

  • 8. 
    Patients ON RECALL are those who will be coming in for cleanings or check-ups at regular intervals.
    • A. 

      True

    • B. 

      False

  • 9. 
    What are key features of the LH360 Online Appointment Book?
    • A. 

      Color coding to easily differentiate appointment types

    • B. 

      Ability to confirm appointments

    • C. 

      Showcases schedule history

    • D. 

      Can act as backup to PMS

    • E. 

      All of the above